LionDesk Software

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About LionDesk

LionDesk is the only CRM you'll ever need for building relationships, generating leads, nurturing leads, and turning those leads into lifelong clients. LionDesk solves the problems most people face of: ☑️ Forgetting to follow up on important tasks ☑️ Losing deals because leads fell through the cracks ☑️ Knowing what to do each day to stay in massive action ...

LionDesk Pricing

Free 30 day trial - no credit card required. Then $25.00/month including features such as full CRM, video emails, video texting, custom drip campaigns, contact lists, reporting, document storage, and more.

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Not Available

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LionDesk User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

3.5

Functionality

4

Showing 1 - 5 of 90 reviews

CHARLES

Company size: 1 employee

Industry: Real Estate

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

October 2021

Great resource to have for real estate professionals.

User Profile

Jordan

Verified reviewer

Company size: 1 employee

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

March 2019

Liondesk: Almost a one stop Sales/Real Estate CRM Solution

I track all of my client interactions, current projects, to do's, information, and business projections through the software currently. I use the program every day multiple times a day.

Pros

Liondesk is a robustly featured CRM used for Real Estate but could probably be used for other forms of sales as well. The features that drew me to Liondesk are as follows: 1. Data Analytics: Robust data capturing and visualization 2. Features for the money: Contacts, emails, custom phone lines, text messaging, drips, deal plans and pipeline revenue projection, and soon a new AI. It is a fully featured system. 3. The price: It is very affordable when comparing the CRM to other software web apps in its class.

Cons

Liondesk is missing a robust "value add" form of drip. Like newsletters, informational articles on the real estate industry. The provided and shared drips come off as salesy without much value add for the consumer. Other CRM's in its class such as ixact and contactually provide this. This however, is understandable because both of those CRM'S are generally more expensive.

Response from LionDesk

Hi Jordan, thrilled you're having success with LionDesk. Especially taking advantage of all the features the system offers. Thanks for being part of the community and sharing this helpful review.

Replied April 2019

Jason

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2020

LionDesk Has Been A Great Buy For Me!

Better lead management with my database. When leads come in from FB they go straight into a custom text/email campaign and don't fall through the cracks. The platform is clean and easy to navigate and I like the format a lot. I highly recommend the product. It's clear this company is going to continue to roll out with innovative and good upgrades to the software. Looking forward to seeing them.

Pros

I love this platform so far. It has been very user friendly and has most of the features I want for a very reasonable price. Innovation of new features seems to be at the front of mind for the company, which I look forward to seeing and trying out.

Cons

I really would like the option to use a straight to voice mail call feature. This would be great. The inclusion of an auto-dial feature would also be incredible. I'd love to see the creation of a social media digital management add on so that we could hire a social media manager that already has access to our database. Another cool feature I've never seen a CRM tackle is helping agents complete missing information on their clients. Like a people finder service that assists in helping to update old contact info, etc. Last item I really want which should actually be my first item is a monthly automated home value email that goes out to my database and gives them a monthly market snapshot type thing.

Reasons for choosing LionDesk

It was far too cost prohibitive. It did have the sly dial feature and it had rolled in an auto-dialer which I grew to appreciate a great deal, but it was very expensive.

Reasons for switching to LionDesk

That product is not working at the level it should be working at and I find it burdensome and difficult to use. There are a lot of glitches.

Response from LionDesk

Thank you for the awesome review Jason & for choosing LionDesk as your integrated CRM. Regarding the auto dialer we have something in the works coming out this year :) Stay tuned for all the stuff we have coming!

Replied October 2020

Yvette

Company size: 1,001-5,000 employees

Industry: Financial Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2021

Great Features and Affordability

Great service and Team . Really enjoy using LionDesk.

Pros

Integrating with my business was easy and the different features as well

Cons

There is nothing I would say I least liked about LionDesk, but I would intergrade videos . That would be a nice feature to have inn our industry.

Reasons for choosing LionDesk

Top of mind caters to the Lending industry. They provide marketing campaign and videos both in English and Spanish, and are in compliance . I really enjoyed being with LionDesk, but because they provided more features I decided to go with them for these reasons.

Reasons for switching to LionDesk

Because LionDesk does not provide marketing for Spanish speaking Borrowers nor videos.

KEN

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
4

Functionality

out of 5

August 2019

If I could make it do what it supposed to do...

I think the program is good but not sure at what level we are operating. I will continue to use liondesk and hope we can get to some accommodation for setup and customer service. I don't know what it's going to take to get professional assistance with this program.

Pros

I like the idea that it will send video text messages in campaigns. I like the integration with y lopo. Pretty straightforward to use. I like but they promised it would do.

Cons

Customer service. Chat Windows take you 4 hours to respond makes it impossible for me to get assistance. I've never sat in one place waiting for somebody for 4 hours except for the birth of my two children. Answers, when given or short, Kurt, and rarely solve the problem. The inability to interact to actually identify the problem makes it impossible to solve it. I'm operating now I do not know level functionality with this program because I can get literally no assistance in a meaningful way to get it set up. I've had this program for nearly six months now and no one at liondesk can tell me if I'm operating it correctly, what should be done to optimize it, and how this could function best for my business. This requires interaction, human-to-human, but somebody who is knowledgeable about the actual implementation and use of the program towards the consumers business goals.

Reasons for choosing LionDesk

Recommended from a trusted individual. They are currently not happy with liondesk either. This person is highly Technical and understanding of how these things work.

Reasons for switching to LionDesk

Recommended integration with Y Lopo. Prior program had similarly poor customer service I never really got properly optimized to realize the benefit of the program.

Response from LionDesk

Hi Ken, Thanks for the great feedback. Love that you're taking advantage of the Video texting! For support questions, feel free to schedule a 1:1 call with our support team through the below link. 1:1 Support Appointment: https://calendly.com/Liondesk_support Also, if you're not already a member, join the LionDesk private Facebook group which is full of best practices and knowledge sharing with over 10k agents. Facebook Group: https://www.facebook.com/groups/liondesk/

Replied September 2019

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