If you are thinking about using LiveAgent, one piece of advise I can give you is to spend some time figuring out how to use the tools that it provides. For some of them, it isn't exactly obvious how to do it, but if you put in the effort to figure it out, you'll find that the service is more than worth it.

I really like the platform, since it is really simple to operate and I can thus practice my customer support agents on it. The platform has a wide variety of appealing features, some of which are detailed in the following list: The ability to share a mailbox, improved lead capture and engagement, heightened efficiency, outstanding value for the money, and a great deal of additional benefits are also included.

Only the most expensive tier, which often comes with numerous features and options that you might not want, offers a link to social media; however, if you wish to add any of these features à la carte, doing so will be expensive on its own.

LiveAgent makes it super easy to engage with our customers from one place. It was very easy and fast to install, set up and it keeps updating. Also, LiveAgent is very safe and secure.

LiveAgent has helped us simplify our engagement with customers since it allows us do everything from one place. I like the ability to handle all customers inquiries from one place which saves much time.

I haven't yet identified anything challenging while using LiveAgent.

It has been from more to less. In the last 3 years has barely evolved (if not regressed), not being anymore a market leader. If I still haven't changed is due to all integration I have already done with the app.

It's a really useful omnichannel tool, which requires mid-size effort to configure and obtain an inmediate profit.

Development and support are on their own. They add/ change / delete functionalities without further notice. It's quite frustrating when a given morning your agents tell you that something you have been using for years is not working and when you reach support team responds saying that this feature never existed, as you are idiots. This issue could be easily solved if product team would submit a regular/weekly email with the content of the product roadmap, so teams can addapt in advance their operation to deleted/changed/added functionalities.

Overall, our experience with LiveAgent has been very positive. The comprehensive suite of features and integration with our other systems has allowed us to provide a much more efficient customer service experience. We've noticed an increase in customer satisfaction since using LiveAgent and would recommend it to anyone looking for an easy to use and comprehensive chat solution.

LiveAgent has been an invaluable addition to our customer service team. We've been able to provide a much more efficient and comprehensive chat service to our customers. It's easy to use, and the integration with our other systems has been seamless. We've noticed an increase in customer satisfaction since using LiveAgent.

The only downside to using LiveAgent is the occasional lag when trying to connect with customers. This has been a minor issue, however, and the customer service team has been quick to address any issues we've encountered.

This software makes customer care activities much easier to handle. Since it connects many different platforms, it makes us more effective because we are able to respond to customer queries very quickly. Overall it completely changed the experience of work in customer service department into better (before the implementation it was quite chaotic and stressful) and I believe also customers feel nicer experience from customer support.

The only cons I find is occasional lagging when opening new chats. One more thing is that you are not able to set your own priorities of notifications.

Live agent comprehensive features, and affordability make it a solid choice for businesses of all sizes.

Live Agent is affordable, with a range of pricing plans to suit businesses of all sizes.

Live Agent have issues with integrating with other software tools, which may be a concern for businesses that rely on multiple tools for customer support.

Overall, LiveAgent is a great and fantastic tool for interacting with customers. It is very easy to use and very secure.

LiveAgent has a very friendly and intuitive user interface which makes it easy to use. It has helped us to do everything just from one place thus saving much time. I like the ability to handle all customers inquiries just from one place. Also, i like how it provides a customer service portal which allows customers to create and receive quick responses to tickets.

I haven't yet identified any area that requires improvement. LiveAgent meets our expectations.

It is an essential application for any business that needs to improve their engagement and interaction with their customers. Their customer support team is readily available and always ready to help.

LiveAgent allows us to handle all our customers inquiries from one interface which is time saving. It has a real-time live chat feature which improves interaction and engagement with our clients. It has also improved live meetings and on-email communication.

LiveAgent is very safe and secure. Until today we have never recorded even a single challenge.

We were using different systems for email, chat etc. LiveAgent helped us do everything in one place.

The chat icon leave something to be desired. Other dedicated chat software have better cta buttons on their chat widgets.

LiveAgent is an essential tool for any business that needs to provide quick and efficient customer support. The user interface is easy to use and the reporting features are comprehensive. The customer service team is always very responsive and helpful.

LiveAgent is an exceptional customer service tool that has completely changed the way we interact with our customers. The support team is incredibly helpful and always available to answer any questions we have. The dashboard is intuitive and user-friendly, and the reporting features are top-notch.

LiveAgent can be slow to respond to certain requests and the cost of the service can be high for smaller businesses.

We can use this to develop an exciting new approach to interacting with our audience. Insightful tracking of site visitors allows you to pick the brains of your customers and potential buyers.

LiveAgent provides a full set of features to facilitate live chat functions on your site. I really like that you can track a user's position and send them a chat invitation automatically while they're on your site.

The only real drawback I've found is that you have to log in somewhat often to keep your account from going dormant. Not having to worry about losing access to my account because I forgot to set a login reminder is a huge relief.

LiveAgent is helping us convert initial chat enquiries visiting our website into qualified sales leads. We provide a niche product to the very top of our market so being able to qualify enquiries at this initial stage is important to us. The other key outcome is LiveAgent has no impact on our site loading speed. We identified ZenDesk, our previous chat solution, was impacting out site loading speed - and therefore potentially impacting our SEO strategy. From a free trial, we found LiveAgent has zero impact on our site loading speed - we now have a better chat solution AND a faster loading webiste.

We use LiveAgent to manage chat conversations on our website with the aim of converting initial enquiries into qualified sales leads. There is afar great functionality than our previous chat software solution and is far more customisable, with options to brand and personalise it to our business. The other key feature for us is that it is the number one ranked chat widget for website loading speed, an important part of our SEO strategy.

There is so much more functionality and ability to personalise LiveAgent than our previous chat software (ZenDesk) so set up took a little longer - but the ultimate outcome has been far superior.

Overall, we have one product for web, email, chat, and phone support.

It was easy to get started and provides an all in one solution for helpdesk and support. The fact that it can connect to our website and provide chat as well as a knowledge base was great... but adding the capability of Phone Support through VOIP connections gives it an edge over almost everything out there. It's very customizable and we haven't found any issues with making it do what we need it to do. The support folk are good and answered all questions we had, but frankly we didn't really need them too much when we got started. They have continued to fix bugs and add features, so it's an active and live product that keeps getting better.

The UI could be a lot better. It's not bad, but it's not super great either. It takes a while to learn how to use the interface as some aspects aren't obvious. Once you know them, it's not bad, but it should be more obvious how to use it.

I'm really impressed with the capability and options available in live agent, without having to pay an arm and a leg. They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.

I really love the quick, responsive and helpful customer service given by LiveAgent. They have always gone above and beyond in answering questions, without leaving you waiting hours or days trying to DIY it yourself. The system itself is thorough and has everything most small businesses need to offer Help Desk Services for their clients.

I found the software is a bit dated, and required some round-about measures to do what I want, however it's very stable, and fulfills my needs.