# LiveAgent vs Totango - 2026 Comparison - Software Advice > LiveAgent vs Totango - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/crm/liveagent-profile/vs/totango --- [Home](https://www.softwareadvice.com/) / [Customer Success Software](https://www.softwareadvice.com/customer-success/) / LiveAgent vs Totango Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 15, 2026 # LiveAgent vs. Totango: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 15, 2026 # LiveAgent vs. Totango: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/crm/liveagent-profile/) [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Starting Price $15.00per month Free trial Free version Pros: - Customer Support - Live Chat Cons: - Email Management - Call Management Who uses LiveAgent Based on 1786 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (23%), Retail, Consumer Goods & Services (13%) and Professional Services (12%) - Top use cases: Live Chat (25%), Help Desk (19%) and Customer Service (19%) 88% of users recommend this product [](https://www.softwareadvice.com/product-analytics/totango-profile/) [Totango](https://www.softwareadvice.com/product-analytics/totango-profile/) 3.7 [(33)](https://www.softwareadvice.com/product-analytics/totango-profile/reviews/) Starting Price Not provided by vendor Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Totango Based on 33 reviews - Top use case: Customer Success (39%) [](https://www.softwareadvice.com/crm/liveagent-profile/) LiveAgent 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) [](https://www.softwareadvice.com/product-analytics/totango-profile/) Totango 3.7 [(33)](https://www.softwareadvice.com/product-analytics/totango-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.7 Based on 1,786 reviews Ease of use 4.6 Value for money 4.6 Customer support 4.7 Functionality 4.6 3.7 Based on 33 reviews Ease of use 3.6 Value for money 3.6 Customer support 3.7 Functionality 3.6 Looking for better value for money? Ask an advisor for high-rated alternatives Looking for better value for money? Ask an advisor for high-rated alternatives Looking for better value for money? Ask an advisor for high-rated alternatives ## User interface * * * ## Key features Features selected based on 1,819 reviews from Customer Success * * * Autoresponders 4.5 Canned Responses 4.6 Chat/Messaging 4.7 Customer Engagement N/A File Sharing 4.6 Mobile Access 4.5 Autoresponders N/A Canned Responses N/A Chat/Messaging N/A Customer Engagement 3.1 File Sharing N/A Mobile Access N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Shift4ShopNot enough reviews ](https://www.softwareadvice.com/ecommerce/3dcart-profile/)[ BigCommerceNot enough reviews ](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/)[ ProjectManagerNot enough reviews ](https://www.softwareadvice.com/project-management/projectmanager-profile/) [ Dropbox BusinessNot enough reviews ](https://www.softwareadvice.com/file-sharing/dropbox-profile/)[ GoodData.AINot enough reviews ](https://www.softwareadvice.com/bi/gooddata-profile/)[ Microsoft TeamsNot enough reviews ](https://www.softwareadvice.com/voip/microsoft-teams-profile/) ## Reviews * * * VR Vishal R.Customer Support ExecutiveElectrical/Electronic Manufacturing, 1001-5000 employees "According to my experience live agent help us in providing the best customer support for our company and create a good relationship with our clients all over the world wearable to respond to complaint tickets just in few minutes" May 8, 2026 LD Lukáš D.CEOSecurity and Investigations, 11-50 employees "Email response times are frustratingly long, and the absence of phone support or screen-sharing options makes resolving complex issues unnecessarily slow." Apr 30, 2026 MF Mostafa F.Senior Billing & Collection SpecialistComputer Software, 51-200 employees "Easy to use, and helps me to track my tasks and activities on a daily basis." May 26, 2023 OY Olivia Y.Head of Customer SuccessE-Learning, 11-50 employees "The timeline view is also limited - believe it or not, in 2026 you can only search subject lines rather than the full content of activities or notes, which makes it difficult to find important information quickly." Mar 16, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Salesforce Sales Cloud vs LiveAgent](https://www.softwareadvice.com/compare/2764-Salesforce/vs/109980-liveagent/)[Zendesk Suite vs LiveAgent](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)[Skalin vs Totango](https://www.softwareadvice.com/customer-success/skalin-profile/vs/totango/)[Custify vs Totango](https://www.softwareadvice.com/customer-success/custify-profile/vs/totango/)