Amazing! No more contacts in a dozen places. Leads from sites like Zillow, Realtor.com, others drop right into LionDesk; even free leads! Sync with Google puts ALL emails in LionDesk. Contacts engage via email or text in response to auto-drip campaigns. LD will call me and ring through to contacts when I tell it to. LionDesk helps you run your business like the real estate pro you are. It's the missing link in your marketing toolkit; what an impact it makes.

It really works to convert leads, nurture past clients, and stay on top of your real estate business. I set LionDesk up for REALTORS® so it offers max performance from day one. So many features for a great price. The interface is easy to learn, and come back to after a few days on non-use. Nice mobile app. Marketing section with emails/texts/tasks has quality content, easy to set-up. Owner and support staff really care and do a great job. Online help is thorough. I am super picky and vet CRMs completely. First CRM I've given two thumbs up, EVER!

Would love to see mobile app features expanded. LionDesk welcomes input from users and makes improvements based on them.

I'm staying on track with following up with clients is the best thing. I like how it is connected with products like ShowcaseIDX.

The simple prewritten emails and text messages that I can send individually or to the entire account.

The new version of the product is difficult to use. Video email does not get viewed.

Client Database/Repository

User Interface and list of potential features (everything not included in base price) Lead Emails include a copy of the original email.

LionDesk uses a third party email vendor (SendGrid) who does not directly support clients of Liondesk and the complexity of email delivery these days is beyond the skillset of most people including the LionDesk support staff. I have multiple CRM and Real Estate applications that send emails to my clients/leads on my behalf without any issues such as; Top Producer, Follow-Up-Boss, Pro Agent Website, etc. and only my emails from LionDesk end up in the clients spam or juk email folders. I have spent many hours working with Microsoft, Godaddy and Liondesk support trying to get LionDesk to succesfully send emails and have done everything in my power to configure everything correctly from DKIM to SPF to DMARC. Below are a few things Liondesk can do to improve the likelyhood of email being received by recipients. - If LionDesk/Sendgrid would provide the list-unsubscribe it would help, - if LionDesk/Sendgrid would include a text copy with each email it would help. - Align email domaikns so that DMARC can be checked. - Provide sample DKIM, and SPF settings based off LionDesk settings instead of Sendgrid suppport links. Without functioning email LionDesk is a crippled product.

great value, more features available than needed, but good to know its there

Included with realtor board membership, means lower overall cost

The learning curve was steep at first due to many features. But, once overcome, its great.

Overall, I have liked that I can put in place a system to keep me more consistent with my follow up for people in my CRM.

I liked the ease of use. It has been easy to create email templates. It was easy to upload contacts and add additional contacts. It's easy to track activities and tasks.

I haven't been thrilled with the the transition to version 2. I really enjoyed being able to record a video directly in LionDesk on my laptop and send it via email to contacts. Now it's more tedious; supposedly the feature is still available on the mobile app but I prefer using the laptop. It's also a bit difficult to upload video. It has to be converted to mp4 and then often times I have to make changes to the file which compromises the quality of the video.

I have been using Lion Desk as my CRM for the last year and I love it. Very easy to use and I love the text notifications that I set up every time I receive a new lead in the system. It is very efficient in helping me to follow up with my contacts. I also like the drip campaign feature.

I really like the round robin feature that they have for new leads coming into the system. My broker in charge has it set so that every new lead will rotate to each team member. Their customer support is also great! Coming from another CRM we had several questions about the functionality at first. All of our questions were answered in a timely manner and I even had a representative stay on the phone with me to walk me through some of the changes I was looking to make in the system.

So far so good!

It's tough to change CRM's so I'm still using the product. For now.

Been using this on and off for several years. It's mid level quality for a CRM. Shop around before choosing this one.

The website is not the easiest to use in my opinion. Could use more features for the money. Could be better.

Online support is very responsive, I'd recommend the product for the value received.

For me, the best feature is the ability to text from a desktop/laptop. You can also set-up text and email templates that save you a ton of time. There is an app that needs work IMO; however, the overall software is a very good value for the money.

I-phone app. The app needs some work, not very intuitive.

Horrible and would not recommend them to anyone. I thought of switching but now I'm glad I did not. Not even a reminder email but I sure get a lot of messages saying I have a lead or something and nothing is there. Not even sure what's going on there.

Affordability is about it. If you are brand new and need a CRM maybe consider this one.

I never could get into it. Didn't seem to have the bells and whistles like the one I have now. Also, signing up for a year and then being charged another year when you didn't want it or ever use it in the past 9 months. I inquired when my membership was up and also canceled it but they are saying I never did. Unfortunately for me, I cannot find any confirmation and I cannot even get them to downgrade it to a monthly and let me cancel it. Why BECAUSE NO ONE WILL RESPOND TO MY EMAIL! I am thinking they use overseas people and it doesn't fit in their guidebooks so they just don't answer.

we enjoy the larger text capacity to respond to clients as well as the ease of adding new contacts.

I enjoy all the options but the desktop version has a lot of lag and doesn't update as quickly as we would like.

The desktop version and the timing feature of campaigns, they should be able to be canceled and changed prior to going out.

It is been very positive, This definitely helps my business to be larger and more efficient

I like the integration and automatization capabilities, Follow up campaigns

The lack of a system for sending automatic CMA's or current Market statistics, customer service needs to be a bit faster as well

Overall, I have zero trust. And why would I keep using a software with zero trust? They hurt my livelihood, and that's unacceptable.

Chat is available, although not much help

From the beginning, there were issues. The how-to articles and videos don't match what's online so the learning curve is huge. There was no glossary to figure out what the different terms mean, and the terms were very confusing. Technical glitches were highly disruptive, and most often a tekkie would get back to me and ask, "What's the problem?" (I think they'd go in and fix it, and then pretend it didn't exist.) All gaslighting, trying to make me feel like I was losing my mind, and it happened quite a few times. The deal breaker? They had "system wide issues" and a broadcast that I sent out to my list texted my leads 12 times an hour! Some of my leads were texting me back saying, "Make it stop!" Whether they fixed their system issues or not, I just can't risk burning out my client base and breaking the trust I'd built up. Plus, I had to stop my Facebook ads because I couldn't risk any more glitches. I had to move to a different CRM.

Poor. Customer service was also almost non existent.

Ease of use in regard to video & photo additions to emails

Does not efficiently integrate with RealGeeks to track user website activities, making it useless for maintaining sufficient notes on leads.

So far I love using Liondesk and how great quality emails I am able to create. I can also create campaigns with emails for 5 years

I know most CRM sites track opens/clicks/etc... but what I love about Liondesk is that it is easy to see my daily opens on one screen. So easy to use and the price is lower than most CRM companies!

I wish Liondesk would be able to play videos on the emails instead of clients needing to click on the video and a new screen opens up.

I like how if one of your employees do not work for you anymore you can change the information in the system without having to lose your database.

I love how you can keep up with your database by adding comments and tasks with their information. It is easy to keep up with each individual contact with setting reminders. I also love how you call can and text as well. Great features that I use everyday.

I don't believe I have anything negative to say about LionDesk. It is pretty spot on with my needs.

- Notes field in Google Contacts won's sync over. So I lose all my Notes - LionDesk kept changing the Sync capabilities. Used to be able to choose 1 or 2 ways, but that disappeared overnight without event telling users. That choice is no long there so I don't even know if it is 2 ways or 1-way syncing - To sync, you have to manually sync each time ... then wait for 1/2 hour ... sometime it would sync over sometime it would not. When "not", I had to call in to Support to help resolve... Not a very stable syncing capability. - yes, I am aware that I had to wait after 24 hours for the initial sync to happen. All the problems happened after the first sync and beyond 24 hours.

none

Sync not working well. Notes don't sync. See below

Integrates directly with Facebook Ad Manager. Several drip campaigns and is easy to use

The only thing I don't like is the email and texting limit. Yes it is high but I wish they would make it unlimited and give more video emails/texts.

LionDesk is a powerful all in one CRM that offers power dialer features, video email and texting, task management and broker functionalities. It is by far the best CRM for real estate agents at the price point.

While we love the CRM for Real Estate pros, we wish they offered a solution for other professionals. With that said, they are serving their market appropriately!

I can't imagine trying to manage my customers without it anymore.

Affordable. Easily expandable. Ease of use.

I am on the east coast and they are on the west coast, sometimes it runs slow in the afternoons.

Lion Desk provides an excellent CRM that keeps all of clients info right at your fingertips. It is easy to enroll someone. Easy to add information later about clients.

Ease of use, great on the budget and does for a little bit of money what more expensive CRMs boast about.

I liked it so much that I really can’t find anything bad to say about it.

I would not recommend this product to anybody. Garbage.

Nothing good about this tracking. Way better products

Customer service is a complete joke. Whenever you need something, the person who signs you up gives you a different phone number to call because they are no longer your account person. Then when you have issues between billing, and communicating, you wind up getting the runaround and nobody ever answers emails or gets your questions answered. They need much better customer service otherwise they are not going to make it in this market. I would not recommend this product to anybody.

I love the fact that I can automate everything

Not a fan of the new release which is in beta. But it has all of the same features

Overall 10/10 rating and worth the money. My company will be a long term LionDesk User.

LionDesk is the best CRM my team has used thus far! We absolutely love the lead follow up tools. LionDesk has a feature to send mass texts to leads that we use daily! It is so easy to communicate with leads and clients.

It is a bit tricky to get the hang of at first but there are so many great customer service reps that are always available to help and answer questions it is no problem at all.

Not satisfied

App accessible The ease of having the app was easy while out and meeting clients are on the road and meeting clients versus being on a computer all the time

I had multiple appointments with tech services to try and get the system up to par with my needs for my business and unfortunately even with the new rollout of lion desk it’s still did not work I basically wasted my money for 3 to 6 months.