The Magazine Manager vs SysAid

RATING:

4.7

(300)

The Magazine Manager has 300 reviews and a rating of 4.74 / 5 stars vs SysAid which has 441 reviews and a rating of 4.54 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (300)
4.5 (441)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 10, 2024
April 15, 2024
Pros/Cons
  • Pros

  • Many times a day, every day, as we work in the software to serve our clients and achieve our goals, we marvel at how easy it is to do what we need and how much we love this software.
  • User Friendly, I love you can add your customers photo.
  • Cons

  • Sensitive search tool ... inability to find company without expect search criteria entered (ie must type The if company is The Farm).
  • The largest complaint I can come up with is that inside of invoicing, I can only email to the contact that is selected.
Read all user reviews
  • Pros

  • With SysAid, we like the AD integration, Asset Inventory and cost.
  • Superior, Best, easy to use, the better, like no other.
  • Cons

  • The main disadvantage is the insane price, because of which the product is simply not available to small teams.
  • But the problem comes when get tons of unneeded email. For example, I will close out a ticket (and get a message that the ticket is closed).
Read all user reviews
Pricing Range
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$
$
$
$
$
$
$
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Product Demo
N/A
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2022

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos