We have used this for three years and chose it over the salesforce outlook integrator due to much better features and ease of use for different sales staff styles.

It's very easy to use and implement and has a myriad of ways to see, use, and connect information

I wish we could connect to custom objects somehow - not sure I would really classify this as a con but it would be great to have that capability!

We do all our email from Outlook, so LinkPoint Connect helps us effectively save emails to Salesforce. We love the Smart Record option, but also helpful to have the ability to tailor the approach for an individual email when necessary.

Love that Smart Record enables sending and saving simultaneously!

Seems to take longer to pop up the Record window and complete searches when not in the office on our network.

Having been a user of LP for 2.5 years now, it is an application that works about as good as you would expect other than the fact that it crashes outlook and causes bugs in my email screens It is an acceptable product for the $ we invest in as there also isn't many alternatives on the market

It adds my emails to SF when I expect it to

It won't add bulk emails segregated by name to SF It crashes my outlook and email screen It is slow and clunky It doesn't scale

My sales productivity has increased dramatically since using LinkPoint. I don't have duplicate information from Outlook to Salesforce - LinkPoint does it for me.

Totally integrated with Outlook and makes data entry easy to and from Salesforce very easy.

Absolutely none.

Great service and quick to respond. Not excited about the recent price jump, but it is the best product out there we've seen to work with our custom salesforce product. Our customers love it. Sometimes it does freeze upon start up and whenever it needs an update it tends to malfunction on about half of our user's PCs and we need to reinstall in some cases. Other than that, we are LinkPoint fanatics.

Easy Organized The reminder feature

Sometimes it is glitchy, usually whenever there's an update done;

It's convenient for recording emails to our CRM (Salesforce) but it would be better to record the same email to more than one opportunity; sometimes the app randomly signs out and won't let me record emails. Luckily the company IT support we have has been helpful- it's just a bit annoying to have to spend time on it. It would also be nice to have the ability to record a call or set up a meeting with clients we're emailing with; also sometimes the contact info from the email signature doesn't transfer to the correct fields when I am trying to create a new account or contact (i.e. professional suffixes like PE show up as last names and last names are part of first names.) Overall, I'm definitely generally satisfied with how Linkpoint is used in my organization; it definitely makes things easier in managing emails related to our CRM records.

Ease of use

When I randomly get signed out and cant figure out how to get back in on the same device I always use.

This has proved to be a very valuable resource with benefits seen across multiple departments. We are looking forward to continuing using this going forward into next year and beyond.

Easy to use and configure

Being on different time zones for support if there is a problem

We recently switched to a new CRM system where the stock side bar was clunky and unreliable. LinkPoint has and will again be our go-to for a side bar as it is quick and reliable.

Easy to use, quickly provides information

Sometimes has difficulty populating fields with proper information.

This is a great product. In a time where we have in-depth compliance rules, this software helps capture important data that we have to keep available at all times.

It is great. It does everything it says that it will do.

Nothing.

LinkPoint is great tool to sync our communications using few clicks, its save time and ensure accuracy

Easy and fast way to sync communications between salesforce and emails

it's not available as App in cell phones

Great tool for all of our sales people!!! A great way to capture all our data and links to Salesforce seamlessly.

Ease of use with Salesforce

None

We appreciate you having our emails tracked as a pilot for your future programs and are grateful for what we receive!

That it's a hidden program when tracking emails

Not 100% in the way we want them recorded - if they aren't in the inbox and already filed - they aren't tracked.

I like LP360... its been a great product to log to SF.com and also provide task adding in the same email. However, when it doesnt work... your support teams are very bad at getting in touch or providing solutions. I have found your product to be patchy... but mainly just needs to go into the console and reconnect the salesforce connection, then it works better. It has been much better lately. I have been using this for about 5 years now. If it didnt go patchy, its a great solution and easy to use and does help with sales efficiency in logging to our CRM. Step your support game up, if we didnt have an in house expert... who can tshoot when it does have issues... I would have lowered my ratings due to pure frustration over the years.

LinkPoint Connect works great for our organization. Being able to choose templates you've already saved in Salesforce is great! No need to copy and paste. A few downsides: 1) Sometimes the merge fields don't work (and this isn't for the lack of choosing template values. They simply are not recognized), 2) Software needs to be restarted periodically to work, and 3) If you go over your API request limit somehow, software will not work until API requests are reset (usually within 24hrs). These don't happen often, but something to be aware of just in case they do. Overall this is a great tool!

My favorite feature is having templates stored in the software, so that I don't have to rewrite the body of an email to different clients.

I like how easy it is to save emails (both current and retroactively) to different platforms, such as Salesforce. The template feature makes life so much easier when you have to send many emails that are nearly identical in content.

Other than possibly having a better tutorial for how to use the software, it is pretty easy to navigate and learn on your own.

We used LinkPoint for our triage team. The product works well, with a couple of exceptions. 1) The product crashes Outlook for our users. 2) The product does not allow us to easily import attachments onto new cases. The walkthroughs and the staff are great, but we need that extra attachment functionality in order to be efficient.

Often slow, a bit complex to install and deploy (need to support users), not able to link to multiple items in one shot.These were our pains, but overall it fit 95% of the purpose and was our best option.

We can record our email and sync with saleforce

There is nothing that I can say dislike about this software

LinkPoint connects Outlook to Salesforce so you can attach your emails to the specific account. This puts everything in one spot and is great if you have multiple people working on an account.

Keeps my emails sorted by contact.

LinkPoint has been a great help when it comes to keeping our customer's personal information private and secure. Makes linking data in Salesforce from Outlook is a breeze!

Good feature. Our company uses this feature daily for salesforce to link our emails together it is a great product with very minimal issues over the last five years I've been using this.

LinkPoint is a great tool. Before getting it, working between Outlook and Sales Force.com was clumsy at best. Now I am much more efficient.

Makes linking emails to SF much easier! Especially for our team that is out in the field and work remotely.

The product is convenient to use with SalesForce which really helps me out with my workload and keeps me organized.