--- title: "LiveAgent Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of LiveAgent. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if LiveAgent is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/liveagent-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) / LiveAgent Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/liveagent-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/liveagent-profile/alternatives/) # LiveAgent User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 1,787 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 1,273 reviews (71%) - 4 stars: 458 reviews (26%) - 3 stars: 49 reviews (3%) - 2 stars: 6 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - According to my experience live agent help us in providing the best customer support for our company and create a good relationship with our clients all over the world wearable to respond to complaint tickets just in few minutes - We use it mostly for two customer support agents and all tickets management, follow ups, dashboard, has been working perfectly for us for years! - Excellent Value for Money: It offers a rich suite of features—including ticketing, live chat, and a built-in call center—at a significantly lower price point than its main competitors. ### Most mentioned cons - Email response times are frustratingly long, and the absence of phone support or screen-sharing options makes resolving complex issues unnecessarily slow. - The free plan is limited, the interface can feel slightly outdated, and advanced features require a paid upgrade. - It also takes a while to fully learn all the features, and some customizations aren’t as intuitive as they could be. ## LiveAgent customer reviews Showing reviews 1-25 of 1,787 (page 1). ### Makes our customer support easier to manage - Overall rating: 5/5 - Reviewer: Shivam A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall LiveAgent has been a good support tool for us. Once we learned the basics, it helped us keep replies more organized and saved time compared to handling customer messages manually. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it brings chats, emails, and tickets into one place. It’s simple to see what’s pending and reply faster without switching between different tools. #### Cons The interface looks a bit crowded in some areas, and new team members need a little time to get used to where everything is. #### Reasons for switching to LiveAgent It lacks features compared to live agent and I can't spend at two places. --- ### A Reliable All-in-One Helpdesk with Room for Polish - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with LiveAgent has been very positive. It has significantly improved how we handle customer interactions by centralizing communication and streamlining workflows. The ease of use combined with robust features makes it suitable for both small businesses and scaling teams. Once you get familiar with the system, it becomes an indispensable tool for managing customer support efficiently. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros LiveAgent stands out for its strong value for money. You get a wide range of features—ticket management, live chat, email integration, and automation—without needing multiple tools. The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently. I also found the interface quite intuitive, so onboarding new team members didn’t take much time. The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place. Overall, it feels like a well-rounded solution for growing support teams. #### Cons While the platform is feature-rich, the interface can occasionally feel a bit cluttered, especially when navigating between different sections. Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming. Customer support is generally helpful, but response times can vary depending on the issue complexity. #### Reasons for choosing LiveAgent LiveAgent offered a better balance between pricing and features. Compared to Intercom, it was significantly more affordable, and compared to Freshdesk, we found its ticketing system and live chat capabilities more robust for our use case. #### Reasons for switching to LiveAgent We switched primarily due to high costs and increasing complexity. Zendesk was powerful, but it felt overpriced for our needs. We wanted a solution that offered similar core features with better value for money and simpler day-to-day management. --- ### Fast, efficient and easy to navigate - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's provides easy use, navigation and effective data support when I am working on a large file and have to to work on and meet deadlines . #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Live agent provides an exceptional platform that is essential in daily talks and working under high pressures. #### Cons I have not had any issues navigating the software and I am able to find the assistance to organize the data together timely. --- ### High-value support tool with a few formatting hurdles - Overall rating: 5/5 - Reviewer: Robert M. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, LiveAgent has been a highly cost-effective solution for our team. It offers a robust suite of features—like multi-channel ticketing and live chat—at a much more accessible price point than its competitors. While the core functionality is excellent, the rich text editor can be frustrating at times; specifically, the inability to easily create or edit tables makes organizing complex data for customers more difficult than it should be #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It offers a robust set of tools at a fraction of the cost of its competitors. Good value for Money and fast return on investment. #### Cons The difficulty in modifying existing tables once they have been inserted into a reply. The lack of native table editing functionality within the ticket response interface. #### Reasons for switching to LiveAgent The primary driver for the switch was the unmatched price-to-performance ratio. We were looking for a robust, enterprise-level ticketing system that didn't come with a 'big tech' price tag. LiveAgent provided all the essential automation and reporting tools we needed at a fraction of the cost of our previous provider. --- ### An effective and reliable Helpdesk solution that made our customer support more simplified. - Overall rating: 5/5 - Reviewer: Ishant S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The general experience with LiveAgent was very positive. It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right time and in a personalized manner. The single ticketing system has greatly cut down response time, and enhanced interdepartmental cooperation. The reliability of the platform is also something that we enjoy, it is stable, safe, and constantly enriched with the meaningful improvements. Since the onboarding till the everyday practice, LiveAgent has turned out to be a reliable tool that provides a real value to our customer engagement strategy. It is a great option when a company should enhance its internal efficiency and the satisfaction of clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part of LiveAgent to me is the ease with which it gathers all communication channels with customers in a central place. The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels. The navigation on the platform is easy and new members of the team learn to navigate through it within a short time. In terms of management, the reporting tools will be very visible regarding the performance of agents and client satisfaction. Their customer care team is also responsive, well informed, and sincerely committed to working towards the success of businesses. On the whole, LiveAgent is a great value company at any price to any company that wishes to take its customer support business to the next level. #### Cons Although LiveAgent is doing very well in general, it still has a few things that can be improved. The mobile application is functional, but sometimes it is not very fast in handling a variety of tickets or switching between the discussions. Some more enhanced report and dashboard customization features would be useful as well when it comes to data-driven teams such as our one. Besides, the first installation takes certain time to program workflows and automation rules to the point that it is perfect, however, once it is established, the system is flawless. Such are small inconveniences in the sight of the value it renders. #### Reasons for switching to LiveAgent Our company required a unified, multi-channel customer support system that would form one platform that incorporates email, chat, and social media. LiveAgent also had superior reporting, quicker response and easy interface, which made it more effective in our marketing and customer care activities. --- ### Live agent - Modern solution for our multichannel communication - Overall rating: 5/5 - Reviewer: Markéta N. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered We are very satisfied with LiveAgent overall. Implementing the system has significantly simplified our day-to-day customer service management. By centralizing all communication into a single queue, we now have a clear overview of all tickets, nothing gets forgotten, and it's easy to distribute workload across agents and teams. We especially appreciate the high level of flexibility, which allows us to adjust most settings ourselves without needing assistance from support or IT. This saves us both time and costs. Features like IVR, detailed reporting, easily customizable templates, and simple chat integration allow us to tailor the system to the needs of each brand or country we support. As a result, we’ve seen a notable improvement in performance, for example our SLA has increased from 80% to 97%, and our average response time has decreased from 24 hours to approximately 6 hours. LiveAgent gives us full control over our customer service and supports our commitment to delivering an excellent customer experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Unified inbox for all channels. We used to switch between emails, phone calls, and social media, but now everything is in one place, and no ticket gets forgotten. - Self-management capabilities. When launching a new country or brand, we can easily connect an email inbox, set up departments, templates, IVR, and even phone numbers ourselves – without needing any support from LiveAgent or our IT team. - System flexibility. Everything is clear, easy to configure, and allows for quick adjustments based on current needs. - Powerful features. IVR, well-structured and customizable reporting, smooth chat integration and styling, automation, and templates. - Balanced agent workload. Having a clear overview of work across departments and agents allows us to distribute tasks more evenly and avoid overload. - Time and cost efficiency. Since we manage everything ourselves, we don’t need external support or integration services, which saves us both time and money. #### Cons We haven’t encountered any negatives with LiveAgent during our usage. The system fully meets our needs. #### Reasons for choosing LiveAgent We chose LiveAgent based on a combination of key factors. What impressed us the most were the extensive configuration options, user-friendly interface, and features such as IVR, detailed reporting, and easy chat integration. A major advantage is the ability to manage most of the setup independently, without needing external assistance – saving both time and costs. LiveAgent allowed us to unify communication across multiple channels and brands, which brought more clarity and efficiency. Last but not least, the excellent price-to-performance ratio played a big role – considering everything the system offers, it’s a highly competitive solution. #### Reasons for switching to LiveAgent All of the reasons above I have written in the review #### Vendor response Hi Markéta, Thank you so much for the detailed review, we appreciate it a lot! We're beyond happy that you've been satisfied with LiveAgent thus far and that we can contribute to a smooth and efficient running of your your customer care operations! Thank you for your continuing support and remember that if you ever need assistance, you can reach us 24/7! :) - All the best, the LiveAgent team Replied July 2025 --- ### Simple IS better. - Overall rating: 5/5 - Reviewer: Bryan C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Im going to suggest this platform where ever i go. There isn't a simpler software that could match LiveAgent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros i really think that Helpdesk saas companies really tend to overcomplicate the ticketing software model to both justify the price as well to get some kind of edge up on competitors, when really all you need is the simplicity of tracking the actual open close of the ticket. I just dont always see a benefit of spending 60% of the time of a ticket trying to move the ticket along a pipeline instead of on the actual issue its self. I really enjoy the simplicity of liveagent as well as how easy it is to recall old tickets. Im not going to care about which technician moved ticket #9492384 to the state of "Out of Office" in 3 months from now. no i love clicking the search and typing what i need and opening the old tickets of what i need. Plus making a ticket is as simple as emailing the relay, or clicking + and making a ticket with 3 questions, not 40 REQUIRED fields. #### Cons When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history. i dont like it. #### Reasons for choosing LiveAgent SIMPLE, nice UI, ease of email setup. Basically how the product worked for our company and what we expected and didn't expect of integration. We still wanted control over our helpdesk, and if its via email we can still operate outside logging in. #### Vendor response Hi Bryan, thank you very much for your positive review! As you pointed out, a solution that offers a wide range of useful features without unnecessary complexity is often all a business really needs — and we're proud to offer just that: a full-featured, yet simple and effective platform. We're happy that it has been working well for you! Thank you also for the suggestion for improvement, we appreciate your feedback. If you ever need help with anything, please feel free to contact our support team anytime! - All the best, the LiveAgent team Replied July 2025 --- ### A great solution, with a few quick win opportunities to be better! - Overall rating: 4/5 - Reviewer: Sam B. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Onboarding was quick and easy, customer success reps are knowledgeable and helpful, my team loves this solution vs what they used before! With a few minor tweaks, this platform could easily outpace its competitors! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The single pane of glass approach to contact center management is great! For the same or lower price as many other providers, you get a robust contact center solution with features for every size business! I appreciate that I can edit the colors and styling of the customer-facing sections too - this aligns much better with our branding! #### Cons The UI could use an update to modern standards, both customer-side and agent-side. Accessibility - please add native support to increase font size, apply high contrast, and similar needs for folks with disabilities. Customizability - for the chat buttons, chat windows, etc that are customizable via CSS, provide a list of the classes / IDs used for easier customization. #### Reasons for choosing LiveAgent Better pricing, good features, aligned more with our needs as a growing business. #### Reasons for switching to LiveAgent Needed more features, and desire to combine email/phone/chat into one dashboard for our customer service team. #### Vendor response Hello Sam, thank you so much for the words of appreciation, as well as for the very detailed feedback! Your comments are truly valuable to us, and you can rest assured that they have been dully noted. We're glad that you have been satisfied with us overall, and we're always here for you (24/7), in case you need help or want to share more feedback with us directly. Thanks once again for your support! - All the best from the LiveAgent team Replied July 2025 --- ### Dependable, Smooth Interface, with Room to Refine - Overall rating: 5/5 - Reviewer: Monica V. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Live Agent delivers a solid, user-friendly support experience. It strikes a good balance between speed and personal connection. The interface is intuitive, and it’s easy to keep track of conversations and tickets. There are a few pain points, like occasional hiccups when switching channels or handing off issues between teams, but nothing that outweighs the benefits. It’s a dependable tool that makes both customers and support teams feel more in sync. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most is how fast and personal support feels with real-time responses. The user-friendly interface is also superb. #### Cons What I like least is that things can get a little clunky when switching between channels (like from email to chat to ticket). Sometimes context gets lost, or you have to re-explain the issue if it escalates across teams. It’s not a deal-breaker, but it can slow things down, especially in more complex cases. #### Reasons for choosing LiveAgent LiveAgent offers a clean, user-friendly, intuitive interface. #### Vendor response Hi Monica, thank you very much for reviewing us and sharing your thoughts! We are glad that your experience with us is overwhelmingly positive and we're sorry for any smaller hiccups that you have experienced. You are more than welcome to contact our support team, available to you 24/7, and discuss with them the issue that you described in your review. I hope we'll be able to make your experience with us even smoother! :) - All the best, team LiveAgent Replied July 2025 --- ### Powerful support system, even better when integrated - Overall rating: 5/5 - Reviewer: Nathan G. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered So far, very positive. The setup took a bit of time but was worth it once the integrations were running. We now have email, live chat, WhatsApp, Instagram, and WooCommerce all tied together, which makes customer support much more efficient. For a small team like ours, it’s helped reduce the faff and keep everything in one place. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We’ve only been using LiveAgent for a few weeks, with a couple of agents, but it’s already proving itself. The integrations are what stand out most — we’ve connected Instagram, WhatsApp, and WooCommerce. Being able to quickly pull up customer orders alongside tickets is a real time-saver. The ticketing system is solid, and the layout makes it easy to follow conversations. #### Cons The interface could use a refresh in places — it feels a bit dated visually. The mobile app is also slightly clunky compared to the desktop version. That said, it’s functional and does the job. #### Reasons for switching to LiveAgent eDesk was a lot more expensive and lacked the ability to integrate your own SIP voip system #### Vendor response Hi Nathan, thank you for reviewing us – we're very happy that LiveAgent has met your business needs so well! Your feedback about the interface and the app is appreciated, and we're glad that despite some imperfections, it did not disappoint in terms of functionality. We are here for you 24/7, in case there is ever anything we can help with! - Best, team LiveAgent Replied July 2025 --- ### Turning Customer Chaos into Clarity - Overall rating: 5/5 - Reviewer: Susan G. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. my experience with LiveAgent has been good. Once I got used to it, it became a really helpful tool for handling customer support smoothly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked that LiveAgent keeps all customer messages in one place, making it easy to reply quickly. It’s simple to use and helps manage support without stress. #### Cons It can be a bit confusing at first because of all the options, so it takes some time to get used to. --- ### LiveAgent...Yes! - Overall rating: 4/5 - Reviewer: Joanne C. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am writing to share my positive experience with LiveAgent. I have found the platform to be an excellent, user-friendly product that has integrated well into our workflow. The available features have allowed us to efficiently meet all of our operational requirements, and it has proven to be a highly effective tool for our team's success. We appreciate the value this platform provides and look forward to continuing our use of the service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really appreciate that everything is consolidated in one place, which eliminates the need to flip back and forth to locate items. #### Cons LiveAgent has remained the same for several years, and I believe it is time for an update and a facelift. --- ### Simplifies Customer Support and Saves Time - Overall rating: 5/5 - Reviewer: Rebecca M. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with LiveAgent was positive. Once I got used to it, it made handling customer messages much easier and helped me work more efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros LiveAgent was very easy to use and helped me manage all customer messages in one place. I liked that I could respond quickly and keep track of everything without any confusion. #### Cons At first, it felt a bit overwhelming because of all the features. It took some time to get used to how everything worked. --- ### Simple and Reliable Live Chat with Useful API - Overall rating: 5/5 - Reviewer: Sebastian L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with LiveAgent has been positive. It is easy to use, keeps conversations organized in one place, and helps respond to users quickly. The API is very useful for integrations. The mobile app is limited compared to the main version, which makes working on the go less convenient, but overall it is a reliable and practical tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and quick to respond. Helps manage conversations in one place and improves communication with users. Also offers an API, which I use for integrations. #### Cons The mobile app is significantly limited compared to the main app, which makes managing conversations on the go less effective. --- ### My Take on LiveAgent in Healthcare Industry - Overall rating: 5/5 - Reviewer: Amber L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros LiveAgent is a comprehensive customer support program that allows me to connect with patients via live chat, email and phone thus resolving and booking their appointments rapidly. #### Cons Since I implemented LiveAgent in 2019, I have never experienced bugs nor overwhelming features to customize. #### Vendor response Hello Amber, Thank you so much for your positive review! We are happy to hear that you have been satisfied with LiveAgent for all those years. :) - Best, the LiveAgent team Replied August 2025 --- ### Budget Friendly Social Media Responding Tool - Overall rating: 4/5 - Reviewer: Cole W. - Verified reviewer: Yes - Industry: Utilities - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall experience with LiveAgent has been great, as for mentioned the product does what we need it to do and easily integrates into Facebook's messenger serving as a great tool for our Customer Service team to manage responses too. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Value for money. LiveAgent is an easy to use tool, for responding too social media complaints. Interface is fairly easy, as well as it's connecting ability. #### Cons The actual chat ability is great, however note that LiveAgent is a jack of all trades as a tool and master of none. This means the interface can be a bit clunky at times and the reporting is limited. --- ### LiveAgent, my most precious partner!!! Great value for money. - Overall rating: 5/5 - Reviewer: Ricardo G. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with LiveAgent is very positive as it is an precious tool for my everyday communication with coworkers, clients and suppliers. I use it every day to message and email my work network. It is very praticle and intuitive to use in every task of our customer support and intranet communication. I really dont know what we could do without LA. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use and to navigate and the various features, unexpensable for my company´s customer support. #### Cons No pop-up notifications allowed. in the ticket management. When a coworker updates a ticket, it should be put in top of the newest tickets so we can now that there was na update right on the spot. --- ### For all help you might need liveAgent does it all, trust liveAgent and thank me later. - Overall rating: 5/5 - Reviewer: Candis L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with liveAgent has been great and I don't regret any bit. It delivers and we as it's users love it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything about liveAgent is amazing, its pricing plans my God! Very affordable even for small business owners. Enjoy all social media integrations. Live chat, reliable ticketing and their customer support is incredible. Easy to install and use and it perfectly does what it's supposed to do. A ten over ten software. #### Cons When starting we had several minor challenges but now we are enjoying the ride. Excellent work liveAgent. #### Vendor response Hi Candis, Thank you so much for your kind words! It's a pleasure to hear that LiveAgent is working so well for you! :) - All the best, the LiveAgent team Replied July 2025 --- ### LiveAgent Review: Pros, Cons, and Pricing - Overall rating: 4/5 - Reviewer: Andhale rangnath V. - Verified reviewer: Yes - Industry: Farming - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LiveAgent is an all-in-one, multi-channel help desk software designed to centralize customer service interactions into a single, universal inbox. It seamlessly converts inquiries from email, live chat, phone calls, and social media platforms into trackable support tickets. The software is highly regarded for its lightweight, lightning-fast live chat widget, native built-in VoIP call center. cost-effective solution for small-to-midsize businesses seeking an alternative to expensive enterprise platforms like Zendesk. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Excellent Value for Money: It offers a rich suite of features—including ticketing, live chat, and a built-in call center—at a significantly lower price point than its main competitors. True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls. #### Cons Outdated user interface Weak mobile experience Limited advances analytics Costs Scale Quickly with Large Teams --- ### Great for small companies! - Overall rating: 5/5 - Reviewer: Amy I. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've loved it for the past two years. It's great for our smaller company size and the amount of requests we get. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the ease of setting it up and the user experience on their end and our end. It's great for customer service and has some great functionality. It's also more affordable than a lot of other options out there. #### Cons Nothing - it's been absolutely great. Their service is also great if you have a question or concern. No complaints! --- ### Feature Rich Help Desk Platform for Managing Customer Support Efficiently - Overall rating: 5/5 - Reviewer: MESHVKUMAR P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used weekly for free trial - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I am having good experience with LiveAgent. It really powerful omnichannel help desk solution that solve issue of supporting teams manage customer interactions more efficiently and improve response times. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros LiveAgent is a very helpful in customer support platform, as it allows various communication channels such as email, live chat, social media, and calls into one place dashboard. I really like the ticket handling system & live real time chat feature that help teams respond faster and keep track of customer conversations easily. #### Cons Only one thing that can be enhanced is the mobile experience, as some of features are more limited as compared to laptop version. --- ### Efficient and User-Friendly CRM for Streamlined Customer Support - Overall rating: 4/5 - Reviewer: Seema D. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with LiveAgent has been positive. It streamlined our customer communication by bringing multiple channels into one platform, making support faster and more organized. While there is a slight learning curve and some limitations in advanced features, it remains a reliable and cost-effective solution for managing customer interactions efficiently. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros LiveAgent offers an all-in-one platform with easy ticket management, fast live chat, helpful automation, simple interface, and useful analytics, making customer support efficient and organized. #### Cons LiveAgent can feel slightly overwhelming at first due to its many features, the interface could be more modern, and some advanced integrations and customization options are limited compared to higher-end CRM tools. --- ### Deliverd LiveAgent Review - Overall rating: 4/5 - Reviewer: Junaid H. - Verified reviewer: Yes - Industry: Furniture - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A pretty solid software that improved our clients booking directly from our website much more often. It answers most general inquires really fast. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The software works great for fast and reliable customer engagement. It can customize client experience by multi-tasking and providing a sense of rapport. #### Cons Costs to hire and train live agents can be expensive, but also its hard to use LiveAgent if your trying to scale your business. #### Vendor response Hi Junaid, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your customer care. Don't hesitate to contact our support team via chat or email if you have any questions or issues - we're here for you 24/7! -LiveAgent team Replied April 2025 --- ### Ace it in customer support with LiveAgent, the greatest of all time. - Overall rating: 5/5 - Reviewer: Brooke S. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Everything about LiveAgent has worked so perfectly so far. It makes it easy to interact with our customers and help us provide quick support services. Since day one, the LiveAgent experience has been very flawless. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The AI auto-reply tool that help us offer customers quick responses. LiveAgent integration with our other products makes it easy to centralize our customer communications. The detailed reports and logs that help us to track our success in customers engagements. LiveAgent has multiple ways to interact with customers like live chats and calls. #### Cons There has been no problems with LiveAgent. The experience has been spotless. #### Vendor response Hey Brooke! Thanks for sharing your experience with LiveAgent. It’s awesome that our AI auto-reply tool and integrations help streamline your customer interactions. Glad to hear reporting and multiple communication options are working well for you too. If you ever need anything, we’re here to help! - The LiveAgent Team Replied March 2025 --- ### LiveAgent has worked well for us - Overall rating: 5/5 - Reviewer: Lohith kumar V. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LiveAgent gathers customer concerns from different channels into one ticketing system, making it easier to track inquiries and resolve complaints efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We can manage customer questions from email, live chat, phone, and social media all in one simple platform. this helps keep track of all customer service inquiries, making it easier to process complaints efficiently and provide better support. #### Cons We have no concerns from our side. Everything is working smoothly, and we haven't encountered any issues while using it. The system is functioning as expected, and there are no negative points. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/liveagent-profile/reviews/?page=2) --- LiveAgent Reviews, Pros and Cons - 2026 Software Advice