5
4
3
2
1
Ease-of-use
4.6
Customer Support
4.7
Value for money
4.7
Functionality
4.6
"They help our customer support team to be professional and to provide great support to all our clients and customers. This helps us to maintain a great relationship with our customers."
"The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items."
"Features of Live Agent has reliable helpdesk solutions, with this kind of customer service organizations will surely improve their workflow efficiency and improve customer satisfaction."
"The only complaint I have is that when I connect my gmail account to the software it automatically marks my email as read. Very annoying when you're on the go."
"I mainly miss the possibility to search for e-mails by e-mail address, because without this option, working with LiveAgent is very complicated. Then the communication is very confused."
"Poor statistics and reporting functionality. No grading of rights making it difficult to distribute partial admin rights."
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