ProProfs Chat Software


ProProfs Chat is a cloud-based live chat solution that enables businesses to connect with their customers in real time. Users can integrate live support chat with their website, enabling them to resolve queries instantly, deal with multiple customers at the same time and track visitor behavior on the website.

ProProfs Chat also helps support operators with the use of canned responses and the ability to provide answers to customer queries anytime, anywhere. The live chat tool also provides detailed performance and chat rating reports.

ProProfs offers functionality for building customer loyalty programs, running chat-based campaigns, offering customer support and tracking engagements. It allows for rules-based chat distribution and customization of the look and feel of chat windows.

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Supported Operating System(s):

Web browser (OS agnostic)



41 Reviews of ProProfs Chat

Overall rating

5.0 / 5 stars

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Jeral from Wilko

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Keeping a track made easy

Pros

Reports and statistics is the feature that i adore the most as it helps to keep a track of all my operators.

Cons

It will be good if video chat could also be introduced. Will be more helpful for videos chat for business

Review Source: GetApp

Richard from ADT

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Great exploration for our business, getting quality leads, easy to communicate and many more

Pros

Automatic live chat that pops up at every page has helped us to generate and convert more leads. Even when the customer has a query regarding one product, we can let him know about the other products that we offer. And this ways sometimes the visitors have been converted into customers. The software is easy to use and runs on any web browser. The software does not require knowledge of any computer language.

Cons

It would be really nice if you work towards changing the notification sound. It is a bit creepy. ...