Maghub Review

I was on the fence with Maghub vs. their so called competitor. I regret that I went with the competitor at the time. Two years later and incredibly frustrated with their competitor I called Maghub. From start to finish, [SENSITIVE CONTENT HIDDEN] were true professionals and truly cared about my business and how the transition would work. There's always a learning curve when you switch to new software, but for me it was like someone finally turned on the lights! The platform is very user friendly, I love the app and I can't rate their customer service high enough.

Pros

Honestly, I love everything about this software.

Cons

Zero complaints. Their customer service is top-notch, so if there is something you don't understand or need assistance with - they are right there with you. They listen to your feedback, I forget what I wanted functionality for but it wasn't an option. A quick call to [SENSITIVE CONTENT HIDDEN] and within days they had programmed that feature for me, at no additional cost. That's what I call listening to the customer.

MAGHUB MAKES LIFE EASIER

I have been using it for a yr. now and the Overall experience has been great. For an in house program, easily taught and makes me have better access to my 200 clients . Not complicated at all to learn and truly a great program.

Pros

I can easily see my schedule, appointments, all the information I need on a particular client. The payments are automatically done (*meaning the way it is set up to send reminders and I DO not need to do this anymore )** the Activities is great for my notes and for me to choose if I want to set up a TO DO make an appointment or EMAIL the client a reminder without having to type or copy past if already programmed* the Email Contact About Call * feature also one of my favorites.

Cons

That I am not able to fix the layout *my preference * site settings. I preferred it on the top , not docked on the side and for NOT being able to manage or set it the way I like.

Great features that are hard to find

This system has an incredible amount of features, which makes it great, but also difficult to navigate and to fully understand how to implement the available features into our work process. I love the customer service reps and their eagerness to help. I dislike the user interface and lack of ability to create customized views.

Pros

The live chat support has been superb, giving me the answers I need right when I need them. They are courteous and thorough in their effort to help. If they don't have the answer I was hoping for, they offer to submit a feature request. The system has a lot of features and is improving constantly.

Cons

The system could benefit from a UX designer to make all the features cohesive and easier to access. The help center can also become out of date when updates are made. We had a rocky start because most features were turned off by default, so we had to find out through struggling that our pain could be eliminated with the click of a button. Printing in MagBuilder does not render a useful document. Our production department was very excited to use the InDesign plugin, but alas it hasn't been fully functioning since we signed up. I'm still keeping the faith, as their customer service gives me hope.

Maghub is a fantastic comprehensive solution

"A" rating for sure. Maghub is consistently the most used and helpful product we use at our mid-size publishing company. Our business revolves around it.

Pros

Ease of use and adaptability are the core strengths of the Maghub system. The system is designed to cover nearly all of the needs of a modern publishing company from order tracking, CRM, Sales functionality, and a full accounting suite. Integrations can be added to customize the system to tailor it to your needs. The customer support is engaged and helpful. Also, the feature set is constantly updated.

Cons

Not a super big con, but as publishing transitions away from a print-dominated market, software products are naturally trying to adapt as fast as they can while keeping stability and product consistency in mind. Maghub is not immune to this but improves monthly.

Great Features, Ease of use means workflow efficiency

Maghub is a one stop program for us. I don't have to go out and find different programs to run different areas of the business. I especially like the team of developers that continually improve the features and really jump in when there are new requests to develop. This helps keep the business moving.

Pros

The well rounded software that allows us to use the same system and information to flow from prospecting to ad sales to collecting materials to page planning, billing and collections. Maghub also allows our Editorial teams to track the assignments, costs and payments to freelancers or internal employees. the software also allows us to maintain our Circulation and Distribution lists as well. since all the information is in the same system, we reach maximum communication thru out the organization efficiently.

Cons

Documentation of features and settings. The documentation doesn't tell you how settings may effect things in the future.