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Overall customer rating: Customer rating:



Recommended by: Recommended by:

79% of users

69% of users

Operating Systems: Operating Systems:



Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:



How it's priced: How it's priced:

Quarterly or annual subscription fee based on edition; discounts for annual subscribers.

Monthly subscription fee.

Contract term: Contract term:

Year-long contract, renewed annually.

Annual subscription.

Upfront costs: Upfront costs:

Additional fees for professional implementation and training services.

Additional fees for professional implementation and training services.

Recurring costs: Recurring costs:

Fees for premium support.

None, beyond monthly subscription fees.

What does it cost?: What does it cost?:


Workflow automation:

Reporting analytics:

Email marketing:

Lead generation:

Lead management:

Social marketing:


Phone support: Phone support:

Limited phone support through “Standard” plan; unlimited, worldwide phone support can be purchased through premium plans.

Toll-free; available 24/7, worldwide.

Online case submission: Online case submission:

Online case submission included in subscription fee.

Available 24/7.

Online support options: Online support options:

Help website, knowledge base and online community included in subscription fee. Personalized support, priority case routing and proactive case monitoring included with premium plans.

Access to help website, knowledge base and online community included. Additional support can be purchased.

Training: Training:

Online catalogue and other training resources included in subscription fee. Professional implementation and training services provided for a fee.

“Getting Started” online catalogue included.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.