ProProfs Chat Software


ProProfs Chat is a cloud-based live chat solution that enables businesses to connect with their customers in real time. Users can integrate live support chat with their website, enabling them to resolve queries instantly, deal with multiple customers at the same time and track visitor behavior on the website.

ProProfs Chat also helps support operators with the use of canned responses and the ability to provide answers to customer queries anytime, anywhere. The live chat tool also provides detailed performance and chat rating reports.

ProProfs offers functionality for building customer loyalty programs, running chat-based campaigns, offering customer support and tracking engagements. It allows for rules-based chat distribution and customization of the look and feel of chat windows.



42 Reviews of ProProfs Chat

Overall rating

5.0 / 5 stars

Showing 1 - 20 of 42 reviews

November 2018

Svein from Wideroe Airline

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Great service for our customers

Good value and affordable prices.

Pros

Easy set up and this Product reduce our incoming phone calls

Cons

Nothing I can mention as I remeber now!!!

July 2018

Jeral from Wilko

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Keeping a track made easy

Pros

Reports and statistics is the feature that i adore the most as it helps to keep a track of all my operators.

Cons

It will be good if video chat could also be introduced. Will be more helpful for videos chat for business

July 2018

Richard from ADT

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Good software for lead generation for us

Great exploration for our business, getting quality leads, easy to communicate and many more

Pros

Automatic live chat that pops up at every page has helped us to generate and convert more leads. Even when the customer has a query regarding one product, we can let him know about the other products that we offer. And this ways sometimes the visitors have been converted into customers. The software is easy to use and runs on any web browser. The software does not require knowledge of any computer language.

Cons

It would be really nice if you work towards changing the notification sound. It is a bit creepy. ...

February 2018

Adonis from Fujitsu Telecom Systems Philippines Inc.

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

February 2018

Resolving customer issue instantly

Pros

This is a portal for customer service but unlike traditional service that tickets are issued, this is interactive and on-time support to address customer inquiries and problems. Guaranteed to have a result or even fix the concern after the conversation.

Cons

Try to be specific on your issue, sometimes its hard to fully understand the request on a single conversation.

June 2017

Songbedna from Value360 communications

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

Easy to use. Very effective

Pros

It is very easy to use and install on a website, didn't take me long at all. It has helped me communicate effectively.

June 2017

Monica from Quodos Digital

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

Best live chat tool I've worked on!

Awesome features. I am using this tool since 2 years at my organization and I am quite satisfied with it. I don't think I have anything as of now that I can share in con section. It works well for me!

Pros

As an experienced live chat agent, I can very well tell you that some of the tools I had previously worked with were more complicated than the plot of the movie Inception. But ProProfs Chat is all about business! Simple, easy to use and no complications!

June 2017

Mike from Plan Man Media

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

June 2017

I can monitor people on my site!!

Well, when enterprise companies are using this software and have no complaints, why would a blogger have any complaints! ;)

Pros

I am a blogger and I needed a medium to connect with my readers on WordPress website. When I got ProProfs Chat, I thought it's just a live chat software but then I realized I could monitor my visitors, engage them in conversations and send them chat invites - IMPRESSED!

June 2017

Nicole from Krazy Kreations

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Excellent service for an even greater product!

Pros

ProProfs has made helping my online customers so much easier than ever before. I have noticed that with this product, my sales have gone up twenty percent over the past month. (Versus the previous two months)

ProProfs lets me see what any visitor is looking at in real time and allows me to live chat with them if they are in need of assistance. It has allowed my company to perform Customer Service to its fullest potential which makes my vistors and returning customers happier. Before I purchased this amazing little chat system, I couldn't pair my customers up with the products they need - and now I can!!

June 2017

Mark from ODA

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2017

Simple and user friendly.

Pros

Easy to use, swift to implement and simple interface. Really helpful support team and full value for money product.

Cons

If simple is a wrong thing. I would have loved if they could offer something out of the box which is not provided by any other company proving live chat tool.

May 2017

Mukesh from Media Mosaic ITES Services

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2017

Best tool connect with other customer support tools

Pros

I needed a live chat which would connect with my CRM, helpdesk, email marketing tool and so on. ProProfs Chat offers numerous integration with all these tools!

Cons































May 2017

Vineet from Mavis

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2017

Best tool for capturing lead

Pros

The pre chat form along with its customization options allowed me to get abundance of leads on my website, which was not possible before I got ProProfs Chat. The customization options to change the text fields and position the form are unbelievable.

Cons

I dont like the color blue! But then later I found out that I can change the color of my chat window as well!

April 2017

Jhon from Amazon

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

Best chat for support

I personally use and trusted on live2support chat. Grt software to use. Please try and take the tech advantage for your online support with chat.

Pros

User friendly.

January 2016

Jackab from Customer Support

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

January 2016

A great tool E-commerce

I started using Live2Support for my small e-commerce website around 4 months back and I am happy that I made this decision. With its easy interface, my customers are able to give feedback directly which has helped us as an organization in developing and changing certain features about our website. Previously we had the option of emailing which was time taking and customers wouldn't do it. But now, we are getting tons of feedback everyday which is more than a website can ask for. The Integration feature has also helped in monitoring the growth of the business. It is amazing!

October 2015

Anonymous

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

October 2015

Affordable and highly valued Service

It is one of the most cost effective solution available in market for interacting with website visitor. Besides as a mean of sales and support for the website visitor it is also a mean to create your brand value for organization

Pros

We can manage multiple website using single live chat account.
The responses are faster and quicker due to canned responses.
Logo can be placed on chat window creating higher brand value.
Co-browsing is also possible while chat on visitor end.
Function of call back is really helpful to create a alternative option of interaction

Cons

comprehensive functionality need a lot of time to evaluate.
online help documents need revamp may be to technical as far as I think may be its too technical for me only

October 2015

david from calimyourdiscount.com

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

October 2015

Cost Effective Live Chat Solution

I am glad to mention here that Live2Support offers a robust live chat system with extensive features and at affordable price. Its wide-ranging intelligence capabilities provide extensive customer information; closely examine customer behavior and web analytic. Live2Support can re-actively or proactively activate right chat invitation to right customer at right time. It has automatic or user defined chat routing to efficiently utilize resources.

September 2015

Steven from Claimyourdeiscount

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

September 2015

Sales Manager on your Website

I agree with whatever is written here. I myself am using live chat software from live2support. There are many features which increase the usability of the live chat service. Customization of live chat window is something that can create right brand value for the organization. Besides that the extensive customer information provided by the visitor monitoring window can help us to make the targeted responses. I am using the live2support live chat service from last 6 years and have increased my online sales conversion rate by 36 %.

August 2015

daniel from bestautodeal.com

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

August 2015

A unique Sales and Support Manager for your website

I myself is using one of the live service provided by luve2support.I completely agree with what is said here. While doing my online business what I realized that we have created our online presence but it is much more static if there is no counterpart on the website of sales manager in our show rooms. This live2support live chat service is much smarter than many sales managers. Its visitor monitoring window provides comprehensive information about visitors even tell us from where they are lending to our page. It's actually my third eyesight to get a clear vision about the customer and the result is more sales conversions. We have pulled back many of the visitors to our websites when they were about to leave. I have tried many chat services on my other websites but ultimately I have to shift to live2support .More live2support is economical also.

August 2015

Edward from autodealforu.com

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

August 2015

Wonderful Product with best option of Customization.

I am engaged with this particular live2support service for last 6 years and I is managing my 5 websites, blogs, from a single account without paying a single penny extra. besides the easy customization of the chat window and extensive report, This particular service also provide a feature loaded operator chat window that helps in providing quicker and faster responses. I will request the writer to evaluate this service may be as a loyal customer I am exaggerated the uses.

July 2015

Angie from Getyourdiscount.com

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

July 2015

Value for money

A website can be made responsive by providing the live chat solutions. This is more important if the website has the business purpose where the customer want immediate response for his doubts and the advices that he seek. I am myself using live chat software from live2support. This service has helped to make me increase in my online sales revenue by 30 % due to the targeted solution that I am able to make based on extensive information that this software service provide to us. Besides that it also provides canned response to provide the better and quick response for the customer.

July 2015

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

July 2015

Cost Effective Value Loaded solution

It is no doubt one of the best solution available in live chat services. We can say that it is value for money as the feature that this service provides are available at a higher cost from other service providers.

Pros

It provides the full opportunity for branding in visitor chat window besides that it also have comprehensive visitor information tracking which helps us a lot to create a targeted response to the website visitor.

Cons

The online helps need rationalization. It is not that it does not have the contents but there organization need little rationalization however I think it has nothing to do with the service itself