--- title: "ManageEngine SupportCenter Plus Software Reviews, Demo & Pricing - 2026" description: "Review of ManageEngine SupportCenter Plus Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/manageengine-supportcenter-plus-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / ManageEngine SupportCenter Plus Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # ManageEngine SupportCenter Plus Review From $495/year Free version Free trial 1 plan Wondering if ManageEngine SupportCenter Plus is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview ManageEngine SupportCenter Plus 4.3 [(14)](https://www.softwareadvice.com/help-desk/manageengine-supportcenter-plus-profile/#reviews) Pricing Starting at $495.00 per year ### About ManageEngine SupportCenter Plus ManageEngine SupportCenter Plus is a cloud-based customer relationship management solution designed to help organizations of all sizes manage client accounts, tickets and service contracts across various communication channels. Key features include contact management, request tracking, billing and self-service portal. ManageEngine SupportCenter Plus helps enterprises create and schedule customizable dashboards and reports on key performance indicators (KPIs) and gain real-time insights into help desk operations. It comes with a multi-channel support module, which allows enterprises to track customers' interactions via emails, calls, customer portal and social media channels on a unified platform. Additionally, its request management solution enables automatic email responses and route requests to specific business units, reducing violations of service level agreements (SLAs). ManageEngine SupportCenter Plus facilitates integration with ManageEngine ServiceDesk Plus, which lets users manage applications, networks and desktops within an IT help desk console. Support is extended via email, phone and documentation. Do you work for ManageEngine SupportCenter Plus? [Manage this product listing](https://www.g2.com/products/manageengine-manageengine-supportcenter-plus/claim_requests/new?auto=true) Wondering if ManageEngine SupportCenter Plus is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## ManageEngine SupportCenter Plus User Interface ## Popular ManageEngine SupportCenter Plus Alternatives Main Product ManageEngine SupportCenter Plus 4.3 [(14)](https://www.softwareadvice.com/help-desk/manageengine-supportcenter-plus-profile/#reviews) Ratings Breakdown - 4.33Ease of use - 4.44Value for money - 4.20Customer support - 4.36Functionality Pricing Starting at $495.00 per year Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4094)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/) 4.5 [(850)](https://www.softwareadvice.com/crm/teamsupport-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 4.38Value for money - 4.50Customer support - 4.29Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) 4.5 [(832)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 4.16Value for money - 4.25Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [ServiceTonic](https://www.softwareadvice.com/crm/service-tonic-profile/) 4.7 [(9)](https://www.softwareadvice.com/crm/service-tonic-profile/#reviews) Ratings Breakdown - 4.67Ease of use - 4.75Value for money - 4.56Customer support - 4.75Functionality Pricing Starting at €20.00 per month Get Price ## ManageEngine SupportCenter Plus Pricing and Plans Starting price: $495.00 per year Free Trial Free Version Basic $495.00 per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ManageEngine SupportCenter Plus Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of ManageEngine SupportCenter Plus Alerts/Notifications Client Portal Complaint Monitoring Contact Management CRM Customer Communication Customer Database Customer Portal Dashboard Data Analysis Tools Feedback Management Interaction Tracking Key Performance Indicators Knowledge Base Management Knowledge Management Live Chat Mobile Access Mobile Alerts Mobile Interface Multi-Channel Distribution Multi-Language Performance Metrics Real-Time Analytics Real-time Consumer-facing Chat Real-Time Data Real-Time Reporting Reporting & Statistics Support Ticket Management Survey Builder Survey/Poll Management Surveys & Feedback Third-Party Integrations Ticket Management ## ManageEngine SupportCenter Plus Integrations Zoho CRM Integration rated undefined from -1 review Zoho Analytics Integration rated undefined from -1 review ManageEngine Analytics Plus Integration rated undefined from -1 review ManageEngine ServiceDesk Plus Integration rated undefined from -1 review Jira Integration rated undefined from -1 review ## ManageEngine SupportCenter Plus User Reviews ## ManageEngine SupportCenter Plus customer ratings - Overall rating: 4.3/5 - Total reviews: 14 ### Rating distribution - 5 stars: 6 reviews (43%) - 4 stars: 6 reviews (43%) - 3 stars: 2 reviews (14%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.4/5 - Customer support: 4.2/5 - Functionality: 4.4/5 --- Have you used ManageEngine SupportCenter Plus and would like to share your experience with others? ### Lots of features - Overall rating: 5/5 - Reviewer: Gerson M. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Notification screen reminds me a social network message. That's good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement, --- ### A good helpdesk tool but not perfect - Overall rating: 4/5 - Reviewer: Burim K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I am very happy with this product, and I do recommend it. It is not perfect, there are some flaws, but I am optimistic they will address them in future versions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We just recently made it possible to use ManageEngine Help Desk directly via the internet (until now we could only access it from our on-prem infrastructure) and it has become much easier to access, check, reply and resolve tickets. It works fast, it supports all internet browsers used in our organization, it's relatively easy to use, and user interface is self-explanatory. #### Cons Managing and assigning requests is very easy but managing tasks is a bit more complicated. If you are the one dispatching tasks to a group of support engineers, there are several steps that need to be repeated every time a task is assigned (Click on the "Quick actions" menu - select "All Tasks" and then select the filter "Pending - My group tasks". This makes it time consuming and frustrating, especially if there are a lot of tasks to be assigned. I hope that newer versions come up with better ways to manage and assign tasks. --- ### Manage Engine Ticketing System - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems #### Cons Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ... --- ### Good but can be improved. - Overall rating: 4/5 - Reviewer: Aria S. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations. #### Cons Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier. --- ### Super product for enterprise customer - Overall rating: 5/5 - Reviewer: Arvind P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered It experience was good after I understand before that I was pretty confused #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Notification and comment section is good, we can see the latest comment of the customer without the whole mail thread. #### Cons Mobile notification should be added for ticket status, those whom who are traveling most. --- ### Manage and Engage with your Clients - Overall rating: 3/5 - Reviewer: Fazal A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros We are managing our clients requests in a seamless manner and generate report and present it to the management of how the progress is going on monthly and quarterly basis. #### Cons its UI is not that much interactive and we cannot modify the dashboards according to our needs. --- ### Very good experience i have with product, im satisfied. - Overall rating: 5/5 - Reviewer: amir K. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use and to admin the product, many feature and its a futuristic product that need to be use. very helpful. #### Cons The product is a complete one and all what I need has on it, don't change folks, continu your hard working. --- ### AS a web based CRM solution, it doesnt get any easier - Overall rating: 4/5 - Reviewer: Mark J. - Verified reviewer: Yes - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ability to track and manage customer emails as tickets makes it that much easier to manage your calls. The reports we can pull based on Technician, user or problem is phenomenal. #### Cons You will need to have some form of training otherwise you will get lost. Other than that, there are hardly any cons. --- ### One view of all your customers interactions - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive overall experience, and migrating colleagues to a new process and platform was very seamless #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros In the short time we have been using this software it has dramatically improved they way we view all customer interactions with whether it be via email, phone or Portal and even multichannel. It has helped us streamline our incoming customer queries and respond to them more efficiently . I look forward to using the many other features offered, but one step at a time #### Cons You need to spend a fair amount of time in the software to familiarise yourself with it, but after some time, it all 'just clicks'. great product --- ### this software is sooo complex and yet sooo simple to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used monthly for unspecified - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros usability, lots of features that will need to take some time to review all of them but right now this software will give me everything i need right now #### Cons i didnt found any yet. i will update if i will find one. theres lots of settings to deal with that it will take some time --- Showing 1 - 10 of 14 Reviews Load More Reviews ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (298) Recently recommended **11** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (805) Recently recommended **8** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4094) Recently recommended **5** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (524) Recently recommended **2** times Stuck Between Options? 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