--- title: "Less Annoying CRM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Less Annoying CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Less Annoying CRM is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/less-annoying-crm-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Less Annoying CRM](https://www.softwareadvice.com/crm/less-annoying-crm-profile/) / Less Annoying CRM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/less-annoying-crm-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/less-annoying-crm-profile/alternatives/) # Less Annoying CRM User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 657 ### Secondary ratings - Ease of use: 4.9/5 - Customer support: 4.9/5 - Value for money: 4.9/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 553 reviews (84%) - 4 stars: 87 reviews (13%) - 3 stars: 12 reviews (2%) - 2 stars: 1 reviews (0%) - 1 star: 4 reviews (1%) ### Most mentioned pros - Now, the system is incredibly stable (including how the UI works on cell phone browsers) and I've built overdone databases for years in my businesses--this one IS THE BEST. - LACRM is easy to configure to capture the information needed for my business. And as I have said many times, the LACRM's tech support is more responsive and helpful than any other app I have ever used. And LACRM easily syncs with Mailchimp, my go-to marcom platform. - Less Annoying CRM is an accurate platform that has amazing and reliable email marketing features. ### Most mentioned cons - A potential downside of Less Annoying CRM is that it’s quite basic compared to more full-featured CRM platforms. If you need advanced automation, deep reporting, or extensive integrations, you may find the system limiting as your business grows. - Setting up a small consultancy business is stressful, LACRM makes the somewhat tedious elements of databasing, contact archiving, structuring tasks and initiating pipelines effortless. - Most of us don't use all the features in other CRM systems, and the add-on costs and complications are appalling. ## Less Annoying CRM customer reviews Showing reviews 1-25 of 657 (page 1). ### Great value for the money. - Overall rating: 5/5 - Reviewer: Stephen M. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered CRM is intuitive and easy to use. For the money, it is perfect for my needs. I have been able to customize it quite easily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Less Annoying CRM is quite flexible and easy to use. It makes keeping track of all my travel sales a snap. #### Cons When looking at a specific client, I would like the option of only seeing items that are open by default. I should still be able to look at everything, bit those items that are closed, normally won't need to be seen again. #### Reasons for choosing Less Annoying CRM LessAnnoyingCRM was powerful enough for my needs, and less costly than 4 or five other systems, including ones not listed in this survey. #### Reasons for switching to Less Annoying CRM Needed something much more comprehensive than spreadsheets. --- ### Finally a CRM System You Don't Need to be a Software Expert to Use - Overall rating: 5/5 - Reviewer: Michael M. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience is excellent. The product is easy to use, it does what I need it to do, support is great if you need it, and it provides excellent value to me for the money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was looking for a CRM that was simple to use. I signed up for several other products and they were all too complicated. Yes they have lots of bells and whistlers and may be great for big corporations but I found just simple tasks were too difficult to do. I almost had to be a software expert to make them work. Also, getting a person to help with some of these other products was not easy. With Less Annoying CRM I was up and running literally in minutes, loading in my contacts, creating fields and scheduling tasks. It was so easy I never even needed to use Help to figure out how to do things. The one time that I did need to call support, someone in the US answered immediately and gave me the information I needed. #### Cons I have not found anything that I don't like. It is working perfectly for me. It does everything that I need it to do. #### Reasons for choosing Less Annoying CRM When I demoed the other products they were all too complicated. If I could be up and running in ten minutes, I didn't want to use them. #### Reasons for switching to Less Annoying CRM ACT is too complicated and I could never get it running properly. --- ### Great Product, Great Service - Overall rating: 5/5 - Reviewer: Michael R. - Verified reviewer: Yes - Industry: Motion Pictures and Film - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience in 5+ years has been very positive. Any issues I've had have been well responded to and taken care of by the support team. My whole sales team likes the platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is very user-friendly, simple and straightforward, and the support is the best I have ever seen for any software. #### Cons My primary con is that there is no functionality where tasks can be prioritized. It is not uncommon for me to have 75+ tasks in a day, and I wish I could set up a low, mid, high priority, which would then be organized as such top to bottom on the daily task report. #### Reasons for choosing Less Annoying CRM It is far more intuitive and user friendly. #### Reasons for switching to Less Annoying CRM LACRM is better and cheaper than these. --- ### Finally--a database that forces you to think differently - Overall rating: 5/5 - Reviewer: Chris J. