All LeadSquared Reviews
1-25 of 142 Reviews
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Sarah
Verified reviewer
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Lead management and nurturing within a single tool
Lead management has become so easy with leadsquared and it allows you to connect with multiple platforms to capture and store the leads. There are few standard integrations that are available or tools like zapier can be used to set it up.
PROSAs we do extensive marketing activities for our organization, it is important for us to use a good CRM to save all the info and use it for promotional content distribution. Leadsquared is a great CRM tool and provides you the best features that you can get. We also do email marketing with the same tool and the leads capturing and nurturing can be done with simple setups.
CONSNo issues faced so far. The tool works great on any browser.
Pankaj Singh
Verified reviewer
Human Resources, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Marketing Automation tool for SMBs
Overall, the tool is fulfilling all the requirements of any SMB. Especially with a small team this tool is for you to achieve things fast.
PROSVery easy to use. Administration can be done without any coding hardcore skills. Landing page creation is easy and feature like some Landing page some module can be visible or hide on mobile is a great one without any coding. Support is great. The customer care team is very fast in responding to customer queries.
CONSThird-party tool integration sometimes feels limited. When it comes to reporting all required reports are available like lead source, lead history, but advanced-level reporting feels limited. for SMBs leadsquared is sufficient.
Reason for choosing LeadSquared
Easy to use and compatibility with our existing marketing stack.
Reasons for switching to LeadSquared
Requirement increased.
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Bryan
Education Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2023
Has abilities but very lacking is support and implementation
Very bad experience. Once the sale was completed reliable support was hard to find. I had many issues and upper management didnt respond.
PROSIt was nice to see what emails had been opened and read. The system overall was hard to navigate.
CONSToo many issues and broken promises during the sales process. I was told that their system would work with our SMS provider. Turned out that it didnt. Was told many times that things were in development but never made the date that they were supposed to be finished. The start up period took 3 months yes 3 months for them to get the system up and running. Once it was "ready" we quickly found out that it didn't work. Asking for help was hard to get things corrected. It was a waste of time as we never got it working correct. The system would send out appointment reminders with the wrong time and that happened more than once even after i told them about the problem.
Reason for choosing LeadSquared
It was supposed to be better for education but it was a disaster for us.
Nitya
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
LeadSquared-With its features, It beats all CRMs
In my opinion Leadsquared is the best CRM tool. Leads are captured and distributed to the agents for calling. The sales dashboard is easy to create and excellent to pull reports. It is a cutting-adge tool that supports every type of technology integration.
CONSLeads are sometime not captured in real-time. This CRM cannot be integrated without the help of a Customer Success Manager.
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Deepa
Verified reviewer
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed August 2022
An easy to use CRM for sales and Marketing Automation
Thanks to LeadSquared, we can efficiently track our sales and take follow ups in real time. The process of adding and exporting leads are simple. With LeadSquared the lead flow can be effectively automated and managed. LeadSquared allow us to track leads through it various filters.
CONSThere is a limit off 100K leads that can be exported at one time. Cannot integrated multichannel to target user. In terms of automation a limited level of control is available.
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Jagriti
Verified reviewer
Staffing and Recruiting, 51-200 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
Reviewed December 2015
Brilliant tool for Lead Automation - helping Marketing and Campaigns
I have been very impressed with LeadSquared - that we had chosen amongst a plethora of tools available for the purpose - but none was as useful and easy to use as LeadSquared. We were doubly impressed with the depth of thinking that had gone in thinking each feature and how to make it the most useful for actual users. My sales and marketing team are quite excited by the effectiveness of the tool - and our witnessed business growth is a strong testimonial. As a decision maker, I get quick and intuitive reports which helps in aligning our strategy to our business goals and keeps team performance high. LeadSquared team has been exceptional in providing support and promptly resolving our queries in minutes. I strongly recommend LeadSquared.
