--- title: "Map My Customers Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Map My Customers. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Map My Customers is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/map-my-customers-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Route Planning Software](https://www.softwareadvice.com/fleet-management/route-planning-comparison/) / [Map My Customers](https://www.softwareadvice.com/crm/map-my-customers-profile/) / Map My Customers Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/map-my-customers-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/map-my-customers-profile/alternatives/) # Map My Customers User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 69 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 44 reviews (64%) - 4 stars: 21 reviews (30%) - 3 stars: 2 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (3%) ### Most mentioned pros - I highly recommend, easy to check in, search for like companies while in a certain area and maximize your sales time in front of customers. - I can see every one of the customers is situated in an aide and it is easy to find it with a bit of the screen. - I like the planning capacity and note taking. ## Map My Customers customer reviews Showing reviews 1-25 of 69 (page 1). ### Map My Customers Review - Overall rating: 5/5 - Reviewer: Cassandra N. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered Excellent. Great customer service and wonderful response time! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use, especially being able to upload a CSV sheet to establish all addresses. #### Cons I don't feel the need for a people feature since I have that information under companies. #### Reasons for switching to Map My Customers ZeeMaps didn't meet our needs --- ### Map My Customer is the best - Overall rating: 5/5 - Reviewer: Mitch C. - Verified reviewer: Yes - Industry: Chemicals - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered I highly recommend, easy to check in, search for like companies while in a certain area and maximize your sales time in front of customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super user friendly with a lot of great features that are constant evolving to allow for the best interface available to the public. #### Cons sometimes the filtering is tough to navigate and not all of the features apply to both mobile and desktop versions --- ### NOT ENOUGH MEMORY! POOR CODE! COMPANY DOES NOT BACK SOFTWARE! - Overall rating: 1/5 - Reviewer: Scott K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used other for less than 12 months - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered I just canceled my account. I canceled because after 6-months of BS’ing me about the new "upcoming" version that would fix all of the problems that we have had, I have waited long enough and spent enough money. I do not trust your company. Their word is worthless! The software does not work! It takes forever to load. The new version was promised last May 2018 it is now November 12th, 2018. The software is poorly coded and the company does not back their software. It just spins and spins. I pre-paid for the whole year and spent several hundred dollars on my other agents getting the data to work and it has never worked. They do not have enough memory so with only three states worth of data the system takes forever to load and you have to reboot, refresh and you get so frustrated that you close it all together. MMC would Not refund my money after making promises for over 6-months and never producing their promised software. They lied to me for months and do not take responsibility for their software! I canceled my account today! Terrible!! #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The idea of loading my list data, creating a route and giving our salesmen a plan for each day. The "idea" is good, but the product is poorly designed and does not have enough memory for even three states worth of data. #### Cons POORLY CODED. NOT ENOUGH MEMORY. CONSTANT REBOOT REQUIRED. ENOUGH SAID! --- ### Having just taken on a new product, I am on the road again. Searching for a Route Planner.... - Overall rating: 5/5 - Reviewer: Damien F. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered Much more efficieny use of time, both on the road and at the planning stage. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Following previous bad experiences with various apps that look beautiful but fail on functionality, I have to say this is a fabulous piece of software. Having not had to plan road trips and cold calling for a some years, I felt sure there must "be an app for that". Wow, this is it. The ability to maximize one's time and search for new prospects in a given area is fantastic. There is an automatic check-in feature and an email/app notification of overdue reminders for use when follow-ups have been scheduled. Brilliant. The customer support is world class, I cannot fault the enthusiasm of the team in helping me get set up. It works on both Desktop (for me Mac) and mobile. The iOS is stunningly beautiful, whilst the Android app mimics the UI of the desktop. I understand a new Android update is coming inQ2. Not complicated, but feature reach, it is a little difficult to learn. I have only been on this for one week and had great help from all at MMC in getting up to speed. Nothing is too much trouble for them. Any field sales professionals should try this - it works. I also tried Badger but have been swayed by two things - the clean modern UI and the support. Thank you Steve and all the team... #### Cons There is a lack of consistency in the date format across the app which drives me nuts. I am sure they can fix it. e.g 4/3/2018 - in the States that is 3rd April but in Europe the 4th March. In some parts of the app, it is shown as 4 March 2018 so it would be great if this is carried throughout as much of the data in the app is for contact management and date relevant. As stated in the previous paragraph, I am only in week one and will have more to say in a couple of weeks time so will update the review then. --- ### Great app for map visualization - Overall rating: 5/5 - Reviewer: Kyle S. - Verified reviewer: Yes - Industry: Chemicals - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered Awesome! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The integrations with other platforms. Matches up to most popular crm a with leads, contacts, and accounts. I like how it automatically logs visits. You can also keep track of calls and other tasks #### Cons Can’t filter by territories and can’t add a pin by clicking on the map but I heard they are working on this #### Reasons for switching to Map My Customers They didn’t have a strong integration --- ### Efficient, Easy to use, necessary tool for Sales Reps - Overall rating: 4/5 - Reviewer: Stacy S. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I had tried Badger Maps first since I had heard so much about it. For me, there was a steep learning curve to it and to be honest...I just don't have that kind of time to invest. This app made it SO easy to do everything from start to finish. I now have a great handle on my customers, my leads, my routes, etc. WELL WORTH THE MONEY after the initial trial period ends. #### Cons Only drawback I have found is that it can sometimes be glitchy when using the app on my laptop. The glitches are easy fixes though and really minimal. --- ### Best CRM App - Overall rating: 5/5 - Reviewer: Alec R. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered I am better able to keep track of previous conversations rather than reliant on memory. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I love how easy it is to look up a customer right after you get done with a meeting and immediately be able to put in activities and notes on the conversation. The App aspect is really able to make this easier especially on the go. #### Cons Adding a customer in can be time consuming and there are a lot of fields. --- ### MMC for Start-ups - Overall rating: 4/5 - Reviewer: Christian L. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered very good: 4.5 / 5 #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros To you all, MMC has been an AMAZING tool for us to evaluate & FULLY realize the potential of our new business. I suggest you map your business with MMC before jumping blindly to your new dream! At the stage of our business, this was a legit investment Thank you MMC! C from The Humans Lab #### Cons Missing a bit of text match by UNPARALLELE CUSTOMER SERVICE --- ### Amazingly Efficient - Overall rating: 5/5 - Reviewer: Joe W. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered Keeps me extremely organized and easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to input info in the go. Saving time on routes and being organized to allowing for more customers to be seen. #### Cons I do not find anything I dislike. I would recommend map my customers to any outside sales representative. --- ### mapping customers made easy - Overall rating: 5/5 - Reviewer: Lawrence O. - Verified reviewer: Yes - Industry: Maritime - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Time saving by mapping customers vs looking up customers on maps online individually and trying to figure out distances, time to travel between customers, how many customers can I see in a day, etc. A very handy time saving, organizational tool which will benefit any sales person with a territory to cover. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to physically see my customers on a map which allows me to visualize the locations of customers in relation to one another. This makes planning sales calls much easier as I can see where customers are in each area. There are other great features too like email alerts when you will be in the area for example. This is a great tool which saves time and effort in planning customer visits. #### Cons This is app did not have any drawbacks. However, the only thing I would change is the customer business name and point of contact on the map. Currently the contact name is what comes up on the map, where I would prefer the company name, or at least offer this as an option. --- ### Quality and price point with great service! - Overall rating: 5/5 - Reviewer: Tristan G. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered Helped every aspect of our business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pricing structure and reminder, mapping features. #### Cons Take some time to learn how to use properly, but there are so many features and this is a good thing. #### Reasons for choosing Map My Customers features and price --- ### A Cat Food Tale - Overall rating: 5/5 - Reviewer: Amy D. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros colors, ease of set up, ease of use and reliability. #### Cons I don't really know how to explain it but I wish the app didn't refresh all the time (like in between seeing stores). Sometimes I'm in a shitty service area and I can't pull up the next part of my route. I think once the route is set, there should be an option to use the route "offline". --- ### Making the Life of a Salesperson more efficient and profitable! - Overall rating: 5/5 - Reviewer: Lena R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros What I liked the most was the ease with using the app. It is an easy app to navigate through. The beast parts are the ease of routing which is what saving so much time. Time is money! There are so many features that other apps do not have. The route function is very valuable when you need to know if you are close to your clients & enable you to set a plan to make visits in an efficient way. #### Cons I have found this to work perfect for my needs. I really don't have any complaints. --- ### Easy to deploy - Overall rating: 5/5 - Reviewer: Salvatore C. - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Auto check ins by site, route creating and saving. Sharing contacts and routes. Knowing where we are on our government clients. Site information #### Cons Nothing yet has been great to start with the organization helped our staff get organized and keep track of leads --- ### Easy and efficient - Overall rating: 5/5 - Reviewer: Josie B. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered It’s been exactly what I’ve needed as an independent sales representative. My days are incredibly more efficient and I’ve been able to contact accounts a lot more frequently thanks to a few of the tools available on this app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’m a sales rep and this app has been a lifesaver in maintaining organization. Easy to navigate and a ton of useful functions to increase efficiency. #### Cons The price jump between the lowest package and the package higher. --- ### Superb Functionality - Overall rating: 4/5 - Reviewer: Clarissa B. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love the ease of use and the visual aspect of the software. The color scheme of the programs makes the program even more attractive to use and navigate. #### Cons When doing our initial data dump (which was almost a year ago now) we noticed several duplicates in accounts and were unsure why. As a result, we are still going in to clean up the program. --- ### Excellent GPS based CRM getting better and better everyday - Overall rating: 5/5 - Reviewer: Matthieu C. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really helped me to geolocate my customers and a huge amount of time saved. Easy to set up and use. The Ios app is quite good and getting better and better everyday ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, quick, intuitive, fast and reactive customer service #### Cons still things to be improved (link to calendar, cache on mobile app etc) --- ### Great Tool - Overall rating: 5/5 - Reviewer: Mitch C. - Verified reviewer: Yes - Industry: Medical Devices - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The route optimization and ability to upload customers via spreadsheet. #### Cons Cost is a little high per month as it doesn’t make sense for me to purchase a year sub due to expense reasons. --- ### Great for mapping - Overall rating: 4/5 - Reviewer: Shaun F. - Verified reviewer: Yes - Industry: Medical Devices - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered Good experience I will keep experimenting with this app for a while. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros There are a lot of features that are available for a field sales person #### Cons Check ins and mapping customers can be buggy --- ### New user with hospitality - Overall rating: 5/5 - Reviewer: Yann P. - Verified reviewer: Yes - Industry: Luxury Goods & Jewelry - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Exactly what I need to work on the road #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy implementation. Very intuitive. Accessible on the phone. #### Cons Some small glitches corrected little by little --- ### Getting easier - Overall rating: 4/5 - Reviewer: SYLVIA F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Our company really needed an CRM so i was happy when MMC was introduced, going to take a little time to become proficient in utilization. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros ease to list activities, routing user friendly, mobile adaptability #### Cons valuation not very good terminology a little different in what I'm accustomed to using #### Reasons for switching to Map My Customers company decision --- ### Great for the field - Overall rating: 4/5 - Reviewer: Richard T. - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered I don’t need to scramble to find customer information or navigate the field #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It helps me to visualize my area at a glance. #### Cons I haven’t run into many issues since I started using the program --- ### Great but not all that I need - Overall rating: 4/5 - Reviewer: Anthony K. - Verified reviewer: Yes - Product usage: Used other for less than 6 months - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Mapping feature. Automation into phones maps for drive routes. Can be used on all platforms with no issues. #### Cons Lack of column customizations. Native CRM is too basic. Needs more intergrations to other companies. --- ### getting better - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered the overall MMC experience has been ok. When out in the field it is a bit slow to connect. MMC dropped the email blast and I really enjoyed that capability but I have found another external service for that and very happy with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros most of all i like ease of use, its very helpful to locate clients nearby when on a road trip or location. I wish we could set some defaults when adding a contact such as country. I am in the USA and it would be nice to have that as a default. also, I would like to be able to move some of the fields to suit my needs, it takes up time to scroll down the page to find the field you want #### Cons Sometimes and it seems when I need it most it wont connect in the field so I am constantly waiting for the software to work in the field compared to my office wi fi where it performs perfectly. #### Reasons for switching to Map My Customers MMC was very cost effective, now I see the pricing has gone up --- ### I use this app EVERY day and have recommended it to my entire team - Overall rating: 5/5 - Reviewer: Abigail R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very happy with it and will continue to use! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Clear, easy, simple, straightforward. These are a few things that describe MMC. I came from using road warrior for one year over to MMC at the suggestion of 2 other account managers on my team. Since then I recommend it to my team of 10 and we will be hosting Trainings on it as well. We love that we can color code our accounts, make notes in individual accounts, and add unlimited stops. I'm definitely a convert!- road warrior has not been touched for months now! #### Cons My biggest complaint may not be because of MMC, but I think it might be, because I did not have this issue when using road warrior - ever. -About 8 times out of 10, when I go to map and am routed over to my map app, it will only show as "preview" it won't let me click "start" so I have to copy and paste the address over to Google maps. It takes time out of my day. Again I don't know if this is on MMC, but it seems to be. Also, sometimes it maps the locations I put in incorrectly and if I don't double check will take me waayyy the other way out from where I'm needing to go (this has actually happened before on a long day where I forgot to check! Took me 20 min the opposite way until I noticed!) Would love for there to be a search option for us to search stores which may be our accounts. As in you sign up "Tires To You" and search "Tires to You" on your map and it pulls it right up from Google maps, instead of having to type all the info in manually. This is one good feature road warrior had. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/map-my-customers-profile/reviews/?page=2) --- Map My Customers Reviews, Pros and Cons - 2026 Software Advice