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered If I could buy the company and the team culture running it...I would. The ease of structure, the stability, and runs very fast (both desktop and mobile) with no fuss. Bro-mance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros First, their ENTIRE team is fantastic. It's like working with a friend down the street. When was the last time a company structured themselves that way? Even when it's not what you want hear (crazy options I want, etc). I've used them for years--often so affordable I forgot to cancel old accounts. Now, the system is incredibly stable (including how the UI works on cell phone browsers) and I've built overdone databases for years in my businesses--this one IS THE BEST. Does exactly what it says, no learning curve, and no coding. No over-bloaded features, etc. that are not needed. Had a printing issue that they literally resolved across the system in a few days. UI is super clean. Their system forced me to simply my own needs - which lead me to get up and running faster, obtain new business, and be honest with myself. That's the part that no system has EVER offered. Simplicity = success. Rock solid, guys! #### Cons No cons. Just asks. I want to complicate things with more reporting that I can customize. My use case does not support a system-wide change. #### Reasons for choosing Less Annoying CRM The system, the support team, and elegance of it all. #### Reasons for switching to Less Annoying CRM Hard to use, too many features, worst was could NOT get compliance with users --- ### Perfect CRM for a small business! - Overall rating: 5/5 - Reviewer: Chris G. - Verified reviewer: Yes - Industry: Investment Banking - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Fantastic customer service. Super attentive and they was before I even signed up. The logic of the program is simple yet comprehensive to account for most business customer management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple , perfect for my purposes and super helpful in person support. Really great small company customer oriented. #### Cons I really can’t find much. It met my needs more than anything else . Many competitors claim to be simple and they over complicate and never take a call. Anything I didn’t find desirable, which is just really how it displays visually in certain views, I could probably customize the program if I just took the time. I really love the program and can’t recommend it enough. #### Reasons for choosing Less Annoying CRM Everyone one of them that I looked at claimed they were simple and as soon as I did the demo I was overwhelmed if it weren’t for this product, I never would have even signed up to use a CRM --- ### Great find! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: International Trade and Development - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered When we needed to look for a CRM we quickly became very frustrated with complex CRM systems and their high prices. We are so glad we found Less Annoying CRM that we highly recommend them to friends and colleagues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Affordable price for a small firm like us, plus user friendly tools that are easy to manage. Also, something rare to find these days – excellent customer service where you can set up an appointment and talk on the phone with an advisor while you are both viewing your CRM online so that questions and problems are tackled with ease. #### Cons It would be great if they could add direct email marketing to their services. That way I could avoid using other services that are not so easy to manage as well as their reduce cost. #### Reasons for switching to Less Annoying CRM Very difficult to navigate their tools, most of which Iwe did not need. --- ### Less Annoying CRM - Right name. Right price. Right Product. - Overall rating: 5/5 - Reviewer: Paul B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Top notch from start to finish. Easy to get started. Easy to get support. Things work pretty much as expected and they're quick to respond with questions and suggestions if you reach out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Their customer support is top notch. Their product is simple to use and understand. It's a stripped down CRM, affordable and easy to get started with. #### Cons Nothing bad to say about this - it is missing a few features you might find in some of the more expensive CRM's, but that's mostly around automations and built in templates, etc... If you just want to track your customers, understand where deals are at, and keep track of information - this is perfect. #### Reasons for choosing Less Annoying CRM We've used lots of tools and implementation is important. More expensive tools have more features. They take longer to setup, longer to adopt, and cost more. If you just need a sleek CRM, this one is great value. --- ### Take a look, best CRM out there. - Overall rating: 5/5 - Reviewer: Kimberly L. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered I am ao glad that I got referred to this CRM. It has been easy to use, the customer service support is beyond the best out there! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its a great value for its money, customer support is top notch and i am now doing a customer newsletter thru them using Mailchimp. Its a terrific CRM. #### Cons Theres a lot I havent even touched on yet, I need to get into it and study it. It takes time which I haven't given to it, but I will. #### Reasons for switching to Less Annoying CRM They no longer supported customer newsletters --- ### LACRM Review Innovative Broker Solutions - Overall rating: 5/5 - Reviewer: Dawn G. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered We wanted an easy system to track projects and clients. This fit us perfectly. The other systems we looked at offered so many options, but with those options came much more time/detail in set up. We got what we needed - easily! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's easy enough to use - but strong enough to provide us the information we need. Everyone does use it, and that is what we wanted. #### Cons Not much really. Learning curve was minimal - getting us to use it (always an issue for us) wasn't bad at all since it's so easy to use. #### Reasons for choosing Less Annoying CRM The ease of the system, the cost - and the fact that we thought we would actually use it if it was easy for all #### Reasons for switching to Less Annoying CRM price and complexity. Salesforce did offer a lot, but we were not using it. --- ### Easy to use, no frustration! - Overall rating: 5/5 - Reviewer: Patti S. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I joined a company that was already using LACRM. I had no experience with the system but learned it quickly. The platform is easy to use and gives me the information I need without frustration. Their customer support responds quickly and resolves issues effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Less Annoying CRM is one of the most user-friendly CRM systems that I have used. Just as they name says, it's much less annoying than other services! #### Cons There's not much that I don't like - it doesn't have as many capabilities as some of the other larger programs, but for a smaller company it works great. #### Reasons for switching to Less Annoying CRM Changed companies, new company had recently implemented LACRM --- ### Great product with wonderful support - Overall rating: 5/5 - Reviewer: Ronna L. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered LACRM is easy to use and very customizable. Customer support listens to your needs and works to hard to come up with a solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is amazing! They are very responsive and eager to teach new features and show how they can help with your business. #### Cons Honestly, I can't think of any cons because anytime I have a need, LACRM comes up quickly with a solution. #### Reasons for switching to Less Annoying CRM LACRM is easier to use, less expensive and has more features. --- ### The perfect CRM - Overall rating: 5/5 - Reviewer: Amanda S. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been 10/10. The CRM is simple to use, it does exactly what I need, and the more I use it the more useful things I find. The customer service support has been brilliant even with the time difference (I'm in the UK) everyone has been really helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best thing about Less Annoying CRM for me is how simple it is to use. I'm not very tech savvy and I looked at loads of different CRM's before finding this one. The others were so complex I was put off before even starting but this one is fantastic, it does exactly what we need it to. #### Cons I don't really have any cons. Maybe just a couple of niggles but nothing that really bothers me. #### Reasons for choosing Less Annoying CRM Because it was simple and straightforward to use --- ### Less Annoying CRM = More Enjoyable CRM - Overall rating: 5/5 - Reviewer: • Barry M. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Given that the team at Less Annoying CRM is constantly improving the program, they continue to add new features regularly, and their price point is absolutly the most reasonable in the CRM marketplace. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's the simplest CRM I've used in over 40 years. #### Cons It doesn't have all the bells and whistles some of the full-blown CRM's have, but what it does have is easy to use and not confusing. #### Reasons for choosing Less Annoying CRM Easier to use and the most reasonably priced. #### Reasons for switching to Less Annoying CRM Zoho erased some of my contact records, created duplicate records when syncing with Google Contacts, and refused to own any of these issues. --- ### The Best Small Business CRM - So Easy To Use! - Overall rating: 5/5 - Reviewer: John F. - Verified reviewer: Yes - Industry: Financial Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered I have tried many CRMs and they are often overally complex for small businesses who need fundamental features. The other CRMs tend to cater to larger and enterprise companies that have very special needs. These CRMs really need a programer to set them up. LACRM was easy for me to setup myself. I was using it in minutes after subscribing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The task features and pipeline features are really great. The LACRM makes staying organized and prioritizing critical tasks easy and effective. #### Cons I wish it connected in a more direct way with my emails. I use Office 365 Outlook and connecting them is not ideal, but it can be done. #### Reasons for choosing Less Annoying CRM Price, ease of use, easy to setup, and funtionality. --- ### I love LACRM! - Overall rating: 5/5 - Reviewer: Karen J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Customer support had been great. I've hardly needed it, but when I have they have been quick, friedly and helped me solve my problems easily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its ease of use. I started using it just to keep notes on client& prospect conversations and when and how to follow up. Now I'm using it for so much more. All other CRMs were to complicated not to mention too price. Well worth $15/month. I'm all in with LACRM! #### Cons I cannot think of any Cons at all........ #### Reasons for choosing Less Annoying CRM LACRM is much easier and much lower cost --- ### Looking for a simple, easy to use, low cost CRM for your small business? This is it! - Overall rating: 5/5 - Reviewer: Chris M. - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This is a very simple, easy to set up and use CRM. Is it Saleforce? No. And that is where its strength lies. Support is super friendly and responsive. If you are looking for a no-nonsense, solid, basic CRM, LACRM is the one for you! #### Cons Nothing really. If I have any issues, LACRM is quick to solve. #### Reasons for choosing Less Annoying CRM ease of setup and use, cost was a factor --- ### A very simple tool for small business success - Overall rating: 5/5 - Reviewer: Clarelle B. - Verified reviewer: Yes - Industry: Building Materials - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Great so far and fulfills our needs. We are a company of ~20 so a handful of us utilize it for workflow/organizations. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Very easy to use and it is affordable, pricing is not complicated (no tiers, no upsells). It's customizable enough that you can tweak fields, piplines, and workflows to your own liking. #### Cons The features are not advanced (no deep automation, advanced reporting, or much integration options), but given it's affordability it's understandable. The mobile app could be a little better as well. #### Reasons for switching to Less Annoying CRM Monday.com pricing was not ideal for us. --- ### A great CRM for a small-start up or solo practitioner! - Overall rating: 4/5 - Reviewer: Richard D. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Extremely positive experience with Less Annoying CRM. As their same suggests, this CRM is truly "less annoying" to learn and navigate. It's easy to learn and use, reasonably priced, and not overly engineered. It's a great CRM for a small start-up or solo practitioner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use. Not overly engineered. Great for a small start-up or solo practitioner. Reasonably priced. #### Cons As our small start-up grew, we needed additional track features and file management. We had to move on to another CRM. --- ### The Little CRM that CAN Do It!!! - Overall rating: 5/5 - Reviewer: Joel W. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered As I said we are totally satisfied and I would say we have been using this CRM for at least the last 8 years. It is easy to use and the fact that you can save emails and pdf's to the client's account is extremely useful and this feature has saved my bacom more than once!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Less Annoying CRM is a very robust software package. We like it because it is user friendly and thus earns its name ... Less Annoying CRM. It will do far more than what we use it for but we keep learning about new components and placing them into use. We are very satisfied. I have used it for several companies and currently are using it with two of my companies. I highly encourage you to explore this amazing CRM ... kind of like "the little CRM that could"!!! #### Cons I am sure I should have some things to discuss here .... but I don't!!! --- ### Cost effective and easy to use. The CRM for SMEs - Overall rating: 4/5 - Reviewer: Herbie S. - Verified reviewer: Yes - Industry: Online Media - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Simply this, It works and is easy to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use. Cost effective. Doesn't have all the bells and whistles of the well known and ultra expensive market leaders, but these bells and whistles are hardly ever used, so who cares! #### Cons Perhaps the user interface could be a bit more intuitive. --- ### Rave about LA review - Overall rating: 4/5 - Reviewer: Carmaria F. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was good compared to other sites ive used #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Some of scheduling functions dont work properly #### Cons Nothing i thought it was a great product --- ### Nothing on the market compares - Overall rating: 5/5 - Reviewer: Dee W. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered Absolutely fantastic. They managed our migration with ease - I didn't even have to get my hands dirty. It's an absolute bargain, but don't let the price make you think this isn't amazing quality. If you have a business based on selling appointments for services, this is the absolute best CRM on the market. I love that I can colour code appointments and that has been built into our processes, so anyone can look at the diary and at a glance see what's been booked, what's been offered, who is delivering what. I love that when there is a customer service need, if the first person you were talking to is on leave, then someone else reads it and follows up - you don't have to start all over again explaining, and that is a shockingly rare thing, even with massive businesses like bank. I recommend this to everyone I come across because it is so flexible and so affordable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When we had a catastrophic failure with our previous CRM, we could not find anything in a comparable price range that would serve our needs. We need a cost effective, reasonably flexible diary that's a easy on the eye, and accurate logging of records. Someone recommended LACRM and it was 1/3rd of what we had been paying previously. Not only did the team manage the migration of our crucial client history info, but also the customer service is personal, accurate and timely. I could not believe this was a fraction of what we'd previously been paying for awful service. #### Cons Initially I thought it was a shame we can't send and receive emails from within the CRM itself, but the email logging works really well to be honest because I have multiple email addresses and domains in order to manage multiple projects. So the relevant correspondence can be filed accurately. I guess I'd like to be able to offer my team the option to log in and look at the diary without being able to have access to everything. Maybe you can - I haven't asked to be fair. One tiny thing is that I would like recurring appointments to display slightly differently in a customer record, but it's really a small thing. #### Reasons for switching to Less Annoying CRM It was making my hair fall out. Massive compromise of data management and email failure. Basically did not work for 18 months before we left, but we couldn't export our data so were hostage. --- ### Sensible and gets the job done - Overall rating: 5/5 - Reviewer: David F. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered It has been so easy to use and work with the product representatives that there has not been any negative or horror story. The experience has been great and it has provided exactly what we have needed. One especially important and useful feature is the ability to email into a client record from an external email client system simply by including the appropriate assigned email address for our company's database as an addressee on a message. That way, those communications get added to a client record as the system recognizes instantly what record to associate it with and who the sender is and who the receiver is. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros For any small enterprise to recognize the importance of simply keeping track of people (clients) and being able to find them and associate information with them without a lot of hassle or a steep learning curve, this is an excellent choice. Learning it was easy, importing existing clients in was a breeze, and customizing it is straightforward. #### Cons Anything felt lacking has been reported to our representatives at the company and they have always taken every bit of input seriously, either (1) understanding and explaining or recommending a better or an alternative way to accomplish the objective, or admitting that something was not possible, (2) adding it to or confirming it is on an existing timeline for revision, or (3) demonstrating how to perform the task if it wasn't already visible or obvious in the current version. Although not a pressing current issue, one item that needed improvement was clear separation and labeling of each individually different email address when importing data (not allowing separate fields for standard differentiation of "work," "personal," or "other" email address for an individual, while it seemed to be possible for phone numbers. #### Reasons for choosing Less Annoying CRM Great ease of use and extremely reasonable cost. --- ### Perhaps the best starter to intermediate CRM you can get - Overall rating: 5/5 - Reviewer: Elijah W. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered LACRM is one hell of a good product that has an excellent layout, great customer service, good mobility in implementation, and a price point that I don't think is beatable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's very flexible in implementation. I use it as a Realtor for every client introduction pipeline, and for renting I use LACRM for the entire deal start to finish, minus paperwork. The fact I can change the software to fit my specific needs means if I discover a more efficient way of working a problem I'm free to change the software some to fit my needs. If your currently running a small business like mine that require a lot of client interaction and no inventory, this is a killer software to have. #### Cons It's lack of reminder automation. Being that I work in real estate, timelines are important. Some types of clients, say renters, use the same kind of reminder pipeline over and over. Or initial first contact pipeline may have the same reminders spaced out over variable times unrelated to specific dates. Example: reminder every 5 days, then ever 10 days, then every 30 days for 4 months. Since these kinds of pipelines are consistent, it's a pain to have to open a calendar and set a reminder for each one of these tasks. It's just not time efficient. --- ### Very easy to use CRM System - Overall rating: 5/5 - Reviewer: Cheryl F. - Verified reviewer: Yes - Industry: Photography - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered I have had much better interactions with my clients since using LACRM. The system reminds me of when I told a client I would follow up. It also helps me refresh my memory about what we talked about previously so I start the conversation in the correct place. I can also add fields such as what client a product was interested in and were waiting for a sale and reach out to them when the item comes on sale. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love being able to have all the information about my clients in one space. I can group my clients in groups I create myself so they are very relevant to my own process. Just about everything in this system can be customized to meet the needs of my own business. Setting up tasks has been extremely helpful so clients don't get lost or forgotten. I love that emails I send are automatically added to the clients records - great for refreshing my memory before reaching out to a client which results in much better client interaction. I love that I can add my own personal fields. #### Cons The only two drawbacks, which are fairly minor is that I would love to be able to categorize or search on different notes in the system and I would love to have the ability for the calendar to sync with my iPhone calendar. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/less-annoying-crm-profile/reviews/?page=2) --- Less Annoying CRM Reviews, Pros and Cons - 2026 Software Advice