PROS1. Can be used even by Junior staff with minimal training - very intuitive product. 2. Has all the features that help us in our sales/marketing automation. 3. Landing page feature helps us creating mini sites and getting effective metrics. 4. Strong reliable support. 5. Good pricing options - value for money! I would strongly recommend the reader to take LeadSquared tour and try it - you shall definitely find it worth your business value!
CONSGranularity of access for lists for campaigns can be improved.
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Venkat
Verified reviewer
Information Technology and Services, 201-500 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
Reviewed November 2015
Leadsquared - Simple, Feature Rich and Powerful Lead Management Solution
We have been using LeadSquared for about 2 years now for all our Email Marketing and Lead Management requirements. LeadSquared has been exceptionally good and has been evolving continuously to give us more features and options. My teams love the ease of use, the design and the continuously evolving new features. The customer support has been exceptional. The LeadSquared team has heard and responded to us extremely well, be it new feature request or other support requirements. The lead capture and nurturing dashboards have been immensely useful in our sales and marketing reviews. The dashboards and reports helped us improve our process. Kudos to the LeadSquared team for developing an excellent software. I would strongly recommend LeadSquared to anybody that is looking for a great lead management tool with an excellent ROI.
PROS1) Excellent set of features and continuously evolving 2) Simple and Extremely user friendly Interface 3) Powerful and extremely useful dashboards 4) Quality of support 5) Excellent Up time record without any problems
CONS1) We would love to replace our CRM completely but there are a few things that LeadSquared misses for our needs. But we believe that these features are scheduled in the roadmap. So, its just a matter of time.
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Tanmay
Leisure, Travel & Tourism, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2023
Tanmay - leadsqured
I was working for edtech for 2 years that time I used this CRM and initially it was difficult to understand but once I get used to of it it was really easy to track my daily weekly monthly quarterly yearly repor te of sales , leads ,
PROSVery easy to use Good filters and conditions are there Easy to track sales , leads Easy bifurcation of leadsCan add followup
CONSInbuilt calling system can be user friendly It takes time to non tech person to understand filters Can add self customisation options also
Aqeel
Verified reviewer
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
A CRM for statups
It's inexpensive with all the functionalities for lead management and nurturing.
CONSThe turn around time from customer success team is bad.
Vendor Response
Thank you so much Aqeel for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Abel
Verified reviewer
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed October 2023
Avis leadsquared
the beginning of using this software was a little difficult for me but in the long run I found it easier to follow my daily reports but it would be great if the installation process did not take as long as we hoped and the problem of lack of self-customization options should also be resolved]
PROSthe beginning of using this software was a little difficult for me but in the long run I found it easier to follow my daily reports
CONSthe installation process took longer than expected and also lacked self-customization options
Krishna
Education Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Using LSQ for overall lead tracking and sales activity.
We had some issues in beginning but now it's sorted and working fine.
PROSLead Capture, Automations, Separate Activities, Creating Forms, Phone Call Metrics, Notifications, etc. These are the features which we like in the LSQ CRM.
CONSPricing is very high for Apps connector and Automation timing is slow. Activity import is not working properly. Kindly look into this.
Reason for choosing LeadSquared
Integration with third parties.
Reasons for switching to LeadSquared
Call tracking feature, Automations
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Srijani
Hospital & Health Care, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
AMRI using LeadSquared Software
It was really good and helpful to streamline lot of sales processes.
PROSLead Distribution and Lead Management - Digital module worked really well.
CONSMore dashboard or reports options should be there.
Reason for choosing LeadSquared
Cost effective
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Alex
E-Learning, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
A reliable platform for scaling your business
The Ux is well thought through and easily adaptable. The customer support is really strong. Integrations and payments are seamless. Certain payments you need to make for some value additions are very quickly accessible in the portal itself and have a quick TAT of implementation.
CONSCertain features are required while scaling your business such as Team management, the price point for such features is a little on the upside.
Reasons for switching to LeadSquared
To help scale my business in a much more efficient way.
