5
4
3
2
1
Ease-of-use
4.6
Customer Support
4.7
Value for money
4.7
Functionality
4.6
"The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items."
"The tracking allows to not only ensure that we help our customers but also it allows us to review their history to understand how to help them better (i.e. are they a tech novice or pro?)."
"We have only been using the product for a short time, but we are very pleased with its ease and price."
"The only complaint I have is that when I connect my gmail account to the software it automatically marks my email as read. Very annoying when you're on the go."
"I mainly miss the possibility to search for e-mails by e-mail address, because without this option, working with LiveAgent is very complicated. Then the communication is very confused."
"Poor statistics and reporting functionality. No grading of rights making it difficult to distribute partial admin rights."
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