We love being able to track our sales issue to issue. We have definitely benefitted from having MagHub because more of our tasks can be automated through MagHub than with our old software. We love having a Client Center portal, even though it's been a challenge to get all of our customers to use it. The ones that do use it love it, and it most definitely makes our job easier when they do!

I like the live chat feature most. Because we're always finding new things the software can do for us, it's helpful to have someone answer a quick question through live chat. Everyone is super friendly and accommodating. If the question is too complex for live chat, and I end up filling out a feature request or problem ticket, I always have a satisfactory follow-up.

We just recently started using the Subscriber section of the software (about 6 months or so ago). Adding and invoicing new subscriptions is a multi-step process which is somewhat tedious. Also, we would love more customization of subscription invoices. Right now, if someone purchases more than one subscription (such as their own plus gifts), they have to receive multiple invoices instead of one invoice for their purchase. This is super irritating and creates more work on our end.

My overall experience with Maghub has been excellent. Maghub offers everything we were seeking, including the many features and integrations it provides. One of my favorite things is the Live Chat. Being able to ask a "how to" question in real-time and get answers immediately is a game changer!

The one issue we are currently facing is that the email functions are not fully working. However, I do believe this is more of a Google/Maghub integration issue and it will be fixed, it hasn't been working 100% for a couple of months now and it is a problem for us.

We have used a variety of CRMS most recently Launch Pad. When our company was purchased we migrated to Ad Orbit and the entire sales team was STUNNED on how archaic this program is.

Really cant say anything positive except it boots up easily.

This is a program from the 90s - its not intuitive or user friendly plus it doesn't even have spell check!

Customize able to our company, integrated with our business model and other software easily, user friendly

It’s a little quirky, but once you get to know the program, the quirks become very familiar

Lower cost than the program we had before.

I like that all of my tasks are in one place, order approval, invoicing, and applying customer payments are all in one system.

Was a big transistion from what I was used to, did not seem to transfer as easily as we hoped. A lot of learning curves. I also had my training, way too early, I should have waited until my system was set up before I sent to MagHub U. I think I would have had an easier time in the beginning if I did.

The transition was easy. It is easy to use. You can customize to fit your needs.

Some accounting features for billing and payments. I can not group all the on line issues in group allowing me to invoice all at once. I have to write off wire fees as a bad debit should be an option wire fees.

Great!

They really listen to their users and the software is very user friendly.

As with any software you buy of the "shelve", it is not custom and you have to understand that.

I have used many other platforms and I find this to be the best i have ever used. To be honest it just makes sense where to look for things and how to use them

We all like the ease of use and data storage as well as ordering and opportunities for forecasting

None that i can think of now other than the main gadgets in the main page dont seem to work well for us

Our Sales, Finance, Marketing, and Production, departments are all integrated and working together!

Product is user friendly and was great working with the MagHub Team to implement.

Reporting can look a bit too much like excel. However after adding in a few other features we have brought our reporting system in to a dashboard.

Overall experience has been excellent. It was nerve wracking at first switching from the past software we used but we were able to import our data successfully and had strong help along the way.

We switched to MagHub at the end of 2016 and found it to be the best option for managing our clients, ads and running in depth reports into our data. Like most new customers, there were some kinks we needed worked out here and there and the MagHub team was very responsive and found solutions to our needs. Overall the ease of use as well as the customization of the software has been very important to us.

The is very little we dislike about the software. The only thing we have experienced difficulty with is catering it to some of our international sales reps and sales reps that deal with international companies. It can be a bit time consuming entering international addresses since you are forced to pick a state/province for international locations, which can be very tricky with European and Asian countries.

This system has helped standardize our processes within our company, from internal communication to communication with our clients and much more. We have a few employees in the office, and several employees who work remote, including production and billing. This system keeps all of our processes organized and has helped our team immensely.

Maghub has done phenomenal things for our company. I truly encompasses every aspect our of organization that we needed help with. From keeping our contacts, leads and sales goals in order, to facilitating communication within our organization and with clients to streamlining our production process - this software took our company to the next level of productivity and organization. Overall, it was not difficult to roll out to our team. The only challenge of integrating it in on a daily level is the fact that the software truly has so much to offer, it just takes time to truly discover and utilize it all - which is a great problem to have!

Being a small, local publisher, we have found just a few areas that we wish MagHub encompassed. We love this software so much that we truly wish our entire operations could funnel through the system. Currently we are unable to manage our distribution through this software, but we are hopeful that as developments and improvements within the system continue to happen that this still could be a possibility in the future.

I like Maghub, and I get a sense of satisfaction when I am able to figure out how to do something. Overall, I think you all are doing a great job.

Maghub is great in that it does everything. Once you get the hang of it, it works smoothly for contact management, emailing, billing and invoicing. There is always another useful feature to discover and learn.

We are a small company, but we publish four weekly newspapers. Maghub is very complex and it has taken a long time to get myself, and my co-workers, up to speed on it. It takes a lot of effort to learn and master, especially those features that are not used on a daily basis. Some features, like Magbuilder, are clearly developed with magazines in mind rather than newspapers. It can take some creativity to find the work-arounds to adapt Maghub to our procedures and products. Also, at times, I feel like Maghub's company motto is "why let people click their mouse once, when you can make them click it three times."

Having our own company software became difficult making upgrades, etc. MagHub was the best solutions for us.

After years of using software developed especially for my company's use, I was leery of changing to another software. MagHub proved to be user friendly and saved valuable time when sending out proofs, uploading files and invoicing. The added feature of being able to chat with a customer service rep, while working through issues has been very helpful.

Since my company has 2 sides — Publishing and a Marketing side, the software posed a challenge. For the publishing side, MagHub is great, but for the marketing side my old software seemed to work better for me. Frequent updates have made some areas better, but when using something new there is always a learning curve.

Helps me keep my activities scheduled and timely.

I like that Maghub includes all aspects of account management - artwork, invoices, contracts, activities, type of business attributes and more.

Would prefer to be able to group accounts by location as well as type of business.

Good for follow up contacts and notes

Ease of use when using to contact existing clients

Can not add a contact email already in the system

While we have our struggles with how things are set up and running with the system, the team at MagHub is actively working to make changes and listen to feedback from our team on what's needed.

The potential for our entire team, from sales to production through to billing, can work in one system and have access to real-time information.

Not all aspects of the system are user friendly and ready to go for all of our team.

It's been fantastic. Their customer support is also 10/10. And all of the people that I have met working at MagHub/Aysling has been humble and funny (seriously funny.), it's been a joy to implement this software and see it really help all of our departments!

I love that is has streamlined so many processes for our company. Tracking ads and client changes, tracking communication between us and the clients, the reporting features are AWESOME, the client portal is fantastic and having it so that clients can approve ads themselves is wonderful.

The only thing I wish it did that it doesn't currently do is... when you export a certain report, you cannot sort by a specific column and then export. The export just takes on the default sorting order. Not a huge deal at all, but this is my one tiny "complaint" so far.

They asked for suggestions from us and they made several changes based on these suggests. Support seems to be open-minded to new ideas and are willing to work with their customers to produce a quality product.

I only used the mapping portion regularly for magazine production and periodically will look up companies and contacts in the database. I like the mapping because all the ads to place automatically show up in the system so you can't forget to place an ad. I also like that two people can have the map open simultaneously. The color coding is also helpful, and you can move pages by clicking and dragging. Adding spreads is also easy.

Adding editorial to the map is tricky. I thought it would save my additions/changes--sometimes it would and other times it would not. The ability for the production person to add notes to the map would be a nice feature to add.

Overall they are a great company and I would recommend them for most magazine publishers needs.

It's more user friendly than what we've used in the past. It has many really great features. The staff are a pleasure to work with. They are constantly trying to improve the software.

Many of the features cost extra to use, which is difficult for our company to manage. Some features need a lot of work and the company won't do the work unless enough clients ask for it.

Our overall experience is we love it! The fact that it is designed specifically for magazines really helped us with work flows. Thank you MagHub!

We love the automated reminders for the clients and the staff. Our communications are more precise cause we can send messages about clients directly to a user from the client file. The automated installment invoices helped us greatly with our cash flow as human interaction is not required on payment plans anymore.

The templates of our documents is limited and not very flexible. The system is American and we are Canadians. Some of Canadian requirements are not met like language settings (we have clients that need their documents in French) and provincial & federal taxes boxes.

Cost savings, efficiencies, faster user acceptance and a shorter implementation process.

The monthly updates are one of the best Pros of this software. There has always been something that we have been able to leverage, either in greater efficiencies or starting new processes or products.

Editing an order after final approval can sometimes be cumbersome, but not impossible. Our sales staff has to get Accounting involved, which sometimes lengthens the process needlessly.

I like to be able to see the tracking in an individual order, where different members of my team can sign off on their responsibilities and duties, in terms of task management this is essential for me and my role.

I think sometimes the reporting is a little complicated.

This software is so much easier to use and "up-to-date" than our previous order entry system.

The CRM feature could really use some enhancing. It's definitely lacking in comparison to other true CRM systems such as Salesforce, Pipedrive, Oracle's Siebel, etc.

production, accounting, circulation and sales mgmt

The transition went well and honestly we have incorporated most dynamics into our business operations. Been very pleased with all so far.

Accounts receivable has been the slowest item to incorporate

Good overall

Browser based, fairly intuitive to use, admin from my team members is good

Final check mark icon in Reports could be a different color so at a quick glance, you would be able to see Final entries in your reports