All LeadSquared Reviews

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User Profile

Aqeel

Verified reviewer

Computer Software, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

A CRM for statups

PROS

It's inexpensive with all the functionalities for lead management and nurturing.

CONS

The turn around time from customer success team is bad.

Vendor Response

Thank you so much Aqeel for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

Replied December 2022

Devesh

Education Management, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Great CRM Platform for B2C Businesses

Lead Management and accumulation from various sources and channels has made various segments of operations organized

PROS

1. Automated and Customizable Workflows 2. Targeted Email Campaign 3. APIs and Connectors with various other platforms

CONS

Nothing as of now, mostly fulfils our requirements

Reason for choosing LeadSquared

Found Leadsquared to more suited for B2C business and education segments. Availability of connectors with our existing tools like exotel telephony, Msg 91

Reasons for switching to LeadSquared

Found Leadsquared to more suited for B2C business and education segments

Vendor Response

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

Replied December 2022

Anonymous

51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed November 2022

Best Lead Nurturing Tool

Overall we are happy with the tool and the way it's helping us in keeping track of our leads. We are not using it for email newsletters anymore as the emails were delivered to spam.

PROS

Easy to use lead capture, lead nurturing, and sales management tool. We have been using it since last year for all our sales and lead generation needs and we are happy with the results.

CONS

Little disappointed in marketing automation capabilities. Marketing automation needs more features and refined analytics.

Rajneesh

E-Learning, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2023

Review by an Admin for Sales CRM, Marketing Automation

Overall, my experience is great with Leadsqaured so far and it's helping me in optimizing my daily process and operations.

PROS

1. Marketing Automation2. The process designer3. Activity Reports 4. The smart views for more efficiency5. The daily reports

CONS

1. More Marketing solutions can be built into the CRM2. The dashboards are very limited for the use cases. Must have more options

Roshan

Insurance, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2022

A capable Sales CRM for startups and small businesses

Leadsquared has helped us streamline our Lead and Sales funnel management. The team has helped create custom solutions where ever required and has always helped us resolve issues both in the software as well as at the business level.

PROS

Adaptability & Customization Ease of use Easy administration Customer Support

CONS

Reporting suite isn't the best in the industry. Each report works in silos and doesn't really capture the full picture. However, they have been working on it and constantly improving. Email suite and other marketing features have limited use cases. I understand that those aren't the core of the product, so it's ok. But these can get better.

Reason for choosing LeadSquared

Customization options Sales Support Recommended by someone

Vendor Response

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

Replied December 2022

shivendra

Financial Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Review - Lakshmishree Investment & Securities Pvt. Ltd.

amazing

PROS

multiple customizable reports at different user levels

CONS

issue in integration with our backoffice

Reason for choosing LeadSquared

communication of my sales representative from leadsquared

Reasons for switching to LeadSquared

customization, mobile app

Vendor Response

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

Replied December 2022

User Profile

Nitya

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

LeadSquared-With its features, It beats all CRMs

PROS

In my opinion Leadsquared is the best CRM tool. Leads are captured and distributed to the agents for calling. The sales dashboard is easy to create and excellent to pull reports. It is a cutting-adge tool that supports every type of technology integration.

CONS

Leads are sometime not captured in real-time. This CRM cannot be integrated without the help of a Customer Success Manager.

Vendor Response

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

Replied December 2022

User Profile

Deepa

Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed August 2022

An easy to use CRM for sales and Marketing Automation

PROS

Thanks to LeadSquared, we can efficiently track our sales and take follow ups in real time. The process of adding and exporting leads are simple. With LeadSquared the lead flow can be effectively automated and managed. LeadSquared allow us to track leads through it various filters.

CONS

There is a limit off 100K leads that can be exported at one time. Cannot integrated multichannel to target user. In terms of automation a limited level of control is available.

Vendor Response

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

Replied December 2022

Catherine

Events Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2023

Excellent CRM Solution with Room for Improvement

LeadSquared is an excellent CRM solution that offers a great range of features and customization options. It is easy to use and intuitive, and the pricing structure is reasonable. However, some features can be difficult to access, and customer support could be improved. Overall, LeadSquared is a great choice for businesses looking for a comprehensive CRM solution.

PROS

LeadSquared is an excellent customer relationship management solution that helps businesses to easily track leads, manage sales pipelines, and convert more customers. It is highly customizable, allowing users to tailor their experience to their specific needs. The user interface is intuitive and easy to use, making it a great choice for businesses of all sizes.

CONS

Although LeadSquared is a great CRM solution, it does have some drawbacks. The pricing structure can be a bit confusing, and some features can be difficult to access. Additionally, the customer support could be improved, as it can sometimes take a while to get a response.

Anonymous

501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed March 2023

LeadSquared: Pros and Cons Complete Review

PROS

I liked the simple drag-and-drop interface, the powerful automation features, and the ability to quickly create and deploy custom applications. Zoho Creator also has powerful reporting and analytics capabilities, a wide range of integrations, and the ability to customize security settings. Overall, it's an excellent tool for quickly developing powerful custom applications.

CONS

One of the things I disliked about Zoho Creator was its lack of usability. It took some time for me to grasp the fundamentals and understand how to use its features. Furthermore, some of the more advanced features can be quite expensive to use.

Akash

Education Management, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Good Support Available for Account Manager

Overall experience is very good. Initially we struggle to implement the system in our organisation but with the help of current Account Manager it really helps and able to implement the Leadsquared in a very short time.

PROS

Account Managers at Leadsqaured are doing great job. They have supported us at every point. Where ever we need help. They taught me everything so that i will not have any dependency and able to resolve most of the things myself. Features at leadsquared are decent enough. They have fulfill at least basic to moderate requriement.

CONS

I can see there is only one major Con. Reports available on the Leadsquared are very limited. Most of the time we have to use custom report or skip reports.

Vendor Response

Thank you so much Akash for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to your continued support. Best Regards, Team LeadSquared

Replied December 2022

Dawn

Higher Education, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Great software with excellent support and customer software

Leadsquared has helped us to automate our admissions department and to better manage our leads. We no longer miss most of our calls and we are able to manage communication with students. One of the great feature is that each email that is sent to and received from a student is logged into the student's file. This has eliminated students denying that they received important communications.

PROS

Integration was easy and the flexibility we had in establishing lead status was a great benefit

CONS

The application is not accessible via mobile phones Not able to restrict some areas of the application. Not able to differentiate admissions call from other calls so every call gets set up in the database as a lead

Reason for choosing LeadSquared

The support and project team was there from the beginning and was very responsive to all our questions.

Reasons for switching to LeadSquared

Lack of lead statuses

Vendor Response

Thank you so much Dawn for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to your continued support. Best Regards, Team LeadSquared

Replied December 2022

Jagriti

Verified reviewer

Staffing and Recruiting, 51-200 employees

Used less than 2 years

Review Source: GetApp

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

Reviewed December 2015

Brilliant tool for Lead Automation - helping Marketing and Campaigns

I have been very impressed with LeadSquared - that we had chosen amongst a plethora of tools available for the purpose - but none was as useful and easy to use as LeadSquared. We were doubly impressed with the depth of thinking that had gone in thinking each feature and how to make it the most useful for actual users. My sales and marketing team are quite excited by the effectiveness of the tool - and our witnessed business growth is a strong testimonial. As a decision maker, I get quick and intuitive reports which helps in aligning our strategy to our business goals and keeps team performance high. LeadSquared team has been exceptional in providing support and promptly resolving our queries in minutes. I strongly recommend LeadSquared.

PROS

1. Can be used even by Junior staff with minimal training - very intuitive product. 2. Has all the features that help us in our sales/marketing automation. 3. Landing page feature helps us creating mini sites and getting effective metrics. 4. Strong reliable support. 5. Good pricing options - value for money! I would strongly recommend the reader to take LeadSquared tour and try it - you shall definitely find it worth your business value!

CONS

Granularity of access for lists for campaigns can be improved.

Vendor Response

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

Replied December 2022

Arun

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Lead squared halp us in sales and marketing automation processes

It is easy to use and if problem arises the customer support is quick. I would highly recommend this CRM

PROS

The leads captured in real time by using CRM automation and improve the sales and clients. It makes tracking of sales funnel more easy and that clarity helps drive growth in the direction necessary. Integrations with APIs makes connecting with clients more systematic, fast and easy.

CONS

The performance speed of the CRM can be improved upon.

Vendor Response

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

Replied December 2022

Santosh

Real Estate, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Lead Management Towards enhancement of results

Good

PROS

From migration from old software to Leadsquard was smooth & all the exiting datas captured perfectly. Integration to different on line lead genation platforms and capturing leads is perfectly working. User friendly. Value for money.

CONS

Apart from lead management it shold be helpful to other dipartments like HR, CRM & finance.

Vendor Response

Thank you so much Santosh for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to your continued support. Best Regards, Team LeadSquared

Replied December 2022

Shari

Education Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed July 2022

Good CRM

PROS

Lead Management and Mobile CRM. Through mobile CRM, calls and whatsapp are more easy for me.

CONS

I didn't face any severe issue till now. But sometimes mobile app got to hang. takes time to update then

Vendor Response

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

Replied December 2022

Avishek