# LiveVox Software Reviews, Demo & Pricing - 2026 > Review of LiveVox Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/livevox-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / LiveVox Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/livevox-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/livevox-profile/alternatives/) # LiveVox 2026: Benefits, Features & Pricing Wondering if LiveVox is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview LiveVox 4.7 [(32)](https://www.softwareadvice.com/crm/livevox-profile/reviews/) Pricing Starting at $5,000.00 per month ### About LiveVox LiveVox (Nasdaq: LVOX) is a powerful, next generation contact center platform that powers more than 14 billion interactions a year. They seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. At the foundation of it all is their embedded CRM - one central hub for all of customer data and interaction history which enables agents to facilitate personalized two-way conversations through a single agent desktop. Customer account information and full interaction history are presented in one view, enabling seamless customer messaging from one channel to another. And, with their pre-integrated practical AI capabilities, it's simple to offer 24/7 automated customer support across channels. LiveVox’s platform allows companies to augment live agents plus generate powerful analytics through their WFO suite enabling a dynamic 360-degree view of everything happening inside your contact center helping to improve both performance and compliance. Wondering if LiveVox is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## LiveVox User Interface ## Popular LiveVox Alternatives Main Product LiveVox 4.7 [(32)](https://www.softwareadvice.com/crm/livevox-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.56Value for money - 4.13Customer support - 4.55Functionality Pricing Starting at $5000.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(995)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [Ricochet360](https://www.softwareadvice.com/voip/ricochet360-profile/) 4.8 [(82)](https://www.softwareadvice.com/voip/ricochet360-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.75Value for money - 4.82Customer support - 4.69Functionality Pricing Starting at $24.00 per month Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price Alternative Product [inconnect](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/) 3.9 [(19)](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/#reviews) Ratings Breakdown - 4.11Ease of use - 4.13Value for money - 3.74Customer support - 4.32Functionality Pricing Starting at $1.00 per month Get Price ## LiveVox Pricing and Plans Starting price: $5,000.00 per month Free Trial Free Version Basic $5,000.00 per user, per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## LiveVox Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of LiveVox Alerts/Escalation API Auto-Dialer Automatic Call Distribution Automatic Outbound Dialer Batch Communications Batch Processing Blended Call Center Calendar/Reminder System Callback Scheduling Call Center Management Call Disposition Call Scheduling Call Tracking Metrics Call Transfer Campaign Management Campaign Specific Caller ID Chat/Messaging Communication Management Compliance Management Computer Telephony Integration Contact Database Content Management Conversion Tracking Customer History Customizable Fields Data Import/Export Document Storage Email Management Email Marketing FCC Compliance Feedback Management FTC Compliance Inbound Call Center Interaction Tracking Knowledge Base Management Lead Management List Management Live Chat Manual Dialer Marketing Automation Mobile Access Multi-Channel Communication Multiple Scripts On-Demand Communications Outbound Call Center Personalization Phone Key Input Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Prospecting Tools Sales Pipeline Management Search/Filter Segmentation Shared Contacts Survey/Poll Management Task Management Template Management Text to Speech Third-Party Integrations Voice Customization Voice Mail Workflow Management ## LiveVox User Reviews Overall Rating 4.7 Ratings Breakdown 5 66% 4 34% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.6 Customer support 4.1 Functionality 4.5 EA Edward A. Verified reviewer Financial Services 1001-5000 employees Used daily for less than 12 months Reviewed January 2019 Intuitive platform to enhance outbound campaigns 5 Overall, we have had nothing but a positive experience with LiveVox. Their customer service and support staff are top-notch. In our line of business, we have to be nimble enough to take on new clients and execute on projects in short fashion. LiveVox has provided us with all of the tools we need to accomplish this. Ratings Breakdown 5 Ease of use 4 Customer support 5 Functionality Pros: Ease of use. All deliverables for our most recent project were met ahead of schedule due to the majority of set up being within the platform. I was able to easily set up the import process and format lead files without the need of internal resources. Tertiary data files could be uploaded in to one platform and segmentation of phone numbers was seamless. Robust out-of-the-box reporting with little need to create additional reports. Cons: There is added functionality outside of the base package which requires an upgraded platform which incurs additional cost. Read More BG Brandon G. Verified reviewer Financial Services 201-500 employees Used daily for more than 2 years Reviewed August 2020 Glad to Partner with LiveVox 4 We've been a partner with LiveVox for several years now. While issues are expected from time to time with any solution, LiveVox is responsive and makes sure that our concerns are addressed. They listen to our suggestions to improve their product and work those suggestions into their product roadmap where it makes sense. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: LiveVox's HCI cloud solution is indispensable for organizations concerned with TCPA Compliance. The software is easily scale-able as our organization grows and they were very proactive to assist clients with Work from Home solutions when Covid hit. LiveVox is always looking to add features based on the recommendations of their clients and looking to create value with their software. Cons: Organizations with advanced users will enjoy the flexibility of LiveVox's call flow design tools. However, some organizations will prefer the plug-and-play nature of some of their competitors' products. Read More NK Nick K. Verified reviewer Financial Services 51-200 employees Used daily for less than 2 years Review source Reviewed May 2020 Great product spotty customer service 4 The product works good but if you are having any problems with it don't expect to get a solution for the help desk. Ratings Breakdown 4 Ease of use 4 Value for money 1 Customer support 3 Functionality Pros: The product itself works well, we utilize it for calling campaigns and use the HCI function almost exclusively. Cons: The customer service we have received has been some of the worst customer service I've ever experienced in the industry. The actually help desk is terrible. Read More GM Glenn M. Verified reviewer Financial Services 201-500 employees Used daily for more than 2 years Review source Reviewed November 2021 LiveVox is the Best Solution 5 Overall experience very postitive. We are very happy with this solutionand have noticed a marked increase in efficiency and productivity. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This software has had a huge positive impact on our overall productivity and efficiency. Extremely user-friendly and would recommend to anyone. Cons: No complaints at all. Great layout and interface is very intuitive. Read More AM Adrian M. Verified reviewer Financial Services 201-500 employees Used daily for more than 2 years Review source Reviewed November 2021 Happy 5 Great Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: its easy to use, also i love the fact that i can pull any reports with solid data. Listening to calls is easy to navigate. Cons: I have not experencied anfy issues with livevox. my agents love it Reasons for switching to LiveVox Change was needed Read More pg philip g. Verified reviewer Financial Services 501-1000 employees Used daily for more than 2 years Review source Reviewed November 2021 Great reporting/integration w/ WFM 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The easy access the software provided to keep up with indiviual users along with call recording/monitoring. Cons: Not applicable (Overall great software, no negatives) Read More LR LaTorshia R. Verified reviewer Financial Services 201-500 employees Used daily for more than 2 years Review source Reviewed November 2021 Easy to use 5 i have no problems. very efficient to use Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The system is super easy to navigate. when it comes to pulling stats its very efficient Cons: I wouldnt change anything. the system is easy to use Reasons for switching to LiveVox n/a Read More CS Chelsea S. Verified reviewer Financial Services 501-1000 employees Used daily for more than 2 years Review source Reviewed November 2021 Makes my life easier 5 Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: It is user friendly and easy to train new staff. All reporting right are your finger tips. Great product! Cons: No issues at all. This product is awesome! Read More YM Yani M. Verified reviewer Financial Services 201-500 employees Used daily for more than 2 years Review source Reviewed November 2021 I love it! 5 it's easy, no issues with it. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: Everything is good, no issues, self explanatory. Cons: No problems, i did not have any issues with it. Read More BH Britni H. Verified reviewer Telecommunications 51-200 employees Used daily for less than 2 years Review source Reviewed March 2019 Quality product 5 Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: You can make calls over the internet, call quality and recording quality is very clear. Tons of reports to monitor reps Cons: Checking voicemails can be a little slow. Read More Showing 1 - 10 of 32 Reviews [See All Reviews](https://www.softwareadvice.com/crm/livevox-profile/reviews/) ## LiveVox Popular Comparisons [Five9 vs LiveVox](https://www.softwareadvice.com/call-center/five9-profile/vs/livevox/) [Compare All Alternatives](https://www.softwareadvice.com/crm/livevox-profile/alternatives/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **3** times Stuck Between Options? 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