LiveAgent
About LiveAgent
Awards and Recognition
LiveAgent Pricing
1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Small plan: $9/agent/month Medium plan: $29/agent/month Large plan: $49/agent/month Enterprise: $69/agent/month
Starting price:
$9.00 per month
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for LiveAgent
1 - 5 of 1,555 Reviews
Radek
1 employee
Used less than 6 months
OVERALL RATING:
5
Reviewed August 2022
Once of the best and straightforward platforms.
Emma
Verified reviewer
Hospital & Health Care, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Excellent Customer Service for the Price
It was definitely worth the time and effort required to adjust to the new method. Thanks to its structure and features, we were able to reduce a massive message backlog to a much more manageable one.
PROSLiveAgent's strongest feature is undoubtedly the promptness of their technical support. The fact that it may be altered to suit individual needs is another plus. The ease with which our client may get in touch with us is the third best feature. Not only can I use LiveAgent in my own tongue of Spanish, but it also supports a wide variety of other languages, and everything, including emails and templates, can be changed to display in either my native tongue or the language of my consumers. I can locate anything I need with a quick peek at the dashboard.
CONSIf I had to choose a nitpick, it would be that I wish there was more color on the interface; on the other hand, why would you want to clutter up such a simple layout with flashy graphics? LiveAgent delivers just as advertised by devoting maximum real estate to its features.
Reasons for switching to LiveAgent
Get LiveAgent if you need reliable online support software that your clients can use quickly and easily to get in touch with your business whenever they want. There are numerous options available (many of which are free), but we have explored comparable software before settling on LiveAgent. We plan to keep using it, and we have nothing but praise for it.
Vendor Response
Hey there, It's great to hear that our customizability has been effective for your operations. It's our mission to provide a platform that can be tailored to suit unique business needs. On your point about our simple interface layout, we believe in function over flash to ensure a seamless user experience. We're glad that the transition to using LiveAgent has been beneficial in managing your message backlog. Also, isn't it amazing how variety in language options can open doors to diverse customer bases? Thanks for your kind words about our prompt technical support. We strive to keep this up! - LiveAgent Team
Replied August 2023
Grace
Verified reviewer
Retail, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
An efficient customer service dashboard for running many companies
Our previous chat platform had a terrible help system that made using our app a pain. Countless options and features, such as monitoring social media interaction, website widgets, phone/video call modules, a dedicated customer portal, and much more.
PROSIn general, we've had a great time using LiveAgent. With this platform's comprehensive feature set and integration with our other systems, we can provide significantly more efficient customer support than ever before. We have observed an increase in customer satisfaction since implementing LiveAgent, and we would recommend it to anyone looking for a user-friendly and comprehensive chat solution.
CONSThere are no drawbacks, as far as I can tell, and it serves me well. The have to manually set up SSL for a custom domain is my sole gripe.
Reasons for switching to LiveAgent
Our organization has had great success using this tool. As an added bonus, the complete team is able to search the entire chat, and issues can be resolved much faster with the help of a live agent. Their method of communication is dependable and expedites the resolution of tickets.
Vendor Response
Hi Grace, Thank you very much for your kind feedback. We are glad that LiveAgent has been the right choice for you and that you have been satisfied with its features and the benefits it brings to your customer care. Our team is here for you 24/7 in case of any questions or issues, including assisting with the SSL! -LiveAgent team
Replied July 2023
Ben
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Significant Value for the price
Price, Excellent customer support, large amount of features and functionality
CONSWhile I love the complete control of all the automated systems being programmable, it could use some additional default built in options. Comparing LiveAgent to competitors like ZenDesk is like comparing Linux to Apple. LiveAgent gives you complete control - but you have to set up everything. The other software out there doesn't let you customize, but everything works for you. An in between 'windows' option that allows control for those who want it but is smoother to set up for those who don't want the extra work would be optimal. That said, programs that do it for you tend to cost a lot more, which would defeat LA's primary value, the low cost.
Reason for choosing LiveAgent
Price, functionality, control
Reasons for switching to LiveAgent
Able to bring in information, sales channels, and customers from what was previously multiple products into one centralized system
Vendor Response
Dear Ben, thank you for your honest feedback! We really appreciate it! :) The reason why LiveAgent was developed in a way that you have to set the majority of things up is so that it would work for each client exactly how they need. Usually, businesses differ from one to another and that is why we wanted to give everybody a chance to adjust it to their business and needs. You know where to find us should you need anything! :)
Replied March 2020
Monica
Entertainment, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Cost effective and user friendly
Even though I have used other customer support softwares, this was my first time selecting a provider and setting up the account and tools by myself. Initially I worried it would be too technical and difficult but the setting up process is easy, well explained and there always is assistance available.
PROSLiveAgent is easy to set up, to use, and customer support agents are always readily available to assist.
CONSI wish tags were visible on the main page.
Reason for choosing LiveAgent
Clean and intuitive layout. Uncomplicated set up and great service.
Vendor Response
Hey Monica, Thanks for the awesome feedback and the high rating! We're glad to hear you found LiveAgent to be cost-effective and user-friendly. We're always here to help if you need it. Noted on the tags visibility – I'll pass this along to our team. Thanks for choosing us and welcome aboard! - LiveAgent Team
Replied January 2024