# LiveHelpNow Software Reviews, Demo & Pricing - 2026 > Review of LiveHelpNow Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/livehelpnow-crm-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / LiveHelpNow Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/livehelpnow-crm-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/livehelpnow-crm-profile/alternatives/) # LiveHelpNow 2026: Benefits, Features & Pricing Wondering if LiveHelpNow is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview LiveHelpNow 4.6 [(72)](https://www.softwareadvice.com/crm/livehelpnow-crm-profile/reviews/) Pricing Starting at $21.00 per month ### About LiveHelpNow LiveHelpNow provides omnichannel support solutions that give teams of any size the tools they need to drive an amazing customer experience. Software designed to meet all of your customer support, contact center, lead generation, and help desk needs. With LiveHelpNow’s omnichannel capabilities, your team will be able to communicate with customers via any channel all while receiving one streamlined communication history. Communication channels include live chat, SMS text-to-chat, chatbots, Facebook messenger, email, and VoIP call. Available tools include intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, email management, VoIP call management and more! You’ll also get the most out of your existing tools by integrating with your CRM, CMS, knowledge base, and social media. You can purchase knowledge base, live chat, and help desk applications on a standalone basis or bundled into one integrated help desk suite. Quick, easy installation. No setup fees or contract. Free t... raining and 24/7 support. Trusted by over 8000 businesses worldwide. Wondering if LiveHelpNow is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## LiveHelpNow User Interface ## Popular LiveHelpNow Alternatives Main Product LiveHelpNow 4.6 [(72)](https://www.softwareadvice.com/crm/livehelpnow-crm-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.69Value for money - 4.71Customer support - 4.54Functionality Pricing Starting at $21.00 per month Get Price Alternative Product [Velaro](https://www.softwareadvice.com/crm/velaro-profile/) 3.9 [(9)](https://www.softwareadvice.com/crm/velaro-profile/#reviews) Ratings Breakdown - 4.89Ease of use - 4.0Value for money - 4.25Customer support - 4.25Functionality Pricing Available upon request Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Comm100](https://www.softwareadvice.com/live-chat/comm100-profile/) 4.7 [(108)](https://www.softwareadvice.com/live-chat/comm100-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.40Value for money - 4.61Customer support - 4.52Functionality Pricing Starting at $31.00 per month Get Price ## LiveHelpNow Pricing and Plans Starting price: $21.00 per month Free Trial Free Version Basic $21.00 per user, per month Plan includes: - Agent Permissions and Restrictions - Automatic Inquiry Tagging - Beautifully Integrated Chat - Call Center Ready - Call Logs - Capture Callback Requests - Chat & Email Support - Enterprise Reporting & Analytics - File Transfer / Attachments - Filter & Search Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## LiveHelpNow Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of LiveHelpNow Access Controls/Permissions Activity Dashboard Activity Tracking AI Copilot Alerts/Escalation Alerts/Notifications API Automated Routing Call Center Management Chatbot Client Portal Collaboration Tools Communication Management Configurable Workflow Contact Database Contact Management CRM Customer Communication Customer Database Customer Experience Management Customer History Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Document Storage Email Management Email Templates Engagement Tracking Event Triggered Actions Feedback Management For Insurance Industry Geotargeting Help Desk Management Inbox Management Interaction Tracking IT Asset Management Knowledge Base Management Lead Capture Lead Management Live Chat Macros/Templated Responses Monitoring Multi-Channel Management Multi-Channel Marketing Multi-Language Offline Form Performance Metrics Proactive Chat Promotions Management Queue Management Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Real-Time Reporting Reporting/Analytics Reporting & Statistics Role-Based Permissions Sales Pipeline Management Screen Sharing Search Search/Filter Self Service Portal Service Level Agreement (SLA) Management Single Sign On Social Media Integration Social Media Monitoring Social Promotion SSL Security Support Ticket Tracking Surveys & Feedback Tagging Ticket Management Web Notifications Website Integration Widgets Workflow Management ## LiveHelpNow Integrations Slack Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review GetResponse Integration rated undefined from -1 review See all 27 integrations ## LiveHelpNow User Reviews Overall Rating 4.6 Ratings Breakdown 5 67% 4 28% 3 4% 2 1% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.7 Customer support 4.7 Functionality 4.5 Shawnia S. Verified reviewer Hospital & Health Care Self-Employed Used daily for less than 12 months Review source Reviewed June 2022 Enhanced Customer Connection 5 Overall you have been a great experience being able connect with the customers more efficiently and in a timely fashion. And also having the customers being able to connect with ease Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: User Friendly and easy to install. Comes with a ton a of great features and tools that helps guide you to provide the best customer service experience possible. Being able to connect with customers on the go is golden. And its all back up with excellent customer support Cons: Would like to have seen more chat window layouts, graphics and emojis. Problems with receiving reply alerts when the Main Operator Panel is on the screen. Read More david h. Verified reviewer Used daily for more than 2 years Review source Reviewed June 2018 It has been good, but i have recently noticed less down time with the program than before. 5 Use it to communicate to my customer via chat, help them with their orders, or questions. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: How easy it is to use, the info it give us about the customer, and how the chat boxes are easy for the customer to read and use Cons: Wished they made the software for Imac computer systems. I hate to have a extra chrome tab open and accidentally close it when working on my website and i close the chat out. Needs to have a Imac software like it is available for the Windows OS Vendor Response Hello David, Thank you for your review! Just a quick note that our newest app is available in the Mac App Store: https://itunes.apple.com/us/app/livehelpnow/id684840931?mt=12 Thank you, LiveHelpNow crew Replied April 2019 Read More JT JASON T. Automotive 11-50 employees Used daily for less than 2 years Review source Reviewed January 2019 The best chat assistance program we've used so far 5 Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We were previously using a different chat program that was a lot more expensive with much less features. After we switched to LiveHelpNow we saved a lot more money, and gained much more functionality. Very happy with this program Cons: I have no complaints at this time, it hits everything we need at the price point we need. Read More VR Verified Reviewer Apparel & Fashion 501-1000 employees Used daily for less than 2 years Review source Reviewed September 2018 Easy to customize to suit your needs! 5 More bang for your buck than any other program I researched or used. They truly care about their customers and maintain a "make it personal" attitude. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We switched from a much bigger chat platform after doing research on other options. LHN is so easy to use and customize it's remarkable. Their service is top notch and if you are needing a feature they don't have, they will work to make the solution possible for you in the near future. Reporting features are excellent. Cons: We have tried to do some intricate routing to different departments including different levels within a department. It hasn't been the easiest, but i'll admit, the request was very complex. Read More VR Verified Reviewer Used daily for more than 2 years Review source Reviewed June 2018 User friendly and a good quality software 5 Well it makes my job easier especially the option to chat in different languages. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: It is easy to use and I have not encountered major issues when using the live chat software. I had an issue once and when I asked for support, they immediately got back to me and we trouble shot the issue and we were able to resolve it. Cons: The interface is just so simple and it sometimes monotonous to look at it everyday. I hope you can change skins or the interface of the software. Read More VR Verified Reviewer 11-50 employees Used daily for more than 2 years Review source Reviewed June 2018 LiveHelpNow works great, always getting better 4 High ROI, helps us assist online visitors in complicated online purchases and send them down the conversion funnel. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: We've been using it for seven or eight years and we've noticed a marked improvement on the UI of the live chat over the last year or so. Cons: Not well oriented for mobile support. For a long time it was the dated look and feel, I think they've overcome those issues but could do Read More VR Verified Reviewer Used daily for less than 2 years Review source Reviewed June 2018 It is good experience 3 I communicate with my clients I keep records .I have db with all the issues and I use them in order to provide quick answers Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: I using live help for more than one year. I m satisfied . I communicate with my clients I open and close tickets I keep records and all team members can be updated about the issues that rising daily. Is not complicated to learn how to use it Cons: It is little bit difficult to apply roles to each agent. The canned answers could be setup easier it will hep a lot. Read More VR Verified Reviewer Used daily for less than 2 years Review source Reviewed June 2018 Great stand-alone Chat platform 5 A customer-pleasing modality to reach our Customer Service Dept. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: I like that LHN is easy to get started, set-up, customize to my multiple brands, allows one agent to service multiple web-sites AND does SMS chat. Plus, their support is really responsive... Cons: The menus are a little difficult to navigate and find things, it should be a little more intuitive. I typically go through everything until I find the options I need to adjust. Read More VR Verified Reviewer Hospital & Health Care 2-10 employees Used daily for more than 2 years Review source Reviewed December 2019 Great integration 5 Livehelpnow is a very good easy to implement web based tool. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Integrates well with code on your web pages. Simple to implement and set up workflow. Interface is easy. Cons: Mobile response to a customer inquiry was a little quirky. Was hard to navigate and respond to requests. Read More Steven D. Verified reviewer Publishing 11-50 employees Used daily for more than 2 years Review source Reviewed June 2018 Great Product! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use and adaptability with our CRM. It gives customers an easy way to communicate with us how they want to. Cons: The mobile application needs some upgrades. It can be very lacking with capabilities. It's very basic. Read More Showing 1 - 10 of 72 Reviews [See All Reviews](https://www.softwareadvice.com/crm/livehelpnow-crm-profile/reviews/) ## LiveHelpNow Popular Comparisons [Comm100 vs LiveHelpNow](https://www.softwareadvice.com/live-chat/comm100-profile/vs/livehelpnow-crm/)[Denser AI vs LiveHelpNow](https://www.softwareadvice.com/live-chat/denser-ai-profile/vs/livehelpnow-crm/) [Compare All Alternatives](https://www.softwareadvice.com/crm/livehelpnow-crm-profile/alternatives/) ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24121) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16378) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4464) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **0** times Stuck Between Options? 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