About LionDesk

LionDesk is a cloud-based customer relationship management solution (CRM) designed for real estate professionals. Key features include contact management, lead distribution, video email and texting, task management and property management.

LionDesk enables users to store and manage client information such as lead sources, contact details and status. Users can filter contacts based on the type of campaign, lead and more.

Lead distribution allows users to assign leads and contacts to the sales team based on their performance and coverage area. It enables users to import leads using tools such as Zillow, Trulia and IDX websites.

LionDesk’s email tracking feature helps users to send emails to prospective clients and track their status throug...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

66 Reviews of LionDesk

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(42)

42

4 stars

(15)

15

3 stars

(7)

7

2 stars

(3)

3

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 66 results

March 2019

Jordan from New Millennium Realty with John L Scott

Company Size: 1 employee

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

March 2019

Liondesk: Almost a one stop Sales/Real Estate CRM Solution

I track all of my client interactions, current projects, to do's, information, and business projections through the software currently. I use the program every day multiple times a day.

Pros

Liondesk is a robustly featured CRM used for Real Estate but could probably be used for other forms of sales as well. The features that drew me to Liondesk are as follows: 1. Data Analytics: Robust data capturing and visualization 2. Features for the money: Contacts, emails, custom phone lines, text messaging, drips, deal plans and pipeline revenue projection, and soon a new AI. It is a fully featured system. 3. The price: It is very affordable when comparing the CRM to other software web apps in its class.

Cons

Liondesk is missing a robust "value add" form of drip. Like newsletters, informational articles on the real estate industry. The provided and shared drips come off as salesy without much value add for the consumer. Other CRM's in its class such as ixact and contactually provide this. This however, is understandable because both of those CRM'S are generally more expensive.

Response from LionDesk

Replied April 2019

Hi Jordan, thrilled you're having success with LionDesk. Especially taking advantage of all the features the system offers. Thanks for being part of the community and sharing this helpful review.

December 2019

Brian from The Mayer Group of eXp Realty

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

1.0

Functionality

2.0

December 2019

Beware of overzealous sales trickery

Totally tricked into a "FREE Trial" on the phone and told that they have the ability to set up custom data fields. After I gave them my credit card assuming it was to hold my "free trial" I was charged $39 and promptly told on the next line where I was setting up the solution that actually they cant do what the sales guy said and guess what??? No refunds! Had the solution less than 5 minutes and was tricked into signing up, customer service is the worst and their policies are terrible. Left a bad taste in my mouth enough to take the time to tell others to BEWARE...

Pros

It is an out of the box solution that most Realtors would get a benefit from using assuming they do not need a custom solution.

Cons

It does not allow custom data fields i.e. timeline, areas of interest, loan program etc. Also I wanted to use my own number which you have to either purchase from them or use your own (I had a Twilio number) and even with my number once I selected to use it with Liondesk they charge you to take it back even though I own the number. Using your own number is important when using SMS with leads.

Reasons for Choosing LionDesk

I thought it had more functionality but I was lied to by the sales rep.

Response from LionDesk

Replied January 2020

Ouch Brian! We'd love the opportunity to earn your 5 star rating. How can we help?

November 2019

Vanessa from Berkshire Hathaway HomeServices Ambassador Real Estate

Company Size: 501-1,000 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2019

The CRM Your Real Estate Business Needs

I prefer the existing version of Liondesk and am dreadfully anxious it goes away and the new beta version will fully be running. Right now we have the option to run either version. They say the best CRM in real estate is the one you use.

Pros

The feature that I like best so far is the ability to customize a few fields. I also like the ability to edit and modify existing standard fields.

Cons

The new beta version has a 180 different interface and has changed the usability of the site which is the reason why I selected Liondesk.

Reasons for Choosing LionDesk

Customizable features. The usability. Its interface is current and fresh.

Response from LionDesk

Replied November 2019

Thank you for the awesome review Vanessa & for choosing LionDesk as your integrated CRM. We would love to jump on a call with you if you are sometime next week to get more insight on V2

August 2019

KEN from EXP Realty

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

4.0

August 2019

If I could make it do what it supposed to do...

I think the program is good but not sure at what level we are operating. I will continue to use liondesk and hope we can get to some accommodation for setup and customer service. I don't know what it's going to take to get professional assistance with this program.

Pros

I like the idea that it will send video text messages in campaigns. I like the integration with y lopo. Pretty straightforward to use. I like but they promised it would do.

Cons

Customer service. Chat Windows take you 4 hours to respond makes it impossible for me to get assistance. I've never sat in one place waiting for somebody for 4 hours except for the birth of my two children. Answers, when given or short, Kurt, and rarely solve the problem. The inability to interact to actually identify the problem makes it impossible to solve it. I'm operating now I do not know level functionality with this program because I can get literally no assistance in a meaningful way to get it set up. I've had this program for nearly six months now and no one at liondesk can tell me if I'm operating it correctly, what should be done to optimize it, and how this could function best for my business. This requires interaction, human-to-human, but somebody who is knowledgeable about the actual implementation and use of the program towards the consumers business goals.

Reasons for Choosing LionDesk

Recommended from a trusted individual. They are currently not happy with liondesk either. This person is highly Technical and understanding of how these things work.

Response from LionDesk

Replied September 2019

Hi Ken, Thanks for the great feedback. Love that you're taking advantage of the Video texting! For support questions, feel free to schedule a 1:1 call with our support team through the below link. 1:1 Support Appointment: https://calendly.com/Liondesk_support Also, if you're not already a member, join the LionDesk private Facebook group which is full of best practices and knowledge sharing with over 10k agents. Facebook Group: https://www.facebook.com/groups/liondesk/

September 2019

Dave from Team Forehand Realty

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2019

Review

Overall good experiences! I have a few things that I would like to have changed, but for the price very good.

Pros

Has the most bang for the buck that I have seen

Cons

Little clunky, and not the most seem less that I have used. Not a big fan of the look of the beta version.

Reasons for Choosing LionDesk

Features and Price

Response from LionDesk

Replied September 2019

Thank you for the review Dave & for using LionDesk!