All LionDesk Reviews
1-25 of 94 Reviews
Sort by
Charles
Real Estate, 2 - 10 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed October 2021
Great resource to have for real estate professionals.
Jennifer
Verified reviewer
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Finally a CRM I can PROMOTE wholeheartedly!
Amazing! No more contacts in a dozen places. Leads from sites like Zillow, Realtor.com, others drop right into LionDesk; even free leads! Sync with Google puts ALL emails in LionDesk. Contacts engage via email or text in response to auto-drip campaigns. LD will call me and ring through to contacts when I tell it to. LionDesk helps you run your business like the real estate pro you are. It's the missing link in your marketing toolkit; what an impact it makes.
PROSIt really works to convert leads, nurture past clients, and stay on top of your real estate business. I set LionDesk up for REALTORS® so it offers max performance from day one. So many features for a great price. The interface is easy to learn, and come back to after a few days on non-use. Nice mobile app. Marketing section with emails/texts/tasks has quality content, easy to set-up. Owner and support staff really care and do a great job. Online help is thorough. I am super picky and vet CRMs completely. First CRM I've given two thumbs up, EVER!
CONSWould love to see mobile app features expanded. LionDesk welcomes input from users and makes improvements based on them.
Vendor Response
Thank you for the awesome review Jennifer! We are so glad to hear you had a wonderful experience using LionDesk! David Says Hi! #ROAR
Replied September 2019
Jay
Real Estate, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
One of the Best CRM's that I'ved used
I'm staying on track with following up with clients is the best thing. I like how it is connected with products like ShowcaseIDX.
PROSThe simple prewritten emails and text messages that I can send individually or to the entire account.
CONSThe new version of the product is difficult to use. Video email does not get viewed.
Reasons for switching to LionDesk
My real estate MLS offered LionDesk as a member benefit. Ixact is great at sending out a monthly newsletter but I get a low reader rate....I find it to be a waste.
Vendor Response
Thanks for the review Jay! And thanks for choosing LionDesk as your integrated CRM. #ROAR
Replied September 2019
Thaine
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed July 2018
eMail sent from LionDesk ends up in Client Junk Mail.
Client Database/Repository
PROSUser Interface and list of potential features (everything not included in base price) Lead Emails include a copy of the original email.
CONSLionDesk uses a third party email vendor (SendGrid) who does not directly support clients of Liondesk and the complexity of email delivery these days is beyond the skillset of most people including the LionDesk support staff. I have multiple CRM and Real Estate applications that send emails to my clients/leads on my behalf without any issues such as; Top Producer, Follow-Up-Boss, Pro Agent Website, etc. and only my emails from LionDesk end up in the clients spam or juk email folders. I have spent many hours working with Microsoft, Godaddy and Liondesk support trying to get LionDesk to succesfully send emails and have done everything in my power to configure everything correctly from DKIM to SPF to DMARC. Below are a few things Liondesk can do to improve the likelyhood of email being received by recipients. - If LionDesk/Sendgrid would provide the list-unsubscribe it would help, - if LionDesk/Sendgrid would include a text copy with each email it would help. - Align email domaikns so that DMARC can be checked. - Provide sample DKIM, and SPF settings based off LionDesk settings instead of Sendgrid suppport links. Without functioning email LionDesk is a crippled product.
Vendor Response
Thaine, Thank you so much for your feedback. It is very appreciated. Feedback like this helps us develop LionDesk to be a better sales platform for our customers. Your concerns have been forwarded to the correct department. Thank you again, and please do not hesitate to reach out for any assistance with LionDesk.
Replied September 2018
CHARLES
Real Estate, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Great resource to have for real estate professionals.
great value, more features available than needed, but good to know its there
PROSIncluded with realtor board membership, means lower overall cost
CONSThe learning curve was steep at first due to many features. But, once overcome, its great.
