# ProProfs Chat Software Reviews, Demo & Pricing - 2026 > Review of ProProfs Chat Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/live2support-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / ProProfs Chat Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/live2support-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/live2support-profile/alternatives/) # ProProfs Chat 2026: Benefits, Features & Pricing Wondering if ProProfs Chat is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview ProProfs Chat 4.8 [(53)](https://www.softwareadvice.com/crm/live2support-profile/reviews/) Pricing Starting at $15.00 per month ### About ProProfs Chat Knowledgebase is a cloud-based help desk (HD) software solution. This product offers help centers and guides for both customers and employees, and it is suitable for businesses of all sizes. With Knowledgebase, users can create content and publish it in a searchable database. They can add tooltips, lightboxes and pop-ups. This system’s content editor includes a toolbar where users can format text and add images, tables and videos. Users with coding experience can also directly edit their sites’ CSS. Sites created with Knowledgebase are brandable and have custom domain names. Sites can also be published as PDFs. Users can manage multiple sites, track revision history and import files. Knowledgebase is integrable with ZenDesk, Google Analytics and Live Chat among others. Users can assign roles and permissions in the system. This solution is accessible anytime from anywhere, and it can be accessed from multiple devices including mobile devices. Knowledgebase is priced per month. It was created by ProProfs in 2006. Wondering if ProProfs Chat is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## ProProfs Chat User Interface ## Popular ProProfs Chat Alternatives Main Product ProProfs Chat 4.8 [(53)](https://www.softwareadvice.com/crm/live2support-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.64Value for money - 4.80Customer support - 4.52Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price ## ProProfs Chat Pricing and Plans Starting price: $15.00 per month Free Trial Free Version Live Chat (Essentials) $15.00 per user, per month Plan includes: - 1 Domain - 1-Year Chat History and Visitor Tracking - 3 Departments - Mobile & Desktop App - Unlimited Chats - Web Live Chat (Premium) $20.00 per user, per month Plan includes: - 1-Year Chat History - 3 Domains - File Transfer and Visitor Tracking - Mobile & Desktop App - Unlimited Chats - Unlimited Departments - Web Live Chat (Enterprise) Pricing available upon request Plan includes: - 1-Year Chat History - Custom Proprofs Help Desk and Visitor Tracking - File Transfer - Mobile & Desktop App - Unlimited Chats - Unlimited Departments - Unlimited Domains - Web Help Desk (Free) $0.00 Plan includes: - 100 Tickets - 1 Inbox and 1 Department Help Desk (Essentials) $15.00 per user, per month Plan includes: - 3 Inboxes - Auto-Response - Ticket Ratings and 3 Departments - Unlimited Tickets Help Desk (Premium $20.00 per user, per month Plan includes: - Auto-Response - Business Hours and Unlimited Departments - Child Tickets - Ticket Ratings - Unlimited Inboxes - Unlimited Tickets Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ProProfs Chat Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of ProProfs Chat Access Controls/Permissions API Chatbot CRM Customizable Branding Dashboard Data Import/Export Email Management Geotargeting Help Desk Management Lead Capture Lead Generation Live Chat Mobile App Offline Form Pre-built Templates Proactive Chat Real-time Consumer-facing Chat Real-Time Monitoring Reporting/Analytics Reporting & Statistics Screen Sharing Search Surveys & Feedback Text Editing ## ProProfs Chat Integrations Shopify Integration rated undefined from -1 review WHMCS Integration rated undefined from -1 review Keap Integration rated undefined from -1 review Drupal Integration rated undefined from -1 review Highrise Integration rated undefined from -1 review Adobe Commerce Integration rated undefined from -1 review See all 20 integrations ## ProProfs Chat User Reviews Overall Rating 4.8 Ratings Breakdown 5 79% 4 19% 3 2% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.6 Customer support 4.8 Functionality 4.5 JA Joya A. Verified reviewer Business Supplies and Equipment Used unspecified for less than 2 years Review source Reviewed June 2015 Simple and customizable 5 With its easy to use interfaces, availability of native applications for smartphones and several other value added features it surely was ours go-to solution when we were in immediate need of enhancing our website performance by extracting more number of sales/sales leads through it along with serving all our online customers with optimum support. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support Pros: It’s designed to be simple and smart and integrates optimally with our Salesforce CRM for automated migration of all conversation we have on website to our CRM. It allowed us “powered by” logo removed, making sure our customers get a seamless customized experience from start to finish. Cons: Perhaps by extending a free trial that runs for a month so that people who are slow to adopt also tests it fully before putting in an assessment. Vendor Response Thank you for sharing your review. Replied October 2019 Read More VR Verified Reviewer Education Management 51-200 employees Used daily for less than 12 months Review source Reviewed May 2022 Making Product Announcements is a Breeze 5 We have had a good experience with ProProfs Chat, and their team has helped us every step of the way. The software is easy to use and great for businesses of all sizes. We highly recommend ProProfs Chat to anyone who needs a strong tool for customer service. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Our team has been using this software for quite some time. ProProfs Chat has many features, but the part we liked the most was the announcements. We could communicate marketing material and offers to potential customers instantly. Cons: We hope to see more templates for chatbots as it helps design conversations in line with our brand. Read More AS Adonis S. Verified reviewer Telecommunications 51-200 employees Used weekly for less than 12 months Review source Reviewed February 2018 Resolving customer issue instantly 4 Ratings Breakdown 4 Ease of use 4 Functionality Pros: This is a portal for customer service but unlike traditional service that tickets are issued, this is interactive and on-time support to address customer inquiries and problems. Guaranteed to have a result or even fix the concern after the conversation. Cons: Try to be specific on your issue, sometimes its hard to fully understand the request on a single conversation. Vendor Response Thank you for sharing your review. Replied October 2019 Read More VR Verified Reviewer Automotive 10000+ employees Used weekly for less than 12 months Review source Reviewed August 2021 Great solution with loaded support. 5 My overall experience is, Magnificent components. I'm utilizing this device since 2 years at my association and I am very happy with it. I don't think I have anything as of since I can partake in con segment. It functions admirably for me! Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: I have utilized such countless administrations yet nothing comes identical to Live2Support. However Others are likewise acceptable, Live2Support has its name as a result of vivacious programming and reliably remarkable execution. Cons: While doing my online business what I understood that we have made our online presence yet it is significantly more static in case there is no partner on the site of project lead in our show rooms. Read More VR Verified Reviewer Internet 2-10 employees Used daily for free trial Review source Reviewed July 2020 Advanced chat tool, rather for small companies 4 Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: They provide a purchase history of the client we are chatting with – this helps in personalized conversation with him/her. You can see the activity of your customer while he/she is exploring your website – thanks to this feature you can initiate a conversation with your potential customer and help him/her in the purchasing process. You get all analytics you need to see how operators of your chats are performing. I like the feature that allows me to take over a chat conversation if it is necessary – sometimes the customer's case can be complicated and the novice operator may not have enough knowledge to solve it. Cons: I didn't find anything that I didn't like. Read More kt kenley t. Verified reviewer Banking Used unspecified for less than 2 years Review source Reviewed October 2015 Affordable and highly valued Service 5 It is one of the most cost effective solution available in market for interacting with website visitor. Besides as a mean of sales and support for the website visitor it is also a mean to create your brand value for organization Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support Pros: We can manage multiple website using single live chat account. The responses are faster and quicker due to canned responses. Logo can be placed on chat window creating higher brand value. Co-browsing is also possible while chat on visitor end. Function of call back is really helpful to create a alternative option of interaction Cons: comprehensive functionality need a lot of time to evaluate. online help documents need revamp may be to technical as far as I think may be its too technical for me only Vendor Response Thank you for sharing your review. Replied October 2019 Read More zi zara i. Verified reviewer Used unspecified for less than 2 years Review source Reviewed July 2015 Cost Effective Value Loaded solution 5 It is no doubt one of the best solution available in live chat services. We can say that it is value for money as the feature that this service provides are available at a higher cost from other service providers. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support Pros: It provides the full opportunity for branding in visitor chat window besides that it also have comprehensive visitor information tracking which helps us a lot to create a targeted response to the website visitor. Cons: The online helps need rationalization. It is not that it does not have the contents but there organization need little rationalization however I think it has nothing to do with the service itself Vendor Response Thank you for sharing your review. Replied October 2019 Read More VR Verified Reviewer Information Technology and Services 2-10 employees Used weekly for less than 6 months Review source Reviewed September 2020 Made some customers smile thanks to ProProfs! 5 Very delightful. Glad I switched to ProProfs Chat plugin for my WordPress website. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Simplicity is the key to make your customers smile and while using this product, we feel as if it resonates with our values and that of our customers. It is so easy to use this tool and makes our support process a seamless experience for visitors. My team also likes how they can track their own input and get access to previous transcripts to improve the experience further. Cons: I think the tool is really useful and for now my team and I have not come across any technical difficulties for sure. Read More RP Richard P. Verified reviewer Used weekly for less than 12 months Review source Reviewed July 2018 Good software for lead generation for us 5 Great exploration for our business, getting quality leads, easy to communicate and many more Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Automatic live chat that pops up at every page has helped us to generate and convert more leads. Even when the customer has a query regarding one product, we can let him know about the other products that we offer. And this ways sometimes the visitors have been converted into customers. The software is easy to use and runs on any web browser. The software does not require knowledge of any computer language. Cons: It would be really nice if you work towards changing the notification sound. It is a bit creepy. ... Vendor Response Thank you for sharing your review. Replied October 2019 Read More VR Verified Reviewer Individual & Family Services Used unspecified for unspecified Review source Reviewed May 2014 Winning my customers through Live2support chat software 5 With an experience of two years I have come to the conclusion that live2support is trustworthy live chat software. With a huge variety of features and benefits which seems to have come true, this software helped me to win customer’s believe who came to my site as a visitor by solving there queries instantly. Ratings Breakdown Pros: Easy to integrate and use, no need of lots of technical information to install it on site. Cons: NA Read More Showing 1 - 10 of 53 Reviews [See All Reviews](https://www.softwareadvice.com/crm/live2support-profile/reviews/) ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24119) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16375) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4463) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **0** times Stuck Between Options? Our experts can help you compare ProProfs Chat with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice