Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
4.0 / 5
Customer Support
4.0 / 5
Functionality
4.0 / 5
Pros
"I absolutely love that I can text from it using my laptop instead of my phone. It makes it so much faster. "
"I liked the ease of use. It has been easy to create email templates. It was easy to upload contacts and add additional contacts. It's easy to track activities and tasks. "
"It makes keeping organized very easy. Customer service has always been quick to help as well."
Cons
"The only thing I don't like is the email and texting limit. Yes it is high but I wish they would make it unlimited and give more video emails/texts."
"features can be hard to find, but customer service is always great"
"Not a fan of the new release which is in beta. But it has all of the same features"
LionDesk Reviews
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March 2019

Jordan from New Millennium Realty with John L Scott
Company Size: 1 employee
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
March 2019
Liondesk: Almost a one stop Sales/Real Estate CRM Solution
I track all of my client interactions, current projects, to do's, information, and business projections through the software currently. I use the program every day multiple times a day.
Pros
Liondesk is a robustly featured CRM used for Real Estate but could probably be used for other forms of sales as well. The features that drew me to Liondesk are as follows: 1. Data Analytics: Robust data capturing and visualization 2. Features for the money: Contacts, emails, custom phone lines, text messaging, drips, deal plans and pipeline revenue projection, and soon a new AI. It is a fully featured system. 3. The price: It is very affordable when comparing the CRM to other software web apps in its class.
Cons
Liondesk is missing a robust "value add" form of drip. Like newsletters, informational articles on the real estate industry. The provided and shared drips come off as salesy without much value add for the consumer. Other CRM's in its class such as ixact and contactually provide this. This however, is understandable because both of those CRM'S are generally more expensive.

Response from LionDesk
Replied April 2019
Hi Jordan, thrilled you're having success with LionDesk. Especially taking advantage of all the features the system offers. Thanks for being part of the community and sharing this helpful review.
September 2020
Jason from Keller Williams Platinum
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2020
LionDesk Has Been A Great Buy For Me!
Better lead management with my database. When leads come in from FB they go straight into a custom text/email campaign and don't fall through the cracks. The platform is clean and easy to navigate and I like the format a lot. I highly recommend the product. It's clear this company is going to continue to roll out with innovative and good upgrades to the software. Looking forward to seeing them.
Pros
I love this platform so far. It has been very user friendly and has most of the features I want for a very reasonable price. Innovation of new features seems to be at the front of mind for the company, which I look forward to seeing and trying out.
Cons
I really would like the option to use a straight to voice mail call feature. This would be great. The inclusion of an auto-dial feature would also be incredible. I'd love to see the creation of a social media digital management add on so that we could hire a social media manager that already has access to our database. Another cool feature I've never seen a CRM tackle is helping agents complete missing information on their clients. Like a people finder service that assists in helping to update old contact info, etc. Last item I really want which should actually be my first item is a monthly automated home value email that goes out to my database and gives them a monthly market snapshot type thing.
Reasons for Choosing LionDesk
It was far too cost prohibitive. It did have the sly dial feature and it had rolled in an auto-dialer which I grew to appreciate a great deal, but it was very expensive.
Reasons for Switching to LionDesk
That product is not working at the level it should be working at and I find it burdensome and difficult to use. There are a lot of glitches.

Response from LionDesk
Replied October 2020
Thank you for the awesome review Jason & for choosing LionDesk as your integrated CRM. Regarding the auto dialer we have something in the works coming out this year :) Stay tuned for all the stuff we have coming!
August 2019
KEN from EXP Realty
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
1.0
Functionality
4.0
August 2019
If I could make it do what it supposed to do...
I think the program is good but not sure at what level we are operating. I will continue to use liondesk and hope we can get to some accommodation for setup and customer service. I don't know what it's going to take to get professional assistance with this program.
Pros
I like the idea that it will send video text messages in campaigns. I like the integration with y lopo. Pretty straightforward to use. I like but they promised it would do.
Cons
Customer service. Chat Windows take you 4 hours to respond makes it impossible for me to get assistance. I've never sat in one place waiting for somebody for 4 hours except for the birth of my two children. Answers, when given or short, Kurt, and rarely solve the problem. The inability to interact to actually identify the problem makes it impossible to solve it. I'm operating now I do not know level functionality with this program because I can get literally no assistance in a meaningful way to get it set up. I've had this program for nearly six months now and no one at liondesk can tell me if I'm operating it correctly, what should be done to optimize it, and how this could function best for my business. This requires interaction, human-to-human, but somebody who is knowledgeable about the actual implementation and use of the program towards the consumers business goals.
Reasons for Choosing LionDesk
Recommended from a trusted individual. They are currently not happy with liondesk either. This person is highly Technical and understanding of how these things work.
Reasons for Switching to LionDesk
Recommended integration with Y Lopo. Prior program had similarly poor customer service I never really got properly optimized to realize the benefit of the program.

