Once trained the product/software is easy to use and provides a great follow up service to our customers plus peace of mind for the user.

The integrations make it easy to work with no matter which ecosystem you might be in.

Also love that you can link contacts to each other and to tasks and calendar items. Love that it syncs with Google, gmail and contacts.

That I can't see reports as a user...or graphs. I don't like that there is no chat with other users feature.

Ease of use and simplicity are the key words here  inexpensive and fairly intuitive, overall good Value for Money.

It is a very streamlines software. I like the fact that it is fast and you can place your tasks.

These folks are so nice and so helpful. Fast to reply and open to suggestions.

The cost is amazing and I have tried many other CRM's before choosing LACRM.

It is simple to use, with good training if you need it.

They also provide straight-forward integration with common third-party applications. I was surprised, especially given their low price point, by their awesome customer support.

I like this software because it is really easy to navigate and find my way around the software. It is extremely easy to use.

Being too busy to read/learn and make full use of all features is a shame.

I have not taken full advantage of the system yet but will continue to explore, update & use over the next few months. Tremendously impressed by the ease of bringing the data into the format.

No app integration...No business card reader app to upload a lead. No rewritten emails to send customers with just one click of a button.

No way to create mailings from contact list. This may be a deal killer for me.

The software is very reasonably priced. It is easy to learn and it is easy and affordable to have across your entire team if you want.

This program works great for keeping track of contacts. I love that it is all cloud based.

It is so great to be able to use it in our customer service and marketing efforts.

Any issue regarding functional capabilities are quickly resolved, and or, alternate solutions where feasible are offered.

It has all the basics you'd need and some good integrations to help bolster productivity.

You have to be diligent with entering information if you miss it it will not work well and you will not get the results that you want.

After playing around with the free trial I recognized what a fantastic tool it was. The ability to link tasks and appointments to contacts and customize pipelines revitalized my workflow.

I love that you can integrate data and it's very simple to do so. It's very functional and easy to use.

The price is perfect for us since only a few of us have to use the system for it to greatly benefit our organization.

Been  a user for 2 years now and we are very happy with it. It works well on any device or browser and has the ability for quick searches with a fast refresh rate.

There are many features I use to benefit my clients but, top of my favroites list is something for myself -- I enjoy their superb customer service.

It's relatively easy to use for starters however, advanced features are also available for those who like to tinker.

Sometimes running a specific report can be cumbersome. At this moment I can't describe the instance that I had a problem with.

Once I figured out how to navigate the ease of navigation and categorizing clients is the best.

LACRM is pretty user friendly, and the Q & A section is awesome and great when getting started.

Customer service and training are superb. If we want to do something, we call and they show us how to do it.

I just get the feeling they are out there hustling just like I am and treating me with customer care and modeling service as I try to do the same with my leads.

If you don't spell the first and last name correctly or miss a letter, the information will not come up.

Functionality is good, and very reasonably priced overall.

It does have good platform to create knowledge articles and save it. This can be easily adapted by any organization.

Sometimes it offers too much and you can get lost in the forest.

ServiceNow CSM is a great tool to enable user to have Self-serve capabilities on workflow and processes. I've been using it to use the workflow for accesses approval.

Slowness is problem sometimes. Should use different TABs instead of showing all content in long page view.

Great for customer service and management, serves the integral purpose of ensuring that user requests are categorised and prioritised appropriately, great for customer satisfaction management as well.

While using one will face a little delay in loading a page.

It's a straight forward approach for helpdesk technicians and end users. It's great to have the ability to see real-time status on a ticket.

I Have Had Excellent Experience Using ServiceNow ITSM (Customer Service Management application).

Help streamline service desk. It helps organize workflows for our environment and it was easy to integrate additional teams to assist our users.

User friendly, great tool for customer service, easy options for reporting as well.

We have had the best experience with Service-now. It has proven to have the storage capacity for a company this big.

There are definitely a lot of features in ServiceNow that you can take advantage of, but with an additional price.

No hardware and hardware maintenance cost, easy to use, easy to customize, less development and support efforts, tons of integration methods and tools = Happy  Customer.

The ticketing and field management is the best I've seen, coupled with how it can integrate with other call management systems and knowledge bases.

This software is very easy to use and is extremely user-friendly. I love that it is very customizable and can be tailored to any buisness model.

The searching functionality in the software is very powerful, I deal with a lot of tickets on my job, and it is important to be able to find the ticket I need quickly.

Easily able to manage tickets placed by the customer. Awesome search capabilities when looking for something specific about a customer.

The tool is good for any service based organization but needs to focus on some improvements because there are several ticketing tools available in the market with better options.

The SNOW software was easy to use and manage client relationships on.

Value for money investment and customer will be well informed using automated email.

I find this product user-friendly, tracking enabled and knowledge oriented. It's definitely better than other competing products in the market as it enforces standard ITIL practices.

Out of the box configuration templates is great start point for setup. Deep integration with other ServiceNow tools (big selections as well).

The ability to integrate with other applications and personalize the tool for use in ticketing and routing is maybe the most useful feature of ServiceNow.

Great ticketing tool, perfect for a quick resolution.

Cloude data and services is simply awesome. The best thing is its also supports to integrate autoCAD as well.

Had some troubles attaching the KB articles to the tickets.

The dashboard can be a little confusing to navigate, and managing incidents isn't all that intuitive.

Unfortunately due to the lack of tools in Service now (or how our vendor restricts these tools) our company had to resort to managing these builds outside service now and update once complete.

US Dollar

Less Annoying CRM is a customer relationship management solution built for small businesses. It offers cloud-based deployment, various configuration options and a dashboard that provides an overview of contact information, projects, files and other information.

Less Annoying CRM allows businesses to customize and consolidate their customer information in a single place, accessible to the entire team. The dashboard allows users to view any notes, files, tasks, events and pipeline information related to a contact. Modules include lead tracking, note taking, calendars and task management.


LongDescription

Cataloging/Categorization

Internal Chat Integration

Product Catalog

Lead Capture

Performance Management

Document Storage

Sales Pipeline Management

Referral Tracking

Contract/License Management

Calendar/Reminder System

Relationship Tracking

Lead Distribution

Pipeline Management

Customer Database

Team Assignments

Customizable Fields

Data Import/Export

Call List Management

Customer Support

Self Service Portal

Contact Management

Opportunity Management

Lead Management

Mobile Access

Territory Management

Channel Management

Shared Contacts

Marketing Automation

Lead Segmentation

Workflow Management

Source Tracking

Field Sales Management

Segmentation

For Real Estate

Client/Property Matching

Lead Nurturing

Interaction Tracking

Dashboard

Commission Management

Reporting/Analytics

Contact Database

Lead Qualification

Client Management

Pipeline Reports

Third-Party Integrations

Task Management

Campaign Management

Document Management

Web-based Deployment

Data Management

Search/Filter

For Financial Institutions

For Startups

Sales Activity Management

For Insurance Industry

Deal Management

For Small Businesses

For Mac Devices

For iPad Devices

Access Controls/Permissions

Activity Tracking

Data Synchronization

Task Scheduling

Calendar Management

Collaboration Tools

Email Tracking

Sales Reports

Role-Based Permissions

Activity Dashboard

Alerts/Notifications

Reminders

Customizable Templates

Calendar Sync

Tagging

Prospecting Tools

Windows 7

Windows Vista

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Our pricing is Less Annoying, too: a no-risk 30 day free trial, only $15 per user per month if you subscribe, no contracts or long-term commitments, no tiers, no price hikes, no hidden charges.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Self-Employed

2-10

11-50

51-200

201-500

Less Annoying CRM

Live Online

Webinars

Documentation

Videos

ServiceNow Customer Service Management (CSM) is a cloud-based product that helps businesses deliver frictionless customer experiences and connect the entire enterprise. It provides a range of features such as case management, analytics, self-service portal, and intelligent guidance to streamline customer service operations and reduce the cost to serve.

CSM's self-service portal enables clients to raise requests or complaints, create cases, and track ongoing projects on the channel of their choice. The portal's intuitive user interface makes it easy for clients to self-serve, reducing the workload of agents, reducing customer effort, and improving customer satisfaction. The Playbooks for CSM module allows agents to request information from clients and manage the entire case process lifecycle on a unified platform. This feature enables agents to manage and resolve customer queries more efficiently.

With CSM's case management functionality, customer service agents can manage customer interactions from initial contact to case closure. The platform's analytics capabilities allow businesses to gain valuable insights into customer behavior and track performance indicators. This helps businesses to identify areas of improvement and make data-driven decisions to optimize customer service operations.

The platform's order management functionality provides businesses with a comprehensive set of tools to manage the entire order management lifecycle. CSM's ticket handling and issue resolution features provide businesses with a streamlined approach to manage customer requests and complaints. 

The ServiceNow platform can also integrate with various third-party applications, enhancing customer service operations by leveraging existing software solutions.

In summary, ServiceNow CSM is a powerful tool for businesses looking to streamline customer service operations and improve customer satisfaction. The platform's features, including case management, analytics, self-service portal, Playbooks for CSM module, and integration capabilities, make it a valuable tool for businesses to strengthen their relationships with customers and reduce the cost to serve.

Less Annoying CRM vs ServiceNow Customer Service Management

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