LiveChat Software


 

LiveChat is an integrated chat and help desk platform that allows companies of all sizes to chat with their visitors and customers. The solution embeds into the business website from where the online visitors can communicate with the agents via a chat window.

Along with core live chat functionality, it has a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms. Businesses can install LiveChat on multiple websites and can connect with the larger audience. Customers can also be invited to the chat box by sending the chat link to them via email and text messages. Each chat is automatically graded based on the analysis of the responses given by the customers.

LiveChat is a customizable solution, allowing users to add different themes and colors to their chat windows. It offers customer support via chat, email and phone.

 

LiveChat - Dashboard
 
  • LiveChat - Dashboard
    Dashboard
  • LiveChat - Customize chat windows
    Customize chat windows
  • LiveChat - Chats
    Chats
  • LiveChat - Reports
    Reports
  • LiveChat - Visitors list
    Visitors list
  • LiveChat - Applications
    Applications
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

325 Reviews of LiveChat

 

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Software Advice Reviews (15)
More Reviews (310)

Showing 1-15 of 15

Felix from corporación Estelio
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

An interactive window with your customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Definitely, it is a very effective tool for communication between the client and the business. Its quick and simple configuration is an added value .. you can measure almost that in saw the stories of the user and agent, there is with the reports section that shows the number of days you have had chats, chat satisfaction scores, number in queue and the results of the surveys. With this data you can make a good marketing ... the best use of this tool are the instantaneous answers (this provides security & confidence to the user) this definitely increases the productivity (sales) of any company

Cons

I do not have negative comments, it is a specific tool, for a specific use and a specific result (Communication, attention and growth)

Review Source
 
 

Colleen from Guaranteed Rate
Specialty: Other
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

June 2018

June 2018

EZ

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

What a great tool for businesses and consumers. People do not want to pick up the phone to get help - so much easier to have a LiveChat!

Cons

The product could be a little more intuitive and respond faster. From both ends it can feel a little slow.

Review Source
 
 

JENNIFER from OSNC
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I really like the product and its supper easy and convenient when you need to talk to someone and you don't have time to sit on the phone!

Cons

The only thing I can say about this is that sometimes it wont load or us unavailable but than that its is awesome.

Review Source
 
 

susan from Linkasink
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

LiveChat gives customers instant help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great option to add to your website.

Pros

Live chat gives your customers instant help on websites, customers enjoy the fact they don't have to wait for an email reply and no need to call.

Cons

Some times connection will fail or takes a while to connect to an agent. sometimes slow connection.

Review Source
 
 

Jen from Quantum Business Solutions, LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

LiveChat - Great Product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Easy to use for the laymen
Integrates to any site easily
Easy to use Knowledge Base
Easy to upload files
Easy to push files to customer
and more

Cons

This is a terrific software. I highly recommend it. No downside that I can see at all. Very professional looking.

Review Source
 
 

Bruce from R&B services
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

what can i say

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I can definetly get a better response than in than emails and also returning phone calls. very good

Cons

How can you complain or have something to say about an app that truly makes your life easier. beats me

Review Source
 
 

Natasha from Enercept
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

LiveChat

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

LiveChat has been a huge success for our company. We use it on our website to gain prospective leads. We have had an increase in our leads because someone is available to get information to transfer to an estimate request.

Cons

In LiveChat if a customer leaves to quickly, you can't get them back. Which in turn means you could end up with little to no information about your future customer.

Review Source
 
 

David from Hunter Vision
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

LIveChat is solid!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The best feature to me is the tracking ability it has! You can engage with potential clients, and even see where they are located.

Cons

Does seem to integrate with as many applications as I would prefer. In today's world, I like things to connect, and this app seems to be off by itself.

Review Source
 
 

Rameez from Mount Pleasant Group
Specialty: Consulting
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

Wonderful thing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

However it's always the purpose it's made for

Pros

Live Chat is the best tool you can have to grow your business in fact I would say it is a must to have it

Cons

Functionalities are limited as you can only do chatting and there's not much shedding that you can do

Review Source
 
 

Tony from Associated Career Management Australia
Specialty: Other services

September 2016

September 2016

I love Live Chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It ease of use and ability to quickly interact with our clients

Likes Least

It is constantly being updated and improved so I really have no negative comment

Recommendations

If you want to interact with your clients quickly and professionally it is for you

 
 

Haeley from All Volleyball
Specialty: Retail

August 2016

August 2016

Success with LiveChat

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

LiveChat allows us to communicate with several different customers at once rather then them all waiting on hold on the phone. We are also able to help customers faster.

Likes Least

You aren't able to see what is in a customers cart.

Recommendations

Give it a shot, it can't hurt! I bet you will like it and it will bring in more revenue.

 
 

Dave from Dictate Australia Pty Ltd
Specialty: Consulting

August 2016

August 2016

The Ultimate Customer Engagement - Must Have For Every eBusiness

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The product is very easy to implement with instant results. The ability to see and learn your visitor/customer navigation through your site gives you the insight into how best to pre-empt and questions. Visitors love the fact they can talk to a real person, no hard sell via a phone the visitor is in control. Support from the vendor is fantastic, using their own chat technology to contact support, too easy.

Likes Least

Nothing, this product pays for itself month after month. Easy to use, easy to install.

Recommendations

The option for visitors, especially on an ebusiness website to ask questions and get clarification from a a real person about products and services adds to the whole customer experience. It saves the customers time looking for answers and helps you promote the professionalism of your business, good old fashioned customer care is still highly relevant. I use this software on my online shop to advise on products and also on my blogs to just answer questions and give advice.

 
 

David from .com Solutions Inc.
Specialty: Software / IT

August 2016

August 2016

Excellent reliability and battery life by use of push notifications.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Push notifications work splendidly, it doesn't use up too much of my battery power (unlike competing products), I don't need to log in every time I launch the app.

Likes Least

I would like to see built in integration with Google Translate.

Recommendations

I recommend trying the 30 day demo, and test your ROI using the reporting feature. I found that I was able to completely pay for the annual subscription in less than 2 weeks. And that ROI continues to this day.

 
 

Jordan from Choice Ministries Inc.
Specialty: Non-Profit

August 2016

August 2016

Awesome & Easy-to-Use Chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The customization options for multiple web pages is one of my favorite parts! We weren't sure it was possible to offer a chat option that looked great and that our team loved using and we've found that in LiveChat. The agent interface is clean, well-built and easy to use. Canned responses and customer sneak peek (seeing what they're typing before they send it) has been so helpful in providing quick and efficient service via chat.

Likes Least

Nothing really. The only suggestion I had was to make the auto-correct/spell check a little more intuitive, but other than that, everything has been great!

Recommendations

Give the free trial a try. You won't be disappointed!

 
 

Mackenzie from BimmerWorld
Specialty: Retail

October 2015

October 2015

So good, other live chat services aren't even close!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product is superior, the service is just as good!

Likes Least

I could wish for a couple extended integrations but they are hardly an issue.

Recommendations

LiveChat is MUCH easier to use than LivePerson. I used Liveperson for years and found it to be horrible, both the product and the customer service. My LiveChat results are much better than other services I have used.

 
 
 
Showing 1-20 of 310


June 2018

June 2018

Good software with brilliant design

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very effective and efficient, good design and allows you to clearly view the screen- recommend to all.

Cons

Takes a while to load, does not have good font size and i do not think it can be changed in the settings

Review Source: Capterra
 

Adriana from Freelacer

June 2018

June 2018

Excellent and intuitive software for chat and technical support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is a good support tool for large and medium companies. For small companies, I do not think the investment is justified.

Pros

It is a quite intuitive application, easy to use and friendly. I like to communicate with support staff.

Cons

I can not think of many things that I do not like. I would love to know a version for mobile devices, I really do not know if it exists.

Review Source: Capterra
 

Megan from Telecommunications Company

June 2018

June 2018

Simple and Easy

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

LiveChat is simple and very easy to use. You're able to accept one or multiple chats at a time, it's setup to where you can easily multitask.

Cons

I wish there was a better way to track data. For instance, if a customer leaves, exits the chat - or if there was a way to quickly view historical information.

Review Source: Capterra
 

Chase from Republic Wireless

June 2018

June 2018

We use LiveChat daily to provide real-time support for our customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

LiveChat is quite easy to use as a User and Administrator. As an administrator, you can help out your reps by overseeing the chat in stealth mode and provide helpful responses to the rep when necessary.

Cons

When changing a feature/functionality, it's quite difficult (or impossible) to change for a specific 'group'. If you want to change a feature/functionality for one particular group, you should be prepared for that change to manifest across the entire platform.

Review Source: Capterra
 

Justina from AUO

June 2018

June 2018

Multiple customization possibilities.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Unlimited customization - Livechat provides helpdesk teams with unlimited ability to customize their Livechat experience from chat window themes , to introducing social media buttons ,editing engagement graphics or removing the White label Livechat icon .Enabling teams to customize their Livechat experience.

Dedicated support team - Livechat probably has amongst the best support teams for a software program . They are reachable across every hour of the day and promptly address any constraint we encounter while using Livechat.

Analytical power - Livechat provides my team with analytical data detailing web visitor interaction with our website. These analytical data helps the help desk team improve the quality of our game ,while also aiding the product design team to effectively customize our website for maximized sales conversion.

Cons

Livechat is the best help desk solution money can buy.No complaints whatsoever ,and I have been a user for over two years.

Review Source: Capterra
 

Jessica from Specialty Communications, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Good program, basic features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reliable, straightforward live chat functions.

Pros

Live Chat is extremely easy to use, and was easy to implement. A stored record of chat history made it simple to find older chat conversations.

Cons

As our business has grown, this program didn't have the features to compete with some of the new services on the market. Great as a simple chat function, but not for more advanced needs.

Review Source: Capterra
 


June 2018

June 2018

Used at multiple websites to communicate with company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like most the immediate and no phone call needed with the company I want to speak to. It seems customer support has always been superb when using live chat rather than speaking to the support on the phone.

Cons

I haven't found anything I don't like. I have always been immediately connected with a chat session.

Review Source: Capterra
 


June 2018

June 2018

A good way to engage with cusotmers on your website

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that we are able to engage with customers when they are live on the website. We know a little bit of information about them before we engage with them, and can set up rules to engage automatically once they hit a specific page or number of visits.

Cons

I wish that there was a way to notify all sales reps when a new visitor arrives and not just auto-assign it to one rep. Makes taking turns a bit difficult. I think this lack of functionality is due to the fact that we have multiple different teams, sales, support, success etc.

I also wish that more information was captured and shared on the back end. We can see user ip address and other information, but this is not exportable or viewable in a report for later consumption. It would be nice to have additional analytics on this type of information and not get lost.

Review Source: GetApp
 

Trisha from North Idaho College
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

I am a huge fan of LIVEChat!! It is a great utility especially in a world with texting!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love live chatting as I am not a phone call person. This product is great for communication and asking questions rather than speaking directly on the phone. I also enjoy that you can can an email of your chat!

Cons

If the system times out for you, it will lose any data or chatting history that you have. This has only happened to me a few times.

Review Source: Capterra
 

Kylie from Stratus Properties

June 2018

June 2018

I have used LiveChat on many company websites.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I love how easy it is to use LiveChat, and that it automatically "pops up" on many customer service pages of company websites.

Cons

I don't have any complaints at all about LiveChat. It seems that the representatives are very competent and have always been friendly.

Review Source: Capterra
 

Jessica from The Dedham Group

June 2018

June 2018

I use LiveChat when I have to deal with a third party but do not have time to make a phone call.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how I can multitask when I use livechat (i.e. keep up the live chat while I wait for a response but move to different tabs to work on other tasks).

Cons

I wish there was more of a notification feature (e.g. flashing tab) when there is a new response. Often since I am doing work on other projects I will forget about the chat and let it go idle.

Review Source: Capterra
 

RUTH from ZUCA Solutions Limited

June 2018

June 2018

Our customers are satisfied with our customer support system so am satisfied in this software.......

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Satisfying our customers is among our goals and this software just helps us do that every day.

Pros

I am able to communicate very fast with people on our website so customers don't have to wait for an email reply and they also don't need to call. The other thing that really intrigued me is the instant translations in the conversations.

Cons

The fact that we cannot block messages is quite an issue because some people can abuse the system hindering us from attending to genuine customers.

Review Source: Capterra
 

Anthonia from Fidelity Bank Ghana
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

Livechat grows our newsletter email list.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Integration with Mailchimp - In my organization ,our Livechat is integrated with our Mailchimp newsletter marketing software. This enable us grow our emailing list ,by asking web visitors during pre-chat survey to enter their email into the mailchimp pop-up box. Thereby ensuring the next time ,we send a newsletter ; our new web visitors get it in their inbox.

Cons

During weekends, when the customer care team works from home ; I am unable to respond to tickets ,as I use the Livechat mobile app and not a pc when working from home.

Review Source: Capterra
 


May 2018

May 2018

Great for quickly communicating with customers on websites!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Makes it so simple to communicate with visitors!

Pros

I like how fast I am able to communicate with people currently browsing my website. It allows me to instantly connect and avoid the delay of an email response or pushing a phone call.

Cons

I don't have anything negative to report about the software. Everything works as advertised and it's helped immensely.

Review Source: Capterra
 

Karen from University of Puerto Rico

May 2018

May 2018

Good tool for chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Instant chat with team members

Pros

One of the best feature that I find in this application is that have instant translation in the conversations.

Cons

There are many other applications that offer the same services of chat but for free, so is difficult to choose this as main application.

Review Source: Capterra
 


May 2018

May 2018

Best for chating

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We can have live video calling with our friends, families and loved ones. We can see and talk with them.

Cons

I dont thik that live chat has any cons but as many other applications have been invented for the video calling purpose. But i would recommend live chat than other applications.

Review Source: GetApp
 

James from Pawacom Developers

May 2018

May 2018

Best software for enhancing the customer experience management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was able to manage and chat with our customers easily

Pros

The pricing is fair based on the contribution of the software to the progress of the company
There is live support available 24/7
Its supported by the various leading platforms such as Android, Windows

Cons

There is difficulties and challenges while integrating the software with other CRM management applications that support customer service

Review Source: Capterra
 

Temitope from Genpact

May 2018

May 2018

Livechat integrates with our Facebook brand page.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like Livechat's Facebook integration. Courtesy of this ,our customers are now able to communicate with my company's helpdesk team via our Facebook page. Since we began using this feature early in the year ,we have seen a steady increase in the number of customer chats we respond to on a daily basis.

Cons

I will like to see Livechat improve on the Livechat mobile app. My personal opinion is that this app. is way too basic for customer service ,as we are only able to communicate via chat using the Livechat app. For every other thing we need to do on Livechat ,we must do it via the Livechat website.

Review Source: Capterra
 

Douglass from vrTech Trade
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

It is easy to use and easy to learn

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

LiveChat provides us with a platform for communicating with potential customers and supporting existing customers. This tool is an excellent solution for any company, when you need to contact someone in real time. I like LiveChat, because it's very fast, you do not waste your time - the service just works. I like the delivery status function, now I know for sure when the client read the message, and when not. Similarly, our customers always see when we have already viewed their messages.

Cons

The mobile application LiveChat is too simplified and at the moment it differs little from competitors or from usual messenger. Also, at the moment, it's always a difficult experience when you try to integrate LiveChat with third-party services and programs. This needs to be improved.

Review Source: GetApp
 

Ada from Software House

May 2018

May 2018

Fast and intuitive chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Chat for many clients.

Pros

Very nice in design and rich in features. Many of our clients use Livechat software and generate sales via chat.

Cons

Some premium features get a bit too expensive. Still basic plan version is awsome for most user cases.

Review Source: Capterra