--- title: "LionDesk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of LionDesk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if LionDesk is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/liondesk-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Real Estate CRM Software](https://www.softwareadvice.com/crm/real-estate-crm-comparison/) / [LionDesk](https://www.softwareadvice.com/crm/liondesk-profile/) / LionDesk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/liondesk-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/liondesk-profile/alternatives/) # LionDesk User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 95 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 3.6/5 - Value for money: 4.1/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 48 reviews (51%) - 4 stars: 23 reviews (24%) - 3 stars: 13 reviews (14%) - 2 stars: 4 reviews (4%) - 1 star: 7 reviews (7%) ### Most mentioned pros - It helps me to respond back to potential leads quickly. - Integrating with my business was easy and the different features as well - LionDesk has a feature to send mass texts to leads that we use daily! ### Most mentioned cons - buggy, doesn't work well, confusing, ugly looking and messy feel - Some of my leads were texting me back saying, "Make it stop!" Whether they fixed their system issues or not, I just can't risk burning out my client base and breaking the trust I'd built up. Plus, I had to stop my Facebook ads because I couldn't risk any more glitches. - They had "system wide issues" and a broadcast that I sent out to my list texted my leads 12 times an hour! ## LionDesk customer reviews Showing reviews 1-25 of 95 (page 1). ### lion desk and mortgage compabnies - Overall rating: 5/5 - Reviewer: Jeremy M. L. - Verified reviewer: Yes - Industry: Financial Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I absolutely loved how there is a section for sharing your marketing sequences with other realtors and loan officers. Being able to see what works and what doesn't work is a crucial part in growing your own business. This also gives you new ideas to implement within your own organization. Liondesk is also a very easy platform to navigate when you know how to properly make use of it's features. #### Cons Sometimes there were too many options to choose from. They also didn't have any advanced features lie other CRMs do, such as analytics and landing pages, websites, etc. --- ### Liondesk: Almost a one stop Sales/Real Estate CRM Solution - Overall rating: 5/5 - Reviewer: Jordan M. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I track all of my client interactions, current projects, to do's, information, and business projections through the software currently. I use the program every day multiple times a day. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Liondesk is a robustly featured CRM used for Real Estate but could probably be used for other forms of sales as well. The features that drew me to Liondesk are as follows: 1. Data Analytics: Robust data capturing and visualization 2. Features for the money: Contacts, emails, custom phone lines, text messaging, drips, deal plans and pipeline revenue projection, and soon a new AI. It is a fully featured system. 3. The price: It is very affordable when comparing the CRM to other software web apps in its class. #### Cons Liondesk is missing a robust "value add" form of drip. Like newsletters, informational articles on the real estate industry. The provided and shared drips come off as salesy without much value add for the consumer. Other CRM's in its class such as ixact and contactually provide this. This however, is understandable because both of those CRM'S are generally more expensive. #### Vendor response Hi Jordan, thrilled you're having success with LionDesk. Especially taking advantage of all the features the system offers. Thanks for being part of the community and sharing this helpful review. Replied April 2019 --- ### If I could make it do what it supposed to do... - Overall rating: 3/5 - Reviewer: KEN C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think the program is good but not sure at what level we are operating. I will continue to use liondesk and hope we can get to some accommodation for setup and customer service. I don't know what it's going to take to get professional assistance with this program. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I like the idea that it will send video text messages in campaigns. I like the integration with y lopo. Pretty straightforward to use. I like but they promised it would do. #### Cons Customer service. Chat Windows take you 4 hours to respond makes it impossible for me to get assistance. I've never sat in one place waiting for somebody for 4 hours except for the birth of my two children. Answers, when given or short, Kurt, and rarely solve the problem. The inability to interact to actually identify the problem makes it impossible to solve it. I'm operating now I do not know level functionality with this program because I can get literally no assistance in a meaningful way to get it set up. I've had this program for nearly six months now and no one at liondesk can tell me if I'm operating it correctly, what should be done to optimize it, and how this could function best for my business. This requires interaction, human-to-human, but somebody who is knowledgeable about the actual implementation and use of the program towards the consumers business goals. #### Reasons for choosing LionDesk Recommended from a trusted individual. They are currently not happy with liondesk either. This person is highly Technical and understanding of how these things work. #### Reasons for switching to LionDesk Recommended integration with Y Lopo. Prior program had similarly poor customer service I never really got properly optimized to realize the benefit of the program. #### Vendor response Hi Ken, Thanks for the great feedback. Love that you're taking advantage of the Video texting! For support questions, feel free to schedule a 1:1 call with our support team through the below link. 1:1 Support Appointment: https://calendly.com/Liondesk_support Also, if you're not already a member, join the LionDesk private Facebook group which is full of best practices and knowledge sharing with over 10k agents. Facebook Group: https://www.facebook.com/groups/liondesk/ Replied September 2019 --- ### Finally a CRM I can PROMOTE wholeheartedly! - Overall rating: 5/5 - Reviewer: Jennifer P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Amazing! No more contacts in a dozen places. Leads from sites like Zillow, Realtor.com, others drop right into LionDesk; even free leads! Sync with Google puts ALL emails in LionDesk. Contacts engage via email or text in response to auto-drip campaigns. LD will call me and ring through to contacts when I tell it to. LionDesk helps you run your business like the real estate pro you are. It's the missing link in your marketing toolkit; what an impact it makes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It really works to convert leads, nurture past clients, and stay on top of your real estate business. I set LionDesk up for REALTORS® so it offers max performance from day one. So many features for a great price. The interface is easy to learn, and come back to after a few days on non-use. Nice mobile app. Marketing section with emails/texts/tasks has quality content, easy to set-up. Owner and support staff really care and do a great job. Online help is thorough. I am super picky and vet CRMs completely. First CRM I've given two thumbs up, EVER! #### Cons Would love to see mobile app features expanded. LionDesk welcomes input from users and makes improvements based on them. #### Vendor response Thank you for the awesome review Jennifer! We are so glad to hear you had a wonderful experience using LionDesk! David Says Hi! #ROAR Replied September 2019 --- ### CRM Simplified and Empowered - Overall rating: 5/5 - Reviewer: Daniel D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This is a great software for non-techie individuals who want powerful, robust and easy to use CRM. With the tool, it's easy to set up campaigns - which include text, email and activities and I like the ability to text through the app. #### Cons Not much I don't like, but wish they did have a few additional features: 1. Ability to make outbound calls from phone app and use the CRM phone number, not my cell phone. 2. Ability to send direct mail and/or voicemail campaigns as part of an outreach campaign. 3. They can improve on the integrations. Having some issues getting leads to insert properly. #### Vendor response Daniel, Thank you so much for your feedback. I am glad to hear you are loving LionDesk and are loving the drip campaign feature as well! As far as your concerns, thank you for letting us know! We need feedback like this to provide the best sales platform possible for our users! I am forwarding your feedback to our development team and I appreciate you taking the time to leave this review. Please do not hesitate to reach out with you need assistance with anything LionDesk! Replied September 2018 --- ### by far the most advanced CRM I've found amongst dozens of programs i've tried - Overall rating: 5/5 - Reviewer: J. Alexander C. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. When used properly, you can build your LionDesk account to be an absolute MACHINE to communicate with your clients. After you create automatic campaigns, you can essentially communicate with thousands of people without ever needing to get out of bed !!!! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Maximum options to communicate with clients . you can text 1000 people as fast as you could send a text from your phone, send mass emails, and even send VIDEO emails! the 'text to sell' application is very cool. create a short code, and when someone sends that code to your marketing phone number (that you create inside of lions desk) you can set up to have whatever you program to be instantly texted to that person. And when that person texts you, liondesk has the remarkable ability to capture a large amount of info from that person simply from receiving their phone number #### Cons It takes some time to become familiar with this program, so you'll need to spend some time playing with the system. However, I have to attribute this to the fact that the system is quite elaborate (in a good way). just dont expect to jump in and master the program the first time you use it...but its well worth the time you'll spend working with it. #### Vendor response Thank you for the review! We are so pleased you like LionDesk. Also, we really appreciate your feedback on LionDesk's "Ease of Use". We are actually overhauling our onboarding and help section to make this easier for new and existing clients for this reason. :) Thanks again and happy closing! Replied May 2018 --- ### Excellent software for the price point - Overall rating: 5/5 - Reviewer: Kenneth J. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Once you get the hang of the software, it is very easy to get things done. The available automation streamlines my daily tasks to the point where I am not spending more time documenting what I did than actually DOING the thing I did! #### Cons Steep learning curve. Some of the automation bits (like drip campaigns) took a bit to master, but once you understand the logic behind the process, it makes a whole lot more sense. #### Vendor response Thank you for the awesome review, Kenneth & using LionDesk! #ROAR Replied September 2019 --- ### I tried several crms and was never really happy with the one provided by my broker. - Overall rating: 5/5 - Reviewer: David F. - Verified reviewer: Yes - Industry: Real Estate - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very robust and flexible that it can be scaled up or down . It has many tools that I was paying separately that I consolidated budget dollars. The support is very receptive to new ideas and service. #### Cons They have many news add-ons coming on and looking to use can seem like a long time but it's really not. The SMS bulk messager can be a little buggy sometimes but that is normal in any SMS service. #### Vendor response Thank you for a great review! We are so glad that you have chosen LionDesk as your integrated CRM platform! And to address any of your concerns, we will pass them along to our development team. Thanks again David! Replied May 2018 --- ### They need to work out bugs - Overall rating: 2/5 - Reviewer: Chad P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Graphs and charts were great cues for tracking goals. #### Cons The beta model took away some of the visual cues that I enjoyed. Several times during the 2 year period I was with them the gmail sync feature caused a duplication of my contacts in Liondesk. I had 2900 in Gmail and Lion desk would mix and match info and creat 5000 (no exaggeration). #### Vendor response Ouch! We'd love the opportunity to earn your 5 star rating. How can we help? Replied September 2019 --- ### Liondesk Marketing Reivew - Overall rating: 5/5 - Reviewer: Jessica A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros great customer service, easy to use and lots of features #### Cons features can be hard to find, but customer service is always great #### Vendor response Hi Jessica, great to hear you're liking the platform and taking advantage of our responsive customer service team! Everyone at LionDesk is here to help you find success in your business. Replied February 2019 --- ### Horrible Customer Service - Overall rating: 2/5 - Reviewer: Nancy N. - Verified reviewer: Yes - Industry: Real Estate - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered The system is not bad but with no Customer Service, it can’t be maintained. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The biggest problem with this company is customer service. If you have a problem, you have to call 10x because they continually drop the ball. Some customer service people give you wrong information and none of them follow through. This past week, I was threatened by a client who was receiving messages from one of my campaigns yet, he didn’t show up on my contact list. So, I couldn’t shut down the messages. I had to cancel the account before I got reported to the realtor board. How disgusting is this!! I called repeatedly for 3 days but, the 3rd day, when it was apparent that nobody was looking into my issue, I canceled them. Don’t waste your money!! #### Cons Customer Service is the worst ever. Their inability to follow through almost got me in trouble with my realtor board. There system was sending messages with my name attached to a client that wasn’t in my contact list. After 6 phone calls and 3 days of reaching out, I canceled my account. #### Vendor response Hi Nancy, apologies for any inconvenience. Sounds like a very unique situation. Even though you've chosen to cancel your account, if you decide to come back we'd love the opportunity to support you and your business. Please email hello@liondesk.com for a welcome back discount. Replied April 2021 --- ### Syncing with Google Contacts Sucks - Overall rating: 1/5 - Reviewer: Quan D. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered - Notes field in Google Contacts won's sync over. So I lose all my Notes - LionDesk kept changing the Sync capabilities. Used to be able to choose 1 or 2 ways, but that disappeared overnight without event telling users. That choice is no long there so I don't even know if it is 2 ways or 1-way syncing - To sync, you have to manually sync each time ... then wait for 1/2 hour ... sometime it would sync over sometime it would not. When "not", I had to call in to Support to help resolve... Not a very stable syncing capability. - yes, I am aware that I had to wait after 24 hours for the initial sync to happen. All the problems happened after the first sync and beyond 24 hours. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros none #### Cons Sync not working well. Notes don't sync. See below --- ### LionDesk for Realtor - Overall rating: 5/5 - Reviewer: Ruben G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is been very positive, This definitely helps my business to be larger and more efficient #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I like the integration and automatization capabilities, Follow up campaigns #### Cons The lack of a system for sending automatic CMA's or current Market statistics, customer service needs to be a bit faster as well #### Reasons for switching to LionDesk Price #### Vendor response Welcome, Ruben to the Lion Community! We are glad LionDesk helps your business be more efficient #ROAR Replied September 2019 --- ### Easy to use - Overall rating: 5/5 - Reviewer: Debi H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. overall its been an easy transition from Market leader to Lion Desk the difference in the functionality is like night and day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Organizes leads and daily activities with ease and simplicity. Short learning curve. Time saver. Great tools #### Cons support is not great, hard to reach, turn around time is long for questions. Thats all I have to say #### Reasons for choosing LionDesk its the only one I considered #### Reasons for switching to LionDesk ML is too limited #### Vendor response Thank you for the awesome review Debi & for choosing LionDesk as your integrated CRM. We love it when users give ys 5 stars!! Replied August 2020 --- ### Love LionDesk - Overall rating: 5/5 - Reviewer: Enid L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like how if one of your employees do not work for you anymore you can change the information in the system without having to lose your database. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how you can keep up with your database by adding comments and tasks with their information. It is easy to keep up with each individual contact with setting reminders. I also love how you call can and text as well. Great features that I use everyday. #### Cons I don't believe I have anything negative to say about LionDesk. It is pretty spot on with my needs. #### Vendor response and we love you Enid!! Thank you for being a valued LionDesk user, and sharing this great review! #roar Replied September 2019 --- ### We live on LionDesk! - Overall rating: 5/5 - Reviewer: Colleen R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Staying in touch with our clients and future clients is simple. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We use the software to plan our day, everyday. Scheduling and remembering what to do is a breeze and the automated tasks, texts, contacts, etc. saves us lots of time! #### Cons I wish we could assign a task 'plan' without assigning creating a new property (to maintain). #### Reasons for switching to LionDesk MoreSolds became unstable and was crashing. #### Vendor response Thank you for the awesome review Colleen & thank you for using LionDesk! #ROAR Replied September 2019 --- ### Lion is way better than Smart Alto! - Overall rating: 4/5 - Reviewer: Matt T. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. we enjoy the larger text capacity to respond to clients as well as the ease of adding new contacts. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I enjoy all the options but the desktop version has a lot of lag and doesn't update as quickly as we would like. #### Cons The desktop version and the timing feature of campaigns, they should be able to be canceled and changed prior to going out. #### Reasons for switching to LionDesk More text characters allowed and better phone app and alerts. #### Vendor response Thanks so much for the review, Matt! We hope we can help you achieve your 2020 goals and stay top of mind of your clients Replied August 2020 --- ### My first CRM - Overall rating: 5/5 - Reviewer: Linda L. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I can't imagine trying to manage my customers without it anymore. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Affordable. Easily expandable. Ease of use. #### Cons I am on the east coast and they are on the west coast, sometimes it runs slow in the afternoons. #### Reasons for choosing LionDesk Integration with Ylopo and cost. #### Vendor response Welcome to the community & Thank you for using LionDesk Linda! #ROAR Replied September 2019 --- ### LionDesk - Overall rating: 5/5 - Reviewer: Zach G. - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Integrates directly with Facebook Ad Manager. Several drip campaigns and is easy to use #### Cons The only thing I don't like is the email and texting limit. Yes it is high but I wish they would make it unlimited and give more video emails/texts. #### Vendor response Thanks for the great review, Zach! Great to hear you're enjoying the FB Ad sync and Drip Campaign templates. To increase your email and text limits simply add on based on how many you need. We prefer to keep things easy and simple. Replied December 2018 --- ### A Big CRM for a great price - Overall rating: 5/5 - Reviewer: Rojanna H. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Lion Desk provides an excellent CRM that keeps all of clients info right at your fingertips. It is easy to enroll someone. Easy to add information later about clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, great on the budget and does for a little bit of money what more expensive CRMs boast about. #### Cons I liked it so much that I really can’t find anything bad to say about it. #### Vendor response Thank you for the awesome review Rojanna and thank you for using LionDesk! Replied June 2019 --- ### Not easily navigable. Made for Americans, not Canadians. Has plenty of features and a great support team! - Overall rating: 3/5 - Reviewer: Eddie W. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This software didn't benefit my Real Estate Team. I'm sure it has helped others, but it's not what I was looking for. We signed up for a year contract and will be finishing the contract and moving onto another CRM! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Support team is always a call away. Very friendly and helpful. Feature rich, however, not very easily navigable. #### Cons This software is designed for Americans. As a Canadian, some of the auto drip campaigns and other features (like escrow) did not pertain to us and we did not use those. #### Vendor response We are sorry to hear about your experience and would like the opportunity to make it better. Thank you. Replied September 2019 --- ### This is the "Killer CRM" for prospects incubation - Overall rating: 4/5 - Reviewer: Jorge R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. LionDesk is an amazing CRM, easy to use and very feature rich for prospect/leads invubation and follow up. It has video messaging, email or video text, and you can call and text from within the CRM. It lacks in the area of Listing/Closing or transactions managment and the integration with google contacts, email and calendar. They are working on it. This CRM keeps you very aware of what is going on with your contacts with an impressive easy to deal dashboard and daily report via email. It worth the money because it is a bundle of many other products out there, in one product for a low monthly price. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Bundle of many other CRMs or services in on product and very easy to use. #### Cons very basic Google integration #### Vendor response Thank you, Jorge! Glad you're enjoying our service, and remember, we're always improving the system Replied November 2017 --- ### Great CRM! - Overall rating: 5/5 - Reviewer: Gavin C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This has been a great CRM for myself and my team. Great costumer service and abilities to set up precise drip campaigns, no complaints! #### Cons There is a bit of a learning curve, but support made it easy to have all questions answered. #### Vendor response Thank you for the awesome review Gavin & for choosing LionDesk as your integrated CRM. Replied September 2020 --- ### LIONSDESK - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The Automation Features. Allows Us to "Communicate" 24 hours with LEADS #### Cons nothing was really disliked. its a good software #### Vendor response Thank you for the great review! We are honored to provide you with a best-in-class product and service! Replied November 2018 --- ### Liondesk for real estate - Overall rating: 4/5 - Reviewer: Jessica H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall this software is a good option for realtors trying to stay organized. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This software is a good option for real estate professionals. It has a lot of features that help keep you organized and on task with your transactions. #### Cons This software is a great option but it is a little pricey. They do have tons of features that come with that price if you utilize them. #### Vendor response Thank you for choosing LionDesk as your integrated CRM Jessica. We hope we can help you achieve your 2020 goals and stay top of mind of your clients Replied January 2020 ## More reviews [Next reviews](https://www.softwareadvice.com/crm/liondesk-profile/reviews/?page=2) --- LionDesk Reviews, Pros and Cons - 2026 Software Advice