LiveAgent vs Samsara

RATING:

4.7

(1578)

LiveAgent has 1578 reviews and a rating of 4.68 / 5 stars vs Samsara which has 333 reviews and a rating of 4.17 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (1578)
4.2 (333)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
April 8, 2024
April 12, 2024
Pros/Cons
  • Pros

  • Its feature set is quite good with good technical ability to answer questions.
  • Pricing is great and scales very well as of right now being a solo developer and also looks great when looking to scale to a few more agents.
  • Cons

  • I scrapped the entire concept of mobile agents down to the shockingly bad Live Agent Phone apps.
  • Poor statistics and reporting functionality. No grading of rights making it difficult to distribute partial admin rights.
Read all user reviews
  • Pros

  • Real time location ease of integration was fine.
  • Excellent reporting and driver management platform as well. All in one pricing was also a great feature.
  • Cons

  • Absolute worst customer service I think I've ever dealt with in my professional 10 year career. You can not get a hold of them by phone.
  • Lack of integration with our CRM and inability to automate creating new customers from an outside source.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
N/A
Explore product images
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2023

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos