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> Reviews of LiveAgent. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if LiveAgent is a good fit for you!

Source: https://www.softwareadvice.com/crm/liveagent-profile/reviews

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LiveAgent Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/crm/liveagent-profile/)

Reviews

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# LiveAgent Reviews

## Reviews Summary

## Overall Rating

4.7

* * *

## Ratings Breakdown

5

(1,272)

4

(460)

3

(48)

2

(6)

1

(1)

## Secondary Ratings

Ease-of-use

4.6

Customer Support

4.7

Value for money

4.6

Functionality

4.6

* * *

### Pros

"Live Agent has the live typing insights which makes it easy for me to review what the client has typed before they hit send hence giving me a quickest way to respond on time, the interface has been kept clean to access all messages easily in the inbox"

"The AI auto-reply helps us give quick responses to customers, and the integrations make it simple to manage all conversations from one platform."

"According to my experience live agent help us in providing the best customer support for our company and create a good relationship with our clients all over the world wearable to respond to complaint tickets just in few minutes"

### Cons

"Email response times are frustratingly long, and the absence of phone support or screen-sharing options makes resolving complex issues unnecessarily slow."

"The free plan is limited, the interface can feel slightly outdated, and advanced features require a paid upgrade."

"It also takes a while to fully learn all the features, and some customizations aren’t as intuitive as they could be."

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LiveAgent Reviews, Pros and Cons - 2026 Software Advice