Little Hotelier vs Smoobu

Little Hotelier has 124 reviews and a rating of 4.17 / 5 stars vs Smoobu which has 116 reviews and a rating of 4.53 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.17 / 5 (124)
4.53 / 5 (116)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
September 20, 2021
December 1, 2021
Pros/Cons
  • Pros

  • PRODUCT IS PRETTY EASY TO USE AND FITS OUR NEEDS WELL.
  • Easy to use, nice app, great support and competitive pricing.
  • Cons

  • The reporting functions are EXTREMELY limited, we only have 19 rooms and i have to compile multiple reports just to compare year to date revenue.
  • There are customers who have caused damages, etc. who we do not want back and we currently have no way to quickly search this, especially with multiple records from the same customer.
  • Pros

  • The User interface is simple and the support team is wonderful.
  • Perhaps this is one of the strongest points of Smoobu. It is true that communication with the customer service department is easy, fast and always in a friendly and professional tone.
  • Cons

  • The customer service for this product is terrible.
  • Until now there is nothing I could say about this software that is negative.
Pricing Range
Product Demo
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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