LiveChat Software
LiveChat Inc.’s platform was specifically designed from the ground up to provide and improve online customer service. It has all the expected core live chat functionality as well as a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms.
LiveChat’s cloud-based solution is highly scalable and suitable for businesses of all sizes, from the small startups to large international organizations. It allows for a high degree of customization, so it can be adapted for use in any industry or any customer service or customer relationship context.
Founded in 2002, LiveChat Inc. offers 24/7 support to all their customers via chat, email and phone, 365 days a year.
-
Dashboard -
Customize chat windows -
Chats -
Reports -
Visitors list -
Applications
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8
189 Reviews of LiveChat
Michael from Geolantis
Specialty: Software / IT
September 2016
September 2016
The name says what it it. Best tool so far
Likes Best
Easy to install. Easy to use.
Nice design. There are apps for Mac, iOS, iPad
Plenty of customizations
Never had a downtime
Pricing reasonable
Vendor takes care that everything is OK
Everything works as it should be.
Likes Least
I have no clue what I can write here, as it does what it should be.
Recommendations
Test it - use it. It helps you to get in contact with potential customers
Tony from Associated Career Management Australia
Specialty: Other services
September 2016
September 2016
I love Live Chat
Likes Best
It ease of use and ability to quickly interact with our clients
Likes Least
It is constantly being updated and improved so I really have no negative comment
Recommendations
If you want to interact with your clients quickly and professionally it is for you
Haeley from All Volleyball
Specialty: Retail
August 2016
August 2016
Success with LiveChat
Likes Best
LiveChat allows us to communicate with several different customers at once rather then them all waiting on hold on the phone. We are also able to help customers faster.
Likes Least
You aren't able to see what is in a customers cart.
Recommendations
Give it a shot, it can't hurt! I bet you will like it and it will bring in more revenue.
Dave from Dictate Australia Pty Ltd
Specialty: Consulting
August 2016
August 2016
The Ultimate Customer Engagement - Must Have For Every eBusiness
Likes Best
The product is very easy to implement with instant results. The ability to see and learn your visitor/customer navigation through your site gives you the insight into how best to pre-empt and questions. Visitors love the fact they can talk to a real person, no hard sell via a phone the visitor is in control. Support from the vendor is fantastic, using their own chat technology to contact support, too easy.
Likes Least
Nothing, this product pays for itself month after month. Easy to use, easy to install.
Recommendations
The option for visitors, especially on an ebusiness website to ask questions and get clarification from a a real person about products and services adds to the whole customer experience. It saves the customers time looking for answers and helps you promote the professionalism of your business, good old fashioned customer care is still highly relevant. I use this software on my online shop to advise on products and also on my blogs to just answer questions and give advice.
David from .com Solutions Inc.
Specialty: Software / IT
August 2016
August 2016
Excellent reliability and battery life by use of push notifications.
Likes Best
Push notifications work splendidly, it doesn't use up too much of my battery power (unlike competing products), I don't need to log in every time I launch the app.
Likes Least
I would like to see built in integration with Google Translate.
Recommendations
I recommend trying the 30 day demo, and test your ROI using the reporting feature. I found that I was able to completely pay for the annual subscription in less than 2 weeks. And that ROI continues to this day.
Jordan from Choice Ministries Inc.
Specialty: Non-Profit
August 2016
August 2016
Awesome & Easy-to-Use Chat
Likes Best
The customization options for multiple web pages is one of my favorite parts! We weren't sure it was possible to offer a chat option that looked great and that our team loved using and we've found that in LiveChat. The agent interface is clean, well-built and easy to use. Canned responses and customer sneak peek (seeing what they're typing before they send it) has been so helpful in providing quick and efficient service via chat.
Likes Least
Nothing really. The only suggestion I had was to make the auto-correct/spell check a little more intuitive, but other than that, everything has been great!
Recommendations
Give the free trial a try. You won't be disappointed!
Mackenzie from BimmerWorld
Specialty: Retail
October 2015
October 2015
So good, other live chat services aren't even close!
Likes Best
The product is superior, the service is just as good!
Likes Least
I could wish for a couple extended integrations but they are hardly an issue.
Recommendations
LiveChat is MUCH easier to use than LivePerson. I used Liveperson for years and found it to be horrible, both the product and the customer service. My LiveChat results are much better than other services I have used.
James from CommonBond
August 2017
August 2017
Once set up, easy to use.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Great for managers to oversee and review work of our customer support agents. Search functionality is very easy to use and works well.
Cons
Not easy to integrate with other CRMs, have to search LC and other systems to be able to fully understand a user's experience .
Dipali from zakipoint Health
Employees number: 11-50 employees
July 2017
July 2017
Ease of use is one of the main reasons for using Live Chat
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
It's easy to use and has a non-bulky interface. We've not faced any tech issues with this software.
Pros
- Easy to use; no fluff
- Clean interface
- No tech issues where the chat has failed
- Can define offline modes easily
- Easily customizable with company logo
- Works great on mobile devices as well
Cons
- Not easy to connect pre-defined surveys
- Automated actions such as turning off on its own when a chat is over
Kate from DollarDays.com
Employees number: 11-50 employees
June 2017
June 2017
Very basic and user friendly live chat
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Customer interaction and feedback.
Pros
The software is very user friendly. Livechat also provides multiple articles for trouble shooting any errors.
Cons
Livechat limits your ability to customize greeting popups. You can adjust the message but you cannot adjust them to appear if any chats are in queue.
June 2017
June 2017
Live chat works for me!
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Very stable. Works great for pc, mac or mobile. Works well with email. Keeps history and always pushes emails out.
Ron from Fed Ex supply chain
April 2017
April 2017
Very user friendly
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Have had great experiences with LiveChat. No suggestions for improvement at this point, never had any issues with using this software.
Dennis from DomainSmoke
February 2017
February 2017
best chat software on the planet
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
this is by far the easiest, and best chat software to use. they're priced very fair, and have AMAZING SUPPORT!
Kelli from Robertson Pools, Inc.
Employees number: 51-200 employees
February 2017
February 2017
Excellent alternative
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
This is a great alternative to those who can't make phone calls during the day, but might have idle time while on another conversation!
Pros
Ease of use
Cons
Nothing!
Advice to Others
Nope.
Hanson from Think Board
January 2017
January 2017
Works great every time!
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Live chat is hands down the best feature you can add to a website!! It works wonders with our customers :) I would highly recommend!
John from Hamamatsu
January 2017
January 2017
With Live Chat; Businesses Are More Connected
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
This chat software helped improve my businesses communication and effciencies overall. I am very grateful for this software and would recommend it to any business owner; who is seeking to improve communication within their business.
Marcy from Garick
January 2017
January 2017
Excellent customer service tool
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
We added Live Chat to our website and immediately had customers looking to chat with us and ask questions about our products. We were able to provide immediate answers and help, without having them be inconvenienced by having to call or e-mail us. LiveChat was surprisingly easy to use. We will definitely continue to use this product going forward!
Nithin from Antal International
December 2016
December 2016
Best Live Chat program
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
LiveChat is simple to use with a lot of features. The price is not too high and the reports are very effective.
César from Difragma
Employees number: 1 employee
December 2016
December 2016
Very fine and faster
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
its a good tool for support and sales power, the most important is the UX; its very pretty and easy to use this web app
Pros
The loading speed of the application is impressive in addition to the actual tracking time
Cons
It is a very simple application to use the only thing that improves the design of the brand, it makes me very ugly.
Advice to Others
No
Izcoatl from IMWEEKS
Employees number: 2-10 employees
December 2016
December 2016
Very useful and good environment!
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Very good tool to have a communication with the user and make in my case a fast and secure sell.
In little words a must to have tool to react on time!
Pros
the instant communication and the potential of see what people writes
Cons
We need regular people more support.
Advice to Others
please check this powerful tool if worth it
Steven from Powder Buy The Pound
Employees number: 11-50 employees
December 2016
December 2016
Couldn't Exist Without it.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
LiveChat has become such an integral part of our customer service since it's implementation. It provides the customers browsing our online store the chance to not only get further information about their orders/our products; but also a one-on-one experience that isn't available for all business. Since our product is used in a process, we can also provide technical support instantly which gives us such an advantage and opportunity to build trust with our clients. In summation, LiveChat has definitively enhanced our business, provided an instant connection to our client base, and facilitated shared knowledge and technical assistance.
Pros
Ease of use and an insight to our client base that couldn't be provided previously.
Cons
The only issue we've had is not being able to have as many agents available at one time, but we're looking into purchasing more logins very soon so it will be rectified.
Advice to Others
Never underestimate punctuation and try to be as genial as possible.
Mauro from LocibBomb Media
Employees number: 2-10 employees
December 2016
December 2016
Simple and Powerful
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
I worked on creating a custom integration between a mobile app and LiveChat. I found that the API documentation was excellent, and whenever I ran into an issue the LiveChat support was able to help and get me through it. I found the admin section of this product to be very intuitive and well designed.
Pros
The API was very clear and full of examples.
Cons
Nothing really. I ran into a few issues while developing, but I was just making mistakes in my code.
Advice to Others
I will be recommending LiveChat to any future clients.
Tony from Green Primate
December 2016
December 2016
Easy to use
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
I found live chat to easy to use, the interface is very intuitive and every person can do the work to meet costumers easily .
Pros
Interface
Esthetic
Price
Intuitive
Cons
It's a little expensive
Advice to Others
No
Emmanuel from Cajeta Coronado
Employees number: 2-10 employees
December 2016
December 2016
Best Live Chat for Shopify
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
I use LiveChat for around two years and have a good experience. Is very useful if you ecommerce are in Shopify.
Pros
iOS and macOS apps.
Cons
Is very expensive.
Advice to Others
Use the chat link for the signature in your emails. Is very helpful for your clients.
Brady from shoestores.com
Employees number: 11-50 employees
December 2016
December 2016
Easiest way to take your customer service up to the next level
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
We implemented LiveChat onto ShoeStores.com about 6-8 months ago and it's a real game changer. Honestly, I don't know how we managed before we implemented LiveChat. Customers love that customer service is a click away. We are thrilled that we get fewer phone calls and more happy customers. LiveChat has all of the features that we need and it works seamlessly. LiveChat customer service is top notch as well. Thanks!
Pros
Ease of use for our customers and we love that we get fewer phone calls
Advice to Others
If you think that it might be a good option for your site... get it
Sarah from Salesforce
December 2016
December 2016
Easy to use
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Great product for a support center. Makes managing incoming support chats with support agents. I like the transcripts feature to store history of the conversations and documenting.
Francheska from Reunion Vacation Homes
November 2016
November 2016
Reservations
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
User friendly easy to use. I use the chat history to follow up with my guest.
Any chats I have missed I can contact guest right back.
