LiveHelpNow offers a family of products designed to increase sales and lead generation, improve brand loyalty and raise customer satisfaction. It is a Web-based (cloud) platform designed to scale to any size business, from startup to international enterprise.
LiveHelpNow is popular with businesses in a wide range of verticals, and many of its components allow for a high degree of customization. For example, its live chat module allows chat windows and invitations to be tailored to specific use cases. Additionally, its customizable rules engine makes it possible to create a variety of automated processes, and customer surveys can also be tailored to specific contexts.
Apart from live chat and customer service ticket management, LiveHelpNow also offers robust self-service options and knowledgebase management applications. Together, these options ensure customers can find answers to their questions with a simple online search, and support agents have a knowledgebase on which they can rely.
Jesse from V-Rooms Virtual Data Rooms
Specialty: Software / IT
They are always adding valuable features to the offering. It's consistent and steady. I cannot remember anytime where we were offline.
Everything is pretty nice and functional. I guess if I had to pick one thing it would be the layout of the Admin Panel. Navigation the menus could be easier. Again this is an area of the application I almost never have to go in so I can see why layout has not been a priority.
Try it out and see if it works with your business. Like any other tool out there. It only works if you use it.
Kiruthika from simplyweight
Jamie was very fast to respond to my questions and had sound knowledge of the service. She was professional, polite and to the point. Thank you
H from AACC
We have used LHN now for over 1 year and we are absolutely satisfied with the product. Its ease of use and exceptional CS staff makes it a hands down winner.
Casey from D3Corp
I had the pleasure of speaking with Bianca and she was most helpful in providing me clear direction to the items I was looking for. It was greatly appreciated!
Cesar from JSTOUR
Bianca was helpful with my inquiries, great agent.! Please keep that support. @@@@@@@@@@@@@@@@@@@@@@@@@@@@
Kartikeya from BhutanTravelAgency.com
Employees number: 11-50 employees
Just read the transcript, she was very helpful, all my queries were answered in easy manner. Great temperament. good product should be backed by good team as well, and this is that good team. Thanks Bianca.
it can have many more features. Like call extentions and so on.
Dawn from Agriclear
Bianca was able to point me in the right direction to correct a typing error in our email response when requesting a copy of the transcript. Excellent customer service and able to help right away.
Erik from A-Affordable
whenever I chat with christina she always answers my questions quickly and she really knows her stuff.
C'aira from DuPont Community Credit Union
Employees number: 201-500 employees
Jaime was a great, knowledgeable and helpful! I had a question about the alerter software and the color key for chats.
When the Main Operator Panel is on the screen, you do not receive a reply alert..
The personal image on the individual chats, it would be nice to choose from different chat window layouts.
E from Innovative
Employees number: 201-500 employees
Chatted to inquire on the status of our account. Representative was cordial and response and my question was answered.
Customer service very response when I had a question
Raymond from Vedant Health
A LiveHelpNow script had been changed which broke our use of it. Jamie spoke with her developers as we were chatting and had them correct it and re-release it. All while in the chat.
Jevon from 59 Second Media
We've used a few different chat software companies over the last few years but LiveHelpNow has fit in the best. They have all the integrations we need and their pricing doesn't break our bank. Additionally, they have a new offering that we are going to start using in the next few weeks. We are super busy and end up missing our chats sometimes. The new feature should eliminate that and I'm excited to get going. I can redirect some of my staff away from chats and into other areas because we will have a dedicated support team managing our chats for us. The new offering is called HelpSquad. I'll review again in a few weeks.
Ronald from Law Office of Ronald A. Ortman
I've been using LiveHelpNow's live chat feature for more than a year. And I've found that it works very, very well. Their support techs are extraordinarily helpful if any issues do arise.
I did a lot of research into competing products before signing on with LiveHelpNow.
And I have zero regrets.
It is an excellent product at a very reasonable price.
Laurens from Not Disclosed
I'm on day one of the trial and approached this with some in trepidation. I¿ve tested 5 other live chat systems for our website and frankly, they all sucked.
In spite of 29 days of free use still ahead of me, I¿m subscribing and paying now. I know I¿ve found exactly what we need to engage our customers¿ needs.
Setup is a breeze - I didn¿t read a thing, but I did aggressively use the chat feature with LiveHelpNow agents. The support is not only terrific, but I have not once had to wait even 30 seconds for an agent. So here¿s a shout out for Michael, Ben, Bianca and Brian. Thanks for making my day!