LiveChat Software

Find out more:

PriceWatch Demo

FrontRunners 

Find out more:

PriceWatch Demo

About LiveChat

LiveChat is an integrated chat and help desk platform that allows companies of all sizes to chat with their visitors and customers. The solution embeds into the business website from where the online visitors can communicate with the agents via a chat window. Along with core live chat functionality, it has a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms. Businesses can install LiveChat on multiple websites and can connect with the larger audience. Customers can also be invited to the chat box by sending the chat link to them via email and text messages. Each chat is automatically graded based on the analysis of the responses given by the customers. ...

LiveChat Pricing

LiveChat is offered as SaaS - paid recurrently, price depends on number of live chat operators using the service. LiveChat is available in 4 plans: Starter - from $16 per seat/month billed annually, or $19 month-to-month Team - from $33 per seat/month billed annually, or $39 month-to-month Business - from $50 per seat/month billed annually, or $59 month-to-month Enterprise - $149 per seat/month billed annually only

Starting price: 

$16.00 per month

Free trial: 

Available

Free version: 

Not Available

Close

Image 1 of 6

LiveChat dashboard screenshot

LiveChat User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 1,186 reviews

Lorraine

Company size: 11 - 50 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

March 2021

Engage quickly and easily with customers on your site

User Profile

Md Jahan

Verified reviewer

Company size: 10,000+ employees

Industry: Internet

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

For real-time client service, this is the ideal tool.

LiveChat is a great tool for customer service that I enjoyed and provided faster customer support. It helped to get 100% client satisfaction by providing faster responses.

Pros

Livechat is a fantastic tool for providing real-time client care. It is incredibly simple to use and offers all of the tools necessary to deliver faster customer response, focused message, high deliverability, preset responses, and messaging preview.

Cons

There are no complicated points for me that I disliked most.

Frederico

Company size: 2-10 employees

Industry: Design

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

Application that optimizes customer service and loyalty

Pros

I found it to be an excellent and very useful application for customer service and super easy to embed in a website or e-commerce without having to have super technical knowledge. Just place the plugin or the code generated by it in the desired area and that's it. It has many options for customization of appearance and language, as well as automation of responses. Time and satisfied customers are saved, as agility and speed in service is essential to retain customers.

Cons

It's not a cheap application. In order to get the minimum return from it regarding reports, it is necessary to invest in the TEAM plan. Now if it is a robust e-commerce and has commercial service organized in an exclusive department, I recommend the BUSINESS.

User Profile

Annabel

Verified reviewer

Company size: 11-50 employees

Industry: Computer Software

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

December 2018

Good value but lacks some key functionality and integration

Livechat gives us the ability to engage more directly with visitors to our site. It has certain functional limitation which my team find frustrating, however for the price that we pay, it is still good value.

Pros

Livechat has provided a really useful platform for us to get started with livechat provision on our site. The chat interface itself is easy for agents to use. It is also inexpensive compared with other similar platforms.

Cons

There are some important features missing or lacking. Spell check within the livechat itself is crucial for agents to ensure we are always putting our 'best foot forward', while trying to respond quickly to visitors. The automated greetings are great but lack the ability to set logic within the conditions, meaning I don't have quite the level of control I would like over the greetings. The CRM integration has also been difficult to implement, and hasn't worked well for all our agents. Which has caused some issues with manual data entry and some lost data. This integration is crucial to our workflow. The customer service has, overtime, become much more automated and it has therefore taken me longer and been more frustrating to get solutions to issue that I have come up against. While the platform itself has improved in functionality through the time i've been using it, I find the customer support has become less helpful and personal.

Response from LiveChat Software

Hi Annabel, Thank you for your feedback, we do our best to create the best live chat experience for our customers and to constantly improve our product. If you don't mind, our Customer Success Team will be in touch to collect a few more information regarding some of the issues you experienced. Cheers, LiveChat Team

Replied December 2018

Tammy

Company size: 201-500 employees

Industry: Accounting

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2022

The Best Helpdesk Software Available

I believe that livechat increases the well-being of customer support workers while also providing a better experience for customers, as they are no longer waiting on the phone impatiently. Canned replies are useful because they allow the user to quickly communicate information or instructions to consumers without having to explain each time a problem arises.

Pros

The LiveChat chat system continues to astound me with its flexibility and power while maintaining an easy-to-use, intuitive, and straightforward user interface. Administrative tasks are an ease and a delight (and I don't say that lightly)! Upscaling is simple, and their customer service representatives are pleasant to speak with and really helpful. The developer documentation portal for their APIs and libraries is, without a doubt, the best example I've ever seen. If you're looking for a way to integrate or customize LiveChat, this is a significant plus.

Cons

In comparison to the PC versions, the mobile app needs a lot of work, and we won't see all of the live chat features there.

Popular LiveChat Comparisons