LiveChat vs Tripleseat

RATING:

4.6

(1659)

LiveChat has 1659 reviews and a rating of 4.64 / 5 stars vs Tripleseat which has 495 reviews and a rating of 4.65 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (1659)
4.7 (495)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 15, 2024
December 15, 2023
Pros/Cons
  • Pros

  • Costumization of the chat box but also messages and other cool features that would make it so helpful.
  • It's awesome as I can serve my customers from anywhere. Another fantastic feature that I love is the flawless integration into the website.
  • Cons

  • The internet is a risky place, and people tend to always be worried about their information being shared.
  • On occasion LiveChat will loop in connect mode and stay stuck. I have had customers angry or more angry because they end up having to call anyway.
Read all user reviews
  • Pros

  • WE love using and integrating Tripleseat to our events here at Cheekwood. Tripleseat is easy to use and the support is right on the money.
  • The best part about Tripleseat is the ease of use.
  • Cons

  • The chef BEO includes the bar information which is unnecessary and can be confusing. According to everyone I've spoke with this is unavoidable and there is nothing they can do about it.
  • The annoying, time wasting and the unnecessary notifications. I have nightmares about those dreadful notifications.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos