LiveChat Software

Recommended by me and well evaluated 5 star

Pros

It is recommended by me since it provides for a low cost monthly payment and 24/7 support is excellent

Cons

I have nothing negative to write, it is an excellent deal and the service is 24/7 highly recommended by many users

Pros

Their UI requires almost zero training for each employee and gives us amazing insight into each customer and their problems. It's nice that this software is always supported by a useful and genuine customer support service. We repeatedly addressed them and always received a specific answer to the question asked. With the help of this software, it is easy for us to cooperate with customers and to involve them in teamwork. Because of this, sales volumes have significantly increased.

Cons

Sometimes there are errors in the work, but I believe that this applies to client connections, and not a software crash. In my opinion, the design of the chat window can be a bit convenient and more functional.

Pros

The thing that picks out and likes the most all the user is definitely appearing messages right at the moment after sending it from your customer. Your clients will not ever wait for help, thanks to the ability of Livechat that I've just mentioned the supporting team can react to any problem and request immediately and reassure the client. The system of navigation is also one of advantages of this software, you don't even need to bother the support team with questions simply because you won't have them, everything simple and in the moment of need the system can help you itself.

Cons

Sometimes I face the problem of not well enough realization of the mobile version. So when you work with not too huge number of requests it is fine, but if you are the big corporation and have more than 1000 customers the mobile version shows not the best productivity.

Pros

Notification : Livechats visual and sound notification features both on the mobile app and website ,ensures no chat message goes unnoticed by the help-desk team.

Chat transfer : This enable an help-desk agent to transfer a web visitors chat ,to another agent who can better handle the visitors complaint.

Visitor banning : How often do help-desk agents encounter visitors with disruptive attitudes?
The Livechat "visitor banning" feature ,gives agents the ability to block a web visitors access to Livechat for a specific period.

Cons

Livechat is an effective help-desk program and the best amongst any I have used.I think it's mobile app needs to be improved to include more features,aside just answering chat messages.

Pros

The most that I like is that this is available in more than 20 languages so it makes the company looks good on having a wide variety.

Cons

The trial doesn't last long as we wanted it to be, 30 days isn't enough and pricing is quite high compared to other software.

Pros

LiveChat helps our teamwork more effectively with our customers. We save not only our time but also the time of our customers, because they no longer need to log in to their e-mail and from there send messages to us and than wait for a long response. I think LiveChat will be more useful for medium and large companies.

Cons

Honestly, I cannot even imagine what disadvantages such a program might have, because all functions work well. We checked more than once and every time every massage come in a second.

Pros

The service has a lot of features and we constantly find something new for ourselves. Also, we get a new email every week, keeping us abreast of newer ways to use LiveChat. The daily chat summary is a screenshot sent via email to the company at the end of a working day, it is my favorite feature. Its give me a quick overview of the performance for the day. LiveChat provides an amazing user experience due to its interfaces and great features.

Cons

One major disadvantage of this application is that LiveChat is not easy to integrate with other CRMs. Along with this, LiveChat limits the ability to customize messaging popups.

Pros

CHAT TRANSCRIPTS - Livechat backs up every message conversation between the helpdesk team and visitors to our website .Ensuring we are able to generate data from these conversations or do reviews of our customer care team by simply going through past conversations. Also web visitors are also able to automatically get the chat transcript sent to their email address.

VISITOR BANNING - Livechat provides us with the means to ban provocative visitors on our website for a number of period.

CUSTOMER SERVICE - It has a 24/7 customer support team ,who are always available to assist users and whom I rate as amongst the best in the software industry.

Cons

Livechat so much does a perfect job for me that in my over one year access to this software ,there has been no complaint.

Pros

This software is the absolute easiest to use! I would highly recommend it. It's user friendly and just awesome

Cons

I can't say a single negative word about this software. I have yet to find a problem with it and can't imagine I will!

Pros

We get more reach from our customers' thanks to the live chat option on our site, easy for us to answer our customer's inquiries and concerns. Great way to pitch our products with the images and hyperlinks features.

Cons

We get so many features that sometimes is very hard to understand or use all of them, we would like to have a better color scheme.

This is very effective and convenient way to communicate with our customers.

Pros

This system is a very effective way for my customers to contact us with an immediate response, especially for issues with a time limit. When training with the system, I found it to be very user friendly and easy to understand.

Cons

I have found that when I close it accidently, I need to restart my computer to reopen the live chat. This can be an inconvenience at times.

Pros

It's an amazing way to reach out for new customers and showcase our company through live chat service

Cons

Sometimes the reporting option is not very user friendly and we might get confused, however, by taking a look at the FAQ's on their site my questions are solved

Speak up my mind about something i use everyday at work.

Pros

It easy to understand and allow us to have a better organization working withing the times frames to send a reply

Cons

Sometimes we need to send images via chat regarding a product that cant be sent as it doesnt upload them

Pros

It's convenient. Being able to respond via chat and sending a message to a person instantly is really nice. I like that it is easy to use for just about anyone.

Cons

I do not have anything to list as a con for this software. I have had good experiences with it and have no complaints.

We are getting great feedbacks from our cusomers indicating that they are getting fast responses from us when they have any questions. They like it better than sending an email or calling.

Pros

LiveChat is easy to use and very convenient to have on our portal. This is due to faster assitant to our customers instead of them communicating via phone or Email that could take a little longer to get to. Our customers liked that they do not have to wait long for questions that arise. This program is great to have for customer sevice.

Cons

Maybe a little bit more features like control remote in order to assits clients if needed. Other than that no complains on the program we use it alot at work to assits fast our customers.

Pros

This was the first software I set up and get trained 4 years ago. Since then it is the best among all to manage the tickets, chats and easy to use. Highly recommended

Cons

Well, if you are talking about chat management, this is the best! May be they are stuck and can't find things to make it different but still it is best as it is.

LiveChat has been an amazing addition to our website. More and more people contact us every day.

Pros

In the year of having LiveCat we have never once had an issue. We love how it can integrate through our website so whenever someone visits our website we have a representative to talk.

Cons

There is nothing bad I can say about this software. The customer service is great and pricing was on point so i do not see any issues!

Pros

It is easy to implement, powerful. Very good usability. Great customer support. The best chat tool out there.

Cons

There are really no flaws. It is a very good tool at a moderate price. No more comments.

Pros

LiveChat is very simple and easy to use. The program gives us the opportunity to serve customers and respond faster to their questions than by email and phone. And clients in turn are satisfied with the fact that they do not need to wait long for answers to emerging questions. We like that there is an opportunity to communicate with customers on the site much faster, this makes it possible to make our work productive. LiveChat perfectly gives us the opportunity to quickly serve customers, while they do not need to wait. In addition, there is a big plus - we can easily and quickly track what is most interested in our customers. As a result of our work, we noticed that orders increased on our website after we started using LiveChat.

Cons

The Android application does not always work properly, but it's not a problem for us. And so I did not find any minuses. I'm satisfied with the program and its capabilities.

Pros

Getting the messages instantly
Very simple to use for both you and your clients
Keep the conversation history for reference

Cons

I can't think of anything except the cost may be as we moved to paid service lately