Response from LionDesk
Replied September 2019
Hi Ken, Thanks for the great feedback. Love that you're taking advantage of the Video texting! For support questions, feel free to schedule a 1:1 call with our support team through the below link. 1:1 Support Appointment: https://calendly.com/Liondesk_support Also, if you're not already a member, join the LionDesk private Facebook group which is full of best practices and knowledge sharing with over 10k agents. Facebook Group: https://www.facebook.com/groups/liondesk/
February 2021
Manuel from West USA Realty
Company Size: 501-1,000 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2021
Liondesk is the best CRM in the business
Everything from the customer support to the feasibility of use has been A+
Pros
How easy it is to use and of course the price compared to other CRM's. Also, being able to have numerous contacts in my database without getting charge for them is awesome
Cons
The emails being sent out can sometimes be a bit generic, maybe updating the quality of emails we can send out.

Response from LionDesk
Replied February 2021
Thank you for your great review and for being the best part of LionDesk, Manuel!
December 2019
Brian from The Mayer Group of eXp Realty
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
1.0
Functionality
2.0
December 2019
Beware of overzealous sales trickery
Totally tricked into a "FREE Trial" on the phone and told that they have the ability to set up custom data fields. After I gave them my credit card assuming it was to hold my "free trial" I was charged $39 and promptly told on the next line where I was setting up the solution that actually they cant do what the sales guy said and guess what??? No refunds! Had the solution less than 5 minutes and was tricked into signing up, customer service is the worst and their policies are terrible. Left a bad taste in my mouth enough to take the time to tell others to BEWARE...
Pros
It is an out of the box solution that most Realtors would get a benefit from using assuming they do not need a custom solution.
Cons
It does not allow custom data fields i.e. timeline, areas of interest, loan program etc. Also I wanted to use my own number which you have to either purchase from them or use your own (I had a Twilio number) and even with my number once I selected to use it with Liondesk they charge you to take it back even though I own the number. Using your own number is important when using SMS with leads.
Reasons for Choosing LionDesk
I thought it had more functionality but I was lied to by the sales rep.

Response from LionDesk
Replied January 2020
Ouch Brian! We'd love the opportunity to earn your 5 star rating. How can we help?
March 2021
Marshall from More Realty
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 6 months
Review Source
Ease-of-use
2.0
Value for money
2.0
Customer support
2.0
Functionality
2.0
March 2021
Overpromise -Underdeliver
Pros
Liondesks features sound like great user friendly features, in theory. The thought of using them is great... Then you get into the system and they dont work or they dont communicate seamlessly.
Cons
Features often didn't work, accounts dont connect, there's a cap on how many emails and texts you can send, you end up double tracking more than actually accomplishing what you want to do. I HATE the no cancellation clause. I pre-paid a year after a sales pitch and regretted it instantly. I tried to cancel within two weeks. They would not refund any of the over $700 I paid. If you're going to try LionDesk DO YOURSELF A FAVOR AND ONLY GO MONTH TO MONTH! See if it works for your needs. Our RealGeeks site ended updoing 95% of what I needed LionDesk to do and for what I needed LionDesk to do, it was bad at it.
Reasons for Switching to LionDesk
I wanted a seamless transaction tracking software for a TC, ISA, and Brokers to be able to communicate and issue/complete tasks on specific timelines. While LionDesks features should make that easy, the actual functionality of them on the backend made it a nightmare. We switched to a free Trello account which actually works better.
November 2019
Vanessa from Berkshire Hathaway HomeServices Ambassador Real Estate
Company Size: 501-1,000 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
November 2019
The CRM Your Real Estate Business Needs
I prefer the existing version of Liondesk and am dreadfully anxious it goes away and the new beta version will fully be running. Right now we have the option to run either version. They say the best CRM in real estate is the one you use.
Pros
The feature that I like best so far is the ability to customize a few fields. I also like the ability to edit and modify existing standard fields.
Cons
The new beta version has a 180° different interface and has changed the usability of the site which is the reason why I selected Liondesk.
Reasons for Choosing LionDesk
Customizable features. The usability. Its interface is current and fresh.
Reasons for Switching to LionDesk
Referral Maker wasn't customizable. It was too busy and didn't allow me to customize and track commission accurately.

Response from LionDesk
Replied November 2019
Thank you for the awesome review Vanessa & for choosing LionDesk as your integrated CRM. We would love to jump on a call with you if you are sometime next week to get more insight on V2
September 2019
Dave from Team Forehand Realty
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
September 2019
Review
Overall good experiences! I have a few things that I would like to have changed, but for the price very good.
Pros
Has the most bang for the buck that I have seen
Cons
Little clunky, and not the most seem less that I have used. Not a big fan of the look of the beta version.
Reasons for Choosing LionDesk
Features and Price
Reasons for Switching to LionDesk
Team had not grown at that time and I was not actively looking to grow it. So for the money it was not worth it.

Response from LionDesk
Replied September 2019
Thank you for the review Dave & for using LionDesk!
August 2019
Jay from Realty ONE Group Diamond
Company Size: 1 employee
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
One of the Best CRM's that I'ved used
I'm staying on track with following up with clients is the best thing. I like how it is connected with products like ShowcaseIDX.
Pros
The simple prewritten emails and text messages that I can send individually or to the entire account.
Cons
The new version of the product is difficult to use. Video email does not get viewed.
Reasons for Switching to LionDesk
My real estate MLS offered LionDesk as a member benefit. Ixact is great at sending out a monthly newsletter but I get a low reader rate....I find it to be a waste.

Response from LionDesk
Replied September 2019
Thanks for the review Jay! And thanks for choosing LionDesk as your integrated CRM. #ROAR
August 2019
Mike from United Real Estate Louisville
Company Size: 1 employee
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
August 2019
Good funtionality for the price!
Excellent for the price. Am able to use and customize email drip campaigns. Able to track all info related to last communication and set future task or todos.
Pros
All the functionality needed to communicate and track leads and clients.
Cons
Doesn't allow for you to choose using same email for 2 separate clients, such as when a client is also acting as a PR or Executor to another client (hence the contact info is the same, but want to keep track of separate names and addresses).
Reasons for Choosing LionDesk
Price compared to bigger lead marketing companies and it is geared specifically for the Real Estate industry.

Response from LionDesk
Replied September 2019
Thanks Mike! We're lucky to have you in the Lion community!
August 2019

Jennifer from MarketingAdmins.com
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Finally a CRM I can PROMOTE wholeheartedly!
Amazing! No more contacts in a dozen places. Leads from sites like Zillow, Realtor.com, others drop right into LionDesk; even free leads! Sync with Google puts ALL emails in LionDesk. Contacts engage via email or text in response to auto-drip campaigns. LD will call me and ring through to contacts when I tell it to. LionDesk helps you run your business like the real estate pro you are. It's the missing link in your marketing toolkit; what an impact it makes.
Pros
It really works to convert leads, nurture past clients, and stay on top of your real estate business. I set LionDesk up for REALTORS® so it offers max performance from day one. So many features for a great price. The interface is easy to learn, and come back to after a few days on non-use. Nice mobile app. Marketing section with emails/texts/tasks has quality content, easy to set-up. Owner and support staff really care and do a great job. Online help is thorough. I am super picky and vet CRMs completely. First CRM I've given two thumbs up, EVER!
Cons
Would love to see mobile app features expanded. LionDesk welcomes input from users and makes improvements based on them.

Response from LionDesk
Replied September 2019
Thank you for the awesome review Jennifer! We are so glad to hear you had a wonderful experience using LionDesk! David Says Hi! #ROAR
November 2018
Cyndi from First Team Real Estate
Company Size: 1,001-5,000 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
November 2018
This is the very best CRM for the money!
My overall experience is like I described above. I feel the drip campaigns prewritten on this program are more intuitive then others programs I’ve tried. This is the best CRM for the money, you definitely can’t go wrong and when I see that others I’ve referred to this program now also refer it, I know it’s great!!
Pros
You can’t get a full CRM - database, text, and full drip Campaign - for this price!! There are even campaigns input by others if you can’t think of what to say! I love that I can have automatic feed of my new leads and get immediate contact with them from minute one! Customer service is great....either by Chat, email or phone calls. I have referred this program to others who also now refer it!
Cons
The one thing I liked the least was that they don’t offer enough free texts.

Response from LionDesk
Replied November 2018
Hi Cyndi, Thank you so much for the 5 Star review! We are honored to have you as a member and provide you the tools and service you need to find success in your business. Thanks!
August 2019
Ruben from Spring Hill Real Estate
Company Size: 11-50 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
5.0
August 2019
LionDesk for Realtor
It is been very positive, This definitely helps my business to be larger and more efficient
Pros
I like the integration and automatization capabilities, Follow up campaigns
Cons
The lack of a system for sending automatic CMA's or current Market statistics, customer service needs to be a bit faster as well
Reasons for Switching to LionDesk
Price

Response from LionDesk
Replied September 2019
Welcome, Ruben to the Lion Community! We are glad LionDesk helps your business be more efficient #ROAR
September 2018
Daniel from SC Home Offer, LLC
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
September 2018
CRM Simplified and Empowered
Pros
This is a great software for non-techie individuals who want powerful, robust and easy to use CRM. With the tool, it's easy to set up campaigns - which include text, email and activities and I like the ability to text through the app.
Cons
Not much I don't like, but wish they did have a few additional features: 1. Ability to make outbound calls from phone app and use the CRM phone number, not my cell phone. 2. Ability to send direct mail and/or voicemail campaigns as part of an outreach campaign. 3. They can improve on the integrations. Having some issues getting leads to insert properly.

Response from LionDesk
Replied September 2018
Daniel, Thank you so much for your feedback. I am glad to hear you are loving LionDesk and are loving the drip campaign feature as well! As far as your concerns, thank you for letting us know! We need feedback like this to provide the best sales platform possible for our users! I am forwarding your feedback to our development team and I appreciate you taking the time to leave this review. Please do not hesitate to reach out with you need assistance with anything LionDesk!
June 2020
Debi from debi luxury homes
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Easy to use
overall its been an easy transition from Market leader to Lion Desk the difference in the functionality is like night and day.
Pros
Organizes leads and daily activities with ease and simplicity. Short learning curve. Time saver. Great tools
Cons
support is not great, hard to reach, turn around time is long for questions. Thats all I have to say
Reasons for Choosing LionDesk
its the only one I considered
Reasons for Switching to LionDesk
ML is too limited

Response from LionDesk
Replied August 2020
Thank you for the awesome review Debi & for choosing LionDesk as your integrated CRM. We love it when users give ys 5 stars!!
December 2016
Kristyn from Findependence Realty, LLC.
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
December 2016
Lion Desk Review
I have been using Lion Desk as my CRM for the last year and I love it. Very easy to use and I love the text notifications that I set up every time I receive a new lead in the system. It is very efficient in helping me to follow up with my contacts. I also like the drip campaign feature.
Pros
I really like the round robin feature that they have for new leads coming into the system. My broker in charge has it set so that every new lead will rotate to each team member. Their customer support is also great! Coming from another CRM we had several questions about the functionality at first. All of our questions were answered in a timely manner and I even had a representative stay on the phone with me to walk me through some of the changes I was looking to make in the system.
Cons
So far so good!

Response from LionDesk
Replied November 2017
Happy you're enjoying our service, Kristyn!
April 2018
J. Alexander from Producers Team of Pineywoods Realty
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
by far the most advanced CRM I've found amongst dozens of programs i've tried
When used properly, you can build your LionDesk account to be an absolute MACHINE to communicate with your clients. After you create automatic campaigns, you can essentially communicate with thousands of people without ever needing to get out of bed !!!!
Pros
Maximum options to communicate with clients . you can text 1000 people as fast as you could send a text from your phone, send mass emails, and even send VIDEO emails! the 'text to sell' application is very cool. create a short code, and when someone sends that code to your marketing phone number (that you create inside of lions desk) you can set up to have whatever you program to be instantly texted to that person. And when that person texts you, liondesk has the remarkable ability to capture a large amount of info from that person simply from receiving their phone number
Cons
It takes some time to become familiar with this program, so you'll need to spend some time playing with the system. However, I have to attribute this to the fact that the system is quite elaborate (in a good way). just dont expect to jump in and master the program the first time you use it...but its well worth the time you'll spend working with it.

Response from LionDesk
Replied May 2018
Thank you for the review! We are so pleased you like LionDesk. Also, we really appreciate your feedback on LionDesk's "Ease of Use". We are actually overhauling our onboarding and help section to make this easier for new and existing clients for this reason. :) Thanks again and happy closing!
August 2019

Kenneth from Team Jamaca Real Estate | Simplistic Realty
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2019
Excellent software for the price point
Pros
Once you get the hang of the software, it is very easy to get things done. The available automation streamlines my daily tasks to the point where I am not spending more time documenting what I did than actually DOING the thing I did!
Cons
Steep learning curve. Some of the automation bits (like drip campaigns) took a bit to master, but once you understand the logic behind the process, it makes a whole lot more sense.

Response from LionDesk
Replied September 2019
Thank you for the awesome review, Kenneth & using LionDesk! #ROAR
October 2019
Kathy from Real Estate
Company Size: 1 employee
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
Great CRM!
This is a great CRM for new or seasoned agents! It is very easy to set up and use. It has all the bells and whistles that you look for in a CRM. The price is super reasonable as well.
Pros
Ease of Use - Low Cost - Pre-set Drip Campaign's
Cons
I don't like the fact I have to pay Zapier to link my email to Liondesk in order to store/record email responses.
Reasons for Choosing LionDesk
Liondesk is easy for me to use and is affordable. It offers way more than other products out there.
Reasons for Switching to LionDesk
Liondesk was more user friendly and had more to offer.

Response from LionDesk
Replied October 2019
Thank you for the awesome review Kathy & for choosing LionDesk as your integrated CRM. We would love to jump on a call with you if you are sometime next week.
September 2019
Brenda from Century21 Connect Realty
Company Size: 51-200 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
September 2019
Something to roar about
Overall, I have liked that I can put in place a system to keep me more consistent with my follow up for people in my CRM.
Pros
I liked the ease of use. It has been easy to create email templates. It was easy to upload contacts and add additional contacts. It's easy to track activities and tasks.
Cons
I haven't been thrilled with the the transition to version 2. I really enjoyed being able to record a video directly in LionDesk on my laptop and send it via email to contacts. Now it's more tedious; supposedly the feature is still available on the mobile app but I prefer using the laptop. It's also a bit difficult to upload video. It has to be converted to mp4 and then often times I have to make changes to the file which compromises the quality of the video.

Response from LionDesk
Replied September 2019
Thank you for the review Brenda & for using LionDesk! New features are being added weekly to V2. Here's the link to vote new features up or down idea page: https://ideas.liondesk.com/?_ga=2.72509715.1209337476.1568056318-1782393413.1558633672
May 2018
David from DeCaro Luxury Real Estate Auctions, Inc.
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
I tried several crms and was never really happy with the one provided by my broker.
Pros
Very robust and flexible that it can be scaled up or down . It has many tools that I was paying separately that I consolidated budget dollars. The support is very receptive to new ideas and service.
Cons
They have many news add-ons coming on and looking to use can seem like a long time but it's really not. The SMS bulk messager can be a little buggy sometimes but that is normal in any SMS service.

Response from LionDesk
Replied May 2018
Thank you for a great review! We are so glad that you have chosen LionDesk as your integrated CRM platform! And to address any of your concerns, we will pass them along to our development team. Thanks again David!
July 2018
Thaine from MyColoradoDream
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
2.0
Functionality
2.0
July 2018
eMail sent from LionDesk ends up in Client Junk Mail.
Client Database/Repository
Pros
User Interface and list of potential features (everything not included in base price) Lead Emails include a copy of the original email.
Cons
LionDesk uses a third party email vendor (SendGrid) who does not directly support clients of Liondesk and the complexity of email delivery these days is beyond the skillset of most people including the LionDesk support staff. I have multiple CRM and Real Estate applications that send emails to my clients/leads on my behalf without any issues such as; Top Producer, Follow-Up-Boss, Pro Agent Website, etc. and only my emails from LionDesk end up in the clients spam or juk email folders. I have spent many hours working with Microsoft, Godaddy and Liondesk support trying to get LionDesk to succesfully send emails and have done everything in my power to configure everything correctly from DKIM to SPF to DMARC. Below are a few things Liondesk can do to improve the likelyhood of email being received by recipients. - If LionDesk/Sendgrid would provide the list-unsubscribe it would help, - if LionDesk/Sendgrid would include a text copy with each email it would help. - Align email domaikns so that DMARC can be checked. - Provide sample DKIM, and SPF settings based off LionDesk settings instead of Sendgrid suppport links. Without functioning email LionDesk is a crippled product.

Response from LionDesk
Replied September 2018
Thaine, Thank you so much for your feedback. It is very appreciated. Feedback like this helps us develop LionDesk to be a better sales platform for our customers. Your concerns have been forwarded to the correct department. Thank you again, and please do not hesitate to reach out for any assistance with LionDesk.
October 2020
Anonymous
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Customer support
3.0
Functionality
4.0
October 2020
Just OK
It's tough to change CRM's so I'm still using the product. For now.
Pros
Been using this on and off for several years. It's mid level quality for a CRM. Shop around before choosing this one.
Cons
The website is not the easiest to use in my opinion. Could use more features for the money. Could be better.

Response from LionDesk
Replied October 2020
First, thank you for choosing LionDesk as your integrated CRM. We would love to be able to give you a better CRM user experience. Regarding the more feature request: What is it that you are looking for? What do you need your CRM to do?
August 2019
Debbie from Keller Williams
Company Size: 1 employee
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
August 2019
Great Product
great
Pros
User friendly, great functions works well.
Cons
should include texting with all packages
Reasons for Choosing LionDesk
Price

Response from LionDesk
Replied September 2019
Thank you for the great review Debbie and thank you for using LionDesk!
August 2019
Enid from Strativentures, Inc
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Love LionDesk
I like how if one of your employees do not work for you anymore you can change the information in the system without having to lose your database.
Pros
I love how you can keep up with your database by adding comments and tasks with their information. It is easy to keep up with each individual contact with setting reminders. I also love how you call can and text as well. Great features that I use everyday.
Cons
I don't believe I have anything negative to say about LionDesk. It is pretty spot on with my needs.

Response from LionDesk
Replied September 2019
and we love you Enid!! Thank you for being a valued LionDesk user, and sharing this great review! #roar
August 2019
Michael from Re/Max One Mike Sanders
Company Size: 1 employee
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
August 2019
LionDesk User
Online support is very responsive, I'd recommend the product for the value received.
Pros
For me, the best feature is the ability to text from a desktop/laptop. You can also set-up text and email templates that save you a ton of time. There is an app that needs work IMO; however, the overall software is a very good value for the money.
Cons
I-phone app. The app needs some work, not very intuitive.
Reasons for Choosing LionDesk
Price
Reasons for Switching to LionDesk
I changed my business strategy from cold calling to online leads

Response from LionDesk
Replied September 2019
Thank you for the review Michael! Thank you for using LionDesk! #ROAR
May 2019
Joan from Hague Partners
Company Size: 51-200 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Easy to use with great functionality
Because I like using it I sign in daily. I love that I can create my own tags and sources. It works great as a solo agent and now that I am on a team it still works great for me and our team.
Pros
I absolutely love that I can text from it using my laptop instead of my phone. It makes it so much faster.
Cons
Nothing yet. I have not come across any issues.

Response from LionDesk
Replied May 2019
Thank you for the great review! We appreciate your continued support!
September 2019
Colleen from Awesome Real Estate Inc.
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2019
We live on LionDesk!
Staying in touch with our clients and future clients is simple.
Pros
We use the software to plan our day, everyday. Scheduling and remembering what to do is a breeze and the automated tasks, texts, contacts, etc. saves us lots of time!
Cons
I wish we could assign a task 'plan' without assigning creating a new property (to maintain).
Reasons for Switching to LionDesk
MoreSolds became unstable and was crashing.

Response from LionDesk
Replied September 2019
Thank you for the awesome review Colleen & thank you for using LionDesk! #ROAR
July 2018
Anonymous
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2018
Gets the job done.
Pros
Works, Functional, Fast, Easy what else can I say I use it everyday to get my business done. Not to expensive either.
Cons
A few the price. Other than that its been great. Worth it in my opinion and will get me where I want to be successful.

Response from LionDesk
Replied September 2018
Hello, I am so glad to hear that LionDesk has been a great solution for your business! Feedback is always welcomed and thank you for reaching out to us! If you ever need assistance with anything LionDesk, please do not hesitate to contact us!
December 2018
Zach from dalton wade
Company Size: 1 employee
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
December 2018
LionDesk
Pros
Integrates directly with Facebook Ad Manager. Several drip campaigns and is easy to use
Cons
The only thing I don't like is the email and texting limit. Yes it is high but I wish they would make it unlimited and give more video emails/texts.

Response from LionDesk
Replied December 2018
Thanks for the great review, Zach! Great to hear you're enjoying the FB Ad sync and Drip Campaign templates. To increase your email and text limits simply add on based on how many you need. We prefer to keep things easy and simple.
March 2021
Nancy from EXP Realty
Company Size: 10,000+ employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
1.0
Functionality
3.0
March 2021
Horrible Customer Service
The system is not bad but with no Customer Service, it can’t be maintained.
Pros
The biggest problem with this company is customer service. If you have a problem, you have to call 10x because they continually drop the ball. Some customer service people give you wrong information and none of them follow through. This past week, I was threatened by a client who was receiving messages from one of my campaigns yet, he didn’t show up on my contact list. So, I couldn’t shut down the messages. I had to cancel the account before I got reported to the realtor board. How disgusting is this!! I called repeatedly for 3 days but, the 3rd day, when it was apparent that nobody was looking into my issue, I canceled them. Don’t waste your money!!
Cons
Customer Service is the worst ever. Their inability to follow through almost got me in trouble with my realtor board. There system was sending messages with my name attached to a client that wasn’t in my contact list. After 6 phone calls and 3 days of reaching out, I canceled my account.
August 2020
Matt from Metro Real Estate Group
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
August 2020
Lion is way better than Smart Alto!
we enjoy the larger text capacity to respond to clients as well as the ease of adding new contacts.
Pros
I enjoy all the options but the desktop version has a lot of lag and doesn't update as quickly as we would like.
Cons
The desktop version and the timing feature of campaigns, they should be able to be canceled and changed prior to going out.
Reasons for Switching to LionDesk
More text characters allowed and better phone app and alerts.

Response from LionDesk
Replied August 2020
Thanks so much for the review, Matt! We hope we can help you achieve your 2020 goals and stay top of mind of your clients
April 2018
Anonymous
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
Most Affordable All-in-one CRM for Real Estate Pros
Pros
LionDesk is a powerful all in one CRM that offers power dialer features, video email and texting, task management and broker functionalities. It is by far the best CRM for real estate agents at the price point.
Cons
While we love the CRM for Real Estate pros, we wish they offered a solution for other professionals. With that said, they are serving their market appropriately!

Response from LionDesk
Replied May 2018
Thanks for the great review! We are glad that you have found the benefits of some of our great tools within our CRM! Thank you for choosing LionDesk!
August 2020
Tanya from The Agency
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
2.0
Customer support
2.0
Functionality
2.0
August 2020
Too many issues
Not great. To sum it up we are leaving the platform. There are too many glitches across the board.
Pros
Auto-drip campaigns and the integration of leads from Zillow.
Cons
Everything else. It is so glitchy, takes so long to load each page and save any edits. Multiple issues with getting logged out and password not saving.
Reasons for Choosing LionDesk
We were excited about the use of teams and a few other features but the glitches were just too much
Reasons for Switching to LionDesk
Reasons above.

Response from LionDesk
Replied August 2020
Ouch Tanya! We'd love the opportunity to earn your 5 star rating. How can we help?
August 2019
Linda from REMAX
Company Size: 1 employee
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
August 2019
My first CRM
I can't imagine trying to manage my customers without it anymore.
Pros
Affordable. Easily expandable. Ease of use.
Cons
I am on the east coast and they are on the west coast, sometimes it runs slow in the afternoons.
Reasons for Choosing LionDesk
Integration with Ylopo and cost.

Response from LionDesk
Replied September 2019
Welcome to the community & Thank you for using LionDesk Linda! #ROAR
September 2019
Jeffrey from Wise Choice Real Estate
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
LionDesk
This is a great CRM!
Pros
It makes keeping organized very easy. Customer service has always been quick to help as well.
Cons
I wish it was a little easier to organize/edit my standard emails.
Reasons for Switching to LionDesk
LionDesk works better with the website provider.

Response from LionDesk
Replied September 2019
We're lucky to have you in our community! #ROAR
March 2020
Julio from Ripple Management
Company Size: 11-50 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
March 2020
Nice tool to Start a management files
Easy to use, easy access to the system, does not require much training time to use the app.
Pros
Initially we use it to share information among rental agents about potential new clients for home purchases. Being able to easily organize customer information was very useful
Cons
The app has some limitations in terms of sharing information and the cost is not the most competitive

Response from LionDesk
Replied March 2020
Thank you for the awesome review Julio & for choosing LionDesk as your integrated CRM.
June 2019
Rojanna from Rojanna Harvey, PLLC
Company Size: 1 employee
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2019
A Big CRM for a great price
Lion Desk provides an excellent CRM that keeps all of clients info right at your fingertips. It is easy to enroll someone. Easy to add information later about clients.
Pros
Ease of use, great on the budget and does for a little bit of money what more expensive CRMs boast about.
Cons
I liked it so much that I really can’t find anything bad to say about it.

Response from LionDesk
Replied June 2019
Thank you for the awesome review Rojanna and thank you for using LionDesk!
August 2019
Sylvia from Vidaurri Realty Group, Inc.
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
August 2019
Great Customer Support
Overall experience has been wonderful. I am able to send out information to my clients occasionally. I don't feel the need to bombard them weekly with mailers. This is one aspect of my marketing that I use.
Pros
Customer Support is TERRIFIC! Although, I have had the software for almost a year I don't use it that often so I forget some of the functionality of it, but the customer support people are great. They answer my questions quickly so I can get the job done.
Cons
What I like least about the software is that I don't understand how to use many of the functions, but that is probably my fault, since I don't use it enough. I am planning on using it more so I will know every aspect of the software.
Reasons for Choosing LionDesk
I chose LionDesk because they had many features that I like, plus the price was great. I also like the Logo.

Response from LionDesk
Replied September 2019
awww.... thanks we are blush!!! Glad you had a TERRIFIC experience with our customer support! Thank you for using LionDesk Sylvia! #ROAR
September 2019
Patrick from Southwest Funding
Company Size: 2-10 employees
Industry: Financial Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Great Software
Great Experiance lots of videos that can help you get up and running.
Pros
Great software to follow up on leads.
Cons
A little complicated to set up follow up campaigns
Reasons for Switching to LionDesk
Cost

Response from LionDesk
Replied September 2019
Welcome, Patrick to the Lion Community! We are glad LionDesk helps your business follow up with leads better. Please reach out at any time we would love to hear more about your experience and any trick or tips you may have! #ROAR
August 2019
Arron from Citi Habitats
Company Size: 1 employee
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
August 2019
Everything that you need to automate your business
Pros
I love the fact that I can automate everything
Cons
Not a fan of the new release which is in beta. But it has all of the same features
Reasons for Switching to LionDesk
They were aquired by Compass

Response from LionDesk
Replied September 2019
Glad you love the automation! Welcome to the community #ROAR
November 2020
Albert from Landstar Florida Inc
Company Size: 1 employee
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
1.0
Functionality
1.0
November 2020
Problem after Problem
Liondesk support is the worst. All they want to do is clear tickets and do not truly address problems that this client is satisfied. First problem was the drip program. I set 50 prospects on drip then let it be. 2 weeks later I checked on the progress and not one email had gone out. They fixed it and said sorry. Then I asked that they restart the drips, It was not easy to get them to assist. Next My FIRST MMS a hello to my contact list. I made a mistake as I was under the impression that I had 1000 it was only 100 mms. I went into overage and ignored the warning as I thought I had 1000. They bulled my CC $5 31 times, I did not even have that many contacts only 800 and many of them did not have phone numbers. Some of my people told me they had relieved the messages but many had not. I asked Liondesk and they said they did not have reporting on what was sent only the last 50. Again I looked to who actually got the messages with no luck. Now 4 weeks later I canceled the account. That is when [SENSITIVE CONTENT HIDDEN] contacted me by phone not in writing, He finally confirmed that many of messages were not sent I was offered credit... where is it? Ill stop here!
Pros
what they say you can do The perceived value!
Cons
faulty software charged me overage for MMS 31 tomes $5 for messages that were never sent.
Reasons for Choosing LionDesk
they were connected to Showcase IDX... my provider for IDX on my website.

Response from LionDesk
Replied November 2020
Ouch Albert! After reviewing our internal records it does show that our team went above and beyond to support you, In the end it wasn't a good match and we wish you success.
January 2020
Jessica from Dawson Grey Real Estate
Company Size: 11-50 employees
Industry: Real Estate
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
5.0
January 2020
Liondesk for real estate
Overall this software is a good option for realtors trying to stay organized.
Pros
This software is a good option for real estate professionals. It has a lot of features that help keep you organized and on task with your transactions.
Cons
This software is a great option but it is a little pricey. They do have tons of features that come with that price if you utilize them.

Response from LionDesk
Replied January 2020
Thank you for choosing LionDesk as your integrated CRM Jessica. We hope we can help you achieve your 2020 goals and stay top of mind of your clients
November 2017
Monique from Springer Realty Group
Company Size: 1 employee
Industry: Real Estate
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2017
Great CRM!
Great, easy CRM; it's one of the best deals around for anyone who needs to stay in touch with clients!
Pros
Automatic drip campaigns can be personalized. Capable of creating auto responses including text & video. Customer Service is very responsive. They have templates that you can customize so you're not starting from scratch.
Cons
It takes some time to personalize your campaigns but it's well worth it. Set it & forget it. Slight learning curve but not difficult to use.

Response from LionDesk
Replied November 2017
Thanks, Monique! We're glad you enjoy the product so much.
February 2019
David from Keller Williams
Company Size: 201-500 employees
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
3.0
Functionality
5.0
February 2019
Great Orgizatinal Tool
It has helped me greatly with staying on top for all my leads. I easily scroll through the names and write emails that can go to multiple leads at the same time.
Pros
I love the way Lionsdesk easily integrates swath our other software systems that we use. We used many other orbitational tools in the past. I feel that Lionsdesk has been the best so far. It allows me to call straight off the site and helps me keep to my call back dates and reminds me when I have not contacted one of my leads.
Cons
I have not had any major issues so far with the software.

Response from LionDesk
Replied February 2019
Hi David, thanks for the great review. Love that you're integrating the platform with your favorite tools. All the best for success in your business.
January 2019
Anonymous
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
January 2019
Great for managing database
Pros
I love that you can easily categorize your database and that it allows you to set reminders to follow up with people. I also love that you can enable a texting option which is great.
Cons
I think it could be a little more cohesive in the way that it's laid out. It could have a better aesthetic quality.

Response from LionDesk
Replied January 2019
We appreciate your great review and feedback. We agree that the reminder feature is very cool and texting has proven to get the highest response rate. Regarding the visual display you won't have to wait long. A new version is coming out in the next few months!
February 2019
Jessica from The Hammer Property Group, Engel & Völkers
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
Liondesk Marketing Reivew
Pros
great customer service, easy to use and lots of features
Cons
features can be hard to find, but customer service is always great

Response from LionDesk
Replied February 2019
Hi Jessica, great to hear you're liking the platform and taking advantage of our responsive customer service team! Everyone at LionDesk is here to help you find success in your business.
December 2016
Jorge from RE/MAX Gold
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
December 2016
This is the "Killer CRM" for prospects incubation
LionDesk is an amazing CRM, easy to use and very feature rich for prospect/leads invubation and follow up. It has video messaging, email or video text, and you can call and text from within the CRM. It lacks in the area of Listing/Closing or transactions managment and the integration with google contacts, email and calendar. They are working on it. This CRM keeps you very aware of what is going on with your contacts with an impressive easy to deal dashboard and daily report via email. It worth the money because it is a bundle of many other products out there, in one product for a low monthly price.
Pros
Bundle of many other CRMs or services in on product and very easy to use.
Cons
very basic Google integration

Response from LionDesk
Replied November 2017
Thank you, Jorge! Glad you're enjoying our service, and remember, we're always improving the system
October 2019
Maria from Real Estate
Company Size: 11-50 employees
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
October 2019
All in one CRM for Real Estate
LionDesk was helpful in managing my sphere and staying front and center with them with the drip campaigns.
Pros
I used LionDesk for a short time, until I moved to a company who had their own CRM management software that was superior. While I was using it, I found LionDesk very useful. It had a great database feature, the drip campaigns went out seamlessly, and it was very easy to keep up with all documents imported into system.
Cons
I really did not have any issues with this software. I just switched to the company provided CRM as it was superior to LionDesk.

Response from LionDesk
Replied October 2019
Thank you for the review, Maria. Would like to see how we can win you back.!
August 2020
Linda from Linda Giannosa Homes
Company Size: 1 employee
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
August 2020
Customer support outstanding
For me, the primary benefit is the support. LionDesk is as robust as I will ever need. The developers seem to want to tweak the software according to feedback. Customization available. I've tried many CRMs, have one free from my website developers, but it's too confusing.
Pros
I've paid the premium monthly fee for training and support. Worth every penny. Best live support on any software that I've ever experienced.
Cons
A few of the processes could be improved, extra steps between contract entry, for instance.

Response from LionDesk
Replied August 2020
Thanks so much for the review, Linda! Great to see you're taking advantage of the Elite plan with the premium customer support. It really does make a difference. Wishing you success!
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