About MagHub

MagHub is a cloud-based customer relationship management (CRM) solution that helps small to large enterprises in the publishing industry manage projects, events and more. It provides users with a vendor portal to manage client interactions, order history and subscriptions on a centralized platform. 

Key features of MagHub include forecasting, data import/export, digital signature, invoicing and alerts/notifications. It enables users to create email campaigns and view upcoming tasks or team activities on a calendar, improving marketing operations. Additionally, managers can generate production reports to review financial summaries and sort through records to find specific files using the search functionality.

MagHub facilitates integration wi...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

69 Reviews of MagHub

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(46)

46

4 stars

(22)

22

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 69 results

May 2020

Kristi from Welcome Home RGV

Verified Reviewer

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Maghub Review

I was on the fence with Maghub vs. their so called competitor. I regret that I went with the competitor at the time. Two years later and incredibly frustrated with their competitor I called Maghub. From start to finish, [SENSITIVE CONTENT HIDDEN] were true professionals and truly cared about my business and how the transition would work. There's always a learning curve when you switch to new software, but for me it was like someone finally turned on the lights! The platform is very user friendly, I love the app and I can't rate their customer service high enough.

Pros

Honestly, I love everything about this software.

Cons

Zero complaints. Their customer service is top-notch, so if there is something you don't understand or need assistance with - they are right there with you. They listen to your feedback, I forget what I wanted functionality for but it wasn't an option. A quick call to [SENSITIVE CONTENT HIDDEN] and within days they had programmed that feature for me, at no additional cost. That's what I call listening to the customer.

Reasons for Choosing MagHub

Customer service, functionality, support.

Response from Aysling

Replied June 2020

Thank you for your thorough review of the MagHub platform! We're glad to have your publication on board with us, and we're absolutely grateful that our platform and team could exceed expectations!

July 2020

Soula from ELEGANT WEDDING MAGAZINE

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

MAGHUB MAKES LIFE EASIER

I have been using it for a yr. now and the Overall experience has been great. For an in house program, easily taught and makes me have better access to my 200 clients . Not complicated at all to learn and truly a great program.

Pros

I can easily see my schedule, appointments, all the information I need on a particular client. The payments are automatically done (*meaning the way it is set up to send reminders and I DO not need to do this anymore )** the Activities is great for my notes and for me to choose if I want to set up a TO DO make an appointment or EMAIL the client a reminder without having to type or copy past if already programmed* the Email Contact About Call * feature also one of my favorites.

Cons

That I am not able to fix the layout *my preference * site settings. I preferred it on the top , not docked on the side and for NOT being able to manage or set it the way I like.

Response from Aysling

Replied July 2020

Thank you for your review of MagHub, we're glad that the MagHub platform has made your processes easier. Regarding the Left-Hand Navigation menu, we understand that it is an adjustment, and one that we will continue to improve. We adopted the Left-Hand Navigation many years ago for our Client/Subscriber/Vendor portals, and after testing those processes, we found users find and access things easier; which prompted us to release it for all of MagHub.

August 2020

Sharon from West and Mid Rivers Newsmagazine

Company Size: 11-50 employees

Industry: Newspapers

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

August 2020

Maghub review 8/2020

Overall, I have been extremely happy. Prior to Maghub we used ZOHO. Night and day, Maghub wins!! Not only is the program easy to follow but the support has been amazing. I am also glad they are local and not from another country where I have trouble understanding them. We are only 6 months into using the program but I am looking forward to becoming a 100% user.

Pros

I like the organizational aspect of the program. Quick links are useful. Having the ability to customize my dashboard was also a nice feature. There are way more features then I have used up to this point but I am looking forward to learning about the other features. To date, the programs are fairly easy to follow. But the chat help has been wonderful!

Cons

I wish the program integrated better with gmail. Having to add bcc everytime I send out an email to a customer is a hassle. I forget constantly. It was also be nice if I could enter a contract on the app. Often I am not in front of my computer and want to enter a sale.

Response from Aysling

Replied August 2020

Hi there, thank you for your thorough review of MagHub; we are so happy you made the switch from Zoho. Regarding the Gmail situation; there are ways you can actually auto add BCC features, so you never have to do it manually again. I would also check out the newly updated Gmail Add-On as well.

December 2019

Lisa from Indian River Magazine, Inc.

Company Size: 11-50 employees

Industry: Publishing

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

4.0

Functionality

2.0

December 2019

MagHub is not worth the time and money

We haven't solved any of our current procedural problems. The system takes longer and costs too much money

Pros

Not much. However, the technical support is very involved with trying to solve your problems in a timely manner.

Cons

Too technical. Too many ways to achieve one outcome that makes it terribly confusing. Too analytical for selling. Sales is a relationship built with your client. This makes the salesperson a telemarketing robot and that never achieves high sales results.

Reasons for Choosing MagHub

I didn't, my publisher did, against my recommendations.

Response from Aysling

Replied December 2019

Hi there, thank you for your review of MagHub. We will be reaching out today to see how we can make sure MagHub assists with your current procedural problems. We're glad our support team has been responsive, and we have no doubt our system will better assist your salesperson's day to day activities.

June 2020

Luke from Premier Guitar

Company Size: 11-50 employees

Industry: Publishing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2020

Maghub is a fantastic comprehensive solution

"A" rating for sure. Maghub is consistently the most used and helpful product we use at our mid-size publishing company. Our business revolves around it.

Pros

Ease of use and adaptability are the core strengths of the Maghub system. The system is designed to cover nearly all of the needs of a modern publishing company from order tracking, CRM, Sales functionality, and a full accounting suite. Integrations can be added to customize the system to tailor it to your needs. The customer support is engaged and helpful. Also, the feature set is constantly updated.

Cons

Not a super big con, but as publishing transitions away from a print-dominated market, software products are naturally trying to adapt as fast as they can while keeping stability and product consistency in mind. Maghub is not immune to this but improves monthly.

Reasons for Choosing MagHub

Cost and flexibility. Also we really enjoyed working with the Maghub staff.

Response from Aysling

Replied June 2020

Thank you for your thorough review of MagHub. We are fortunate to partner with terrific publishers such as yourself as you provide great feedback, commentary, and recommendations which ultimately guides the direction of MagHub as a product.