All MasterControl Quality Excellence Reviews
1-25 of 389 Reviews
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Deanna
11 - 50 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed May 2021
Implementation of Doc and Training
Joanne
Verified reviewer
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
MasterControl Quality Management system
MasterControl has allowed us to replace book shelves of policy binders, file cabinets of employee training and competency forms. Staff can all access the same document at the same time instead of waiting for the binder to be free. Regulatory requirements are easy to track within the system.
PROSThis system is flexible enough for a any regulated industry. It includes a document management module, employee training module, Quality module that included Deviations, CAPA, Change Control, non-Conformance; Quality, risk management, etc.
CONSThe suite of modules has not been certified as HIPAA compliant, except for the Documents module. Full HIPAA compliance is on their timeline for 3rd quarter 2020.
Reason for choosing MasterControl Quality Excellence
MasterControl provided the most flexibility as we needed to implement a document management & quality system in a variety of clinical and non-clinical healthcare departments. Each department needed different standards and is regulated by different organizations. Some manufacture goods, others do not.
Rachael
Verified reviewer
Pharmaceuticals, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
MasterControl - Where Quality Changes Everything
We have been using the Audit, Process, Documents and Training modules and find the interconnection between the modules to be the most useful functionality that we did not see with our other systems. MasterControl is easy to use and in most cases is intuitive in terms of the workflows and visibility to end users. The MasterControl Support team have been one of the best I've worked with and they will work quickly and effectively to ensure any issues are resolved and applicable feedback given.
CONSAnalytics / Reporting has been one of our main pain points and although there are many reports across the system and modules which show individual elements etc, there are not many reports which contain a full data set of information needed especially in terms of Training or Process reports. We also have some wishes for future enhancements to the software and this is where the MasterControl User Voice forum comes in most handy where users can submit ideas for enhancements as well as vote on other use voices.
Heather
Pharmaceuticals, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2024
Pharma Research application
The ease of setting up training for documentation and separate training courses is invaluable. Instead of a bloated shared file system, all training is housed in folders and compliance reports are easy to build.
CONSI didn't find much use for Insights, as for some reason it didn't work well for us.
Sheshanka
Medical Devices, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
A Decent QMS with room for Improvement
A Decent QMS with room for Improvement in Supplier, Audits, Risk Module, Analytics and Registrations
PROSDoc Management, Training and some aspects of Process module.
CONSMajority of the features linked to Supplier Management, Audits, Risk. User Management needs improvement. Analytics. Registrations.
Jim
Verified reviewer
Pharmaceuticals, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
MasterControl Quality Management
Overall experience has been very good. Overall it has allowed us to have a much better grasp on our quality management from the previous paper method.
PROSThe ability for tracking is great. We are able to link different types of forms together as needed.
CONSCurrently, the configuration and building of quality workflows is difficult to change. That is being changed soon with the release of AQEM though!
Deirdre
Pharmaceuticals, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2024
MasterControl
MasterControl has help to streamline our document approval process and training.
PROSAbility to access, revise documents and training from one site.
CONSPro and Con: Because MasterControl is highly configurable there are various ways to accomplish tasks which requires detailed training and constant oversight.
Tracie
Cosmetics, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Paperless from the beginning
As a startup company, we decided we wanted to begin paperless. Qx has helped us achieve that goal. It provides many configuration options for us to be creative in developing just want we need.
CONSThere was a bit of a learning curve. But the self study training library was a huge help in climbing it!
Amit
Research, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
My Review
It allows me to easily initiate doc changes.
CONSSometimes opening too many tabs loses the changes you're working on.
Bryan
Medical Devices, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
Innovative Health Qx Review
Having everything in one place and the way the modules all tie together
CONSSome things don't work intuitively and can be clunky
Keithania
Medical Devices, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Dynamic Product
It is capable of a lot and is a great multipurpose system.
CONSA lot of steps to do a specific action. Some of these steps can be removed or consolidated to make use more efficient and easy
Joy
Pharmaceuticals, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Paperless quest
This software has enabled us to transition away from paper-based serial processes to electronic, parallel processes. It has brought bushiness efficiencies and increased compliance.
