LiveChat Software

Pros

Very effective and efficient, good design and allows you to clearly view the screen- recommend to all.

Cons

Takes a while to load, does not have good font size and i do not think it can be changed in the settings

It is a good support tool for large and medium companies. For small companies, I do not think the investment is justified.

Pros

It is a quite intuitive application, easy to use and friendly. I like to communicate with support staff.

Cons

I can not think of many things that I do not like. I would love to know a version for mobile devices, I really do not know if it exists.

Pros

LiveChat is simple and very easy to use. You're able to accept one or multiple chats at a time, it's setup to where you can easily multitask.

Cons

I wish there was a better way to track data. For instance, if a customer leaves, exits the chat - or if there was a way to quickly view historical information.

Pros

LiveChat is quite easy to use as a User and Administrator. As an administrator, you can help out your reps by overseeing the chat in stealth mode and provide helpful responses to the rep when necessary.

Cons

When changing a feature/functionality, it's quite difficult (or impossible) to change for a specific 'group'. If you want to change a feature/functionality for one particular group, you should be prepared for that change to manifest across the entire platform.

Pros

Unlimited customization - Livechat provides helpdesk teams with unlimited ability to customize their Livechat experience from chat window themes , to introducing social media buttons ,editing engagement graphics or removing the White label Livechat icon .Enabling teams to customize their Livechat experience.

Dedicated support team - Livechat probably has amongst the best support teams for a software program . They are reachable across every hour of the day and promptly address any constraint we encounter while using Livechat.

Analytical power - Livechat provides my team with analytical data detailing web visitor interaction with our website. These analytical data helps the help desk team improve the quality of our game ,while also aiding the product design team to effectively customize our website for maximized sales conversion.

Cons

Livechat is the best help desk solution money can buy.No complaints whatsoever ,and I have been a user for over two years.

Reliable, straightforward live chat functions.

Pros

Live Chat is extremely easy to use, and was easy to implement. A stored record of chat history made it simple to find older chat conversations.

Cons

As our business has grown, this program didn't have the features to compete with some of the new services on the market. Great as a simple chat function, but not for more advanced needs.

Pros

I like most the immediate and no phone call needed with the company I want to speak to. It seems customer support has always been superb when using live chat rather than speaking to the support on the phone.

Cons

I haven't found anything I don't like. I have always been immediately connected with a chat session.

Pros

I like that we are able to engage with customers when they are live on the website. We know a little bit of information about them before we engage with them, and can set up rules to engage automatically once they hit a specific page or number of visits.

Cons

I wish that there was a way to notify all sales reps when a new visitor arrives and not just auto-assign it to one rep. Makes taking turns a bit difficult. I think this lack of functionality is due to the fact that we have multiple different teams, sales, support, success etc.

I also wish that more information was captured and shared on the back end. We can see user ip address and other information, but this is not exportable or viewable in a report for later consumption. It would be nice to have additional analytics on this type of information and not get lost.

Pros

I love live chatting as I am not a phone call person. This product is great for communication and asking questions rather than speaking directly on the phone. I also enjoy that you can can an email of your chat!

Cons

If the system times out for you, it will lose any data or chatting history that you have. This has only happened to me a few times.

Pros

I love how easy it is to use LiveChat, and that it automatically "pops up" on many customer service pages of company websites.

Cons

I don't have any complaints at all about LiveChat. It seems that the representatives are very competent and have always been friendly.

Pros

I like how I can multitask when I use livechat (i.e. keep up the live chat while I wait for a response but move to different tabs to work on other tasks).

Cons

I wish there was more of a notification feature (e.g. flashing tab) when there is a new response. Often since I am doing work on other projects I will forget about the chat and let it go idle.

Satisfying our customers is among our goals and this software just helps us do that every day.

Pros

I am able to communicate very fast with people on our website so customers don't have to wait for an email reply and they also don't need to call. The other thing that really intrigued me is the instant translations in the conversations.

Cons

The fact that we cannot block messages is quite an issue because some people can abuse the system hindering us from attending to genuine customers.

Pros

Integration with Mailchimp - In my organization ,our Livechat is integrated with our Mailchimp newsletter marketing software. This enable us grow our emailing list ,by asking web visitors during pre-chat survey to enter their email into the mailchimp pop-up box. Thereby ensuring the next time ,we send a newsletter ; our new web visitors get it in their inbox.

Cons

During weekends, when the customer care team works from home ; I am unable to respond to tickets ,as I use the Livechat mobile app and not a pc when working from home.

Makes it so simple to communicate with visitors!

Pros

I like how fast I am able to communicate with people currently browsing my website. It allows me to instantly connect and avoid the delay of an email response or pushing a phone call.

Cons

I don't have anything negative to report about the software. Everything works as advertised and it's helped immensely.

Instant chat with team members

Pros

One of the best feature that I find in this application is that have instant translation in the conversations.

Cons

There are many other applications that offer the same services of chat but for free, so is difficult to choose this as main application.

Pros

We can have live video calling with our friends, families and loved ones. We can see and talk with them.

Cons

I dont thik that live chat has any cons but as many other applications have been invented for the video calling purpose. But i would recommend live chat than other applications.

I was able to manage and chat with our customers easily

Pros

The pricing is fair based on the contribution of the software to the progress of the company
There is live support available 24/7
Its supported by the various leading platforms such as Android, Windows

Cons

There is difficulties and challenges while integrating the software with other CRM management applications that support customer service

Pros

I like Livechat's Facebook integration. Courtesy of this ,our customers are now able to communicate with my company's helpdesk team via our Facebook page. Since we began using this feature early in the year ,we have seen a steady increase in the number of customer chats we respond to on a daily basis.

Cons

I will like to see Livechat improve on the Livechat mobile app. My personal opinion is that this app. is way too basic for customer service ,as we are only able to communicate via chat using the Livechat app. For every other thing we need to do on Livechat ,we must do it via the Livechat website.

Pros

LiveChat provides us with a platform for communicating with potential customers and supporting existing customers. This tool is an excellent solution for any company, when you need to contact someone in real time. I like LiveChat, because it's very fast, you do not waste your time - the service just works. I like the delivery status function, now I know for sure when the client read the message, and when not. Similarly, our customers always see when we have already viewed their messages.

Cons

The mobile application LiveChat is too simplified and at the moment it differs little from competitors or from usual messenger. Also, at the moment, it's always a difficult experience when you try to integrate LiveChat with third-party services and programs. This needs to be improved.

Chat for many clients.

Pros

Very nice in design and rich in features. Many of our clients use Livechat software and generate sales via chat.

Cons

Some premium features get a bit too expensive. Still basic plan version is awsome for most user cases.