LiveChat Software


 

LiveChat is an integrated chat and help desk platform that allows companies of all sizes to chat with their visitors and customers. The solution embeds into the business website from where the online visitors can communicate with the agents via a chat window.

Along with core live chat functionality, it has a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms. Businesses can install LiveChat on multiple websites and can connect with the larger audience. Customers can also be invited to the chat box by sending the chat link to them via email and text messages. Each chat is automatically graded based on the analysis of the responses given by the customers.

LiveChat is a customizable solution, allowing users to add different themes and colors to their chat windows. It offers customer support via chat, email and phone.

 

LiveChat - Dashboard
 
  • LiveChat - Dashboard
    Dashboard
  • LiveChat - Customize chat windows
    Customize chat windows
  • LiveChat - Chats
    Chats
  • LiveChat - Reports
    Reports
  • LiveChat - Visitors list
    Visitors list
  • LiveChat - Applications
    Applications
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

210 Reviews of LiveChat

 

Start your review of LiveChat

Click to start
https://www.softwareadvice.com/crm/livechat-review/
Software Advice Reviews (8)
More Reviews (202)

Showing 1-8 of 8

David from Hunter Vision
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

LIveChat is solid!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The best feature to me is the tracking ability it has! You can engage with potential clients, and even see where they are located.

Cons

Does seem to integrate with as many applications as I would prefer. In today's world, I like things to connect, and this app seems to be off by itself.

Review Source
 
 

Rameez from Mount Pleasant Group
Specialty: Consulting
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

Wonderful thing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

However it's always the purpose it's made for

Pros

Live Chat is the best tool you can have to grow your business in fact I would say it is a must to have it

Cons

Functionalities are limited as you can only do chatting and there's not much shedding that you can do

Review Source
 
 

Tony from Associated Career Management Australia
Specialty: Other services

September 2016

September 2016

I love Live Chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It ease of use and ability to quickly interact with our clients

Likes Least

It is constantly being updated and improved so I really have no negative comment

Recommendations

If you want to interact with your clients quickly and professionally it is for you

 
 

Haeley from All Volleyball
Specialty: Retail

August 2016

August 2016

Success with LiveChat

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

LiveChat allows us to communicate with several different customers at once rather then them all waiting on hold on the phone. We are also able to help customers faster.

Likes Least

You aren't able to see what is in a customers cart.

Recommendations

Give it a shot, it can't hurt! I bet you will like it and it will bring in more revenue.

 
 

Dave from Dictate Australia Pty Ltd
Specialty: Consulting

August 2016

August 2016

The Ultimate Customer Engagement - Must Have For Every eBusiness

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The product is very easy to implement with instant results. The ability to see and learn your visitor/customer navigation through your site gives you the insight into how best to pre-empt and questions. Visitors love the fact they can talk to a real person, no hard sell via a phone the visitor is in control. Support from the vendor is fantastic, using their own chat technology to contact support, too easy.

Likes Least

Nothing, this product pays for itself month after month. Easy to use, easy to install.

Recommendations

The option for visitors, especially on an ebusiness website to ask questions and get clarification from a a real person about products and services adds to the whole customer experience. It saves the customers time looking for answers and helps you promote the professionalism of your business, good old fashioned customer care is still highly relevant. I use this software on my online shop to advise on products and also on my blogs to just answer questions and give advice.

 
 

David from .com Solutions Inc.
Specialty: Software / IT

August 2016

August 2016

Excellent reliability and battery life by use of push notifications.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Push notifications work splendidly, it doesn't use up too much of my battery power (unlike competing products), I don't need to log in every time I launch the app.

Likes Least

I would like to see built in integration with Google Translate.

Recommendations

I recommend trying the 30 day demo, and test your ROI using the reporting feature. I found that I was able to completely pay for the annual subscription in less than 2 weeks. And that ROI continues to this day.

 
 

Jordan from Choice Ministries Inc.
Specialty: Non-Profit

August 2016

August 2016

Awesome & Easy-to-Use Chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The customization options for multiple web pages is one of my favorite parts! We weren't sure it was possible to offer a chat option that looked great and that our team loved using and we've found that in LiveChat. The agent interface is clean, well-built and easy to use. Canned responses and customer sneak peek (seeing what they're typing before they send it) has been so helpful in providing quick and efficient service via chat.

Likes Least

Nothing really. The only suggestion I had was to make the auto-correct/spell check a little more intuitive, but other than that, everything has been great!

Recommendations

Give the free trial a try. You won't be disappointed!

 
 

Mackenzie from BimmerWorld
Specialty: Retail

October 2015

October 2015

So good, other live chat services aren't even close!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product is superior, the service is just as good!

Likes Least

I could wish for a couple extended integrations but they are hardly an issue.

Recommendations

LiveChat is MUCH easier to use than LivePerson. I used Liveperson for years and found it to be horrible, both the product and the customer service. My LiveChat results are much better than other services I have used.

 
 
 
Showing 1-20 of 202

Marissa from FP

January 2018

January 2018

Great tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

For our purposes this tool works very well. The ability to have canned responses make chats a lot more seamless.

Cons

There are a lot of customizations available and these can be a bit tricky to configure at first. But once you've got them, everything is great.

Review Source: Capterra
 

Laron from eGov Jamaica
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Great for Customer Engagement and Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great for Customer Engagement

Pros

LiveChat is great for engaging and creating a great communication experience for customers. This tool allows for a quick way to connect with customers who want immediate answers or does ot like talking on the phone. It is straightforward and easy to use.

Cons

The only thing negative that can be mentioned is really out of the control of the tool. That is, it can be very difficult to convey emotions and tone over chat

Review Source: Capterra
 

Ahmed from Dallas Daily Inc

January 2018

January 2018

Provides us with data insights about our customers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Livechat gives its users access to data insight about their website visitors like their location , traffic source , returning or new visitor ,device type etc
All of these data are used by our marketing team to reengineered our website to provide the best experience for our users.

Review Source: Capterra
 

Breanne from WP Engine
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Easy and automated

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like most about this software is the ease to automate the round robin process between reps. It makes the response time for customers much quicker.

Cons

On the same note of automation, it would be neat to have pre-set redirect rules based on the chats location or their type of engagement with the site.

Review Source: Capterra
 

Opeyewa from Hommaston Limited (Training and Manpower Development)

January 2018

January 2018

Customers can reach us anywhere,even from Facebook.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Livechat's social media integration stands out for me . It currently enable visitors to our Facebook page ,communicate with a support desk rep. right from Facebook.
Livechat also backup all our past conversation with visitors to our website , giving us an insight into past conversations a customer has had with our team.

Cons

Mobile app. can offer way more than it currently does. We users should be able to do more than just chat when on mobile.

Review Source: Capterra
 

Abiola from A. O. Smith Corporation

January 2018

January 2018

Backed by a great customer support team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

While this software has got some interesting feature which makes work done better and faster ,its most important feature is its customer support team .This software is backed by an ever helpful and present customer support team . For everytime we've encountered challenges while using this software ; their customer support team have always worked towards resolving whatever issues or reservations we had.

Cons

Our inability to respond to tickets created by our customers and client via our mobile Livechat app. is a concern. All tickets have to be responded to via the web app. and this makes our work very static.

Review Source: Capterra
 


January 2018

January 2018

LiveChat has been a game-changer for our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

LiveChat is the most intuitive chat management software on the marketplace. It makes it easy to coordinate communications both internally, as well as externally, and our customers are better served by it.

Cons

The only think I don't like about LiveChat is that it took our internal departments a while to approve the software on our systems.

Review Source: Capterra
 

Sean from Yellow Product Design

January 2018

January 2018

Awesome piece of software that helps us convert more customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easily one of the best pieces of software we have used. Easy to reach out to customers and encourages them to engage. Sales conversions have increased significantly because of this.

Cons

Hard to think of any. Sometime can be a bit buggy but I put this down to customers internet connections rather than the software.

Review Source: Capterra
 

Vikram from EXCALIBUR-The Magic Teachers -A Division of Sri Groups

January 2018

January 2018

Perfect friend at work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This program has a simple to understand and user friendly ui. It is also backed by an ever helpful support team and lastly the resource guides for this tool is just perfect.From video guides to articles,all available for use on the Livechat website.
Featurewise, I am in love with the sneek-peak feature ,which allows us see what customers are typing even before its sent to us.

Cons

We use the enterprise version of this software and maybe it should be cheaper than the current.

Review Source: Capterra
 

Mateusz from picksaas.com
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

A great, simple, not overcomplicated live chat solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- What I love about LiveChat's concept is that it focuses on delivering a precise value to its customers - chat with visitors on your website. No leads' collection or leaving e-mail addresses, just pure conversations
- Some really nice features for e-commerce businesses (ticketing, measuring chats' conversion)
- User-friendly tutorial guiding you through the application
- Multiple integrations with other systems
- Customer support (their team is quick, responsive and knowledgeable

Cons

- Quite pricey in comparison to other live chat solutions
- In my opinion, the chat window's design could be a little bit more modern

Review Source: GetApp
 


December 2017

December 2017

Increase volume of conversions

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

We found a healthy uptick in conversions after implementing live chat on key conversion pages - be sure to A/B test your messages.

Review Source: GetApp
 

Jeff from Rezstream
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Easy to use, great chat!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's a great way to allow interactions with customers on your web site that may not want to call you to engage.

Pros

It is very easy to se who's visiting your site and where they are from. Great notification options for incoming chats.

Cons

I don't like that you can't set a recurring time to be "online" versus "offline". I wish it you could set it to be on from 8:00-5:00. I can't find any option like that.

Review Source: Capterra
 

Hunter from GoRapid Inc

December 2017

December 2017

I love to be able to quickly chat with people

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is a great way to quickly communicate with others for business related questions and concerns

Cons

The least thing i like is sometimes i forget to respond back to the messages and some go unseen or unrepsonded

Review Source: Capterra
 

Suyi Harrison from Gespanne Limited.

December 2017

December 2017

Livechat is what an helpdesk program should be like

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Livechat made us appear very professional to our clients and that was a plus.

Pros

Simple,straight forward user interface.I also love the knowledge base feature which allows the team to save answers to questions that are regularly asked by customers : making it customer care response rate very fast.

Cons

The android mobile app. sometimes malfunctions.We have had situations where the app. hangs and signs out itself.Think it should have been corrected by now,I believe.

Review Source: Capterra
 


December 2017

December 2017

Chat is an essential part of our website and LiveChat is key to help our staff communicate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy set up for our web team to incorporate code to our site. Very easy interface for our service team to login and all answer questions. We are able to train them quickly while adding or editing users quickly. Big bonus to our customers to be able to chat with someone.

Review Source: Capterra
 

Folashade from Konga Online Shopping Ltd
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2017

December 2017

Livechat is the best.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Self explanatory user interface,which enabled me find my way around without any hassle and a great customer support team who even gave us a three week product extension when we had issues renewing our payment for the program.

Cons

Enterprise price is too expensive.There are close substitutes outhere for way cheaper than Livechat. May not be as great as Livechat is but can solve the basic help desk needs of a company.

Review Source: Capterra
 

Dinesh from 6Storage
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Best Chat Software Ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

24/7 Support from them and to our product.

Pros

Lovely Customer Support. Any queries, get response in less than a minute. User Friendly UI. Many Integrations, Multiple device support. Reports and activity monitoring. Number of hours Online, Individual agent reports. Chat Badge

Cons

I would need customization on Pre Chat Form. I wont get the details from Pre Chat form but Instead once chat is finished, I will get the details and then I would like to add it to the form for future reference. Only this feature is missing.

Review Source: Capterra
 


November 2017

November 2017

Best way to communicate with customers fast

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The interface is easy to use and the platform is solid. It doesn't glitch or breakdown and technical support is just a chat away. The pop up messaging feature is one of the best features about LiveChat. LiveChat is also quite affordable, even for Small enterprises with the lowest packages. Setting up is quite easy with very clear instructions. The application itself is fun to use. Livechat also provides multiple articles for trouble shooting any errors. The support team working round the clock to ensure the best customer experience is also highly trained and supportive in any matter possible. It's a new, effective, easily managed communication device to interact with our existing and potential clients. We are also using LiveChat as a training device for new and existing staff as the reports and archives allow immediate coaching opportunities.

Cons

One major disadvantage of this application is that LiveChat is not easy to integrate with other CRMs. Along with this, Livechat limits the ability to customize messaging popups. We can adjust the message but we can't adjust them to appear according to the message first received. It would be nice to have access or even a trial access to some of the features the higher priced plans provide (e.g. work scheduler). I dont like the desktop app as it can sometime be buggy. The app has some issues with signing off properly which could cause some chats to be queued up when you are supposed to be offline.

Review Source: GetApp
 


November 2017

November 2017

A small investment for actual results

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have found that adding LiveChat to our website has resulted in measurable results in terms of sales conversions.

Cons

Would love to have the ability to have set schedules within the base product. We are a small company and have to manually turn it off and on every day.

Review Source: Capterra
 


October 2017

October 2017

support was very helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Software included lots of features to assist with personalizing the live chat. I liked it much better than my old software, that didn't have all the extra bells and whistles.

Cons

My issue was even though the features were great, i needed to be able to engage my clients from my mobile device. The app for android users had horrible views and I soon found out why. The android app doesn't have all of the needed features to use it effectively.

Review Source: Capterra

  Response: LiveChat Software, LiveChat, Inc.

Date: November 2017

November 2017

 

Thanks for taking the time to leave us a review. What would you like to see improved on the Android app specifically? I want to make sure I get that feedback to our product team! ^DZ