All Lot Wizard Pro Reviews
1-15 of 15 Reviews
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Philip
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Simplified Software for the smaller auto dealer
This product was developed for the smaller dealership who wanted a simplified yet detailed management software. It offered an extremely easy transition from my old DMS.
CONSIt has a very basic and somewhat outdated look to the software.
Reason for choosing Lot Wizard Pro
Word of mouth referrals by other dealers that use LotWizard
Reasons for switching to Lot Wizard Pro
Simplified the document creating and printing aspect of our business
Kathy
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Lot Wizard Pro
Lot Wizard Pro is a daily asset for our business, keeping accurate financial records, inventory, sales and payment records and customer interaction notes. We are able to quickly review data and make adjustments necessary for used car sales. We use Lot Wizard for hours each day without glitches or problems! The software tech staff has remained a steady presence of support for our business questions or user errors! We appreciate the ability to work with the same talented staff over time!
PROSLot Wizard Pro is a comprehensive software that fits BUY HERE PAY HERE car lot organizations perfectly. The inventory feature, customer payment record keeping capabilites, sales records, reporting options make daily, quarterly and annual record keeping and analysis a breeze! This software is supported by excellent technology staff! They are highly knowledgable and responsive to customer needs!
CONSLot Wizard Pro staff has responded to every need Gateway Motors has had. They make frequent updates and upgrades that are often customer driven. I have experienced no issues with Lot Wizard Pro.
Reason for choosing Lot Wizard Pro
We chose Lot Wizard Pro for the comprehensive capabilities of the software to keep inventory, sales, payments and customer information in one system... and then have the capability to generate a variety of reports. Lot Wizard Pro allows us to analyze daily our business in an effective manner. WE LOVE THIS SOFTWARE!!
Reasons for switching to Lot Wizard Pro
We weren't happy with the range of reports or professionalism of the looks of the reports. They looked like 1980's layouts and fonts. Our previous software was not as comprehensive as Lot Wizard Pro.
Vendor Response
Wow! Thank you for this thorough review, Kathy. Car sales can be complicated, and our goal is to simplify the process for you as much as possible. That's why your input is so important to us. Please continue to update us on our progress, and on your requests for improvements. Thanks again for your kind words.
Replied November 2019
Nicholas
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2019
Needs a little work
Overall it’s okay for the money. Not impressed by any means but it works, albeit slowly.
PROSWhat I liked most about this product was the low price.
CONSI hate that the forms can’t easily be printed out on plain paper. Specifically LAW contracts. Also the software crashes constantly.
Vendor Response
Nicholas, I'm sorry to hear about your difficulties with Lot Wizard. We've located the problem with your speed (and crashing) issues, and will have it resolved by tomorrow morning. Also, LAW Contracts will be available soon. If you continue to experience technical problems with Lot Wizard, please call us 1-800-677-7160.
Replied June 2019
greg
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Used Vehicle Dealer using Lot Wizard Pro
I'm not using it to its full potential yet, but so far it works for my car lot.
PROSWhen I call for anything there is only on prompt to press ( press 1 for this, 2 for that...). Almost and immediate answer most of the time after pressing a prompt. If I get the wrong prompt, the person who answers can usually handle the issue.
CONSNot compatible with a northern state like Wisconsin. It gets cold here. When checking boxes for vehicle options (power windows, remote start, etc.), there is nothing to check for heated seats. There is also nothing to check for rear heated seats (yes, I have a car on the lot now with both front and rear heated seat). Having more option boxes to check would be helpful. Also, there are vehicles that have cold weather packages, which usually means you can plug it in to keep the battery warm. I brought it to their attention awhile ago, and still nothing to click on with heated seats to pre-populate that with my online feeds.
Vendor Response
Thank you for the feedback, Greg. You can easily customize your options list under the maintenance menu. I'll send you a short video to reference. If you're still having trouble with it after watching the video, give us a call. We can remote into your computer and take care of it for you.
Replied June 2019
robin
Automotive, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Great software for the automotive industry
I enjoy using Lot Wizard. It is very easy to navigate through and the availability of forms is helpful. I use Lot Wizard to structure all of my car deals and to maintain new and existing inventory. It is easy to find old deals, update vehicle or customer information, etc. The customer service team is easily accessible and has assisted me with any system glitches as well as customizing my Lot Wizard to work most efficiently for me.
CONSI do not have any complaints. It would be convenient to be able to search a deal by stock number but that not really a problem since I can search by the year and model or the customer's name.
Vendor Response
Thank you for your kinds words, Robin. I'll pass your recommendation on to the programmers.
Replied May 2019
Ali
Accounting, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
Great and easy
I learned alot of stuff. Like printing and downloading forms to print
PROSFast and no clitches , i have used the ild one before. The new one i much easier. It doesnt crash while using . And if it stops working you can just restarts the program.
CONSLoading faster forms when printing . There is not alot of negative things aboit it other then when loading forms to print it does take a few seconds to load the form. I wish it is little faster to load them so the customer sit there in less time.
Dorene
Automotive, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Customer satisfaction
Just the ability to streamline the day-to-day operation
PROSThe ability to keep track of our inventory. The ease-of-use and the ability to print detailed reports. And to customize reports as needed
CONSWe have no complaints at all very satisfied. Staff is always very attentive and knowledgeable. And they self issues or questions immediately we'll on the phone
Vendor Response
Thank you, Dorene. We enjoy working with you.
Replied November 2019
MOHAMMED
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Excellent customer service
Easy to use and do everything for you.
PROSI have trouble in my system and I called and [SENSITIVE CONTENT HIDDEN] Have take time to understand my concerns and help me address it. Thank you [SENSITIVE CONTENT HIDDEN]
CONSIt is good software and easy to use. We have been using it for more than 5 years and it works well for us.
Vendor Response
Thank you, Mohammed. We're always happy to help!
Replied January 2020
CHRIS
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
LOT WIZARD REVIEW
The ease of use, It helps manage the location of where my vehicles are at.
CONSThis software is great, I have no complaints.
John
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
TRIED THEM ALL LOT WIZARD 50 TIMES BETTER
I have tried them all Frazier, Dealer Management and found that the others backend support after I bought them is terrible ...Lot Wizard is so easy fast and the support on the backend rocks...very happy with lot wizard to run our used car dealership on !!!!
PROSPrice half as much as the others! Easy to use and Setup ! Backend People very helpful and doesn't try to cut us off when we are not done fixing problems!
CONSnothing to date
Vendor Response
Wow, John! Thank you for the great review. Superb customer support is one of those old notions that we feel should never go out of style. It's nice to be recognized for holding true to our values.
Replied April 2017
Elishia
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Thank you Lot Wizard!
I truly appreciate the integration with the website and the great customer service
PROSSimple and quick to use right off the bat, to get us started immediately! Customer service has been such a blessing! I can either use an on line chat and OR call in. I always get a human to answer and they are VERY HELPFUL!
CONSthere are a lot of options that you see on the software but they are not available WITH purchase of software, they are "add ons" that are available services, but all at extra charge.
Vendor Response
Thank you for your feedback, Elishia! For your convenience, we've integrated some of the most popular used car dealership resources into our software. These integrations save you time and minimize errors by consolidating data entry. With the Pro Package, the integrations and data feeds to your third-party accounts are available at no additional cost. If you have additional questions about Lot Wizard Pro, data feeds or website services please don't hesitate to contact us at 1-800-677-7160.
Replied June 2019
Donna
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed October 2018
great bhph program
We are keeping track of buy here pay here customers.
PROSHolds more information about your customer and is modernized.
CONSI don't like that the writing is gray if you just want to bring a customers information up and read it. Its harder to read. You have to hit the remove completio button to see it clearly. Then complete the deal again and is time consuming.
Vendor Response
Hi Donna. Thanks for your feedback. When you complete a deal, the font turns gray to indicate that the information is locked. We'll be happy to help you adjust your settings and make this data more visible if you'd like. Give us a call at 1-800-677-7160.
Replied October 2018
Donna
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Great value and support!
We love Lot Wizard! It has simplified our processes and the tech support crew is awesome. They get problems solved quickly and efficiently! I have told them that I wish all customer/tech support crews could be like them! We have been using this program for several years and are still happy with our choice!
Vendor Response
Hi Donna. Thanks for being such a great customer. It's nice to hear that after all these years, we continue to meet your expectations.
Replied April 2017
Scott
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Great product. Second to none customer service.
Having a great product is imperative in today's business climate but what sets a company above all others is it's customer service and it's ability to follow thru on giving the customer what he/she needs to make their web site stand out. Highly recommend!
Vendor Response
Thanks for the kind words, Scott.
Replied March 2017
Frank
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed July 2015
Great, easy to use software, and awesome customer service.
I have been using the Lot Wizard software for close to decade. The price is great for all you get, plus it's very easy for new employees to learn how to use it. Also their support staff is one of the best I have every encountered. I would definitely recommend Lot Wizard for any dealer looking for new software .