LiveAgent vs Zoho Desk
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.4 / 5
Value for Money
4.7 / 5
4.5 / 5
Customer Support
4.7 / 5
4.3 / 5
Functionality
4.6 / 5
4.5 / 5
Last Review Written
September 4, 2024
August 20, 2024
Pros/Cons
Pros
- The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
- The tracking allows to not only ensure that we help our customers but also it allows us to review their history to understand how to help them better (i.e. are they a tech novice or pro?).
- We have only been using the product for a short time, but we are very pleased with its ease and price.
Cons
- The only complaint I have is that when I connect my gmail account to the software it automatically marks my email as read. Very annoying when you're on the go.
- I mainly miss the possibility to search for e-mails by e-mail address, because without this option, working with LiveAgent is very complicated. Then the communication is very confused.
- Poor statistics and reporting functionality. No grading of rights making it difficult to distribute partial admin rights.
Pros
- The software is pretty; the user interface is very attractive and impressive. It does seem well developed.
- Business - customer relations. We are able to amass a great wealth of product and customer feedback that we can reference in the future as needed.
- I have been using SaaS products from Zoho for more than 7 years and they keep getting better every time. I really enjoyed Zoho desk for the better overview on incoming information.
Cons
- Things were getting lost or overlooked about and it had been making me insane. Zoho has a great set-up of items and this one isn't any special case.
- Inability to control what notifications you receive in the notification center, leads to excessive notifications.
- The software was difficult to navigate and ultimately setup. I found it confusing and not very intuitive or straight forward.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