Reason for choosing LionDesk
better value. included with relator membership, and similar in features
Reasons for switching to LionDesk
Value and features
Brenda
Real Estate, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2019
Something to roar about
Overall, I have liked that I can put in place a system to keep me more consistent with my follow up for people in my CRM.
PROSI liked the ease of use. It has been easy to create email templates. It was easy to upload contacts and add additional contacts. It's easy to track activities and tasks.
CONSI haven't been thrilled with the the transition to version 2. I really enjoyed being able to record a video directly in LionDesk on my laptop and send it via email to contacts. Now it's more tedious; supposedly the feature is still available on the mobile app but I prefer using the laptop. It's also a bit difficult to upload video. It has to be converted to mp4 and then often times I have to make changes to the file which compromises the quality of the video.
Vendor Response
Thank you for the review Brenda & for using LionDesk! New features are being added weekly to V2. Here's the link to vote new features up or down idea page: https://ideas.liondesk.com/?_ga=2.72509715.1209337476.1568056318-1782393413.1558633672
Replied September 2019
Kristyn
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2016
Lion Desk Review
I have been using Lion Desk as my CRM for the last year and I love it. Very easy to use and I love the text notifications that I set up every time I receive a new lead in the system. It is very efficient in helping me to follow up with my contacts. I also like the drip campaign feature.
PROSI really like the round robin feature that they have for new leads coming into the system. My broker in charge has it set so that every new lead will rotate to each team member. Their customer support is also great! Coming from another CRM we had several questions about the functionality at first. All of our questions were answered in a timely manner and I even had a representative stay on the phone with me to walk me through some of the changes I was looking to make in the system.
CONSSo far so good!
Vendor Response
Happy you're enjoying our service, Kristyn!
Replied November 2017
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2020
Just OK
It's tough to change CRM's so I'm still using the product. For now.
PROSBeen using this on and off for several years. It's mid level quality for a CRM. Shop around before choosing this one.
CONSThe website is not the easiest to use in my opinion. Could use more features for the money. Could be better.
Vendor Response
First, thank you for choosing LionDesk as your integrated CRM. We would love to be able to give you a better CRM user experience. Regarding the more feature request: What is it that you are looking for? What do you need your CRM to do?
Replied October 2020
Michael
Real Estate, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2019
LionDesk User
Online support is very responsive, I'd recommend the product for the value received.
PROSFor me, the best feature is the ability to text from a desktop/laptop. You can also set-up text and email templates that save you a ton of time. There is an app that needs work IMO; however, the overall software is a very good value for the money.
CONSI-phone app. The app needs some work, not very intuitive.
Reason for choosing LionDesk
Price
Reasons for switching to LionDesk
I changed my business strategy from cold calling to online leads
Vendor Response
Thank you for the review Michael! Thank you for using LionDesk! #ROAR
Replied September 2019
Anonymous
51-200 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed July 2021
Customer Service?
Horrible and would not recommend them to anyone. I thought of switching but now I'm glad I did not. Not even a reminder email but I sure get a lot of messages saying I have a lead or something and nothing is there. Not even sure what's going on there.
PROSAffordability is about it. If you are brand new and need a CRM maybe consider this one.
CONSI never could get into it. Didn't seem to have the bells and whistles like the one I have now. Also, signing up for a year and then being charged another year when you didn't want it or ever use it in the past 9 months. I inquired when my membership was up and also canceled it but they are saying I never did. Unfortunately for me, I cannot find any confirmation and I cannot even get them to downgrade it to a monthly and let me cancel it. Why BECAUSE NO ONE WILL RESPOND TO MY EMAIL! I am thinking they use overseas people and it doesn't fit in their guidebooks so they just don't answer.
Matt
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2020
Lion is way better than Smart Alto!
we enjoy the larger text capacity to respond to clients as well as the ease of adding new contacts.
PROSI enjoy all the options but the desktop version has a lot of lag and doesn't update as quickly as we would like.
CONSThe desktop version and the timing feature of campaigns, they should be able to be canceled and changed prior to going out.
Reasons for switching to LionDesk
More text characters allowed and better phone app and alerts.
Vendor Response
Thanks so much for the review, Matt! We hope we can help you achieve your 2020 goals and stay top of mind of your clients
Replied August 2020
Ruben
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2019
LionDesk for Realtor
It is been very positive, This definitely helps my business to be larger and more efficient
PROSI like the integration and automatization capabilities, Follow up campaigns
CONSThe lack of a system for sending automatic CMA's or current Market statistics, customer service needs to be a bit faster as well
Reasons for switching to LionDesk
Price
Vendor Response
Welcome, Ruben to the Lion Community! We are glad LionDesk helps your business be more efficient #ROAR
Replied September 2019
Rémy
Verified reviewer
Real Estate, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2021
I wish I could give it 0 stars
Overall, I have zero trust. And why would I keep using a software with zero trust? They hurt my livelihood, and that's unacceptable.
PROSChat is available, although not much help
CONSFrom the beginning, there were issues. The how-to articles and videos don't match what's online so the learning curve is huge. There was no glossary to figure out what the different terms mean, and the terms were very confusing. Technical glitches were highly disruptive, and most often a tekkie would get back to me and ask, "What's the problem?" (I think they'd go in and fix it, and then pretend it didn't exist.) All gaslighting, trying to make me feel like I was losing my mind, and it happened quite a few times. The deal breaker? They had "system wide issues" and a broadcast that I sent out to my list texted my leads 12 times an hour! Some of my leads were texting me back saying, "Make it stop!" Whether they fixed their system issues or not, I just can't risk burning out my client base and breaking the trust I'd built up. Plus, I had to stop my Facebook ads because I couldn't risk any more glitches. I had to move to a different CRM.
Jamie
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed August 2019
Too much double work
Poor. Customer service was also almost non existent.
PROSEase of use in regard to video & photo additions to emails
CONSDoes not efficiently integrate with RealGeeks to track user website activities, making it useless for maintaining sufficient notes on leads.
Vendor Response
Hi Jamie, sorry to hear about your experience. We'd love the opportunity to earn your 5 star rating. How can we help?
Replied September 2019
Manuel
Real Estate, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed September 2021
Liondesk is one of the best CRM systems in the business
So far I love using Liondesk and how great quality emails I am able to create. I can also create campaigns with emails for 5 years
PROSI know most CRM sites track opens/clicks/etc... but what I love about Liondesk is that it is easy to see my daily opens on one screen. So easy to use and the price is lower than most CRM companies!
CONSI wish Liondesk would be able to play videos on the emails instead of clients needing to click on the video and a new screen opens up.
Enid
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Love LionDesk
I like how if one of your employees do not work for you anymore you can change the information in the system without having to lose your database.
PROSI love how you can keep up with your database by adding comments and tasks with their information. It is easy to keep up with each individual contact with setting reminders. I also love how you call can and text as well. Great features that I use everyday.
CONSI don't believe I have anything negative to say about LionDesk. It is pretty spot on with my needs.
Vendor Response
and we love you Enid!! Thank you for being a valued LionDesk user, and sharing this great review! #roar
Replied September 2019
Quan
Real Estate, 1 employee
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2021
Syncing with Google Contacts Sucks
- Notes field in Google Contacts won's sync over. So I lose all my Notes - LionDesk kept changing the Sync capabilities. Used to be able to choose 1 or 2 ways, but that disappeared overnight without event telling users. That choice is no long there so I don't even know if it is 2 ways or 1-way syncing - To sync, you have to manually sync each time ... then wait for 1/2 hour ... sometime it would sync over sometime it would not. When "not", I had to call in to Support to help resolve... Not a very stable syncing capability. - yes, I am aware that I had to wait after 24 hours for the initial sync to happen. All the problems happened after the first sync and beyond 24 hours.