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Arun
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Lead squared halp us in sales and marketing automation processes
It is easy to use and if problem arises the customer support is quick. I would highly recommend this CRM
PROSThe leads captured in real time by using CRM automation and improve the sales and clients. It makes tracking of sales funnel more easy and that clarity helps drive growth in the direction necessary. Integrations with APIs makes connecting with clients more systematic, fast and easy.
CONSThe performance speed of the CRM can be improved upon.
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Santosh
Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Lead Management Towards enhancement of results
Good
PROSFrom migration from old software to Leadsquard was smooth & all the exiting datas captured perfectly. Integration to different on line lead genation platforms and capturing leads is perfectly working. User friendly. Value for money.
CONSApart from lead management it shold be helpful to other dipartments like HR, CRM & finance.
Vendor Response
Thank you so much Santosh for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to your continued support. Best Regards, Team LeadSquared
Replied December 2022
Palak
Education Management, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2023
LeadSquared Review
Overall experiance has been average.
PROSThe live calling updates and the recordings to listen exactly what happened on last call
CONSInterface is not that attractive and not much user friendly.
Reasons for switching to LeadSquared
Change in company
Arathy
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Good Lead Management
Lead management made my work easy. I could do the follow-ups effectively
CONSMobile CRM sometimes gets hang. So takes time to update the notes
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Sejal
Education Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Good CRM
Good
PROS1. Call TRACKING 2. Lead distribution 3 ease of team management
CONS1. Leadsquared has a lot of good features. However, to avail the same there is always an external charges hence it could be expensive for small business owners like SkillEnable.
Reason for choosing LeadSquared
Customer Support experience and ease of use
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to your continued support. Best Regards, Team LeadSquared
Replied December 2022
Rohit
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2017
Leadsquared has really helped our organization streamline the process of leads management.
Better Leads management and sales funnel tracking along with better lead nurturing process.
PROSCustomization of fields and reports. Favorite reports option. User access control are all features that make this easy to use.
CONSIntegration with other MIS softwares is a bit of a pain. Emailer campaign setup could be a little easier.
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Puneet
Primary/Secondary Education, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2017
Leadsquared CRM- A User friendly tool
It will be good if we can have a complete automated tool starting from lead capturing to sending offer letters and finally keep a track of complete life cycle of student
PROSEasy to navigate, user friendly interface, very good tool for marketing automation. Create list on various parameters is a very useful feature.
CONSUser specific roles and permissions can be further improved. Complete lifecycle of student starting from lead to student placement is missing.
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Vikash Deep
E-Learning, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2022
LSQ - Review
It was really good working in LeadSquared.
PROSLeadSquared helps in the time management, easy to use , also helps in great follow up.
CONSSometimes there is a downtime which can hamper our work but for a short period of time
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to your continued support. Best Regards, Team LeadSquared
Replied December 2022
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2023
An all-in-one platform to manage and capture your leads
I have been using it for last 5-6 months and found it good as ot has all features I wanted.
PROSThe thing I liked with Leadsquared is it has each and every feature to capture and manage leads. It seamlessly integrate with other tools. Magic button feature in lead management module is great.
CONSIt works a bit slow. As well as it's ui/ux isn't that good so first-time user can find it difficult to learn. It integrates with Ameyo but sometimes it can't make called through it. We have to do it manually most of the times.
Gary
Computer Software, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Post sales Customer queries
Excellent post sales team. With excellent customer support and immediate assistance is provided if needed.
CONSUsability and userflow is not as expected.
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Bibhu Prasad
Insurance, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed July 2022
LeadSquared Review by Bibhu
I have a good experience with LeadSquared as it helps us to track the lead stage and quality of the leads on various criteria.
PROSThe product is easy to use. The best part is it helps us create a strong database.
CONSCustom reports on lead stages and campaigns like excel pivot need to be added so that it will save time.
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022
Sanjeev
Accounting, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
Perfect Marketing Automation Tool
We have been struggling to find an affordable yet scalable solution which can streamline our inbound sales process. we found answers in leadsquared.
PROSperfectly under budget, great support team and scalable
CONSCRM capability need improvement
Vendor Response
Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.
Replied December 2022