Mailchimp vs Blackbaud Raiser's Edge NXT

RATING:

4.5

(16883)

Mailchimp has 16883 reviews and a rating of 4.49 / 5 stars vs Blackbaud Raiser's Edge NXT which has 418 reviews and a rating of 4.16 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (418)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
3.5 / 5
Customer Support
4 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
April 25, 2024
February 8, 2024
Pros/Cons
  • Pros

  • Mailchimp is super easy to use and was a breeze to set up. Everything was very straight forward and the user interface is very nice.
  • I liked that I had never used any type of service like this before and it made it very simple for my husband and I to reach out to folks who were interested in our business.
  • Cons

  • Some legit emails get marked as spam. If too many are marked as spam you run the risk of getting your account suspended or at times deleted.
  • Customer support was terrible and when i misunderstood how to use the platform they terminated the relationship because of spam.
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  • Pros

  • I like the SaaS Model, and our sale point of contact is the greatest.
  • Its mobile friendly meaning its easy to review notes or update on-the-go and the email tools built in are very useful, even if not the most robust email system.
  • Cons

  • Clunky - it was hard to learn some of the processes, and they are not the most intuitive - the interface seems very dated.
  • Emails sent out via NXT should be automatically added to constituent's record. Difficult setting up new users on the system.
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Pricing Range
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$
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Product Demo
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos