Little Hotelier Software

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About Little Hotelier

Trusted by more small, independent properties around the world than any other provider, Little Hotelier is the hotel platform that lets you easily attract more guests, take direct bookings online, understand how your business is performing, create and maintain a website, and process online payments - even on-the-go with our free mobile app. Designed and built with small properties in mind, our platform is simple, our set-up is quick, and our award-winning 24/7 help is always just one click away. Try free for 30 days. No Credit Card. Cancel anytime....
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Little Hotelier User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 124 reviews

User Profile

Humberto

Verified reviewer

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2019

the solution my property needed

Helps on a daily basis to update and keep track of the rooms I have booked on my property without the need to invest in expensive software that gets outdated easily.

Pros

Easy of use, almost no training needed. Perfecto customer support. Always up to date with new settings for the users.

Cons

There is nothing negative about it. It was the perfect solution for the property i manage, helped on the daily processes.

Reasons for choosing Little Hotelier

I had the siteminder bundle and this service is the last add on I needed

Response from Little Hotelier

Hi Alfonso, Thank you for taking the time to review Little Hotelier. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Thanks, Misha

Replied August 2019

Catherine

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

May 2021

Simple and easy to use

After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2* hotel and the software is perfect for us. I have researched other companies and had demonstrations but Little Hotelier although not the cheapest, is good value for money and has helped streamline our business and saves time. It is so simple to use. During Covid we have struggled with our with having the finances to pay the fees. The company have really helped and bent over backwards to help us.

Pros

Very easy to use with clear uncluttered screen layout. It was the first time we used a CMS as the hotel had not really got into the 21st Century. The integration and change was so simple and the support from Little Hotelier was amazing. The Reports section is so helpful with the day to day accounting Very rarely have any glitches or problems with the software. I am pleased that we now have a choice of 14 and 28 day calendar view

Cons

The invoices are unnecessarily complicated and take up too much paper. Guests do not want a copy of their invoice that is 3 pages long if they have stayed for a month. Obviously we email invoices if requested but guests do comment and say it is too complicated. If a guest cancels through our OTA, and they fall within the free period they are not charged, but Little Hotelier does not remove the cost so it comes up as an outstanding amount. It would be good to have a button that marks a guest as a no show so we can track how often this happens through the reporting (also we still take payment for the room)

Reasons for choosing Little Hotelier

Systems they were trying to sell me were far beyond what we needed and they were far too pushy. Also the display and set out of the various software were not as good and easy to use as Little Hotelier/Siteminder. I like the idea that Little Hotelier is not a huge conglomerate and so you feel you have a more personal relationship with them.

Response from SiteMinder

Hi Catherine, We loved getting your detailed review and amazing feedback! You've really encapsulated everything Little Hotelier tries to be for small busy customers like yourself and we are so glad to hear it's really helped you streamline your business and save you time. Thank you for your suggestion regarding simplifying the invoices, they are currently designed to show a very detailed breakdown of nightly cost and extras added to the booking, so long stays can stretch out the invoice format, however this feedback has been added to our product team's development board for consideration. Thank you again for your partnership over the past 2 years, we hope to continue supporting you for many more. Warmest, Jessica

Replied May 2021

sandra

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

August 2017

Tech help is not available on weekends? I haven't been able to log in for a few weeks. That's bad!

The only reason I wouldn't recco it now is because of the lack of tech support on the weekends. There's no excuse for the NO HELP on weekends. That's when we are the busiest and it's frustrating being hung out to dry with no help. What do you mean...your answering service says we are closed for the weekend....that's horrible to do to your customers who count on you to keep their balls in the air...I need to charge cards and get information and check for availability...Right now I can't stand this program.

Pros

I'm not saying anything above the software. I've read other peoples' comments and I am agreeing with them that it could be better. For me having 4 rooms and a private suite of 2 rooms...which means 5 total...and being the first online reservation program that I've ever used I was pleased...but no help on weekends? What's that about. That's nonsense. We in the wine country mostly have weekend visitors and that's when I might have a problem. I cannot sign in. I type in the name...then the password and enter and it acts like it's going to load and then reverts back to sign in again...I need to use my computer for this because the app doesn't provide the same capabilities. Changes cannot be made using the phone app. It's too small on my phone. It doesn't print out the same either. I can't get the cc# using the phone app. Can you? If anybody can provide help please let me know because I'm getting mad!

Cons

I haven't been able to access the program from my computer for three or so weeks. They've taken away the person who used to manage my account and she was a Gem. Return call right after her morning meetings...never let me hang. Even called me one time on a weekend. I thought can you imagine that....but not even a tech available on a weekend..my gosh...I can't use a program without assistance when I need it...could me once in a year but when you need help with running your business that is when you need it. Frustrated here in Plymouth, CA.

Response from Little Hotelier

Hi Sandra, Thanks for taking the time to review Little Hotelier. We value all feedback from our customers and your feedback has been passed directly onto management. Weekend support is something we are working towards internally. Our support team will have more details and dates on when this will be available in the near future so we will keep you updated. Also, we have contacted your support team and they will be in touch to sort out the problem of you not being able to log into your account as soon as possible. Again, thank you for taking the time to submit your review. The team @ Little Hotelier

Replied August 2017

Getu

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

August 2021

Very Poor customer service

Very bad as we are still using their software but we are looking to change once we know which front desk has good customer support.

Pros

Everything good in the software makes it bad as no support. You are left alone to learn everything .

Cons

Must admit the people who are helping in customer support are not trained and we have to wait days for finding answer for one question and sometimes they never get back

Response from SiteMinder

Hello Getu, It's great to hear that you think highly of the Little Hotelier system rating it 5/5 for overall quality and ease of use. I would like to apologise for the inconvenience you have experienced when getting answers for your queries and we try to resolve every question in a timely manner. Our support teams are available 24/7 via chat support or phone and there are region specific contact details available on the Little Hotelier contact page (https://www.littlehotelier.com/contact/). If there is anything we can do to support you with any of the features, please reach out at any time! Kind regards, Jay

Replied August 2021

Melanie

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

Fantastic product and service.

I am extremely happy with Little Hotelier. Their customer service is excellent and they are very helpful in helping when I have an issue and extremely patient and polite.

Pros

It has everything I need, reports, customisable emails, guest registration forms and invoices. An app that at a quick glance I can easily see what I need to as well as do bookings. Integration with my website and OTAs.

Cons

I found the set up a bit confusing , but I am not good at technology and am new to the industry, so it could be me and not the system.

Reasons for choosing Little Hotelier

The layout and functionality and prompt response to my initial inquiry.

Response from SiteMinder

Hi Melanie, Thank you very much for taking the time to leave a review. We really appreciate your feedback. Please, don't hesitate to reach out to us if you need help with anything along the way. Our support team is available 24/7 via chat for any inquiries you may have. We loved hearing your thoughts and so greatly appreciate your partnership with us, Melanie! Kindest, Jessica.

Replied May 2021

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