CONSThere were so many benefits to our business when we brought in this software. But (understandably) there were growing pains to balance what it/is not configurable vs making changes to long held business processes.
Reason for choosing MasterControl Quality Excellence
MasterControl's customer service far excelled above the others and the software interface was considered by the evaluation group to be much more intuitive.
Shaun
Chemicals, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Solves problems
MasterControl solves a lot of problems for us but it’s difficult to sell to our employees
PROSQMS required training verification and retention
CONSThe difficulty in transitioning to new upgrades.
Reason for choosing MasterControl Quality Excellence
Purchased through our sister company at first
Katelind
Biotechnology, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2021
Good System
- Easy to configure and modify when necessary - Very responsive customer service
CONS- Process module is not very customizable (When customized, lose MC support if "breaks" during update) - Jump start package created a mess for our documents module
Reason for choosing MasterControl Quality Excellence
Qualityze was newer to the industry at time of selection, MasterControl has years more of experience.
Carina
Medical Devices, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Leader in Document Control Systems
The ability to keep all documents in one location with visibility being managed by rights in the system reduces the concerns in our previous paper-based system. Also the approval process being electronic reduces delays from those out of town who can now sign wherever they are.
PROSThe configuration abilities that allow you to make adjustments that apply most directly to your company.
CONSThe implementation of the software wasn't as clear and smooth as we needed.
Reason for choosing MasterControl Quality Excellence
MasterControl is a much larger platform that allows connection across many elements. Their obvious success with Document Management made them difficult to beat.
Donna
Pharmaceuticals, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Gold Standard for SUPPORT!
We have been using MasterControl for document control for 23 years. We added the Process module over 15 years ago, and created many custom processes for quality management systems. MasterControl assisted us with the development of the 1st system, and provided continued support throughout the years as we added more and more. We added the field based solutions to ensure industry best practices and to streamline validation process. When we experienced compliance issues with our previous learning management system, we knew the answer was to add the MasterControl Training system.
PROSMasterControl from Day 1 has let us know that we were part of the team! We have always been supported and knew we could depend on them on this journey for continuous improvement and greater compliance.
CONSAs a long-time user, we have had open honest conversations over the years MasterControl continues to improve their products, and I know they listen to their clients.
Reason for choosing MasterControl Quality Excellence
After experiencing "here is your software, goodbye," we really began to realize how exceptional the people and the service levels were at MasterControl. When we were less than fully informed, they offered their knowledge and support. When we asked for improvements, they asked questions and responded.
Reasons for switching to MasterControl Quality Excellence
3.5 years ago we switched to MasterControl for Training.
Tyler
Pharmaceuticals, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed September 2023
Decent Document/Training module
MasterControl works as a document management and training module. It is not as robust as I would like but it is relatively easy to work with. The customer service is above average.
PROSThe strength of MasterControl is that it is easy to configure. For documents and training someone new to MasterControl can take the free online training and be at a module admin level in 2-3 months. For the most part changes do not need to be validated because the configurations are so limited that the OQ/PQ can justify functions.
CONSThe weakness in MasterControl is that the configurations are so limited. There are often times when you expect the system to be able to do something only to find out that it is not fully capable of what you expected. And example would be setting up prerequisite courses. This would be a great feature for creating an entire curriculum. But a course can only have 1 prerequisite, when you might have expected to be able to assign multiple prerequisites. Since this feature/configuration is so simple the admins end up having to play a greater role in assigning training, because the system can't be configured in a complex fashion. While about 80% of the configuration make sense, the other 20% does not. Some features and configurations are just not intuitive.
Elias
Medical Devices, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2023
Paper to MasterControl user
Excellent, we are going into Mx in 2024
PROSEase to use and customize, being able to track progress and audit trail
CONSIt took a bit of time to create the base line for migrating all doc from previous platform
Reason for choosing MasterControl Quality Excellence
Capability to keep growing
Brittany
Pharmaceuticals, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Initial Site to Multiple Sites
I've been a MasterControl System Administrator for two different types of companies now. Both companies started using MasterControl at one site and have/are spreading the usage of this software to their international locations. The process to deploy to other locations is very controlled and Administration has plenty of options in regards to how much data can be made available between the two. Overall, great solution to the answer many of the needs of a company in today's regulated industries.
PROSMasterControl bridges many of the critical functions of a regulated industry. The ability to have documents/training/audit/event forms/projects and more interacting directly is a huge advantage. All of these processes are required anyway, why waste resources on individual manual systems or separated software systems? MasterControl brings all of the benefits of a non-manual process with additional bonuses due to the inter-connectivity.
CONSThe pricing is quite steep - especially in regards to licensing it's always a significant business decision to invest in more. The upgrade/enhancement process is actually designed well with the exception of retroactive updates. Many new/requested features are implemented in newer versions but upgrading is also a significant business decision.
Kornkaew
Food Production, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Good software for Quality system
Almost feature compliance QMS then we recommend implement for company who certified ISO 9001 and others.
PROSDeviation and CAPA , these are compliance with ISO 9001 to manage Non-conformity. There are cover since investigation the root cause, risk assessment evaluation after the action to prevent recurrence problem. Which compliance the ISO 9001 requirement. When auditor audit that is easy to understand.
CONSFor me the feature are good but the security of access is not easy. I'm not sure that it's from IT set up or from Master control Excellent team.When my colleague are not access 1-2 month, when they access for Document review or investigation deviation, we always found cannot access. And require deactivate PW. It's not familiar to set up PW and remember when change.
Reason for choosing MasterControl Quality Excellence
Frankly speaking, our global select and implement in all branch's companies.
Serenity
Plastics, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
Daily User / Master Control Administrator
I have setup, maintained and used multiple training database systems, this one is very basic and for the most part user friendly. The reports needs to be more user friendly. There are multiple sites within my company that use Master Control and there have been issues with Master Control billing that has let to time wasting activities.
PROSMaster Control is a user friendly, real time data management system.
CONSThere are 2 cons to Master Control (both reports related); running reports is NOT user friendly and report layout is not detailed enough.
Reason for choosing MasterControl Quality Excellence
We chose Master Control because other sites were using it and the cost was much lower than TrackWise and ISO Train.
Reasons for switching to MasterControl Quality Excellence
The previous program was not user friendly.
Peter
Biotechnology, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
MasterControl eQMS
By implementing MasterControl we have saved a ton of time with automated document revision control. MasterControl has made preparing for client audits much easier as our training data and documents are easily retrievable. It has certainly helped us be more efficient and compliant.
PROSMasterControl quality excellence is easy to configure and maintain and does not require advanced IT knowledge. We especially like the OOS/OOT and document control/training capabilities. We love that the OOS/OOT process meets the FDA guidance exactly.
CONSI would like to see a little more configuration options for the deviation and OOS/OOT process forms.
Donna
Biotechnology, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2022
You get what you put into it
System is good but can require a lot of workarounds. Not as intuitive or user friendly ad it could be.
PROSGreat system for training compliance. Allows us to effectively track training compliance
CONSSome difficulty with assigning classroom training. Cannot select more than one trainer at a time
Tracy
Pharmaceuticals, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Great Software
Really like the tool
PROSEasy to use, configurable and scalable. Without needing to do too much customization!
CONSSome features are limiting and she be configurable by admins (I.e. changing user passwords)
Reasons for switching to MasterControl Quality Excellence
Global harmonization
Benjamin
Retail, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Mastercontrol Qx
a huge step forward for the business, we went from 12 local QMS to a single gloabl QMS
PROSthe ease of the implementation, the team from MasterControl were a great support.The system itself is very intuitive and easy to use for end users
CONSthroughout the system there are some inconsistencies between screens for example on some you have a back arrow on others you have to click cancel
Reason for choosing MasterControl Quality Excellence
we felt MasterControl had more experience than Veeva and this was confirmed during implementation