MapBusinessOnline vs Outreach

MapBusinessOnline has 168 reviews and a rating of 4.51 / 5 vs Outreach which has 240 reviews and a rating of 4.47 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.51 / 5 (168)

4.47 / 5 (240)

Ease-of-Use

4.0 / 5

4.0 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

April 30, 2021

July 22, 2021

Pros/Cons

  • Pros

  • Great cost and it is extremely easy to use. The desktop version is nice and I love the sharing feature. I was able to embed a map directly into SharePoint site, which was nice.

  • It's stable and functional and at the right price point. Once you get over the learning curve and create a work-flow, it is easy to use and repeatable.

  • Cons

  • The price @ $300 is well worth the spend - but considering it is basically a Google Maps add on tool - you would think Google would try something like this & make it free (w/ small ads)

  • You have to be somewhat profecient with computers to manipulate the system to get what you want sometimes.

  • Pros

  • I love the functionality and the ability to save me time when calling in blocks. The workflow is very intuitive and easy to use.

  • Easy to use, great support, and gets the job done. They have a great team that consistently goes above and beyond to help you out when you necessary.

  • Cons

  • Although it was easy to use, it did take some time to learn the process. I also wish outreach had a more open API to our staff developers.

  • There are some weird bugs at times but their support team is stellar in squashing them quickly.

Pricing

Pricing Range

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos