

LiveZilla Software
About LiveZilla
LiveZilla Pricing
140 Euro
Starting price:
$155.00 one time
Free trial:
Available
Free version:
Available
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Ticket efficiency
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LiveZilla User Reviews
OVERALL RATING
Showing 1 - 5 of 14 reviews

Christopher
Verified reviewer
Company size: 501-1,000 employees
Industry: Supermarkets
Time used: More than 2 years
Review Source: Capterra
January 2019
The best "chat" to support customers.
We have been using Livezilla for a couple of years, to carry out all the support tasks that our clients need, from small complaints of an article that does not reach them in good condition, to bigger problems with retail clients, but at the same time, they We can give a quick and effective solution to thanks Livezilla.
Pros
Livezilla is an ideal tool, to give a good service to the client, communication is provided in a fast and secure way, in addition hundreds of requests can be attended at the same moment, which helps streamline the support process for employees of our super markets.
Cons
customer support can improve, we who acquire the product expect better attention from them, the speed of support must be a very important point, to improve.

viktor
Verified reviewer
Company size: 2-10 employees
Industry: Telecommunications
Time used: More than 2 years
Review Source: Capterra
January 2019
BEST RELIABLE LIVECHAT FOR GREAT PRICE
I understood that I don't recall how we took care of things before we began utilizing livezilla. It has enabled us to reach significantly more customers from different nations and have an immediate contact with them, just as handle the traffic in more detail.
Pros
For me what is best about LiveZilla is being able to visit live with clients and have coordinate contact with them. Also that meets the essential necessities as simple to set up, a great pop up talk and a reinforcement of discussions. Besides, the help is fantastic.
Cons
Truly, there isn't much bad features about LiveZilla, yet I do trust that it can enhance a few perspectives to wind up an increasingly total platform. Now and then the ticket framework neglects to adapt to the tickets from facebook.
Richard
Company size: 11-50 employees
Industry: Leisure, Travel & Tourism
Time used: Less than 6 months
Review Source: Capterra
July 2019
The worst customer service i have experienced
This is the worst business I have dealt with in 20yrs. We requested a full refund within a month of using this due to the constant issues we were having. It got to the point where they just would not answer any ticket we opened. Be careful! Germany does not have the same consumer laws in place as other developed countries, it's up to the business to refund you on goodwill, which, unfortunately, they know and will not refund you. Even though they full well know this product has major issues. Once we lodged a complaint they cut us off, that's right they would no longer allow us to use this chat service even though we had paid for it. They also know they are advertising and marketing a product that does not do what they say it does. We went for this product as it was cheap, but learned a valuable lesson. Do not ever go cheap!
Pros
Some of the features are good, like knowing what page your clients are viewing
Cons
1) It's laden with faults and major ones, which customer service will not address 2) The interface is terrible, its Mos dos-esk. hire a UI designer! 3) The advanced features do not work, by the time you get a signal that a client is on whatever page, they have already gone. defeats the purpose
Reasons for choosing LiveZilla
It was cheap, but you get what you pay for and boy did we pay!

Paul
Verified reviewer
Company size: 1 employee
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
August 2019
Livezilla, small, easy to install and support if you need.
Customers dont like to call anymore, they are online, with this tool the client is adding another 30% extra sales!
Pros
Its running for years without one issue! Once you have setup the server, you need the client and via the client you can setup easily from text link to eyecatchers( overlays ).
Cons
If you have a custom website, with non default positions of banners, popups, you have some trouble changing the style sheets, but its fixable when you spent some time on the template system.
Reasons for choosing LiveZilla
With this software you only rely on your own server and not on a third party, even if other providers have more functionality, its always better to be in control!
Tommaso
Company size: 2-10 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
September 2018
Great customer support software
We use it as a ticketing system in a small company. It allows us not to lose any customer request and to keep track of them simply. We have reduced the number of incoming requests that miss essential customer data, by putting them as mandatory fields in the contact form.
Pros
Possibility to manage both chats and tickets from multiple channels. Easy to customize. Provides easy-to-use operator interface that allows to rapidly have an insight on pending request. You can add comments, forward to colleagues, add documents and much more.
Cons
Poor customer services. You need to updated it manually (no notifications) via FTP, quite medieval.