--- title: "Mojo Helpdesk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Mojo Helpdesk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Mojo Helpdesk is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/mojo-helpdesk-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / [Mojo Helpdesk](https://www.softwareadvice.com/crm/mojo-helpdesk-profile/) / Mojo Helpdesk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/mojo-helpdesk-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/mojo-helpdesk-profile/alternatives/) # Mojo Helpdesk User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 74 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.6/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 41 reviews (55%) - 4 stars: 27 reviews (36%) - 3 stars: 5 reviews (7%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - We use this software and found it one of the best software for our company, we easily sign numbers/tickets to our valuable customers with perfect time and on merit basis. - It is easy to learn without too much trouble. - it is very easy and simple to use with effective results. ### Most mentioned cons - The prices they quote and what they do behind the scenes doesn't match. - It was money not well spent. - Sometimes we face issues regarding time tables, some glitches create this issue but it is very rare. ## Mojo Helpdesk customer reviews Showing reviews 1-25 of 74 (page 1). ### Easy to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This software definitely deserves a 10 ratings. Goodjob #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its really easy using this software, a user friendly app. We use Mojo everytime we have issues or problem in our account. I was amaze how easy to use this app cos its not complicated and not over power. Great software! #### Cons Choices are limited or not all possible issues are available, hope theres more choices to send tickets. #### Vendor response Thank you for your review of Mojo. We are happy Mojo is meeting your needs. Here at Mojo, we are adding new functionality on a weekly bases. Reach out an let us know what improvements we can make. Replied October 2019 --- ### Mojo-A really easy to use app and very useful - Overall rating: 5/5 - Reviewer: Laura T. - Verified reviewer: Yes - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use it daily to create tickets, escalate tickets and also point our faculty and staff to forms that populate within Mojo. It works very well for all these things. The buttons look like buttons, intuitive design, easy to use. A couple things like searching for tickets with a search filter, were a bit confusing at first but i figured it out on my own within a minute. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Really easy to use app and very useful. It loads fast, requires no training really to pick up and start using because the design is really intuitive. #### Cons Not much, it is plain looking but I don't care. --- ### Helpdesk works quite well though there are couple of limitations that really should not be. - Overall rating: 3/5 - Reviewer: Didzis D. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Simple and easy to use. Having minimum number of characters for Pros goes against simple and easy #### Cons There are certain limitations which does not make sense and there are no workarounds and support is helpful as most of the times answer is the fix/feature will be delivered sometime in future. I've been using Helpdesk for 1,5years and requests raised 1year back, has not been addressed. #### Vendor response Thank you for your review. Replied October 2019 --- ### Mojo is great. We currently have 4 Mojo forms, IS, AV, Ops, and a Web help desk, its easy so easy t - Overall rating: 4/5 - Reviewer: Alexandra M. - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Accessibility. I love that I can access this help desk from my phone and reply back to the users right away. Our previous help desk didn't have that feature. Canned responses are so nice to have, we continually have repeat tickets and typing out the same message each time is so time-consuming and annoying. #### Cons Last month we were receiving spam requests which come in on a daily basis. We enabled "confirmation required" setting for new users in MojoHelp Desk - for now. We tried to block the email addresses by suspending spam users, but that list just keeps populating with new spam users. Hoping these keeps spammers out for now. Also, regarding the report tool, its limited to a certain timeframe, it would be nice if I could pull a group of tickets from 2 years ago. We currently have 4 mojo help desks here at LACMA it would be nice if we could get better pricing for all the forms. We were thinking of adding an additional form but price deterred the department from buying. --- ### Easy to use ticketing system. - Overall rating: 5/5 - Reviewer: Samuel S. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how much customization there is without sacrifice to functionality. There are a lot of options when it comes to creating specific tickets for certain IT related jobs, such as a password reset template or a chromebook profile change. #### Cons With all of its customization, it is easy to go crazy on modifications to the point where people do not know how to maneuver through the website anymore. It's a positive as much as it is a negative. #### Vendor response Thanks for your review. We are happy to hear you like our customization functionality. Replied October 2019 --- ### This is a pretty good service over all. - Overall rating: 4/5 - Reviewer: Christopher J. - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It provides a pretty good threaded conversation that helps us track how we are doing and that everyone gets the support they need. #### Cons From what I am told from end users, the emails they receive when we provide follow up questions, etc, are confusing/lack enough information. I have looked from their view and that is how it appears to me. I often do not hear from people when I pose a question back to them and they indicate it is because they did not see it and do not go back often to look at status. I know that is on the users to go look, but it would be great if they got a clear message with our response in the body of the email. #### Vendor response Thank you for your review. Replied October 2019 --- ### Great software for a great value. Great work order and services request system - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Simple web based work order system #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Web based. Ties into Google Suite. Multiple forms, ques and routing available. Great customer service. #### Cons Reporting is not the best. Only 1 Month of an employees Mojo (customer ratings) can be pulled up in the report. Can only associate with 1 Google domain. #### Vendor response Thanks for your review. Here at Mojo, we are happy you find our customer service great and our features of integration with Google Suite, forms, ques and routing a plus for your business. Replied October 2019 --- ### I have used this software for 15 years. It is simple to use, they have many plans, & it works well! - Overall rating: 5/5 - Reviewer: Pari N. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's easy to use, notifications are prompt, I can manage multiple clients with one portal. Clients seem to like it as well. Ticket #'s are useful. #### Cons I am not sure if there is an app, we use the web on our phones, also notifications could be a bit more informative. The software/system should help us keep better track of things that fall off the radar. We tried escalations, but it didn't seem to nail it. #### Vendor response Thank you for your review. Replied October 2019 --- ### The application has been very reliable and easy to deploy across an organization. - Overall rating: 5/5 - Reviewer: Russ S. - Industry: Consumer Goods - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered Ease of adoption/acceptance by the user community. Transformed departmental workload from individual e-mail requests to departmental requests. By providing workload transparency at a department level the support model improved overall customer support. Minimized requests from falling through the cracks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to use forms to collect detail on support issues. Particularly info to drive metrics for continuous improvement efforts. #### Cons Functionality to prevent users from creating duplicate tickets. Duplicate tickets can impact metric reporting if not managed correctly. #### Vendor response Thanks for your review. We are working hard to make Mojo a better product. Replied October 2019 --- ### Great support ticket system & very user friendly - Overall rating: 5/5 - Reviewer: Clinton G. - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is very flexible and gives you the option of creating custom fields to use on your ticket forms. It has a great look and feel for end users. The ticket form setup is easy enough that even basic users can easily design and edit the forms. #### Cons The options can't be changed for most system fields. So while you can create a custom field to use in place of the system field, things like the priority indicators are useless if you don't use the system field. #### Vendor response Thanks for your review. Replied October 2019 --- ### We have used Mojo desk for about two years now and our user find it supper easy to use, - Overall rating: 5/5 - Reviewer: Forrest S. - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered it has helped us formalize our support system and really see what issue are happening, when and help us figure out why #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros New users only need a login, most are able to use it with little to no instructions. The feed back we get allows us to see our internal IT team are doing #### Cons it would be nice to see the older support tickets displayed with a date if they have been open for more than 2 weeks --- ### Outstanding. Quick set up and configuration, easy to use, well received by staff. - Overall rating: 4/5 - Reviewer: Tim R. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered Outstanding, inexpensive help desk software. Meets our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Excellent value, easy to implement, administer, and use. Just works. I set up and used Request Tracker for years, back in the day. This offers similar functionality with far less pain. #### Cons Some missing features: Merge tickets, for example. A few other small annoyances: I wish that email about a ticket included the ticket title instead of just a ticket number. Users struggle with logging in to the web interface when they need it. --- ### Easy, budget friendly, works for a team support setup. - Overall rating: 4/5 - Reviewer: Greg M. - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Google integration for our users is key to making the process easy enough to get most people to use it. #### Cons Triggers become cumbersome to setup and the number of emails could have additional options to limit. The iOS app needs a facelift and better google integration. #### Vendor response Thank you for your review. Replied October 2019 --- ### Mojo Helpdesk is great for creating and tracking tickets. - Overall rating: 5/5 - Reviewer: Ben C. - Product usage: Used daily for less than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The interface is simple and easy to use with lot of customization options to allow you to create ticket categories. #### Cons An easy way of being able to tie tickets into Google Calendar would be nice for tracking tickets that have deadlines. --- ### The software is good. - Overall rating: 4/5 - Reviewer: Ricardo B. - Verified reviewer: Yes - Product usage: Used weekly for more than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros MojoHelpdesk have some pros, like you easily can create a form in seconds. The triggers and automations are fantastic too. #### Vendor response Thank you for your review. Replied October 2019 --- ### Wonderful features - Overall rating: 5/5 - Reviewer: Cynthia H. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Integrates with Google, lots of automation, easy to setup and configure, customizable, cloud-hosted. #### Cons Priority levels of tickets are set by default and can not be changed. #### Reasons for choosing Mojo Helpdesk Price --- ### Effective yet simple - Overall rating: 5/5 - Reviewer: David H. - Product usage: Used unspecified for unspecified - Reviewed: August 2014 - Review source details: This review was submitted organically. No incentive was offered Perry's Ice Cream has been using Mojo Helpdesk to track our IT help desk tickets for the last 7 years. We find it easy to use and powerful while staying budget friendly. A few Pros : create tickets from email*, search prior tickets, access from anywhere, email of updates to requestors, prompt responses when support is needed. *we configured our "emergency" voice mailbox to route messages to the ticket creator, thereby creating a ticket with a wave file attachment. Mojo then sends a notification to a gmail account , which forwards these emergency notifications to our phones (in case our internal system is the problem!) Cons: it doesn't integrate easily with internal systems, though for us this a minor issue (there is an API but we haven't explored using it) PS. Take a look at Montastic as well - simple, inexpensive monitoring of web servers. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Mojo interface and usage - Overall rating: 3/5 - Reviewer: Ernesto B. - Product usage: Used unspecified for unspecified - Reviewed: November 2014 - Review source details: This review was submitted organically. No incentive was offered I think the interface should be improved, seems old. As a manager I can say; The tickets management is OK, but the ways to get statistics data out of our tickets resolutions is not practical. I wish I could easily get data about how my technicians are responding the requests, get a type of warning when a ticket is open for a long time, get a warning when a customer is not satisfied with their tickets. Also it would be good to have different statistics for each customer. Like an average of the time their tickets are open, the average of their tickets ratings, etc. Specific data for a particular customer. Thanks, #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 #### Vendor response Thank you for your review. Mojo Helpdesk has been completely redesigned and you can now enjoy the new user interface. Thanks, Mojo Team. Replied October 2015 --- ### Beyond my expectations - Overall rating: 5/5 - Reviewer: Tracie C. - Product usage: Used unspecified for unspecified - Reviewed: November 2014 - Review source details: This review was submitted organically. No incentive was offered I was given the task of vetting out and ultimately finding a software system that would meet a good sized list of criteria set forth by our IT department and Senior Leadership. After reviewing multiple (20+) products, the search was narrowed down to 2. Due to the ease of use and affordability, Mojo won as a no brainer. Initially learning the back end set up to a bit, but Jill was a huge help to me in that department. And there are some functions that would be helpful to our organization if it were customizable, but overall it really meets our needs. We now have approximately 500 users at any given time using our helpdesk and it has been met with very positive feedback. I would surely recommend! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Very functional for our needs - Overall rating: 5/5 - Reviewer: Vickie B. - Product usage: Used unspecified for unspecified - Reviewed: November 2014 - Review source details: This review was submitted organically. No incentive was offered We have a small, 3-person Web Department which services hundreds of customers throughout our University and needed a solution to help us keep tasks prioritized and documented. After using Mojo Helpdesk for about five years, we have had no complaints as to functionality or availability. Every now and then a new feature will appear, which is very pleasing and useful. If you have a small to mid-size team and want good value, this is definitely the tool for you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Perfect for our business! - Overall rating: 5/5 - Reviewer: Heather A. - Product usage: Used unspecified for unspecified - Reviewed: November 2014 - Review source details: This review was submitted organically. No incentive was offered Our company has used Mojo to track IT requests for 3 years. It's ease of use and cost was a major plus for us. We have recently started using it to track Engineering & Drafting requests and Mojo has proved to be an easy solution to get rid of paper pushing. Tech Support is great to work with as well. Very friendly and had my problem solved in no time. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Perfect solution for a School organization - Overall rating: 5/5 - Reviewer: Matthew C. - Product usage: Used unspecified for unspecified - Reviewed: November 2014 - Review source details: This review was submitted organically. No incentive was offered We were able to save several thousand dollars using Mojo over our previous CRM tool. The best thing about Mojo is the flexibility. We can customize a solution for how each school site wants to operate. We have been able to reduce email to the Help Desk by almost 80% as most users now submit tickets directly via Mojo. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 --- ### PCHelp @ MTG - Overall rating: 4/5 - Reviewer: Rafael D. - Product usage: Used unspecified for unspecified - Reviewed: November 2014 - Review source details: This review was submitted organically. No incentive was offered Not full 5 stars because of 2 main things: 1. An Android App is urgently needed. 2. Some settings are very difficult to find, a more simplified way to reach settings is also needed. Good product overall. #### Ratings breakdown - Ease of use: 4/5 --- ### Good Price, Great Potential - Overall rating: 3/5 - Reviewer: Chris W. - Product usage: Used unspecified for unspecified - Reviewed: November 2014 - Review source details: This review was submitted organically. No incentive was offered We've been using the product for months now and we love the most of it but it's missing some key features that would make it awesome. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 3/5 --- ### Google + SSO - Overall rating: 5/5 - Reviewer: Ignatius L. - Product usage: Used unspecified for unspecified - Reviewed: November 2014 - Review source details: This review was submitted organically. No incentive was offered Prompt response to our query even though its not a critical. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 ## More reviews [Next reviews](https://www.softwareadvice.com/crm/mojo-helpdesk-profile/reviews/?page=2) --- Mojo Helpdesk Reviews, Pros and Cons - 2026 Software Advice