--- title: "LiveAgent Software Reviews, Demo & Pricing - 2026" description: "Review of LiveAgent Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/liveagent-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / LiveAgent Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/liveagent-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/liveagent-profile/alternatives/) # LiveAgent Review From $15-$3,199 Free trial 30 days 4 plans Wondering if LiveAgent is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview LiveAgent 4.7 [(1780)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) FrontRunner 2026 Pricing Pricing available upon request ### About LiveAgent Cloud help desk for support teams of any size: an online store with three agents pays $87 per month billed annually on the Team plan to answer email, live chat, WhatsApp, Facebook Messenger and Instagram from one queue, and teams of 80 or more agents run on the Enterprise plan. Email tickets, live chat and contact forms come with every plan; from the Team plan, phone calls with IVR, video calls, WhatsApp, Facebook Messenger, Instagram, Viber, Telegram and X posts and mentions join the same queue, where human agents and AI agents work side by side. AI agents come with every plan (1 on Starter, 5 on Team, 50 on Business, unlimited on Enterprise): the team plugs in its own OpenAI, Anthropic or FlowHunt account and pays the provider directly, with no AI fees, no per-resolution charges and no markup. Agents also get AI-drafted replies and AI ticket summaries. Prices per agent per month, billed monthly or annually: Starter $19 or $15 for up to 5 agents, Team $35 or $29 for up to 15 agents, adding the call center, messaging apps, SLA rules, CSAT reports and custom roles, and Business $59 or $49 for any team size, adding an audit log and an MCP server. Enterprise is a flat $3,999 per mo... nth, or $3,199 billed annually, with 80 agents included, each extra agent $49 or $39 per month, unlimited departments and a dedicated account manager; 150 agents come to $5,929 per month billed annually. There is no free plan and no long-term contract; the free trial lasts 30 days, needs no credit card, and setup is free. Built-in plugins import data from Zendesk, Freshdesk, Help Scout and Intercom, and on any plan the vendor team moves Zendesk tickets, contacts and the knowledge base at no cost, usually within 1 to 2 days for accounts under 10,000 tickets, rebuilding Zendesk triggers as rules. Data is hosted on Amazon Web Services in Frankfurt, Northern Virginia or Singapore, chosen at sign-up, in AWS data centers certified to ISO 27001. GDPR compliance includes a Data Protection Officer and DPA templates; single sign-on and 2-step verification are on every plan. Gmail and Outlook mailboxes connect through Google or Microsoft sign-in. Integrations include Shopify, WooCommerce, Adobe Commerce, Salesforce, Pipedrive, HubSpot through Zapier, Slack, Jira, GitHub, Microsoft 365 and Google Workspace, plus a REST API. More than 7,000 businesses use it. Wondering if LiveAgent is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## LiveAgent User Interface ## Popular LiveAgent Alternatives Main Product LiveAgent 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Available upon request Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(19024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/) 4.6 [(184)](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.40Value for money - 4.53Customer support - 4.41Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price ## LiveAgent Pros and Cons We analyzed 1,780 verified reviews for LiveAgent to find out what actual users really think. Select to learn more Centralized Customer Service Management LiveAgent streamlines customer support by centralizing communication across channels, automating tasks, and providing tools for efficient complaint handling. Multi-language support, real-time responses, and comprehensive reporting help teams build stronger customer relationships and improve satisfaction. Real-Time Chat For Engagement LiveAgent's live chat feature enables instant, personalized support and quick issue resolution. Integration with other channels and tools like chat routing, auto-replies, and mobile access help teams respond rapidly, boost customer satisfaction, and manage inquiries efficiently. Cost-Effective Support Solution LiveAgent offers flexible pricing plans and a strong value-to-cost ratio, making it accessible for businesses of all sizes. Users appreciate the affordable subscriptions, free trial, and comprehensive features that reduce the need for multiple products and save on support costs. Email Workflow And Usability Issues Managing emails in LiveAgent can be confusing due to cluttered threads, limited search options, and inconsistent notifications. Spam filtering and alias support are lacking, and bulk actions or formatting issues often slow down daily email operations. Telephony Integration Challenges Setting up and managing calls in LiveAgent can be difficult, with users facing issues integrating phone lines, missing features like call hold or transfer, and unreliable notifications. Mobile support and VOIP compatibility are also limited, impacting overall call handling. Limited And Confusing Reporting Tools LiveAgent's reporting features are often described as basic and hard to customize. Users struggle with unclear data exports, lack of detailed insights, and confusing dashboards, making it challenging to analyze performance or track user activity effectively. ## LiveAgent Pricing and Plans LiveAgent has four plans. Starter is $15.00/user. Team is $29.00/user. Business is $49.00/user. Enterprise is $3,199.00. 