We have had a great experience with The Magazine Manager..and its always improving and offering us newer and better options to conduct our business.

Wonderful system that seamlessly pulls all aspects of a growing business in one complete package. From sales to creative to customer to billing-this system is pulls it all together. I especially appreciate the emphasis on inter-department communications options. I am amazed the ease of adding new product lines to the system. The phone app has been wonderful for the account reps as well.

I believe the integration of this system was fairly smooth. There was a bit of a learning curve on both sides but the exceptional customer service portion of Magman is second to none.

its been a great experience. The training that your team provides with the support/help desk allows our company to do what we do best, SALES. I don't have to put a training module together for new hires, you've done that for me. And I know that if I need anything your a point/click away with help - love that~

The product is SUPER easy to use. Not every person thinks the same and in Magman there are several ways to do the same task, I like that. When I train new users on how to use the software, I can tell them how I like to do a search for a contact (for example) and give them other options as well. Its fun to see the 'ah-ha' looks on their faces when you've found a way to do a task that fits how their brain functions.

The only con I can think of right now is that Magman calendar doesn't sync with Microsoft Outlook. I understand that is a 'Microsoft' issue but ultimately to have our email calendars/Microsoft teams sync with the Magman calendar would be Phenomenal!

We were managing our printed magazine with a series of spreadsheets on Google until we jumped to Magazine Manager. Now our team has real-time access to billing, contracts, pagination and flatplanning. It hasn't been easy and continues to present difficulties, but overall I'd say using Magazine Manager has been a benefit for our company.

Though they've tried facelift after facelift, I feel that the product is just so complex and has so much "technical debt" at this point in time that it needs a complete rewrite from the ground up in order to feel like a modern product. It is complex software designed to manage complex businesses, but it just doesn't meet the user interface and usability we're accustomed to in 2018.

Extremely positive. It is the best CRM I have worked with.

The database is easy to learn and is laid out in a manner that allows for efficient workflow. The accounts have detailed information and are easy to navigate. Being able to create groups to target specific advertisers and send an email blast is a fantastic feature.

Would like to see more fields added in the customer account screen to allow for additional information.

Magazine Manager is specifically designed for those of us in the print and digital publishing industry and it is crucial to our sales success. It is extremely easy to learn and apply immediately. With this software, we are able to quickly and easily pull targeted email lists to generate sales, electronically invoice clients in literally minutes, take payments, and with a click of a button know what our clients' ad schedules are, what they have paid and what they owe. It is totally transparent - the reporting for a sales manager - and accounting - is outstanding. I receive as often as I wish emails listing calls by rep, meetings, sales booked, and more. The digital tearsheets are invaluable. Client portals allow customers to upload their own ads and pay electronically any time. It is so easy to create new reports. As a past Salesforce user, this is SO much easier to use and because it is made for ad sales, the company deeply understands the details of exactly what we need from this software. The support team and trainers are outstanding. There is abundant free training with your subscription and online videos available any time. And it is surprisingly affordable! Magazine Manager is a vital tool to managing our operation and achieving our advertising sales success. We switched two years ago. Many times a day, every day, as we work in the software to serve our clients and achieve our goals, we marvel at how easy it is to do what we need and how much we love this software.

There is coordination with accounting required to set this up, but the accounting team also loves the software. It is important to visualize your publishing organization and the hierarchy of products and business units in order to structure the software best for you, but once you determine that, it is easy to set it up the way you need.

I am delighted although there are a few upgrades I'd like to see.

As a publisher, Mag Mgr offers comprehensive oversight of the entire magazine manufacturing process, and management tools to keep track of crucial activities daily.

There are so many moving parts which also means so much to learn, we're only utilizing 1/3 of its potential. Being a longtime user, there once was a way to keep up with my staff and know when they signed on and off daily.

I love it and it makes my job so much easier

The ease of use and the ability to track clients

That it is not too saavy when I enter peoples names in

During the pandemic, Magazine Manager offered six months at no charge to kick the tires on some of the new updates and modules. The tech staff are awesome to work with and have been a huge help to get the most from the Magazine Manager software. I wish this would become permanent part of the money service.

The Magazine Manager is tailored to our industry and they are always looking for ways to get more from the data so I can make informed decisions on the progress of our publications. With the CRM, billing, and production modules everyone uses the same software making it much easier for everyone to do their job.

With any software updates, the changes sometimes get confusing, and takes time to change the way you do things. Since they love making their products more valuable, the updates sometimes can be overwhelming at first.

I highly recommend this tool. It's very robust.

Easy to learn Great Support Lots of tutorials

You can't go back and change anything once an order is processed.

Magazine Manager is a solid well rounded product that does absolutely everything we need to publish all our products. The reporting as well as the accounting is simple and easy. Customer service is top notch. It was easy to deploy and the team at Magazine Manager is incredibly knowledgeable. Magazine Manager easily integrates to further facilitate its value. It is also easy to customize for any needs.

We found no cons only plusses from initial sale through implementation to user experience.

Magazine Manager has made my life so much easier for A/R.

The integration with Quickbooks. I handle all of the Invoicing and A/R. I love that invoices are created from Contracts. I used to have to enter every invoice in Quickbooks for our customers. I also love how it keeps all of the client information in one place. We used to use Excel spreadsheets that were constantly being updated and printed to many pages for review. It was not accurate.

The subscriptions. We just had someone enter three subscriptions through our website linked to Magazine Manager and I couldn't delete the two duplicates. It's also a little time consuming to have to void an invoice and change the contract for any pricing. I do understand the logic because it's a layering system.

I have been very satisfied w/ Magazine Manager; the program, reaching and tracking support has improved immensely; training availability and said category for training can be suited for individual needs.

They are making it so you can have one program that does the job of many. It's my CRM, it's my task manager, it handles my email marketing, keeps me informed of my team's progress; helps w/ me a/r; which has saved our company time and money in getting rid of programs no longer needed, reaching a larger client base and in staying on top of our collections. They offer regular training not just on their crm but sales trainings by their team as well as outsiders, like [SENSITIVE CONTENT HIDDEN]. They are constantly improving their system;

That I can't make groups on the fly; that invoices can't reference an ad name; that we can't track when a client open's an email. however, when I come up with these instances these can either provide me with a work around or they are in the midst of solving that issue.

As a multi-product publishing company we've experienced a great deal of improvement and efficiency in our day-to-day operations thanks to The Magazine Manager. Although the up-front time and effort to learn and set up the software can feel overwhelming, it's ultimately worth it--which is why we've been such loyal customers for 5+ years. Once everything on the back end of the software is up and running, you'll be glad you chose The Magazine Manager. Gone are the days of handwritten paper tickets and missing customer information. Our sales staff, accounting staff, HR and production all utilize the software on a daily basis and it's become a staple of our company.

Convenient cloud-based program which allows access to all ad sales, contacts and production notes from any computer device with internet access. It's a central hub for sales, accounts receivable, production and even Human Resources, making it a very convenient tool in your publisher's toolbox. They also have an app for smartphones--though the app is somewhat limited in only allowing data to be viewed, not changed. They've stepped up their customer service in the last year and it's been great! They also have a fantastic database of instructional videos on how to use the software - topics are wide ranging and thorough.

The software requires a great deal of training and education to use in order to reap the full benefit. This is not a software for the easily distracted or completely tech illiterate. Nor should you expect to simply "hit the ground running" once you have an account. Plan for lots of training, which they'll do for you. In fact, they generally wont allow you to begin using the software without a minimum # of hours of training -- so be prepared. They do require quite a bit of behind the scenes setup from your admin(s) as well. For example, setting up rate cards, templates and publication schedules is something you or your admin(s) will need to learn how to do and it can be a little overwhelming at first. Lastly, the circulation side of Magazine Manager falls a bit short. It's there if you need it, but it's very clunky and quite limited in scope, at least for now. Perhaps that will be changing in the future.

I've had nothing but great experience working with The Magazine Manager

I've used The Magazine Manager for years (including former jobs and roles) and have always appreciated how it integrates between sales, circulation and production. It also has robust reporting. But my favorite aspect is the epic customer support they provide. I can chat with support and get instant feedback or book a Zoom with someone in a very short turnaround. The customer service is excellent.

I would like to be able to customize the dashboard to include my own saved reports and focus for the day. Sometimes I come to the software with a sales mindset, sometimes accounting, and sometimes production. While there are quick links to most of these units I would like to customize further.

I used the word reliable because that is what Magazine Manager is! I don't even think about the software I am using, it is part of my workday...I don't give it a second thought. I know what it is to work with a company that has systems problems and that is a nightmare. All around good experience

The software is very reliable. Keeps me organized. The format is easy to read. If there is ever a problem, they are very attentive to our needs. They are continuously updating their software to stay on top of the needs of their clients. They send you notices that the update has occurred and a tutorial on how it works. They invest in their clients by offering tutorials to their users and offer seminars from an outside consultant to help improve sales goals. Overall, it is a very good system. We have work with other companies and I think this one works.

I wish there was a reminder that I put together a Proposal and didn't click it over to a Contract. I forget sometimes and would like to be notified in some way or I am not familiar with how to identify that I haven't switched it over.

***BE WARY*** MagHub and other competitors say they do things like or better than MagMan. But THEY DO NOT. Lots of promises made with NOTHING delivered. MagMan is the REAL DEAL. Save yourself time and money and get this software. You'll never regret it! We've been with MagMan for over 8 years and this product just get better and better and better every time I log in. It's absolutely UNDER-priced for the value of features and efficiencies!

I love the comprehensive solution that this software offers my operational needs in all my core departments, Sales, Accounting and Production. With all the integrations, my teams do their parts of their jobs in the software and MagMan. This creates transparency which improves my efficiencies all around. This software provides tools that allow me to do what I'd be doing anyway, ANOTHER way, more expensively. Their latest feature released, the ability to email digital tear sheets, just SAVED ME over $9,000 a year by not having to buy stamps, envelopes, paper, toner for my printer and pay a staff member to sit there stuffing envelopes with invoices and tear sheets. Thank you MIRABEL!!! :-)

In the spirit of full transparency, I must say that I'm surprised they haven't built in the ability to automatically apply later fees to open invoices. I still have to apply late fees account by account. But I understand this is a top priority for development in 2019! Yes, I am excited!

Overall, I've found the support team at The Magazine Manager to be helpful. I think the search functions within the program are easy to use. And the variety of tasks The Magazine Manager can be helpful with have been proven to be beneficial as a small business owner to running our publication business.

One of the things that is helpful about The Magazine Manager is the comprehensive ability to keep customer and client records and to invoice people directly through the program. On a daily basis, I utilize the search functions and functionality. Through Magazine Manager, I find it helpful to use functions such as sales reports, the A/R Aging Summary, and other features. I also find it helpful to be able to have multiple members of our team adding information to client records and to keep up to date with communicating with our clients through the database.

It took me some time to get up to speed with how to use the various functions and to become more familiar with the program. So I was definitely on the learning curve. The more I've used the software, the more comfortable I've become. On another note, if we have staff changeovers, the only time we can take someone off the program is before or on the first of the month. The per user fee is not prorated if someone leaves the team mid-month.

I can set my own sales goals based on previous year's figures. I can compare issue-to-issue sales for any product we sell to determine who's missing and who to contact. It's super easy to total any run of product and easy to use Mirabel reports to help generate and check commission reports. Notes and call reminders for all accounts allow me to be more diligent with my customers. We've been on this product since 2014 and I'd never go back to our former method.

Ease of scheduling - I can schedule an account by the week or for a whole year at once; variety of reports that track and compare sales revenue, issue-to-issue sales. I use the export feature to show an account exactly what/when their ran ads, and what their yearly expenditure is. It's easy to check yourself and easy to fix mistakes. Less things drop through the cracks.

There's no way to select multiple orders to reschedule them in one action. Once an order has run it cannot be deleted or moved. Only some of the form fields in various parts of the software are intuitive and self-completing - scrolling slows me down! With multiple users at our location, it's easy to create duplicate accounts that are hard to delete or merge to existing accounts.

Magazine Manager is successfully used by our teams to manage several different publications. We have modified features to suit our needs and there are many we don't use. The support has always been fast and helpful.

The Digital Studio and Production Module are used daily by our team to track the status of each order in our system from entry to production. The module searches are easy to customize for items accessed regularly. Digital Studio allows for quick changes of placement when updates come through for the publicatiohn.

There's a bit of a delay in the list updates in Email Builder when pulling from our Magazine Manager contacts which prohibits same-day emails in an effort to be certain the lists are updated. The test email is also undependable as it may not come through for 24 hours or more.

Its reporting is excellent. The aging report allows me to stay on top of slow-paying clients and resent invoices if need be. The notes we capture on clients are easy to read, and the data on engagement is very good.

The logic in how it's built and the ease of use is what sold me on The Magazine Manager 7 years ago, and it's upgrades are what keep me a happy customer. It's easy to navigate and does everything we need.

Integration wasn't difficult. Our client files imported just fine. We've had hiccups on links breaking when we convert to our digital edition, but nothing unsurmountable.

The experience of working with The Magazine Manager and the team at Mirabel Technologies is outstanding. They are very responsive, provide regular training, and the product works!

The software streamlines our organizational processes from the sales team, to production, editorial, and accounting. All departments are fully integrated and The Magazine Manager has really helped our operational systems.

The team at The Magazine Manager is constantly updating and tweaking the system to make improvements. They accept suggestions and take them into consideration when doing upgrades. Any 'dislikes' of using the system are minor inconveniences that are likely to be addressed and corrected with future updates.

The support is exceptional. Conversion is always a huge task and overwhelming, but the MM team is patient and walked us through every step, often more than once.

MM integrates all the disconnected silos of information and data we struggled with for years - CRM, sales and order data, accounting, invoicing, prospecting lists, newsletter and print magazine production data, email marketing, newsletter publishing. We know that the information is real-time. I no longer have to ask someone if a certain spreadsheet is up-to-date (and we had dozens).

Mirabel has an aggressive plan to continuously update the software features, but the priorities of the majority of users, which drive the development schedule, are not always ours. For example, the power of Custom Fields is underutilized because they cannot be batch updated by the user (without submitting a ticket), nor can they be used as variables in mail merge.

I honestly can't imagine doing my job both as a sales representative and as owner of our publication/website without having Magazine Manager as a tool. And we've only invested in a portion of their features. I could easily see us expanding our commitment with them as we grow in the future.

The features I like most about Magazine Manager are the customer contact features and the reports I can generate. Helps me keep track of my sales and overall revenue company is bringing in. I also love that it's integrated with Mailchimp for bulk emails.

Sometimes it takes me a little while to figure out a new feature, for example the email templates, but one training session with [SENSITIVE CONTENT HIDDEN] is all it takes to get on track.

Positive! I don't see how we could operate as a business without this CRM software.

It is wonderful to not miss any customer when it comes to sales, production, or accounting.

Client contacts can get kind of messy. It takes work from all departments to ensure your client profiles are kept up-to-date over time.

Overall our experience with Magazine Manager has been good. Yes, we've had a few problems here and there, and they have always found a way to solve them for us.

Most of all, I like the ability to build our own reports to fit our needs. The program has saved us time and frustration by coordinating what used to be separate functions into one program.

Like most things, you will need to invest some time to set up Magazine Manager to work optimally for your Company. Since we first subscribed to Magazine Manager several years ago, there have been many improvements to the program. At any time, you can make suggestions by adding them to your wish list. When users provide similar input, they take them seriously.