LiveChat Software


 

LiveChat is an integrated chat and help desk platform that allows companies of all sizes to chat with their visitors and customers. The solution embeds into the business website from where the online visitors can communicate with the agents via a chat window.

Along with core live chat functionality, it has a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms. Businesses can install LiveChat on multiple websites and can connect with the larger audience. Customers can also be invited to the chat box by sending the chat link to them via email and text messages. Each chat is automatically graded based on the analysis of the responses given by the customers.

LiveChat is a customizable solution, allowing users to add different themes and colors to their chat windows. It offers customer support via chat, email and phone.

 

LiveChat - Dashboard
 
  • LiveChat - Dashboard
    Dashboard
  • LiveChat - Customize chat windows
    Customize chat windows
  • LiveChat - Chats
    Chats
  • LiveChat - Reports
    Reports
  • LiveChat - Visitors list
    Visitors list
  • LiveChat - Applications
    Applications
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

279 Reviews of LiveChat

 

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Software Advice Reviews (9)
More Reviews (270)

Showing 1-9 of 9

Natasha from Enercept
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

LiveChat

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

LiveChat has been a huge success for our company. We use it on our website to gain prospective leads. We have had an increase in our leads because someone is available to get information to transfer to an estimate request.

Cons

In LiveChat if a customer leaves to quickly, you can't get them back. Which in turn means you could end up with little to no information about your future customer.

Review Source
 
 

David from Hunter Vision
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

LIveChat is solid!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The best feature to me is the tracking ability it has! You can engage with potential clients, and even see where they are located.

Cons

Does seem to integrate with as many applications as I would prefer. In today's world, I like things to connect, and this app seems to be off by itself.

Review Source
 
 

Rameez from Mount Pleasant Group
Specialty: Consulting
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

Wonderful thing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

However it's always the purpose it's made for

Pros

Live Chat is the best tool you can have to grow your business in fact I would say it is a must to have it

Cons

Functionalities are limited as you can only do chatting and there's not much shedding that you can do

Review Source
 
 

Tony from Associated Career Management Australia
Specialty: Other services

September 2016

September 2016

I love Live Chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It ease of use and ability to quickly interact with our clients

Likes Least

It is constantly being updated and improved so I really have no negative comment

Recommendations

If you want to interact with your clients quickly and professionally it is for you

 
 

Haeley from All Volleyball
Specialty: Retail

August 2016

August 2016

Success with LiveChat

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

LiveChat allows us to communicate with several different customers at once rather then them all waiting on hold on the phone. We are also able to help customers faster.

Likes Least

You aren't able to see what is in a customers cart.

Recommendations

Give it a shot, it can't hurt! I bet you will like it and it will bring in more revenue.

 
 

Dave from Dictate Australia Pty Ltd
Specialty: Consulting

August 2016

August 2016

The Ultimate Customer Engagement - Must Have For Every eBusiness

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The product is very easy to implement with instant results. The ability to see and learn your visitor/customer navigation through your site gives you the insight into how best to pre-empt and questions. Visitors love the fact they can talk to a real person, no hard sell via a phone the visitor is in control. Support from the vendor is fantastic, using their own chat technology to contact support, too easy.

Likes Least

Nothing, this product pays for itself month after month. Easy to use, easy to install.

Recommendations

The option for visitors, especially on an ebusiness website to ask questions and get clarification from a a real person about products and services adds to the whole customer experience. It saves the customers time looking for answers and helps you promote the professionalism of your business, good old fashioned customer care is still highly relevant. I use this software on my online shop to advise on products and also on my blogs to just answer questions and give advice.

 
 

David from .com Solutions Inc.
Specialty: Software / IT

August 2016

August 2016

Excellent reliability and battery life by use of push notifications.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Push notifications work splendidly, it doesn't use up too much of my battery power (unlike competing products), I don't need to log in every time I launch the app.

Likes Least

I would like to see built in integration with Google Translate.

Recommendations

I recommend trying the 30 day demo, and test your ROI using the reporting feature. I found that I was able to completely pay for the annual subscription in less than 2 weeks. And that ROI continues to this day.

 
 

Jordan from Choice Ministries Inc.
Specialty: Non-Profit

August 2016

August 2016

Awesome & Easy-to-Use Chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The customization options for multiple web pages is one of my favorite parts! We weren't sure it was possible to offer a chat option that looked great and that our team loved using and we've found that in LiveChat. The agent interface is clean, well-built and easy to use. Canned responses and customer sneak peek (seeing what they're typing before they send it) has been so helpful in providing quick and efficient service via chat.

Likes Least

Nothing really. The only suggestion I had was to make the auto-correct/spell check a little more intuitive, but other than that, everything has been great!

Recommendations

Give the free trial a try. You won't be disappointed!

 
 

Mackenzie from BimmerWorld
Specialty: Retail

October 2015

October 2015

So good, other live chat services aren't even close!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product is superior, the service is just as good!

Likes Least

I could wish for a couple extended integrations but they are hardly an issue.

Recommendations

LiveChat is MUCH easier to use than LivePerson. I used Liveperson for years and found it to be horrible, both the product and the customer service. My LiveChat results are much better than other services I have used.

 
 
 
Showing 1-20 of 270

Jose L. from Multi Comercial
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Excellent program for low cost and 24/7 support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Recommended by me and well evaluated 5 star

Pros

It is recommended by me since it provides for a low cost monthly payment and 24/7 support is excellent

Cons

I have nothing negative to write, it is an excellent deal and the service is 24/7 highly recommended by many users

Review Source: Capterra
 

Douglas from Snowdrops LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Fantastic chat software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Their UI requires almost zero training for each employee and gives us amazing insight into each customer and their problems. It's nice that this software is always supported by a useful and genuine customer support service. We repeatedly addressed them and always received a specific answer to the question asked. With the help of this software, it is easy for us to cooperate with customers and to involve them in teamwork. Because of this, sales volumes have significantly increased.

Cons

Sometimes there are errors in the work, but I believe that this applies to client connections, and not a software crash. In my opinion, the design of the chat window can be a bit convenient and more functional.

Review Source: GetApp
 

Tanja from Soulcentric LLC

April 2018

April 2018

Your customers don’t need to wait anymore thanks to LiveChat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The thing that picks out and likes the most all the user is definitely appearing messages right at the moment after sending it from your customer. Your clients will not ever wait for help, thanks to the ability of Livechat that I've just mentioned the supporting team can react to any problem and request immediately and reassure the client. The system of navigation is also one of advantages of this software, you don't even need to bother the support team with questions simply because you won't have them, everything simple and in the moment of need the system can help you itself.

Cons

Sometimes I face the problem of not well enough realization of the mobile version. So when you work with not too huge number of requests it is fine, but if you are the big corporation and have more than 1000 customers the mobile version shows not the best productivity.

Review Source: GetApp
 

Esie from G1 Group PLC
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Next generation help-desk program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Notification : Livechats visual and sound notification features both on the mobile app and website ,ensures no chat message goes unnoticed by the help-desk team.

Chat transfer : This enable an help-desk agent to transfer a web visitors chat ,to another agent who can better handle the visitors complaint.

Visitor banning : How often do help-desk agents encounter visitors with disruptive attitudes?
The Livechat "visitor banning" feature ,gives agents the ability to block a web visitors access to Livechat for a specific period.

Cons

Livechat is an effective help-desk program and the best amongst any I have used.I think it's mobile app needs to be improved to include more features,aside just answering chat messages.

Review Source: Capterra
 

Daleth from Myron

April 2018

April 2018

Easy for use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The most that I like is that this is available in more than 20 languages so it makes the company looks good on having a wide variety.

Cons

The trial doesn't last long as we wanted it to be, 30 days isn't enough and pricing is quite high compared to other software.

Review Source: Capterra
 

Pamela from Best Buy
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

LiveChat can be a useful feature of your site

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

LiveChat helps our teamwork more effectively with our customers. We save not only our time but also the time of our customers, because they no longer need to log in to their e-mail and from there send messages to us and than wait for a long response. I think LiveChat will be more useful for medium and large companies.

Cons

Honestly, I cannot even imagine what disadvantages such a program might have, because all functions work well. We checked more than once and every time every massage come in a second.

Review Source: GetApp
 

Jasmine from Twang Systems
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

LiveChat is a perfect tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The service has a lot of features and we constantly find something new for ourselves. Also, we get a new email every week, keeping us abreast of newer ways to use LiveChat. The daily chat summary is a screenshot sent via email to the company at the end of a working day, it is my favorite feature. Its give me a quick overview of the performance for the day. LiveChat provides an amazing user experience due to its interfaces and great features.

Cons

One major disadvantage of this application is that LiveChat is not easy to integrate with other CRMs. Along with this, LiveChat limits the ability to customize messaging popups.

Review Source: GetApp
 

Adenike from IROKO Partners Limited

April 2018

April 2018

Pace-setting customer support team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

CHAT TRANSCRIPTS - Livechat backs up every message conversation between the helpdesk team and visitors to our website .Ensuring we are able to generate data from these conversations or do reviews of our customer care team by simply going through past conversations. Also web visitors are also able to automatically get the chat transcript sent to their email address.

VISITOR BANNING - Livechat provides us with the means to ban provocative visitors on our website for a number of period.

CUSTOMER SERVICE - It has a 24/7 customer support team ,who are always available to assist users and whom I rate as amongst the best in the software industry.

Cons

Livechat so much does a perfect job for me that in my over one year access to this software ,there has been no complaint.

Review Source: Capterra
 

Nicole from Grove City Optical

April 2018

April 2018

Awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is the absolute easiest to use! I would highly recommend it. It's user friendly and just awesome

Cons

I can't say a single negative word about this software. I have yet to find a problem with it and can't imagine I will!

Review Source: Capterra
 

Frank from HCE Myron Corp

April 2018

April 2018

Major upgrade to our website with the live chat option!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We get more reach from our customers' thanks to the live chat option on our site, easy for us to answer our customer's inquiries and concerns. Great way to pitch our products with the images and hyperlinks features.

Cons

We get so many features that sometimes is very hard to understand or use all of them, we would like to have a better color scheme.

Review Source: Capterra
 

Marcio from Myron
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

I use this system daily it is essential to complete my work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is very effective and convenient way to communicate with our customers.

Pros

This system is a very effective way for my customers to contact us with an immediate response, especially for issues with a time limit. When training with the system, I found it to be very user friendly and easy to understand.

Cons

I have found that when I close it accidently, I need to restart my computer to reopen the live chat. This can be an inconvenience at times.

Review Source: Capterra
 

Erika from Myron Corp

April 2018

April 2018

Our sales have increased since we use live chat!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's an amazing way to reach out for new customers and showcase our company through live chat service

Cons

Sometimes the reporting option is not very user friendly and we might get confused, however, by taking a look at the FAQ's on their site my questions are solved

Review Source: Capterra
 

Melissa from Myron Corp
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

great way to live chat with customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Speak up my mind about something i use everyday at work.

Pros

It easy to understand and allow us to have a better organization working withing the times frames to send a reply

Cons

Sometimes we need to send images via chat regarding a product that cant be sent as it doesnt upload them

Review Source: Capterra
 

Rebecca from RBT

April 2018

April 2018

Easy to use and convenient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's convenient. Being able to respond via chat and sending a message to a person instantly is really nice. I like that it is easy to use for just about anyone.

Cons

I do not have anything to list as a con for this software. I have had good experiences with it and have no complaints.

Review Source: Capterra
 

Armando from Emida

April 2018

April 2018

Faster way for customers to get help. My company have it and customers like the fast assitances.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are getting great feedbacks from our cusomers indicating that they are getting fast responses from us when they have any questions. They like it better than sending an email or calling.

Pros

LiveChat is easy to use and very convenient to have on our portal. This is due to faster assitant to our customers instead of them communicating via phone or Email that could take a little longer to get to. Our customers liked that they do not have to wait long for questions that arise. This program is great to have for customer sevice.

Cons

Maybe a little bit more features like control remote in order to assits clients if needed. Other than that no complains on the program we use it alot at work to assits fast our customers.

Review Source: Capterra
 

Kashif from Emenac

April 2018

April 2018

Its all perfect software for chat.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This was the first software I set up and get trained 4 years ago. Since then it is the best among all to manage the tickets, chats and easy to use. Highly recommended

Cons

Well, if you are talking about chat management, this is the best! May be they are stuck and can't find things to make it different but still it is best as it is.

Review Source: Capterra
 

Conrad from Micro Quality Calibration, Inc.

April 2018

April 2018

Livechat has transformed our website and has created more personal relationships with clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

LiveChat has been an amazing addition to our website. More and more people contact us every day.

Pros

In the year of having LiveCat we have never once had an issue. We love how it can integrate through our website so whenever someone visits our website we have a representative to talk.

Cons

There is nothing bad I can say about this software. The customer service is great and pricing was on point so i do not see any issues!

Review Source: Capterra
 


April 2018

April 2018

bEst chat solution on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to implement, powerful. Very good usability. Great customer support. The best chat tool out there.

Cons

There are really no flaws. It is a very good tool at a moderate price. No more comments.

Review Source: Capterra
 

Joanna from 777 Bets
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Good Customer Relationship Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

LiveChat is very simple and easy to use. The program gives us the opportunity to serve customers and respond faster to their questions than by email and phone. And clients in turn are satisfied with the fact that they do not need to wait long for answers to emerging questions. We like that there is an opportunity to communicate with customers on the site much faster, this makes it possible to make our work productive. LiveChat perfectly gives us the opportunity to quickly serve customers, while they do not need to wait. In addition, there is a big plus - we can easily and quickly track what is most interested in our customers. As a result of our work, we noticed that orders increased on our website after we started using LiveChat.

Cons

The Android application does not always work properly, but it's not a problem for us. And so I did not find any minuses. I'm satisfied with the program and its capabilities.

Review Source: GetApp
 

William from Bolton Fine foods

March 2018

March 2018

Solid platform, simply the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Getting the messages instantly
Very simple to use for both you and your clients
Keep the conversation history for reference

Cons

I can't think of anything except the cost may be as we moved to paid service lately

Review Source: Capterra