All Mailshake Reviews
1-25 of 108 Reviews
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Gary
Verified reviewer
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
Perfect Tool For Email Outreach
It's the perfect cold email outreach program that is really easy to setup and offers better deliverability than using traditional email marketing software.
PROSMailshake is my go to tool for doing cold email outreach. It's very easy to setup and use and allows multi-step followup sequences for your email campaigns. They also have an email scrubbing tool you can run your lists through to ensure that you do not get a high bounce rate and hurt your email sending repuation. It doesn't have some of the bells and whistles that some similar tools offer but it's easy to use and works perfectly every time.
CONSYou are limited to Gmail and Gsuite email accounts at the moment, would be great to expand to other popular email platforms.
Chris
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Awesome!
I'm not exaderating that the money we spent last year on mailshake that we have 100X our return on investment. I highly recommend their email marketing solution.
PROSMailshake is easy to use! I love the fact that there is very little learning curve. You can upload your list and start a campaign in minutes. I will say that this was single handily the best purchase of all the software we purchased last year.
CONSI have nothing bad to say. They are great from the software to support. I love their software!
Anonymous
2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed September 2023
Reliable but confusing
It's been great, we have been using it for over a year now and we haven't noticed any issues with our campaigns.
PROSWe've been using Mailshake for a while now and it is a reliable tool.Haven't seen any issues with email sending or the deliverability of our emails.It is a great tool in the sense that it offers you pretty much all features you might need to start an email campaign.
CONSThe design could be updated, as well as the user experience. I always feel like I am using either an old tool while preparing my campaigns, or something that isn't finished yet. The layout and design of the pages is inconsistent as you navigate through the many options, the loading effects sometimes look clunky and broken, but in the end everything works.
Maddy
Verified reviewer
Information Technology and Services, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Simple, affordable, highly effective email marketing software
I love that I can easily duplicate and send emails to large lists without overcomplicating things, and also send using Gmail aliases. Mailshake allows me to personalize emails for myself and other individuals on my team, and track responses, with simple rules to avoid a spammy feeling. Our open rates are through the roof, and emails are sent successfully. I also really appreciate the alerts when I am sending to new lists, to avoid sending to people who may already be in another email drip or have previously unsubscribed or converted.
CONSI honestly can't think of anything. I wish all software worked this well and as easily.
Muhammad
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Best Tool for Email Automation
Overall the tool is best for email automation and best suite for small to medium-size businesses.
PROSWe are using this tool for automated emails drip-feed. I love this tool because we can use the maximum levels of personalization in our email. Mailshake is smart enough to stop the emails sequences on any action taken by us or email receiver. We can create templates for future use.
CONSThey should add more detailed reporting for the campaigns would really help to understand the analytics and also they should add some templates in system.
Gustavo
Verified reviewer
Market Research, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Great experience!
Since 2 years I integrated Mailshake into my must-to-have tools list. Before, we wasted a lot of time with email delivery management, but now is much faster, easier and smarter. If don't need a huge automation or biggest CRM's, but just simple and effective workflow, this is your solution.
PROSI boosted my productivity to handle email campaigns to reach my target audience.
CONSIntegration with other services, like CRM or Forms.
Reasons for switching to Mailshake
Mailshake is much better
Anonymous
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2018
Mailshake is an outreach mass emailing software.
I like reporting style, personalized options for every email that is going out and scheduled sending. The UX is very easy to navigate. The software allows all the basic features such as auto follow-ups and even tracking clicks inside an email.
CONSWhat really annoys me, that I cannot skip a person in the CSV. For instance, if I change my mind and skip the person in my outreach campaign I can't do that. In this case, I have to go all the way back, delete the row in the CSV and restart the campaign again.
Madhav
Verified reviewer
Internet, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2018
It's like someone took the thoughts from my head and built a tool for me
I love their Drip campaigns functionality Love the Zapier integration as it allows me to connect Google sheets with Mailshake Love the automatic review of your content
CONSThe need to upload a subscriber list for every new campaign. Need a central repository of subscribers where we can tag them based on campaigns.
Fabien
Verified reviewer
Internet, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Best automation for emailing on the market
The fact that we can set up several email accounts, and set up in advance all the scenario. This makes a huge difference, and the interface is easy to use.
CONSThe analytics bit is a bit light in my opinion. The replies are not always concordant.
Anonymous
51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed February 2021
Great tool for outreach email campaigns
My overall experience with Mailshake has been great, I use it on a monthly basis to run outreach email campaigns. I recommend it to partnerships and business development teams that are looking to scale their outreach.
PROSMailshake is a great tool to use for outreach email campaigns. It's very easy to set up and deploy campaigns. Also, it's very affordable and provides good amount of customization. Finally, the user experience is very intuitive and gives you valuable tips and step-by-step guidance.
CONSThe analytics is not the greatest. Even though you can see the main stats per campaign, I wish they had more advanced functionalities to compare the campaigns' performance and quickly identify bottlenecks and gain opportunities.
Anonymous
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
This tool lets you be in two places at once... it's put my outbound sales process on steroids.
Mailshake allowed me to grow my business when I didn't yet have enough business to spend on growing my business any other way. I love them!
PROSDefine and refine your list. Queue up your message sequence. Let the robots do the work. I can't rave enough about this tool. It's literally like having a robot for a salesperson, who follows perfect instructions and only bothers you when they've got a hot lead on the line. The founding team is also amazing and extremely responsive and helpful.
CONSThey implemented an anti-spam bot on the backend to make sure their platform wasn't being abused by users. Smart idea, but the version of the software they picked was a bit overkill and it broke my campaigns on several occasions. But their team is amazing and was super responsive to get it sorted. They went into my campaigns manually, examined everything I was doing and saw that I was playing by all the rules and got me up and running again. This is a case where excellent customer service on an excellent product made me into a lifetime advocate for them!
Zack
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Amazing tool for business development
We adore MailShake, I have built my business on B2B email marketing as the engine of our outreach process, and this has been my primary tool. It was great when I first started using it, but they’ve added many valuable features since then and I expect more are coming. I’m afraid to tell too many people about it because it makes me look good and I don’t want everyone to have already heard of it! Love MailShake!!!
PROSEasily set up sophisticated follow up sequences
CONSI really don’t have any complaints to share
Tim
Broadcast Media, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2017
Great time saving tool, effective follow ups
I'm a relatively new user and already recommending to friends. The time you save is worth far more than that monthly fee.
PROSMailshake is easy to use and effective, taking away a pain point of high volume emails while still being personal and not ending up in the "promotions" tab in Gmail. We use it as a biz dev tool to reach out to prospects on our target customer list. Follow ups have proven to be invaluable as I no longer have to think about who to follow up with or set a reminder. We've been able to connect with a good amount of prospects. We've found the most value in cold outreach campaigns, and the MailShake blog offers great insight as do the templates (which I recommend as a starting point, they are easily customizable).
CONSMailshake works great as a set-it-and-forget-it tool. I only wish there was more control on scheduling and times for advanced purposes, not required. i.e. Would be great to send between these hours on these days, and schedule them week to week, or don't send initial emails on Fridays but allow followups to occur on Fridays.
Jeremy
Graphic Design, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Mailshake Makes Our Business Lives Easier
Mailshake is an excellent online service for anyone who wants to streamline their email outreach efforts. The platform makes it simple to create and send highly targeted email campaigns to your target audience, and the user-friendly interface makes it easy to keep track of your progress. The features are robust and include the ability to personalize emails, track opens and clicks, and schedule follow-up messages. The customer support team is top-notch, and they are always available to assist with any questions or issues. Whether you're a small business owner, marketer, or sales professional, Mailshake is a must-have tool for your arsenal. I highly recommend giving it a try!
PROSMailshake's email outreach capabilities are a major strength and make it a top choice for businesses and sales professionals.
CONSThe initial setup was tricky, and the pricing structure is not particularly favorable.
Reason for choosing Mailshake
Ultimately the flexibility and power.
Mark
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Fantastic customer support!
When real trouble starts, you find out what the *real* customer experience is. We ran into what turned out to be a complicated Google issue (Google was labeling anything Google originating sent from our domain as Spam - including any @google emails sent to us!) Founder of Mailshake, jumped in to help us isolate what we were seeing and that helped us immensely with Google's escalation to fix our challenge. I have only had a handful of CEO/CoFounder/Founders jump in to help a customer - it is very rare. This speaks volumes about the customer fanaticism behind the Mailshake app!
PROSFrom the beginning Mailshake has been easy to approach, easy to get running and straight-forward to make a part of our processes. Customer support is world-class.
CONSI am all about balanced reviews but like I shared with my colleague, "I cannot find anything I don't like about our using Mailshake." It is a great app and does exactly what they purport to do.
Stephanie
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2017
We use Mailshake for building and tracking outreach campaigns.
I like the simplicity of the tool and the cost compared to other email and lead gen tools. And we super love the auto-follow up features. We decided to go with MailShake and DivvyHQ and ditch Buzzstream for outreach emailing campaigns mostly due to the cost, the cost per month for MailShake is a far better monthly cost than for Buzzstream, especially since we do a lot of custom outreach. But we also decided to switch to MailShake because of its simple, easy to use interface for email outreach tracking.
CONSIt doesn't have all the same features as Buzzstream, so you can't generate email addresses or build lists within the tool based on keyword research, so it's definitely a lighter weight tool, but useful in the overall link building toolkit.
Eric
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2022
Agency's review of Mailshake
Overall it was a good experience great solution for solo users.
PROSIt was really easy to get to grips with Mailshake and launch a campaign quickly.
CONSReporting was very basic with not much functionality especially when it came to giving reports to clients.
Chris
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2017
Great basic product. Know it's new and still some kinks a little unpolished but value is very good
Easy email automation for a good price. Understand it's a new product but not tons of functionality.
CONSJust a little unpolished. Very basic UI could use some more features. Better filtering of sent emails and open taking would be nice
Tanishq
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Simple, effective and gets the work done!
We're uaing Mailshake for all our Outbound efforts. Even though some other tools offer features that could be helpful, the sheer simplicity of Mailshake has made us choose it
PROS1. Simplest UI among all email campaign management tools 2. Automatic scanning of duplicates prospects in new lists. 3. Suggestions to make campaign better
CONS1. Would be great if we could check the performance metrics of individual lists under the same campaign
Reason for choosing Mailshake
Simple UI and non complicated workflows
Anonymous
2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Love, Love, Love Mailshake
Allows for much better, and faster cold email campaigns. We had a large user list, but were never able to fully capitalize on it.
PROSI heard about Mailshake on the Mixergy Podcast and tried it out soon after. I was really blown away by how easy it was to start a campaign and send it out. Mailshake provides a nice UX for setting up campaigns that are customized. For example you can stop future emails from those that respond, or those that click and adjust the messaging after this. Additionally you can automatically send drip emails at later dates. The service is great and very reasonably priced. The team will also conduct a private review of your campaign and suggest edits, many of which were very relevant (too many links, too many paragraphs, timing of emails).
CONSI think this is a newer Saas offering and it shows around the edges. For example, the placeholder text when entering email and password to login isn't erased when you type. This is a small, very minor issue but hopefully doesn't reflect other issues. The team is quick to add features which is nice, so perhaps they are more focused on shipping product than minor details like the placeholder text.
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2019
Bad refund policy
Overall ok.
PROSA simple interface that allows you to do what the tool is made for : sending emails.
CONSMails are send through Google mail servers. You are restricted with the number of mails you can send per day. There is no refund available when you cancel the software. I didn't use the tool for at least two months and asked if it would be possible to refund me the money they recently charged for this month January which wasn't possible.
Anonymous
1 employee
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed September 2018
Cold Outreach made a little easier
It took me a while to get the purpose of this but I'm glad I invested in this. It's a great way to reach out to others and get potential leads. There are some really handy integrations that make using it even easier. There are helpful videos to help you learn how to use the program.
CONSIt took me a while to figure out how I could use this in my service based business. It wasn't as easy to set up my email since I'm not using G Suite.
Sue
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Great Software for Prospecting for New Customers
Mailshake is great software, exceptional support and training. I would encourage anyone who has to send cold emails to subscribe.
PROSI finally understand cold emailing. From start to finish, mailshake helps you take the steps to implement an ongoing process to procure new prospects.
CONSThe setup takes time, as it is a complex process not to get blacklisted.
Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed November 2018
The best cold email tool
I like the UX. It is really easy and intuitive to navigate around the software. The recommendations they give while writing an e-mail are also one of my favorite features of Mailshake.
CONSIt's missing some features that other email software have. But at the same time, that's what makes it simple and easy to use.
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Mailshake Review
This Software saves me a ton of time on my email campaigns and is simple to use.
PROSThis is by far my favorite email software I have used. It has great deliverability and super easy to track and use.
CONSI have nothing bad to say about this software. It is the best software available for email automation.