30-day free trial Starter $15.00 per user $15 agent/month (billed annually) — $19 agent/month (billed monthly) Starter plan includes: - Up to 5 agents - Email ticketing - Live chat - Contact forms - Customer portal and knowledge base - 1 AI agent - Event rules - Single sign-on and 2-step verification - Monthly billing: $19 per agent / month Team $29.00 per user $29 agent/month (billed annually) — $35 agent/month (billed monthly) Team plan includes: - Up to 15 agents - Everything in Starter - Call center with IVR - Video calls - Facebook Messenger, Instagram, WhatsApp, Viber, Telegram and X posts and mentions - 5 AI agents - Reporting and CSAT - Time rules and SLA rules - Custom roles - Monthly billing: $35 per agent / month Business $49.00 per user $49 agent/month (billed annually) — $59 agent/month (billed monthly) Business plan includes: - Any team size - Everything in Team - 50 AI agents - MCP server to connect external AI tools - Audit log - LiveAgent branding removal - Monthly billing: $59 per agent / month Enterprise $3,199.00 flat rate $3,199 per month (billed annually) — $3,999 per month (billed monthly), flat fee with 80 agents included… Enterprise plan includes: - Flat fee with 80 agents included - Extra agents $39 per agent / month (annual) or $49 (monthly) - Everything in Business - Unlimited AI agents - Unlimited departments, email accounts and chat buttons - Dedicated account manager - Monthly billing: $3,999 / month Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does LiveAgent pricing compare to alternatives? LiveAgent's starting price is $15.00/user. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | LiveAgent4.7[(1,780)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) | $15.00 /user | Available | Not available | 4.6 | | [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)4.4[(19,024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) | $25.00 /user/mo | Available | Not available | 4.0 | | [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)4.4[(4,116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) | $55.00 /user/mo | Available | Not available | 4.2 | | [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/)4.6[(1,729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) | $25.00 /user/mo | Available | Not available | 4.5 | | [HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/)4.6[(184)](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/) | $29.00 /user/mo | Available | Not available | 4.4 | LiveAgent4.7[(1,780)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) * * * Starting price $15.00 /user Free trial Available Free version Not available Value For Money 4.6 - [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)4.4[(19,024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) * * * Starting price $25.00 /user/mo Free trial Available Free version Not available Value For Money 4.0 - [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)4.4[(4,116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) * * * Starting price $55.00 /user/mo Free trial Available Free version Not available Value For Money 4.2 - [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/)4.6[(1,729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) * * * Starting price $25.00 /user/mo Free trial Available Free version Not available Value For Money 4.5 - [HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/)4.6[(184)](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/) * * * Starting price $29.00 /user/mo Free trial Available Free version Not available Value For Money 4.4 ## LiveAgent Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of LiveAgent Activity Tracking Adaptive Learning Adaptive Responses Administrator Access Agentic Task Execution Agent Interface Agent Scheduling and Assignment AI Copilot AI/Machine Learning AI Summarization AI Text Generation AI Text Summarization Alerts/Notifications Analytics API Artificial Intelligence Assignment Management Assignments and Tasks Attachments/Screencasts Audit Trail Auto-Dialer Automated Attendant Automated response Automated Responses Automated Ticket Resolution Automatic Call Distribution Automation Autonomous Task Execution Autoresponders Blended Call Center Brand Design Consistency Branding Call Back Callback Scheduling Call Center Management Call Conferencing Call Disposition Caller ID Call List Management Call Logging Call Monitoring Call Recording Call Reporting Call Routing Call Scripting Call Tagging Call Tracking Call Transcription Call Transfer Call Whispering Canned Responses Case Management Chatbot Chat/Messaging Code-free Development Collection of information Commenting/Notes Communication Management Communications Management Community Forums Computer Telephony Integration Concurrent Calling Contact Database Contact Management Content Management Contextual Response Generation Control Conversational AI Conversation Archiving Create Content CRM CRM Integration Cross-system Integration Customer Complaint Tracking Customer Database Customer Experience Management Customer History Customer Interaction Automation Customer Profiles Customer Segmentation Customer Service Analytics Customer Support Customer Surveys Customizable Branding Customizable Caller ID Customizable Fields Customizable Forms Customizable Reports Customizable Templates Customization Dashboard Data Import/Export Data Security Data Visualization Decision Making Device Responsiveness Discussions/Forums Document Processing Drag & Drop Email Email Management Email Templates Email to Case Employee Directory Escalation Handling Fax Management Feedback Collection Feedback Management File Sharing File Transfer Forms Management Gamification Generative AI Help Desk Human-in-the-loop (HITL) Inbound Call Center Inbound Identification Inbound Screen Pop Inbox Management Independent Decision Making Inquiry Routing Integrations Intent Recognition Interaction Tracking Internal Discussion Issue Management Issue Tracking IVR Key Performance Indicators Knowledge Base Knowledge Base Management Knowledge Base Utilization Language Detection Live Chat Macros Manual Dialer Mentions Menu bars Mobile Access Mobile App Mobile Optimization Mobile User Support Monitoring Multi-Channel Coverage Multi-Channel Distribution Multi-Channel Management Multi-Language Multilingual Support Multiple Data Sources Multiple Scripts Natural Language Interaction Natural Language Processing Negative Feedback Management Notes Notifications Offline Form Omnichannel Outbound Call Center PBX Performance Evaluation Performance Management Performance Metrics Performance Tracking Personalization Phone Phone Key Input Pre-Configured Bot Predictive Dialer Pre-recorded Messages Prioritization Priority Case Alerts Proactive Chat Problem Solving Purchasing & Receiving Quality Assurance Quality Management Queue Management Ratings/Reviews Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Real-Time Reporting Real-Time Updates Reminders Reporting Reporting & Statistics Role-based access Role-Based Permissions Route To Human ## LiveAgent Integrations WordPress Integration rated 5.0 from 12 reviews Slack Integration rated 4.4 from 11 reviews Google Workspace Integration rated undefined from -1 review Adobe Commerce Integration rated undefined from -1 review Wix Integration rated undefined from -1 review Jira Integration rated undefined from -1 review See all 30 integrations ## LiveAgent User Reviews ## LiveAgent customer ratings - Overall rating: 4.7/5 - Total reviews: 1,780 ### Rating distribution - 5 stars: 1,268 reviews (71%) - 4 stars: 456 reviews (26%) - 3 stars: 49 reviews (3%) - 2 stars: 6 reviews (0%) - 1 star: 1 reviews (0%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.6/5 - Customer support: 4.7/5 - Functionality: 4.6/5 --- ### Liveagentden - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. live chat tools, ticket management, affordability, and ability to manage multiple communication channels from one platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Robust multi-channel ticket management and automation features. Good value compared to higher-priced competitors such as Zendesk and Intercom. #### Cons User interface can feel somewhat outdated compared to newer platforms. Some advanced features require higher-tier plans. #### Vendor response Thank you so much, Denis! We’re thrilled to hear that our multi-channel features and automations are hitting the mark, especially knowing how we stack up against the big industry names on value. We hear you on the interface and have passed your feedback to our product team. Good news on plans: AI agents, the AI Chatbot and the AI Answer Assistant are included in every plan! - The LiveAgent team Replied October 2026 --- ### Atendimento ao cliente mais organizado e eficiente - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Banking - Company size: Self-Employed - Product usage: 3-5 years · weekly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Minha experiência com o LiveAgent é positiva. A ferramenta facilita bastante a organização dos atendimentos e permite centralizar diferentes canais em um único ambiente. Os recursos de acompanhamento e distribuição das solicitações ajudam a equipe a manter os atendimentos mais organizados e evitar que demandas fiquem sem resposta. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fácil de usar, com boa organização dos atendimentos e recursos de atendimento multicanal. A centralização das mensagens facilita o acompanhamento das solicitações e melhora a produtividade da equipe. #### Cons Alguns recursos mais avançados podem exigir planos mais completos. A configuração inicial também pode demandar um pouco de tempo até que a equipe se adapte à ferramenta. #### Vendor response Hi, Thanks a lot for the great review! We’re delighted to know that LiveAgent’s multi-channel ticketing and central inbox are helping your team stay productive and organized. We hear you on the onboarding curve and plan tiers. Getting everything dialed in initially can take some time, but we’re always working on making setup smoother. If your team ever needs a hand optimizing advanced features or workflows, our support team is here to help. - The LiveAgent Team Replied October 2026 --- ### Makes our customer support easier to manage - Overall rating: 5/5 - Reviewer: Shivam A. - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall LiveAgent has been a good support tool for us. Once we learned the basics, it helped us keep replies more organized and saved time compared to handling customer messages manually. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it brings chats, emails, and tickets into one place. It’s simple to see what’s pending and reply faster without switching between different tools. #### Cons The interface looks a bit crowded in some areas, and new team members need a little time to get used to where everything is. #### Vendor response Thank you, Shivam! We are glad that chats, emails and tickets in one place help you reply faster. Your note about the crowded interface and onboarding for new team members is useful, and we have shared it with our product team. Our knowledge base and support team can help new colleagues get started. - The LiveAgent team Replied October 2026 --- ### Ok to start - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It started as a promising endeavor but it ended in horror as the incorrect answers hurt business and had to end it quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Ease of use is a big factor of trying this software. Notifications were a great help with the live chat. #### Cons Live chat did not always give correct answers as instructed. Customer Service was lack luster in helping. #### Vendor response Keith, we are truly sorry to hear that the automated responses were unreliable and that our support team failed to deliver the standard of service you needed. Providing inaccurate automated answers and leaving a customer without prompt, effective help is completely unacceptable to us. The AI Chatbot answers from the sources it is given, and our team would like to review your setup with you. If you are open to it, please contact our support and mention this review. - The LiveAgent team Replied October 2026 --- ### Fast, efficient and easy to navigate - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's provides easy use, navigation and effective data support when I am working on a large file and have to to work on and meet deadlines . #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Live agent provides an exceptional platform that is essential in daily talks and working under high pressures. #### Cons I have not had any issues navigating the software and I am able to find the assistance to organize the data together timely. --- ### Limitations in Free Plan & UI Experience - Overall rating: 4/5 - Reviewer: Satvik D. - Industry: Computer Software - Company size: 501-1000 employees - Product usage: a free trial · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I liked LiveAgent’s simple interface, all-in-one support features, and fast ticket handling, which made it easy to use for my project. #### Cons The free plan is limited, the interface can feel slightly outdated, and advanced features require a paid upgrade. --- ### Master of consolidated communication channels - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 5001-10000 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Live agent stands out for its universal inbox which merger multiple communication channels into one continuous feed. #### Cons The user interface feels a bit outdated compared to its competitors and setting up advanced routing rules is a bit complicated. #### Vendor response Ridhima, thank you for the review. You're right that parts of the interface show their age. Routing rules are powerful but not self-explanatory, and in a large company they multiply quickly. If you tell us which scenario gave you the most trouble, our support team will go through it with you – often the same result can be reached with fewer, simpler rules. – Team LiveAgent Replied November 2026 --- ### LiveAgent Review: Pros, Cons, and Pricing - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Farming - Company size: 1001-5000 employees - Product usage: less than 1 year · weekly - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LiveAgent is an all-in-one, multi-channel help desk software designed to centralize customer service interactions into a single, universal inbox. It seamlessly converts inquiries from email, live chat, phone calls, and social media platforms into trackable support tickets. The software is highly regarded for its lightweight, lightning-fast live chat widget, native built-in VoIP call center. cost-effective solution for small-to-midsize businesses seeking an alternative to expensive enterprise platforms like Zendesk. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Excellent Value for Money: It offers a rich suite of features—including ticketing, live chat, and a built-in call center—at a significantly lower price point than its main competitors. True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls. #### Cons Outdated user interface Weak mobile experience Limited advances analytics Costs Scale Quickly with Large Teams #### Vendor response Thank you for the detailed review and for highlighting the value of the universal inbox and built-in call center. We have shared your notes on the interface, the mobile app and analytics with our product team. - The LiveAgent team Replied October 2026 --- ### Team collaboration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LiveAgent has a simple and customizable user interface that makes navigation easy. Its shortcuts for filters, reminders, and tasks improve efficiency and help streamline daily workflows. The auto-hide option also enhances confidentiality by protecting sensitive information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros LiveAgent offers a highly effective service experience with a clean and intuitive interface, along with a strong set of useful features. It supports multiple languages, which helps us serve international customers and maintain credibility across different regions. It also automatically translates articles, removing the need to manually create separate versions for each language. With its AI capabilities, it suggests relevant articles to both agents and customers, helping improve response speed and accuracy. In addition, it can anticipate what customers are searching for and proactively surface helpful answers, improving overall support efficiency. #### Cons LiveAgent enables effective team collaboration through shared ticket handling, internal notes, and smooth escalation processes. There are no notable shortcomings or disadvantages. --- ### All in one communication hub - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 5001-10000 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros LiveAgent easily turns every chat and call into a ticket. It is a robust hub for management of multichannel communications. #### Cons Interface looks like software from a decade ago and setting up rules feels robotic and rigid at times. #### Vendor response Arpita, after more than two years with us you deserve a straight answer: you're not wrong about the look. Rules were built for precision, which is exactly why they feel rigid when real cases don't fit a condition – and it's one reason we've added AI agents that can work through tickets. If you'd like, we can look at your team's key rules together and see where that could help. – Team LiveAgent Replied November 2026 --- Showing 1 - 10 of 1780 Reviews [See All Reviews](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) ## LiveAgent Popular Comparisons [Salesforce Sales Cloud vs LiveAgent](https://www.softwareadvice.com/compare/2764-Salesforce/vs/109980-liveagent/)[Zendesk Suite vs LiveAgent](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)[LiveChat vs LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/vs/livechat/)[HelpDesk vs LiveAgent](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/vs/liveagent/)[Tidio vs LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/vs/tidio-chat/)[Zoho Desk vs LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/vs/zoho-desk/)[Superchat vs LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/vs/superchat/)[Salesforce Service Cloud vs LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/vs/service-cloud/)[Sobot Nexus vs LiveAgent](https://www.softwareadvice.com/compare/109980-liveagent/vs/524506-Sobot/)[Bitrix24 vs LiveAgent](https://www.softwareadvice.com/nonprofit/bitrix24-profile/vs/liveagent/)[Gladly vs LiveAgent](https://www.softwareadvice.com/call-center/gladly-profile/vs/liveagent/)[JIRA Service Management vs LiveAgent](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/liveagent/)[Supportbench vs LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/vs/supportbench/)[Freshchat vs LiveAgent](https://www.softwareadvice.com/conversational-marketing/fresh-chat-profile/vs/liveagent/)[Genesys Cloud CX vs LiveAgent](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/vs/liveagent/)[HubSpot Service Hub vs LiveAgent](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/vs/liveagent/)[Yonyx vs LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/vs/yonyx/)[Front vs LiveAgent](https://www.softwareadvice.com/crm/front-profile/vs/liveagent/) [Compare All Alternatives](https://www.softwareadvice.com/crm/liveagent-profile/alternatives/) ## Other Top Recommended Help Desk Software [Atera IT Management](https://www.softwareadvice.com/help-desk/atera-profile/) **4.5** (461) Recently recommended **4** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4116) Recently recommended **3** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (805) Recently recommended **3** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (300) Recently recommended **3** times Stuck Between Options? Our experts can help you compare LiveAgent with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice