All MasterControl Quality Excellence Reviews

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Deanna

11 - 50 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2021

Implementation of Doc and Training

User Profile

Joanne

Verified reviewer

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

MasterControl Quality Management system

MasterControl has allowed us to replace book shelves of policy binders, file cabinets of employee training and competency forms. Staff can all access the same document at the same time instead of waiting for the binder to be free. Regulatory requirements are easy to track within the system.

PROS

This system is flexible enough for a any regulated industry. It includes a document management module, employee training module, Quality module that included Deviations, CAPA, Change Control, non-Conformance; Quality, risk management, etc.

CONS

The suite of modules has not been certified as HIPAA compliant, except for the Documents module. Full HIPAA compliance is on their timeline for 3rd quarter 2020.

Reason for choosing MasterControl Quality Excellence

MasterControl provided the most flexibility as we needed to implement a document management & quality system in a variety of clinical and non-clinical healthcare departments. Each department needed different standards and is regulated by different organizations. Some manufacture goods, others do not.

User Profile

Rachael

Verified reviewer

Pharmaceuticals, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2020

MasterControl - Where Quality Changes Everything

PROS

We have been using the Audit, Process, Documents and Training modules and find the interconnection between the modules to be the most useful functionality that we did not see with our other systems. MasterControl is easy to use and in most cases is intuitive in terms of the workflows and visibility to end users. The MasterControl Support team have been one of the best I've worked with and they will work quickly and effectively to ensure any issues are resolved and applicable feedback given.

CONS

Analytics / Reporting has been one of our main pain points and although there are many reports across the system and modules which show individual elements etc, there are not many reports which contain a full data set of information needed especially in terms of Training or Process reports. We also have some wishes for future enhancements to the software and this is where the MasterControl User Voice forum comes in most handy where users can submit ideas for enhancements as well as vote on other use voices.

Heather

Pharmaceuticals, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed January 2024

Pharma Research application

PROS

The ease of setting up training for documentation and separate training courses is invaluable. Instead of a bloated shared file system, all training is housed in folders and compliance reports are easy to build.

CONS

I didn't find much use for Insights, as for some reason it didn't work well for us.

Sheshanka

Medical Devices, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2024

A Decent QMS with room for Improvement

A Decent QMS with room for Improvement in Supplier, Audits, Risk Module, Analytics and Registrations

PROS

Doc Management, Training and some aspects of Process module.

CONS

Majority of the features linked to Supplier Management, Audits, Risk. User Management needs improvement. Analytics. Registrations.

Jim

Verified reviewer

Pharmaceuticals, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2023

MasterControl Quality Management

Overall experience has been very good. Overall it has allowed us to have a much better grasp on our quality management from the previous paper method.

PROS

The ability for tracking is great. We are able to link different types of forms together as needed.

CONS

Currently, the configuration and building of quality workflows is difficult to change. That is being changed soon with the release of AQEM though!

Deirdre

Pharmaceuticals, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2024

MasterControl

MasterControl has help to streamline our document approval process and training.

PROS

Ability to access, revise documents and training from one site.

CONS

Pro and Con: Because MasterControl is highly configurable there are various ways to accomplish tasks which requires detailed training and constant oversight.

Tracie

Cosmetics, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Paperless from the beginning

PROS

As a startup company, we decided we wanted to begin paperless. Qx has helped us achieve that goal. It provides many configuration options for us to be creative in developing just want we need.

CONS

There was a bit of a learning curve. But the self study training library was a huge help in climbing it!

Amit

Research, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2024

My Review

PROS

It allows me to easily initiate doc changes.

CONS

Sometimes opening too many tabs loses the changes you're working on.

Bryan

Medical Devices, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2024

Innovative Health Qx Review

PROS

Having everything in one place and the way the modules all tie together

CONS

Some things don't work intuitively and can be clunky

Keithania

Medical Devices, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Dynamic Product

PROS

It is capable of a lot and is a great multipurpose system.

CONS

A lot of steps to do a specific action. Some of these steps can be removed or consolidated to make use more efficient and easy

Joy

Pharmaceuticals, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2019

Paperless quest

PROS

This software has enabled us to transition away from paper-based serial processes to electronic, parallel processes. It has brought bushiness efficiencies and increased compliance.

CONS

There were so many benefits to our business when we brought in this software. But (understandably) there were growing pains to balance what it/is not configurable vs making changes to long held business processes.

Reason for choosing MasterControl Quality Excellence

MasterControl's customer service far excelled above the others and the software interface was considered by the evaluation group to be much more intuitive.

Shaun

Chemicals, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2023

Solves problems

MasterControl solves a lot of problems for us but it’s difficult to sell to our employees

PROS

QMS required training verification and retention

CONS

The difficulty in transitioning to new upgrades.

Reason for choosing MasterControl Quality Excellence

Purchased through our sister company at first

Katelind

Biotechnology, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2021

Good System

PROS

- Easy to configure and modify when necessary - Very responsive customer service

CONS

- Process module is not very customizable (When customized, lose MC support if "breaks" during update) - Jump start package created a mess for our documents module

Reason for choosing MasterControl Quality Excellence

Qualityze was newer to the industry at time of selection, MasterControl has years more of experience.

Carina

Medical Devices, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2020

Leader in Document Control Systems

The ability to keep all documents in one location with visibility being managed by rights in the system reduces the concerns in our previous paper-based system. Also the approval process being electronic reduces delays from those out of town who can now sign wherever they are.

PROS

The configuration abilities that allow you to make adjustments that apply most directly to your company.

CONS

The implementation of the software wasn't as clear and smooth as we needed.

Reason for choosing MasterControl Quality Excellence

MasterControl is a much larger platform that allows connection across many elements. Their obvious success with Document Management made them difficult to beat.

Donna

Pharmaceuticals, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Gold Standard for SUPPORT!

We have been using MasterControl for document control for 23 years. We added the Process module over 15 years ago, and created many custom processes for quality management systems. MasterControl assisted us with the development of the 1st system, and provided continued support throughout the years as we added more and more. We added the field based solutions to ensure industry best practices and to streamline validation process. When we experienced compliance issues with our previous learning management system, we knew the answer was to add the MasterControl Training system.

PROS

MasterControl from Day 1 has let us know that we were part of the team! We have always been supported and knew we could depend on them on this journey for continuous improvement and greater compliance.

CONS

As a long-time user, we have had open honest conversations over the years MasterControl continues to improve their products, and I know they listen to their clients.

Reason for choosing MasterControl Quality Excellence

After experiencing "here is your software, goodbye," we really began to realize how exceptional the people and the service levels were at MasterControl. When we were less than fully informed, they offered their knowledge and support. When we asked for improvements, they asked questions and responded.

Reasons for switching to MasterControl Quality Excellence

3.5 years ago we switched to MasterControl for Training.

Tyler

Pharmaceuticals, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed September 2023

Decent Document/Training module

MasterControl works as a document management and training module. It is not as robust as I would like but it is relatively easy to work with. The customer service is above average.

PROS

The strength of MasterControl is that it is easy to configure. For documents and training someone new to MasterControl can take the free online training and be at a module admin level in 2-3 months. For the most part changes do not need to be validated because the configurations are so limited that the OQ/PQ can justify functions.

CONS

The weakness in MasterControl is that the configurations are so limited. There are often times when you expect the system to be able to do something only to find out that it is not fully capable of what you expected. And example would be setting up prerequisite courses. This would be a great feature for creating an entire curriculum. But a course can only have 1 prerequisite, when you might have expected to be able to assign multiple prerequisites. Since this feature/configuration is so simple the admins end up having to play a greater role in assigning training, because the system can't be configured in a complex fashion. While about 80% of the configuration make sense, the other 20% does not. Some features and configurations are just not intuitive.

Elias

Medical Devices, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2023

Paper to MasterControl user

Excellent, we are going into Mx in 2024

PROS

Ease to use and customize, being able to track progress and audit trail

CONS

It took a bit of time to create the base line for migrating all doc from previous platform

Reason for choosing MasterControl Quality Excellence

Capability to keep growing

Brittany

Pharmaceuticals, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Initial Site to Multiple Sites

I've been a MasterControl System Administrator for two different types of companies now. Both companies started using MasterControl at one site and have/are spreading the usage of this software to their international locations. The process to deploy to other locations is very controlled and Administration has plenty of options in regards to how much data can be made available between the two. Overall, great solution to the answer many of the needs of a company in today's regulated industries.

PROS

MasterControl bridges many of the critical functions of a regulated industry. The ability to have documents/training/audit/event forms/projects and more interacting directly is a huge advantage. All of these processes are required anyway, why waste resources on individual manual systems or separated software systems? MasterControl brings all of the benefits of a non-manual process with additional bonuses due to the inter-connectivity.

CONS

The pricing is quite steep - especially in regards to licensing it's always a significant business decision to invest in more. The upgrade/enhancement process is actually designed well with the exception of retroactive updates. Many new/requested features are implemented in newer versions but upgrading is also a significant business decision.

Kornkaew

Food Production, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

Good software for Quality system

Almost feature compliance QMS then we recommend implement for company who certified ISO 9001 and others.

PROS

Deviation and CAPA , these are compliance with ISO 9001 to manage Non-conformity. There are cover since investigation the root cause, risk assessment evaluation after the action to prevent recurrence problem. Which compliance the ISO 9001 requirement. When auditor audit that is easy to understand.

CONS

For me the feature are good but the security of access is not easy. I'm not sure that it's from IT set up or from Master control Excellent team.When my colleague are not access 1-2 month, when they access for Document review or investigation deviation, we always found cannot access. And require deactivate PW. It's not familiar to set up PW and remember when change.

Reason for choosing MasterControl Quality Excellence

Frankly speaking, our global select and implement in all branch's companies.

Serenity

Plastics, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2023

Daily User / Master Control Administrator

I have setup, maintained and used multiple training database systems, this one is very basic and for the most part user friendly. The reports needs to be more user friendly. There are multiple sites within my company that use Master Control and there have been issues with Master Control billing that has let to time wasting activities.

PROS

Master Control is a user friendly, real time data management system.

CONS

There are 2 cons to Master Control (both reports related); running reports is NOT user friendly and report layout is not detailed enough.

Reason for choosing MasterControl Quality Excellence

We chose Master Control because other sites were using it and the cost was much lower than TrackWise and ISO Train.

Reasons for switching to MasterControl Quality Excellence

The previous program was not user friendly.

Peter

Biotechnology, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

MasterControl eQMS

By implementing MasterControl we have saved a ton of time with automated document revision control. MasterControl has made preparing for client audits much easier as our training data and documents are easily retrievable. It has certainly helped us be more efficient and compliant.

PROS

MasterControl quality excellence is easy to configure and maintain and does not require advanced IT knowledge. We especially like the OOS/OOT and document control/training capabilities. We love that the OOS/OOT process meets the FDA guidance exactly.

CONS

I would like to see a little more configuration options for the deviation and OOS/OOT process forms.

Donna

Biotechnology, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed October 2022

You get what you put into it

System is good but can require a lot of workarounds. Not as intuitive or user friendly ad it could be.

PROS

Great system for training compliance. Allows us to effectively track training compliance

CONS

Some difficulty with assigning classroom training. Cannot select more than one trainer at a time

Tracy

Pharmaceuticals, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

Great Software

Really like the tool

PROS

Easy to use, configurable and scalable. Without needing to do too much customization!

CONS

Some features are limiting and she be configurable by admins (I.e. changing user passwords)

Reasons for switching to MasterControl Quality Excellence

Global harmonization

Benjamin

Retail, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Mastercontrol Qx

a huge step forward for the business, we went from 12 local QMS to a single gloabl QMS

PROS

the ease of the implementation, the team from MasterControl were a great support.The system itself is very intuitive and easy to use for end users

CONS

throughout the system there are some inconsistencies between screens for example on some you have a back arrow on others you have to click cancel

Reason for choosing MasterControl Quality Excellence

we felt MasterControl had more experience than Veeva and this was confirmed during implementation

Showing 1 - 25 of 389 Reviews