About Intouch Insight

LiaCX is a cloud-based solution designed to help businesses in retail, F&B and hospitality industries manage customer experience across multiple channels. It allows users to engage and gather feedback from customers through surveys, reviews on social media or other online portals, mobile checklists and more. 

Key features of LiaCX include reporting, campaigning, case management, auditing and feedback collection. Businesses can use the Internet of Things sensors to automate processes for monitoring physical environment such as sound, temperature and humidity across locations. Additionally, the centralized dashboard allows users to manage reports, user access, customer journey performance, areas of improvements, text analytics and more. 

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Supported Operating System(s):

Web browser (OS agnostic)

10 Reviews of Intouch Insight

Average User Ratings

Overall

4.60 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(6)

6

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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February 2019

Sally from Self-Employed Instructor / Consultant

Verified Reviewer

Company Size: 11-50 employees

Industry: Food Production

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Best software for mobile audits and customer service management!

The Intouch Insight program was a huge step up from our previous excel reporting. Both [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] have gone above and beyond with their customer service and are always available to answer questions. We now have an exceptional program that gives us quick access to our daily audits and the customizable Dashboard makes use of charts and graphs to keep us up to date and on track. I highly recommend Intouch Insight for your mobile reporting.

Pros

Best feature is the Ease of use. Product navigation is very easy-to-use. The software is updated on a regular basis and gets better each time. Always prompt replies to our questions and requests for assistance.

Cons

Initially we found the dashboards were a bit confusing and time consuming but the support from the Intouch team has been exceptional.

Response from Intouch Insight

Replied February 2019

Thank you so much for taking the time to leave this detailed review, it's always a pleasure working with you! We look forward to continuing to support your customer experience initiatives.

October 2018

Misael from Technomic

Company Size: 201-500 employees

Industry: Market Research

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2018

Mystery Shops

Our company focuses on menu trends and we need menus from restaurants. It is important that we gather a readable menu with prices.

Pros

The ability to access and engage with the platform, and communicate with Intouch staff.

Cons

The loading speed of shops and how the images show all the way at the bottom. Too much scrolling.

Response from Intouch Insight

Replied November 2018

Thank you very much for taking the time to share your thoughts. We've really enjoyed working with you, and look forward to continuing to support your team!

June 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2018

Overall a great experience!

Honest, objective, and comparable feedback datasets are next to impossible to come by, but that's what we get here!

Pros

Very easy to understand, navigate, and use. Any time I have had an issue I get quick and complete assistance from my account manager.

Cons

It is far too costly to update, change, or create new surveys. I did not proceed, even though I am happy with the services I am receiving for another group.

Response from Intouch Insight

Replied June 2018

Thank you so much for your thoughtful review! We've just launched a new self-serve survey platform to address this. We look forward to continuing to support your CX initiatives.

May 2018

Rahul from MDG

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2018

The experience with Intouch has been phenomenal and its great to see Intouch reaching great heights

Pros

On behalf of the MDC, I would like to extend our appreciation for the amazing work done by your team on the Intouch. The endless hours that you have spent working on this project, and the professionalism that you have shown has impressed the entire team immensely. Your team's diligence, self-motivation as well as dedication have been a source of inspiration for the rest of the team. The best thing about this software is it's user-friendly, easy to use and simply amazing. With Reports getting generated on a timely basis, makes it even convenient for the business to see the Quality work. Thank you once again for all your effort.

Cons

With Intouch having some great features in place, it's very hard to say as to what I expected leat from that software. Each enhancement has been addressed and some feature request has been logged so I wish Intouch is able to deliver those as well quickly making it an amazing tool for Quality.

Response from Intouch Insight

Replied May 2018

Thanks so much, it's been a pleasure working with you and your team! We look forward to continuing to support you on your journey.

