It helps us to track information from media and social platforms about whats written about our company and games.

Easy to use. Super support from the Mediatoolkit if you need help with how to track specific targets and keywords. Integration of this tool to fit our needs was very easy.

Dont have any thing to put our finger on so far.

- Ease of use - Ease of deployment and setup - simple UI that does not confuse our users

We had a few minor hiccups when inviting colleagues to join the Mediatoolkit, but these were resolved by the MT support rather quickly.

good for profiling, bad for analyzing

profiling for social media listening about specific keyword.

API stability and customization, kind manuals

I've been receiving alerts daily for years now and it's very helpful

it's important for us to know exactly what is being said about us as soon as it happens

sometimes I receive impertinent alerts and it feels a bit like 'the boy who cried wolf'

We use Mediatoolkit on a daily basis, for monitoring, reporting, research and educational insights. The support team is very responsive and ready to give education any time we need - weather it is related to some new feature or to our new team members. Only thing I am sorry about is that we haven't been using the total MTK potential so far, when it comes to reports and some additional options besides just monitoring media mentions, but that is about to change.

We did encounter some of the websites that haven't been included in the mentions overview, but with regular feedback to the MTK team, that matter gets resolved asap.

Our business has benefited greatly from using Mediatoolkit. We have been able to monitor keywords efficiently for our clients. Mediatoolkit has been instrumental in building out our Crisis Management plans and in tracking unusual thresholds.

The ease in which I am able to set up my queries and integrate with the tech team. Reporting is also very simple to use.

Not able to track mentions over the airwaves

With MTK we have improved our ability to explore big data. The team is very competent and has been ready for our request to customize it.

Easy to use, affordable, graphics and report clear and Support team is very responsive. New features periodically added

Sentiment analysis needs to be improved.

User-friendly and reliable software for continuous monitoring on social media as well as in media articles and discussions. We can rely on Mediatoolkit to monitor all the mentions and give us an accurate overview of media coverage.

No data archive, you can monitor mentions captured only 90 days ago.

Overall, it does it's job well. Allows me to track brand mentions consistently and efficiently.

- aasy to setup - picks up on most of brand mentions - has built-in flexible reporting - easy to export raw data and then fuel into whatever BI stuff you use, e.g. Google Data Studio

- doesn't pick up on Youtube mentions. For a media/entertainment brand that is crucial. - sentiment analysis is still kinda off-beat

It's easy to get an overall view of the market or competitors communications. Easy access to reports provides easy arguments to present to the board on changes to comms strategy.

The tool is great for everything around online media monitoring, but the reports would be even better if it was possible to include or import additional mentions from offline or different sources not currently tracked.

Im Krisenmanagement ist man auf schnelle und zuverlässige Informationen angewiesen. Bei guter eigener Konfiguration des Tools erfüllt es sämtliche Ansprüche.

Das Tool hat ein gutes Preis- Leistungsverhältnis und ist sehr zuverlässig . Außerdem ist es leicht zu bedienen und läuft auf allen Devices. Die Nutzerfreundlichkeit auch auf dem Smartphone ist sehr gut. Der persönliche Support ist ebenfalls sehr gut.

Es gab keine Probleme bei der Integration der Software in mein System. Insofern gibt es nichts zu beanstanden

Great! Customer service is top-notch, whenever faced with a challenge, it takes 0-10 minutes for it to be solved by Mediatoolkit's customer service which is great as problems tend to come in when pressure is huge.

The ability to track all mentions based on the keywords needed makes it easy to report on the performance of various products and also helps in analyzing customer feedback.

TikTok and Instagram Reels cannot be tracked yet which can sometimes make it hard to analyze results from products shared on this platforms.

We like the fact that we can open a lot of queries for our clients, to monitor different sectors websites and rrss. Also we have had a great experience with the Customer Support team, they helped us understand the tool which is important to be able to get the results we needed.

What I like least of the software is the complexity to set a query to find information in specific websites or social media accounts such as twitter, instagram and facebook.

I always thought such tools are complicated, but the opposite was the case. I found my way around very quickly. The costumer service is amazing. Very nice, helpful and competent! So, if you had any questions, they were always there to help. Top!

Setting your own keywords. Seeing online mentions in real time.

I can't think of anything right away. For our small business it offers all we need.

Doing my job became so much easier since I started usig Meditoolkit. I strongly reccomend it!

It is so simple and easy to use. All the features are well implemeted so a user can easily find whatever he needs.

Everything works great for me. So far I didn't find anything I didn't like.

For our team, Mediatoolkit allowed us to be more in control of our marketing campaigns and it also saved us time when doing reporting to our clients.

We have used the most feature that helps us track the impact of our campaigns through different online channels. We have also used the Data analysis dashboards tho track our appearance online but also as an easy way to create reports for our clients.

I took us some time to get used how to setup filters that will work well for us.

I am having a great experience with Mediatoolkit. After almost 2 years of using it, I have seen many improvements and always have a quick costumer service.

That is an easy-to-use tool, you can change manually the social sentiment and have a great costumer service.

Sometimes some mentions don't appear and the limitations that listening has with Facebook (it is not only with this tool)

Mediatoolkit has been great as one of our tools to follow what has been said about a certain topic/event and its spread in social media or in articles.

I appreciate how easy Mediatoolkit is to use in terms of setting up queries and reading the results.

I miss the ability to sort out retweets as it makes it more difficult to navigate when you search more broadly.

Excellent. They are all very kind and always available for solving nearly any problems in a quick time

Easiness, practicality, tailor-made, promptness of the needed help, value for money.[SENSITIVE CONTENT HIDDEN] is great :-)

At the moment I don't find anything wrong

Thanks to Mediatoolkit, our team find important crisis and manage it

It easy to use and gives me a completed report,data analysis.

Not appear all mentions like videos in new digital platforms like TikToK

Very comprehensive application is great and gorgeous in every way

It's a very expensive app. Not a suitable app for those who don't have a budget

Easy to use, can create as many search criteria as you want, have "feeling" per each found topic (neg, neut, pos), create alerts, get reports

could have wizard or how to create new or edit already created search criteria. Sometimes you forget or add additional conditions and later on you realize that something is wrong.

Very quick email alerts, great customer service, and Mediatoolkit is always ready to help at any time. The insights and reports are very detailed as well.

It worked pretty well for us. Very easy to use and terrific customer service from the team.

It's been an exciting experience using the platform. It has saved me time and energy.

I like the fact that I can monitor all social media conversations in one place

I will like to see the more sentiment analysis of the mentions.

Been fantastic, help desk is super

Easy to use and the help desk is amazing, made my life a whole lot easier to find my features

I do not feel that anything is missing