About Lodgify

Lodgify is a cloud-based software system designed for vacation rental owners, property managers and bed and breakfast innkeepers. With Lodgify’s software, users can easily build an optimized vacation rental website in multiple languages, accept direct bookings with credit card payments and oversee all of their daily operations. The channel manager allows users to synchronize calendar availability, reservations, photos and information with major distribution sites such as Airbnb, Booking.com and Expedia. The centralized reservation system receives all inquiries in one inbox, allowing the user to manage all requests and bookings from one place. In addition, instant calendar updates and real-time availability reduce the possibility of overbooking, and features such as...

Lodgify Pricing

Lodgify offers scalable subscription plans based on a monthly fee, for both vacation rental owners and managers with 1 to 500+ properties. No set-up fees and no commissions.

Starting price: 

$11.00 one time

Free trial: 

Available

Free version: 

Not Available

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All Lodgify websites come with a powerful vacation rental booking system seamlessly built into the design. Instantly receive bookings and online payments from the very first day.

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Lodgify User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 343 reviews

User Profile

Deanna

Verified reviewer

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2018

A game changer for vacation rentals

Pros

Relatively simple to use. I was able to set up my site and reservation system in less than a week. Site works extremely well on mobile devices (which is huge). I am starting to get a lot of direct online bookings which is amazing. The customer service is very good - I have asked several detailed how-to questions. In one case, I wanted to do something that is not part of the Lodgify product. The service rep researched other ways to accomplish the task and integrate into my site. She sent me detailed instructions and even links to assist me. Not many companies will take the time to do that! Finally, the workflow aspect of the reservation system is a huge time saver. It is so nice to be able to set up automatic payment reminders, send rental agreements and canned emails automatically! Gives me time to worry about running my business and expanding the website instead of doing all the manual processes associated with bookings.

Cons

Some of the widgets are a little restrictive. I have managed to work around most of them. My only other complaint is that if you respond to an inquiry with a quote, the system automatically blocks the dates with a tentative booking. I sync my HomeAway, VRBO etc calendars with my Lodgify calendar, so the tentative block causes those calendars to show unavailable. In this business, the conversion rate on inquiries is not high enough to block dates simply because someone sent an inquiry.

Response from Lodgify

Hi Deanna, thank you for reviewing your Lodgify experience. We're happy to hear how quickly and easily you were able to get your website up and running. It's a very positive sign you are already achieving direct bookings on your website, we hope this continues to make up an even larger portion of your reservations this year! We're glad our agents were able to go above and beyond to help you find the solution to your query. We look forward to seeing you expand your website throughout 2018! Regarding the tentative booking on inquiries, we have recently updated our system and now, inside your policy settings, you can decide the quote expiry time. The default is one week, but you can change this to suit your properties. If the guest does not accept the quote within this time frame, your calendar will automatically be re-opened. For further details on this matter, please get in touch with your support agent. Have a great booking-filled year! The Lodgify Team

Replied January 2018

Lionel

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

July 2021

Lodgify est facile d’utilisation

L’expérience globale est pour le moment très satisfaisante.

Pros

J’apprécie la facilité avec laquelle on peut créer son site web, paramétrer ses tarifs et synchroniser son calendrier avec les autres plateformes.

Cons

La difficulté de connexion avec Airbnb. Airbnb est sensé envoyer un mail de confirmation à l’utilisateur pour valider la connexion avec lodgify. Le problème a l’air de se situer du côté d’airbnb. Néanmoins il y a tout de même quelque chose à faire des 2 cotés pour simplifier la connexion entre les 2 plateformes. Si la plateforme offrait la possibilité de générer des factures client automatiquement (je parle des factures pour chaque voyageur ayant séjourné dans nos logements), ce logiciel deviendrait sûrement le leader du marché. Enfin, on devrait avoir la possibilité de créer plusieurs sites web surtout si le nombre de logements est important. Ce serait une évolution qui serait vraiment appréciée.

Reasons for choosing Lodgify

Pour sa simplicité d’utilisation et le fait qu’on puisse y créer son site web et qu’on puisse intégrer un processeur de paiement.

Reasons for switching to Lodgify

Beds24 est en anglais et son site n’est pas simple d’utilisation…

Response from Lodgify

Hi Lionel, thank you so much for sharing your opinion. We're delighted that you were able to create your website and set prices with ease. In regards to automating customer invoices, this actually something you can do with Lodgify. Our integration with Zapier allows you to automate invoices through Quickbooks or similar services. If you still have any doubts, please reach out to us at ashley@lodgify.info

Replied August 2021

Mark

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2021

Excellent product for holiday rentals

Excellent - love the product

Pros

This is a brilliant product to compile all of the relevant information, communications and booking requests in one place. Best thing that we ever did to help improve managing the property

Cons

Would like the calendar to show more details when looking at the monthly view

Reasons for choosing Lodgify

recommendation

Response from Lodgify

Hey Mark, Thanks for your kind feedback about our software! We love that you were able to compile all your reservation information and sync all your booking channels with ease. We also love that you're loving our product overall. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We'll continue to improve our product to maintain our position as the best solution out there for vacation rental owners. Thanks again for your kind words! Best wishes, The Lodgify Team

Replied October 2021

User Profile

Chris

Verified reviewer

Company size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

February 2020

Terrible company

Initially (years ago) was good customer service/account managers. Now its possibly the worst company ive had to deal with. Completely arrogant, not interested and focused on profits not the product/experience. Ask for help and expect to be told that they will be increasing the price.. contact senior management and expect your emails to be read and ignored. Dont get sucked in... plenty of better alternatives! We switched our properties to Tokeet and it is allot cheaper, has more features and amazing customer support. I doubt Lodgify will survive long with their attitude towards their clients.

Pros

Reservation system is okay but does not help if they provide a terrible website that does not convert

Cons

Customer service is horrible! Greedy company only care about increasing their profits (years ago this was not the case) they seem to think and act like they are a large corporation now and dont need to help you.

Reasons for choosing Lodgify

It was a fair price and had good support (4 years ago)

Reasons for switching to Lodgify

Tokeet is a far superior product and offers a far superior support and allot cheaper! Its a no brainer to leave Lodgify and goto Tokeet.

Response from Lodgify

Hey Chris, we're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We set a high standard for ourselves, and we're sorry that your experience at Lodgify didn't quite match your expectations. We're currently experiencing a higher volume of requests than usual but I can assure you that we're doing our best to get back on track and will always respond between 24-48h. We'd like the opportunity to investigate your feedback further. Please reach out to me at your leisure so we can make it right: help@lodgify.com.

Replied February 2020

Liz

Company size: 1 employee

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2021

Great!

It’s a good experience to deal with Lodgify, someone is always at the end of the phone which is something I know I need. My property is on booking.com also and in comparison booking.com are useless, no support whatsoever. I’m glad I made Lodgify my channel manager, makes life a lot easier.

Pros

I really like everything about using Lodgify. I must admit, I didn’t to start with as I’m not even remotely technologically minded. I didn’t even know what a widget was and I found trying to build a website all a bit confusing, but the customer service team guided me through the process and are there at the end of the phone every time I get a bit stuck when I want to make changes, so I feel very supported. I will definitely continue to use Lodgify while I run a BnB x

Cons

Right now I struggling to think of anything I don’t like about Lodgify.

Response from Lodgify

Hey Liz, thanks for your kind feedback about our software! We love that you were easily able to create your own website and navigate our software. We also love that you're loving our product overall. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words! Best wishes, The Lodgify Team

Replied September 2021

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