LiveHelpNow Software


 

LiveHelpNow offers a suite of cloud-based helpdesk software designed to track sales and leads, monitor brand loyalty and manage customer interactions. It offers tools to respond to support customer inquiries through chat, SMS, Email, FAQs and self-service knowledge base.

LiveHelpNow chat support suite is a chat-based support application embedded into business websites. It handles customers request through a chat window, and supports option to tag every chat into respective categories automatically or manually. It also offers tools to design post-chat surveys to get customers feedback and improve existing workflows. LiveHelpNow's Email Ticketing Platform is designed for agents to assign, manage and supervise email tickets.

Apart from live chat and customer service ticket management, LiveHelpNow also offers self-service options and knowledge base management applications. These applications can be purchased on a standalone basis or bundled into one integrated helpdesk suite. Applications are available on a monthly/annual subscription basis, and the support is offered via phone, email and chat.

 

LiveHelpNow - Customizable dashboard
 
  • LiveHelpNow - Customizable dashboard
    Customizable dashboard
  • LiveHelpNow - Analytics reports
    Analytics reports
  • LiveHelpNow - Challenge score
    Challenge score
  • LiveHelpNow - Translate
    Translate
  • LiveHelpNow - Visitor details
    Visitor details
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

23 Reviews of LiveHelpNow

 

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Software Advice Reviews (1)
More Reviews (22)

Showing 1-1 of 1

Jesse from V-Rooms Virtual Data Rooms
Specialty: Software / IT

November 2015

November 2015

A great way to get real time data as prospects are reviewing your site

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They are always adding valuable features to the offering. It's consistent and steady. I cannot remember anytime where we were offline.

Likes Least

Everything is pretty nice and functional. I guess if I had to pick one thing it would be the layout of the Admin Panel. Navigation the menus could be easier. Again this is an area of the application I almost never have to go in so I can see why layout has not been a priority.

Recommendations

Try it out and see if it works with your business. Like any other tool out there. It only works if you use it.

 
 
 
Showing 1-20 of 22

ayush from SRM University

March 2018

March 2018

Amazing Product For LiveHelp. Must use for Small and Big Enterprise. Recommended

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Support
Pros

1. Ease and Simplicity is just way too good.
2. Very Good Support.
3. UX is Nice. Very good for first time people .

Cons

1. Adding more channel for support would be a good idea.
2. More graphic and emoji will be definitely a good idea

Review Source: Capterra
 

Mark from IT Admin, Retail

January 2018

January 2018

Best economical chat app in the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support
Pros

Few years back I ran into an issue when if no agent in a department was not logged in, the depart would should up in the chat window. Client wanted to remove that department completely when agents in that department was not logged in. After digging and trials, I discovered LiveHelpNow and stayed with them. This system also provides full analytics (similar to Google Analytics). I uses this often to compare with Google.

Cons

Wish, the welcome chat window was visually customizable similar to modern chat system. Currently it only allows me to choose one option.

Review Source: Capterra

  Response: LiveHelpNow, LiveHelpNow

Date: February 2018

February 2018

 

Hello Mark,
Thank you so much for the kind feedback!
A few months back we released an embedded chat window, which no longer presents chat as a popup window which your account is currently using but rather as an overlay within your website giving you literally unlimited options in customization.
Hope you will check it out in Admin Panel>Chat system->Installation>Embedded
Again,
thank you for being a loyal client! Much appreciated!
LiveHelpNow team

 

Kelly from VLACS

November 2017

November 2017

We use LiveHelp Now daily to assist our customers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

LiveHelp Now is an excellent way for our customers to reach us quickly and have their questions answered without having to pick up a phone and call our office.

Cons

LiveHelp Now doesn't always queue incoming chats in an effective manor. It will sometimes bounce one chat back and forth between two operators that aren't answering instead of looping in another operator.

Review Source: Capterra

  Response: LiveHelpNow, LiveHelpNow

Date: November 2017

November 2017

 

Thank you Kelly for your kind feedback!
We will surely look into the queuing issue for your account today!
Please reach out anytime via chat or call us at 877-548-3001
Thanks again!

 

Devan from Epic

October 2016

October 2016

Great company!

Ease-of-use

Functionality

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Value for Money

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Support

customer service agent is great. Always helps me a ton. I appreciate your software a ton! You are inoperative and this is the 2nd time I have used your software and I love it!

Review Source: Capterra
 

Kiruthika from simplyweight

October 2016

October 2016

Easy, professional and fast!

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Support

Jamie was very fast to respond to my questions and had sound knowledge of the service. She was professional, polite and to the point. Thank you

Review Source: Capterra
 

H from AACC

October 2016

October 2016

Outstanding

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Value for Money

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Support

We have used LHN now for over 1 year and we are absolutely satisfied with the product. Its ease of use and exceptional CS staff makes it a hands down winner.

Review Source: Capterra
 

Casey from D3Corp

October 2016

October 2016

Great Customer Service & Really User Friendly!

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Support

I had the pleasure of speaking with Bianca and she was most helpful in providing me clear direction to the items I was looking for. It was greatly appreciated!

Review Source: Capterra
 

Rick from Copart

October 2016

October 2016

Looking to support offline chat

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Value for Money

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Great service quick turn around time with support with using add on. We have been using Live Chat for over 8 month, this has help determine our business needs and locations of our customers

Review Source: Capterra

  Response: LiveHelpNow, LiveHelpNow

Date: November 2017

November 2017

 

Thank you Rick for your kind feedback!

 

Cesar from JSTOUR

October 2016

October 2016

Great support from Bianca

Ease-of-use

Functionality

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Value for Money

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Support

Bianca was helpful with my inquiries, great agent.! Please keep that support. @@@@@@@@@@@@@@@@@@@@@@@@@@@@

Review Source: Capterra
 

Kartikeya from BhutanTravelAgency.com
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Great Livehelp support : Bianca

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Support

Just read the transcript, she was very helpful, all my queries were answered in easy manner. Great temperament. good product should be backed by good team as well, and this is that good team. Thanks Bianca.

Pros

easyness

Cons

it can have many more features. Like call extentions and so on.

Review Source: Capterra
 

Dawn from Agriclear

September 2016

September 2016

Excellent Customer Service

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Support

Bianca was able to point me in the right direction to correct a typing error in our email response when requesting a copy of the transcript. Excellent customer service and able to help right away.

Review Source: Capterra
 

Erik from A-Affordable

September 2016

September 2016

christina is great

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Support

whenever I chat with christina she always answers my questions quickly and she really knows her stuff.

Review Source: Capterra
 

Hannah from UK Fuels

September 2016

September 2016

Live chat problem

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Support

Helpful and quick responses. One of the customer representative helped me straight away without me have to re-explain myself from a previous live chat.

Review Source: Capterra
 

C'aira from DuPont Community Credit Union
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2016

September 2016

Great Service!

Ease-of-use

Functionality

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Value for Money

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Support

Jaime was a great, knowledgeable and helpful! I had a question about the alerter software and the color key for chats.

Cons

When the Main Operator Panel is on the screen, you do not receive a reply alert..

The personal image on the individual chats, it would be nice to choose from different chat window layouts.

Review Source: Capterra
 

E from Innovative
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2016

September 2016

Inquiry of Billing and Service Status

Ease-of-use

Functionality

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Value for Money

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Support

Chatted to inquire on the status of our account. Representative was cordial and response and my question was answered.

Pros

Works well

Advice to Others

Customer service very response when I had a question

Review Source: Capterra
 

Perla from Rockwell Collins
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2016

September 2016

Excellent support and dedication from Christina

Ease-of-use

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Pros

the features, very good, the agent was very helpful
I would like the survey to be shorter
keep up the good work

Cons

we need an IN-APP AND IN-WEBSITE white label chat feature, that I understand is still in beta.

Advice to Others

more integrations, like phone system integration so when you are chatting your phone automatically does not ring or viceversa

Review Source: Capterra
 

Ashley from Diversified Metals, Inc.

September 2016

September 2016

Great way to get all your questions answered.

Ease-of-use

Functionality

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Value for Money

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I am trying to see what chat program will fit all of our service needs and I have lots of questions. when I clicked "Chat" I got a free preview of just what I would be offering my customers on my site and a very knowledgeable support person. I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions.

Review Source: Capterra
 

Raymond from Vedant Health

August 2016

August 2016

Always there to help - and going beyond support

Ease-of-use

Functionality

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A LiveHelpNow script had been changed which broke our use of it. Jamie spoke with her developers as we were chatting and had them correct it and re-release it. All while in the chat.

Review Source: Capterra
 

Jevon from 59 Second Media

July 2015

July 2015

Right in the mix with the top Chat companies

Ease-of-use

Product Quality

Customer Support

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Quality
Support

We've used a few different chat software companies over the last few years but LiveHelpNow has fit in the best. They have all the integrations we need and their pricing doesn't break our bank. Additionally, they have a new offering that we are going to start using in the next few weeks. We are super busy and end up missing our chats sometimes. The new feature should eliminate that and I'm excited to get going. I can redirect some of my staff away from chats and into other areas because we will have a dedicated support team managing our chats for us. The new offering is called HelpSquad. I'll review again in a few weeks.

Review Source: Capterra
 

Ronald from Law Office of Ronald A. Ortman

February 2015

February 2015

Excellent Support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've been using LiveHelpNow's live chat feature for more than a year. And I've found that it works very, very well. Their support techs are extraordinarily helpful if any issues do arise.

I did a lot of research into competing products before signing on with LiveHelpNow.

And I have zero regrets.

It is an excellent product at a very reasonable price.

Review Source: Capterra
 
 
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