About LiveZilla

LiveZilla is a web-based live support platform that helps businesses of all sizes answer inquiries and improve customer service. It provides automated chat invites, custom texts, email chat transcripts and feedback.

LiveZilla’s key features include ticket/issue tracking, multiple language support, a help desk, chat transcripts and data validation. It enables businesses to give direct assistance to customers, handle multiple chats at the same time and share files within the organization. Users can also get insights into website visitors on a daily, monthly and yearly basis. Additionally, its Besucher monitoring module helps track visitor reviews and presence as users navigate through the website in real time. 

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Supported Operating System(s):

Windows 7, Windows XP, Linux, Windows 8, Windows 10

14 Reviews of LiveZilla

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(10)

10

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

January 2019

Christopher from Waitrose & Partners

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Supermarkets

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

January 2019

The best "chat" to support customers.

We have been using Livezilla for a couple of years, to carry out all the support tasks that our clients need, from small complaints of an article that does not reach them in good condition, to bigger problems with retail clients, but at the same time, they We can give a quick and effective solution to thanks Livezilla.

Pros

Livezilla is an ideal tool, to give a good service to the client, communication is provided in a fast and secure way, in addition hundreds of requests can be attended at the same moment, which helps streamline the support process for employees of our super markets.

Cons

customer support can improve, we who acquire the product expect better attention from them, the speed of support must be a very important point, to improve.

November 2019

ELISIARA from Association or organization

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

3.0

Functionality

4.0

November 2019

Great sales and support software for your team.

Pros

* Possibility to identify active visitors in real time; * Creation of knowledge base; * Access reports; * Good management for linked users, with group creation, restrictions and activity reports;

Cons

* If a user only opens to put a comma in an article written by another user on the basis of acknowledgment, he / she is already back of the article, maybe you should have an interaction option where you could choose if you want to register the change of the owner. ; * You cannot delete a comment inserted in a ticket. So if you mistakenly added a comment it will stay there forever. * It is only possible to annotate a response to a ticket responds by email or by adding a comment, it could have some extra outside interacting. For if the contact was via phone and had no email to register, you would be restricted to the small comment box interaction to explain the applied resolution.

Reasons for Choosing LiveZilla

Overall, it is a great tool for both internal management of support activities and external control of visits, all to generate a great customer service support experience.

July 2019

Richard from Travel Dons

Company Size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

July 2019

The worst customer service i have experienced

This is the worst business I have dealt with in 20yrs. We requested a full refund within a month of using this due to the constant issues we were having. It got to the point where they just would not answer any ticket we opened. Be careful! Germany does not have the same consumer laws in place as other developed countries, it's up to the business to refund you on goodwill, which, unfortunately, they know and will not refund you. Even though they full well know this product has major issues. Once we lodged a complaint they cut us off, that's right they would no longer allow us to use this chat service even though we had paid for it. They also know they are advertising and marketing a product that does not do what they say it does. We went for this product as it was cheap, but learned a valuable lesson. Do not ever go cheap!

Pros

Some of the features are good, like knowing what page your clients are viewing

Cons

1) It's laden with faults and major ones, which customer service will not address 2) The interface is terrible, its Mos dos-esk. hire a UI designer! 3) The advanced features do not work, by the time you get a signal that a client is on whatever page, they have already gone. defeats the purpose

Reasons for Choosing LiveZilla

It was cheap, but you get what you pay for and boy did we pay!

January 2019

viktor from Avaya Inc

Verified Reviewer

Company Size: 2-10 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2019

BEST RELIABLE LIVECHAT FOR GREAT PRICE

I understood that I don't recall how we took care of things before we began utilizing livezilla. It has enabled us to reach significantly more customers from different nations and have an immediate contact with them, just as handle the traffic in more detail.

Pros

For me what is best about LiveZilla is being able to visit live with clients and have coordinate contact with them. Also that meets the essential necessities as simple to set up, a great pop up talk and a reinforcement of discussions. Besides, the help is fantastic.

Cons

Truly, there isn't much bad features about LiveZilla, yet I do trust that it can enhance a few perspectives to wind up an increasingly total platform. Now and then the ticket framework neglects to adapt to the tickets from facebook.

August 2019

Paul from SC Zwagerman IT

Verified Reviewer

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Livezilla, small, easy to install and support if you need.

Customers dont like to call anymore, they are online, with this tool the client is adding another 30% extra sales!

Pros

Its running for years without one issue! Once you have setup the server, you need the client and via the client you can setup easily from text link to eyecatchers( overlays ).

Cons

If you have a custom website, with non default positions of banners, popups, you have some trouble changing the style sheets, but its fixable when you spent some time on the template system.

Reasons for Choosing LiveZilla

With this software you only rely on your own server and not on a third party, even if other providers have more functionality, its always better to be in control!