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Conversational Cloud vs Zoho CRM
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
4.2 / 5
Value for Money
4.2 / 5
4.3 / 5
Customer Support
4.3 / 5
4.1 / 5
Functionality
4.3 / 5
4.3 / 5
Last Review Written
August 13, 2024
March 19, 2025
Pros/Cons
Pros
- I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.
- Great product and great support should you need anything ,was a funniest when it came to using some software but all I had to do was contact the support department and they plenty helpful.
- The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.
Cons
- Terrible customer support, a real pain to cancel the service...they continued to charge us even after the 90 day period from cancellation.
- Overall live engage is the worst live chat platform I have worked with. The chat feature often just kicks customers out of their chat which is a terrible experience.
- Terrible customer service - we were charged for months after closing the account.
Pros
- Amazing product and a great experience. I was also very happy to see the analytics that pointed me in the right direction for next steps.
- Highly recommended and nice product for startups especially, who are looking for budget friendly and reliable product.
- Overall, we are happy with Zoho. They are good people, provide great support, and you can't beat the value for money equation.
Cons
- We've got some problem with the email invitations often sent into the spam folder of our customers... but it's a common problem with other CRM I guess.
- Misleading information during the trial phase. Always upselling their useless apps through Zoho one.
- You get different answers from different customer representatives and the lack of an account manager is painful. App store is full of apps that barely work or aren't maintained.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
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Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
