Engage quickly and easily with customers on your site

For real-time client service, this is the ideal tool.

LiveChat is a great tool for customer service that I enjoyed and provided faster customer support. It helped to get 100% client satisfaction by providing faster responses.

Pros

Livechat is a fantastic tool for providing real-time client care. It is incredibly simple to use and offers all of the tools necessary to deliver faster customer response, focused message, high deliverability, preset responses, and messaging preview.

Cons

There are no complicated points for me that I disliked most.

Application that optimizes customer service and loyalty

Pros

I found it to be an excellent and very useful application for customer service and super easy to embed in a website or e-commerce without having to have super technical knowledge. Just place the plugin or the code generated by it in the desired area and that's it. It has many options for customization of appearance and language, as well as automation of responses. Time and satisfied customers are saved, as agility and speed in service is essential to retain customers.

Cons

It's not a cheap application. In order to get the minimum return from it regarding reports, it is necessary to invest in the TEAM plan. Now if it is a robust e-commerce and has commercial service organized in an exclusive department, I recommend the BUSINESS.

Good value but lacks some key functionality and integration

Livechat gives us the ability to engage more directly with visitors to our site. It has certain functional limitation which my team find frustrating, however for the price that we pay, it is still good value.

Pros

Livechat has provided a really useful platform for us to get started with livechat provision on our site. The chat interface itself is easy for agents to use. It is also inexpensive compared with other similar platforms.

Cons

There are some important features missing or lacking. Spell check within the livechat itself is crucial for agents to ensure we are always putting our 'best foot forward', while trying to respond quickly to visitors. The automated greetings are great but lack the ability to set logic within the conditions, meaning I don't have quite the level of control I would like over the greetings. The CRM integration has also been difficult to implement, and hasn't worked well for all our agents. Which has caused some issues with manual data entry and some lost data. This integration is crucial to our workflow. The customer service has, overtime, become much more automated and it has therefore taken me longer and been more frustrating to get solutions to issue that I have come up against. While the platform itself has improved in functionality through the time i've been using it, I find the customer support has become less helpful and personal.

The Best Helpdesk Software Available

I believe that livechat increases the well-being of customer support workers while also providing a better experience for customers, as they are no longer waiting on the phone impatiently. Canned replies are useful because they allow the user to quickly communicate information or instructions to consumers without having to explain each time a problem arises.

Pros

The LiveChat chat system continues to astound me with its flexibility and power while maintaining an easy-to-use, intuitive, and straightforward user interface. Administrative tasks are an ease and a delight (and I don't say that lightly)! Upscaling is simple, and their customer service representatives are pleasant to speak with and really helpful. The developer documentation portal for their APIs and libraries is, without a doubt, the best example I've ever seen. If you're looking for a way to integrate or customize LiveChat, this is a significant plus.

Cons

In comparison to the PC versions, the mobile app needs a lot of work, and we won't see all of the live chat features there.