April 2019

Lauren from Smalley

Company Size: 201-500 employees

Industry: Mechanical or Industrial Engineering

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

The CX Platform for Any User

So far, we have seen huge time savings in the data analysis and survey deployment workload. The platform also allows us to track and measure new areas that we were missing before.

Pros

The platform itself is extremely user-friendly and really powerful - it is now running our multilingual VOC program and has so many more use cases for us. We have three groups utilizing the tool after just a few short months. I would highly recommend the implementation support package. The customer and technical support team are the best in the business.

Cons

The platform is fairly new and has some bugs that are encountered somewhat regularly. They also don't have the future set built out completely. That said, their support team reacts almost immediately and is open to feedback on improvements. Many requests that we submitted have already been launched.

Response from Intouch Insight

Replied June 2019

Thank you so much for the fantastic review! We're so thankful for the incredibly helpful feedback your team delivers, which helps to improve features and functionality for everyone. Looking forward to continuing to support your customer experience initiatives!

November 2018

Rocio from Technomic Inc.

Verified Reviewer

Company Size: 51-200 employees

Industry: Management Consulting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

November 2018

Intouch Review

Pros

-Easy to use -The mystery shops are well organized into sections that make it clear to spot right away -Customer support is very friendly and respond in a timely manner. They also always contact immediately if something went wrong

Cons

-Mystery shoppers are required to submit photos through the Intouch camera which sometimes give off bad images -Some mystery shops are not worth the price we pay

Response from Intouch Insight

Replied November 2018

Thanks so much for taking the time to share your experience, and for the fantastic feedback!

November 2018

Carl from Circle-K

Company Size: 10,000+ employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

November 2018

What we think verses Reality

Overall I am very please with Intouch, My questions and support are answered quickly and efficiently, I truly like and appreciate the great support I receive when I need it. I would highly recommend Intouch because of the great one on one customer care and support!

Pros

Enables me to get up to date information that I can build depending on what I want to do with the information. I am able to create reports, graphs and Data specific to my needs, at the touch of a mouse, easy to use and easy to review.

Cons

Not much... I really like the fact that after receiving the instruction folder I could easily use the software. it is just that easy.

Response from Intouch Insight

Replied December 2018

Thanks so much for sharing your experience working with Intouch and for the fantastic feedback!

November 2018

Mike from Cycle Gear Inc

Company Size: 1,001-5,000 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

November 2018

Great Service, could use some upgrades in the tech department

Pros

The Customer Service is fantastic. Response times are quick and the Team goes above and beyond to help.

Cons

The web interface could use some updating. Some parts can be difficult to navigate.

Response from Intouch Insight

Replied November 2018

Thanks for taking the time to leave a review, your feedback is appreciated! We¿ll reach out to you about migrating to our new, modern technology platform. We look forward to continuing to support your team as you continue to deliver an exceptional customer experience.

September 2018

Mark from InMotion

Company Size: 501-1,000 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Great features, great support, easy to use, reasonable price

We use it to help train and follow up and prove quality compliance on 100+ locations with over 500 people.

Pros

Has every major feature a chain of 100+ retail locations needs, at a reasonable price.

Cons

Some awkward steps in production were pointed out by us, and to their credit, InTouch Insight improved the product within a couple of months.

Response from Intouch Insight

Replied September 2018

Thank you so much for providing us with valuable feedback that allows us to continuously improve our product offerings for all customers. Looking forward to continuing to support your growing team!

June 2018

Denny from RD Henry & Company

Verified Reviewer

Company Size: 51-200 employees

Industry: Building Materials

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2018

Very intuitive and easy to use. Support has been great.

Pros

Having everything I need at my fingertips in a simple intuitive platform. Tha ability to retrieve and store the data I need.

Cons

I really don't have any cons. Perhaps a bit more flexibility in how the views are set up and maybe just a bit more clarity on a couple of items.

Response from Intouch Insight

Replied June 2018

Thank you for taking the time to leave this review and for your feedback about views. Of course, if anything is ever unclear, we¿re always here to help!