# LiveAgent vs Convoso - 2026 Comparison - Software Advice > LiveAgent vs Convoso - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/crm/liveagent-profile/vs/safesoft-contact --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / LiveAgent vs Convoso Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 10, 2026 # LiveAgent vs. Convoso: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 10, 2026 # LiveAgent vs. Convoso: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/crm/liveagent-profile/) [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Starting Price $15.00per month Free trial Free version Pros: - Customer Support - Live Chat Cons: - Email Management - Call Management Who uses LiveAgent Based on 1787 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (23%), Retail, Consumer Goods & Services (13%) and Professional Services (12%) - Top use cases: Live Chat (25%), Help Desk (19%) and Customer Service (19%) 88% of users recommend this product [](https://www.softwareadvice.com/voip/safesoft-contact-profile/) [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) 4.5 [(387)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) Starting Price $90.00per month Free trial Free version Pros: - Ease of Use - Customer Support Cons: - Call Issues Who uses Convoso Based on 387 reviews - Popular among: Small businesses - Most common industry: Finance & Accounting (51%) - Top use case: Call Center (74%) 77% of users recommend this product [](https://www.softwareadvice.com/crm/liveagent-profile/) LiveAgent 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) [](https://www.softwareadvice.com/voip/safesoft-contact-profile/) Convoso 4.5 [(387)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.7 Based on 1,787 reviews Ease of use 4.6 Value for money 4.6 Customer support 4.7 Functionality 4.6 4.5 Based on 387 reviews Ease of use 4.6 Value for money 4.5 Customer support 4.5 Functionality 4.5 ## User interface * * * ## Key features Features selected based on 2,174 reviews from Call Center * * * Autoresponders 4.5 Call Logging N/A Call Monitoring N/A Call Recording N/A Call Routing N/A Call Scripting N/A Autoresponders N/A Call Logging 4.6 Call Monitoring 4.6 Call Recording 4.6 Call Routing 4.6 Call Scripting 4.4 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Shift4ShopNot enough reviews ](https://www.softwareadvice.com/ecommerce/3dcart-profile/)[ BigCommerceNot enough reviews ](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/)[ ProjectManagerNot enough reviews ](https://www.softwareadvice.com/project-management/projectmanager-profile/) [ Salesforce Sales CloudNot enough reviews ](https://www.softwareadvice.com/product/2764-Salesforce/)[ Dynamics 365 Business CentralNot enough reviews ](https://www.softwareadvice.com/accounting/dynamics-365-business-central-profile/)[ Google MapsNot enough reviews ](https://www.softwareadvice.com/cafm/google-maps-profile/) ## Reviews * * * VR Vishal R.Customer Support ExecutiveElectrical/Electronic Manufacturing, 1001-5000 employees "According to my experience live agent help us in providing the best customer support for our company and create a good relationship with our clients all over the world wearable to respond to complaint tickets just in few minutes" May 8, 2026 LD Lukáš D.CEOSecurity and Investigations, 11-50 employees "Email response times are frustratingly long, and the absence of phone support or screen-sharing options makes resolving complex issues unnecessarily slow." Apr 30, 2026 VR Verified ReviewerTransfer Sales AgentInsurance, 501-1000 employees "The dialer is efficient and keeps me on active calls instead of waiting, and accessing call recordings directly from the call log is a big advantage for reviewing details quickly." Apr 24, 2026 VR Verified ReviewerTransfer Sales AgentInsurance, 501-1000 employees "The only part I don’t like is the callback notification: when I’m already on another call, the reminder pops up for just a second and disappears, and I can’t reopen it or click it again." Apr 24, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Salesforce Sales Cloud vs LiveAgent](https://www.softwareadvice.com/compare/2764-Salesforce/vs/109980-liveagent/)[Zendesk Suite vs LiveAgent](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)[Ringover vs Convoso](https://www.softwareadvice.com/voip/ringover-profile/vs/safesoft-contact/)[RingEX vs Convoso](https://www.softwareadvice.com/call-center/office-profile/vs/safesoft-contact/)