Mailchimp vs Playbooks

RATING:

4.5

(16864)

Mailchimp has 16864 reviews and a rating of 4.49 / 5 stars vs Playbooks which has 35 reviews and a rating of 3.54 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.5 (35)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
3.5 / 5
Customer Support
4 / 5
3.5 / 5
Functionality
4.5 / 5
3.5 / 5
Last Review Written
March 28, 2024
April 20, 2022
Pros/Cons
  • Pros

  • Mailchimp is super easy to use and was a breeze to set up. Everything was very straight forward and the user interface is very nice.
  • I liked that I had never used any type of service like this before and it made it very simple for my husband and I to reach out to folks who were interested in our business.
  • Cons

  • Some legit emails get marked as spam. If too many are marked as spam you run the risk of getting your account suspended or at times deleted.
  • Customer support was terrible and when i misunderstood how to use the platform they terminated the relationship because of spam.
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  • Pros

  • The ability to communicate in many ways, change the pace, set automatic commands, and integrate with a CRM tool.
  • I enjoyed how quickly this organization added features to their Playbooks product. They make it easy to reach out with suggestions of how they can do better.
  • Cons

  • I could go on in paragraphs to describe how terribly they've been handling our issues over the last year.
  • In my role I have metrics to hit using ISDC, and when i'm unable to do that because of functionality problems it is frustrating.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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Product Screenshot
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos