Maghub Review

I was on the fence with Maghub vs. their so called competitor. I regret that I went with the competitor at the time. Two years later and incredibly frustrated with their competitor I called Maghub. From start to finish, [SENSITIVE CONTENT HIDDEN] were true professionals and truly cared about my business and how the transition would work. There's always a learning curve when you switch to new software, but for me it was like someone finally turned on the lights! The platform is very user friendly, I love the app and I can't rate their customer service high enough.

Pros

Honestly, I love everything about this software.

Cons

Zero complaints. Their customer service is top-notch, so if there is something you don't understand or need assistance with - they are right there with you. They listen to your feedback, I forget what I wanted functionality for but it wasn't an option. A quick call to [SENSITIVE CONTENT HIDDEN] and within days they had programmed that feature for me, at no additional cost. That's what I call listening to the customer.

MAGHUB MAKES LIFE EASIER

I have been using it for a yr. now and the Overall experience has been great. For an in house program, easily taught and makes me have better access to my 200 clients . Not complicated at all to learn and truly a great program.

Pros

I can easily see my schedule, appointments, all the information I need on a particular client. The payments are automatically done (*meaning the way it is set up to send reminders and I DO not need to do this anymore )** the Activities is great for my notes and for me to choose if I want to set up a TO DO make an appointment or EMAIL the client a reminder without having to type or copy past if already programmed* the Email Contact About Call * feature also one of my favorites.

Cons

That I am not able to fix the layout *my preference * site settings. I preferred it on the top , not docked on the side and for NOT being able to manage or set it the way I like.

Maghub review 8/2020

Overall, I have been extremely happy. Prior to Maghub we used ZOHO. Night and day, Maghub wins!! Not only is the program easy to follow but the support has been amazing. I am also glad they are local and not from another country where I have trouble understanding them. We are only 6 months into using the program but I am looking forward to becoming a 100% user.

Pros

I like the organizational aspect of the program. Quick links are useful. Having the ability to customize my dashboard was also a nice feature. There are way more features then I have used up to this point but I am looking forward to learning about the other features. To date, the programs are fairly easy to follow. But the chat help has been wonderful!

Cons

I wish the program integrated better with gmail. Having to add bcc everytime I send out an email to a customer is a hassle. I forget constantly. It was also be nice if I could enter a contract on the app. Often I am not in front of my computer and want to enter a sale.

MagHub is not worth the time and money

We haven't solved any of our current procedural problems. The system takes longer and costs too much money

Pros

Not much. However, the technical support is very involved with trying to solve your problems in a timely manner.

Cons

Too technical. Too many ways to achieve one outcome that makes it terribly confusing. Too analytical for selling. Sales is a relationship built with your client. This makes the salesperson a telemarketing robot and that never achieves high sales results.

Maghub is a fantastic comprehensive solution

"A" rating for sure. Maghub is consistently the most used and helpful product we use at our mid-size publishing company. Our business revolves around it.

Pros

Ease of use and adaptability are the core strengths of the Maghub system. The system is designed to cover nearly all of the needs of a modern publishing company from order tracking, CRM, Sales functionality, and a full accounting suite. Integrations can be added to customize the system to tailor it to your needs. The customer support is engaged and helpful. Also, the feature set is constantly updated.

Cons

Not a super big con, but as publishing transitions away from a print-dominated market, software products are naturally trying to adapt as fast as they can while keeping stability and product consistency in mind. Maghub is not immune to this but improves monthly.