PROSnone
CONSSync not working well. Notes don't sync. See below
Zach
Real Estate, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2018
LionDesk
Integrates directly with Facebook Ad Manager. Several drip campaigns and is easy to use
CONSThe only thing I don't like is the email and texting limit. Yes it is high but I wish they would make it unlimited and give more video emails/texts.
Vendor Response
Thanks for the great review, Zach! Great to hear you're enjoying the FB Ad sync and Drip Campaign templates. To increase your email and text limits simply add on based on how many you need. We prefer to keep things easy and simple.
Replied December 2018
Anonymous
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Most Affordable All-in-one CRM for Real Estate Pros
LionDesk is a powerful all in one CRM that offers power dialer features, video email and texting, task management and broker functionalities. It is by far the best CRM for real estate agents at the price point.
CONSWhile we love the CRM for Real Estate pros, we wish they offered a solution for other professionals. With that said, they are serving their market appropriately!
Vendor Response
Thanks for the great review! We are glad that you have found the benefits of some of our great tools within our CRM! Thank you for choosing LionDesk!
Replied May 2018
Linda
Real Estate, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2019
My first CRM
I can't imagine trying to manage my customers without it anymore.
PROSAffordable. Easily expandable. Ease of use.
CONSI am on the east coast and they are on the west coast, sometimes it runs slow in the afternoons.
Reason for choosing LionDesk
Integration with Ylopo and cost.
Vendor Response
Welcome to the community & Thank you for using LionDesk Linda! #ROAR
Replied September 2019
Rojanna
Real Estate, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
A Big CRM for a great price
Lion Desk provides an excellent CRM that keeps all of clients info right at your fingertips. It is easy to enroll someone. Easy to add information later about clients.
PROSEase of use, great on the budget and does for a little bit of money what more expensive CRMs boast about.
CONSI liked it so much that I really can’t find anything bad to say about it.
Vendor Response
Thank you for the awesome review Rojanna and thank you for using LionDesk!
Replied June 2019
Anonymous
501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed July 2022
Customer Service is a joke
I would not recommend this product to anybody. Garbage.
PROSNothing good about this tracking. Way better products
CONSCustomer service is a complete joke. Whenever you need something, the person who signs you up gives you a different phone number to call because they are no longer your account person. Then when you have issues between billing, and communicating, you wind up getting the runaround and nobody ever answers emails or gets your questions answered. They need much better customer service otherwise they are not going to make it in this market. I would not recommend this product to anybody.
Reason for choosing LionDesk
I canceled within 30 days due to lack of support and rude customer service.
Arron
Real Estate, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2019
Everything that you need to automate your business
I love the fact that I can automate everything
CONSNot a fan of the new release which is in beta. But it has all of the same features
Reasons for switching to LionDesk
They were aquired by Compass
Vendor Response
Glad you love the automation! Welcome to the community #ROAR
Replied September 2019
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Must Have for Real Estate!!
Overall 10/10 rating and worth the money. My company will be a long term LionDesk User.
PROSLionDesk is the best CRM my team has used thus far! We absolutely love the lead follow up tools. LionDesk has a feature to send mass texts to leads that we use daily! It is so easy to communicate with leads and clients.
CONSIt is a bit tricky to get the hang of at first but there are so many great customer service reps that are always available to help and answer questions it is no problem at all.
Vendor Response
Thank you for your great review and for being the best part of LionDesk!
Replied March 2021
Gabrielle
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed August 2020
Not compatible
Not satisfied
PROSApp accessible The ease of having the app was easy while out and meeting clients are on the road and meeting clients versus being on a computer all the time
CONSI had multiple appointments with tech services to try and get the system up to par with my needs for my business and unfortunately even with the new rollout of lion desk it’s still did not work I basically wasted my money for 3 to 6 months.
Vendor Response
Ouch Gabrielle! We'd love the opportunity to earn your 5 star rating. How can we help?
Replied August 2020