--- title: "monday CRM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of monday CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if monday CRM is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/monday-crm-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [monday CRM](https://www.softwareadvice.com/marketing/monday-crm-profile/) / monday CRM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/monday-crm-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/monday-crm-profile/alternatives/) # monday CRM User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 466 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 337 reviews (72%) - 4 stars: 116 reviews (25%) - 3 stars: 8 reviews (2%) - 2 stars: 5 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Huge added bonus is the monday.com app and the way crm works on there - tap onto contacts phone numbers to call them straight away and then use the app to summarise your calls and notes in one place without it requiring any additional laptops or devices to do the job. - I love that it links and works seamlessly with Monday.com's work management platform, so we can very easily convert leads that are won over to project management seamlessly! - The tool makes client management almost playful, which prevents me from letting my follow-ups drag and directly boosts my commercial efficiency. ### Most mentioned cons - A few other areas that didn't work well for me initially (clicking the create contact button removed the lead from that board, but I would like to be able to see an all time number of leads for tracking and reporting). - Sometimes the setup can feel a bit “blank canvas” if you don’t know exactly how you want to structure your pipeline. - The customer support is very negligible and they can give more attention to small startup business as well and during the trial period as well they can reach out to us and ask about the feedback but nothing has happend. and you need to learn all the operational work by yourself only by watching videos ## monday CRM customer reviews Showing reviews 1-25 of 466 (page 1). ### Intuitive and highly customizable CRM for sales teams - Overall rating: 4/5 - Reviewer: Douglas N. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros monday CRM offers a modern, intuitive interface that simplifies the organization of leads, opportunities, and sales activities. The platform allows users to create custom workflows, automate repetitive tasks, and track team performance via visual dashboards. Integration with other tools and flexible configuration options make the system suitable for businesses of all sizes. #### Cons Some more advanced features are available only on higher-tier plans, which can increase costs as the company grows. Additionally, due to the high level of customization, the initial setup may require some time to fully leverage the platform's potential. --- ### Plug & Play for a CRM, and it's the one you never knew you needed. - Overall rating: 5/5 - Reviewer: Simran G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So easy to use and definitely the system we didn't know we needed but are ever grateful we picked up and implemented! From start to finish we've slowly started bringing over our departments onto CRM - starting with customer success into sales & services and now events, it's honestly changed the way we operate our business and given us the chance to create visibility in areas that were siloed previously and allow us to join the dots up together much cleaner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Incredibly easy to set up - within the space of 1 day you can quickly find your feet around monday crm and get it off the ground and in use, which doesn't often feel easy to do with CRM systems. Bringing it into play loads in default boards into your workspace so you can hit the ground running - but can also still copy and move existing boards from work management across should you still need them too. The way the preset boards work mean automations and functionality is already set up for you so you don't have to spend any time trying to change the configuration or making the boards 'talk' to one another as connect columns are already added in. Huge added bonus is the monday.com app and the way crm works on there - tap onto contacts phone numbers to call them straight away and then use the app to summarise your calls and notes in one place without it requiring any additional laptops or devices to do the job. The dashboards and reporting side of it vs work management also takes an upgrade by adding in gauge widgets and funnels to showcase conversion, which definitely helps to highlight your deals more clearly to anyone who needs to know. Mass emailing is probably the biggest cherry on top - where you can create templated emails to send out to your leads/contacts at any point just through bulk select, still be able to pull in personalisation columns and make sure that each contact will only see the email was sent to them only. Combine that with sequences, and you've got yourself full comms communication with your contacts and accounts without needing to open outlook or gmail separately, and you can still view all the emails in overview widget (emails & activities which feels like it takes a huge upgrade in crm), and track meetings etc in the activities board so team leads and managers can keep an eye on workload and team capacity in a way that's meaningful to sales/customer success teams. There's plenty to highlight in more detail including the quotes/invoices template too which saves us on a daily basis and is much easier to track than how we used to in work management! #### Cons The recent change that's been made to reduce how many contacts can be mass emailed since bringing in monday campaigns was a bit of a downside for us, however we still have workarounds with sequences, and if anything - means we streamline our comms to be more effective and targeted rather than blanket emails. #### Reasons for choosing monday CRM Hubspot felt incredibly expensive in comparison to monday.com, and where we were already using work management, we wanted to keep our techstack low and explore what else monday had to offer so there wasn't a need to create too much work to be able to use the system and have a crm that was ready to be used. --- ### BETTER than HubSpot. - Overall rating: 5/5 - Reviewer: Avery C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Monday is and always has been my favorite CRM. It works well within our business and fits all of our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Monday CRM has every feature needed and continually adds new features, including the new AI features. This is the best all around CRM/marketing tool we have ever used. #### Cons I wish there were better marketing and cold out-reach tools like better email blast tools, SMS, etc. #### Reasons for switching to monday CRM Was tired of support system that HubSpot has. --- ### Not for Me - Overall rating: 3/5 - Reviewer: Rhonda R. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Not great, really ... I am not sure that I gave it a lot of opportunity to show off its best traits. I just didn't like the user experience. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It has a lot of potential, and I think it might be good for big projects. I am not sure what else to say though. #### Cons Clunky and disjointed, and it just wasn't steamlined in the way I had hoped it would be, especially for a paid product. #### Reasons for switching to monday CRM Requested by team, so we gave it a trial of 6 months. --- ### CRM - molded to our own unique shape! - Overall rating: 5/5 - Reviewer: Sandy E. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it's the best I have seen for "any business" use. It is customizable like all things Monday.com, which is why I love Monday. Instead of fitting a square peg into a circular hole, we get to mold it to our unique shape! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that it links and works seamlessly with Monday.com's work management platform, so we can very easily convert leads that are won over to project management seamlessly! #### Cons I am not a huge fan that some features don't cross over between the two platforms of the CRM and work management, and also, I do wish that it was easier to add standard columns. #### Reasons for choosing monday CRM Seamlessness & customizability to be sure! #### Reasons for switching to monday CRM We were growing too big for Hubspot's free plan, and their paid plan was so much money that we decided to shop around. --- ### Monday saved the Day! - Overall rating: 5/5 - Reviewer: Jenn I. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I enjoy monday because of the ease of use, but also the general capabilities for a small business make it an efficient and. Way effective means to quickly set up my organization. Prior to setting up the CRM for our team, they were using spreadsheets and making lists to organize their clients and leads. In less than a week I was able to set up the system and implement a fully automated system for deal management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease to set up and the workflow management of the CRM is very user friendly. It’s super easy to set up automations and any question I had I could do a quick Google search and an easy to follow tutorial was available. #### Cons Limitations with automations as well as being forced to buy capabilities through 3rd party integrations. Although mi day is very well pricing and we absolutely are getting the best value for our money, there are requirements to level up plan subscriptions in order to get all the needed benefits for the platform. Well worth it! #### Reasons for choosing monday CRM Overall cost, as well as ease of use. Having used monday previously I was aware of how easy it would be to implement this over hubspot. --- ### Enjoying using the new Monday CRM! - Overall rating: 5/5 - Reviewer: David C. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've been really pleased with Monday CRM. It's user-friendly and delivers all the essential features we expect from a CRM. Initially, we considered more specialized CRM options, but since we already use Monday across our organization, we gave Monday CRM a try, and it has fully met our needs! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User-friendly, intuitive, and equipped with all essential CRM features: - Clear pipeline view for streamlined deal tracking - Fully customizable stages to fit our workflow - Deal weightings for accurate forecasting - Comprehensive customer, deal, contact, and close date management - Robust attachment capabilities - Detailed record-keeping for enhanced organization #### Cons We're enjoying the software overall, with no major drawbacks so far. I expect the automation features will keep improving over time. #### Reasons for switching to monday CRM Had all the features we needed, simple to use and integrated into our task. project and document management system that we use in Monday. --- ### Good with some limitations - Overall rating: 3/5 - Reviewer: Taylor G. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been overall good, a solid 7.5/10 experience - Our team is super technically adept, so we were able to get into the weeds and do some automation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Monday.com has been super great to use as a CRM for our sales team, as well as tracking all customer needs that are assigned to various teams/team members. #### Cons Monday CRM isn't a real CRM, it's good for smaller teams, and being able to start in a CRM, but it doesn't really track ALL emails. #### Reasons for switching to monday CRM Hubspot was way too expensive for what we needed. --- ### Very Useful team software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product is amazing for teams! It will keep everyone connected and communication open. Integrations are plenty so it works great with any other software you may use! #### Cons I wish it has a paid version/option for individuals. I am self employed and would use it if I didn't have to pay for a minimum of 3 seats --- ### Great program! - Overall rating: 4/5 - Reviewer: Misty K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! It is a beneficial program for just about any business, and while some aspects worked for us, some did not; however, the Monday team was there to provide support and options to meet our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the project management aspect of Monday! The way that it tracks phases of a project is unmatched. #### Cons Not a huge fan of the client storage aspect, but I am judging this as the perspective of a non-profit way to track clients --- ### Mr - Owner - Overall rating: 5/5 - Reviewer: Marlon P. - Verified reviewer: Yes - Industry: Banking - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far it has been very positive as I am still learning the whole landscape and what the CRM is capable of #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simple visual aspect and the ease of use as well as the automations. I am still yet to link up my email, however this will be a huge benefit #### Cons The cost - I can't purchase 1 seat as I am a solo operator. I want a simple to do list which i cant easily find. #### Reasons for choosing monday CRM Had more third party integrations and better automation/AI use --- ### CRM with a personal assistant included.. I wish I could get it to fetch my coffee ..hopefully in the next version - Overall rating: 5/5 - Reviewer: Dan L. - Verified reviewer: Yes - Industry: Machinery - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Initially I was intimidated and it was hard to understand, but overall its the same as other CRM software ive used but it has a built in secretary for lack of a better description... #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product is very easy to use. The menus are very easy to navigate, and I don't have to update anything manually ...iplus it can read and analyze emails from your customers and then let you know if the customer is happy or unhappy and if they are probably about to buy or if they are unhappy about something or other #### Cons Learning to use the AI features was a bit strange ...I had not experienced AI before in an app that wasn't a search engine. Once I accepted that the AI completely changed the game and did a bunch of the tasks associated with tracking /responding / evaluating the customers sentiment and such ..it was actually verry good. For me it was such a departure from what I was used to tho that it took me half a day to comprehend the added capabilities of this product..not that I guess that is bad overall, but I felt kind of bewildered for a little bit.. it got better quickly though --- ### A Flexible and Visual Platform That Needs a Few Tweaks to Be Truly Seamless - Overall rating: 4/5 - Reviewer: Diane A. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I really appreciate how intuitive and customizable Monday.com is. It’s helped our team stay organized across multiple initiatives—from strategic planning to coalition engagement. The visual layout makes it easy to see what’s in progress, what’s overdue, and who’s responsible. It’s especially helpful in a collaborative environment where tasks and timelines shift quickly. That said, there are a few areas where Monday.com could improve. For new users or volunteers, the platform can feel overwhelming at first. A more guided onboarding experience would be helpful. Also, while the automations are useful, they can be a bit rigid and require trial and error to get right. Some of the most helpful features—like advanced reporting or integrations—are locked behind higher pricing tiers, which can be a barrier for smaller teams or nonprofits. Overall, it’s a powerful tool that helps us move work forward—but with a few adjustments, it could become even more accessible and efficient for mission-driven teams #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros “I really like how intuitive Monday.com is for organizing projects and keeping everyone aligned. The visual layout makes it easy to track progress at a glance, and the ability to customize boards lets us tailor workflows to our needs—whether that’s tracking coalition tasks, grant timelines, or event planning. I also appreciate how it helps with accountability, because we can clearly see who’s doing what and when. #### Cons While Monday.com is powerful, for someone who is not techy it can be overwhelming at first, especially for people who aren't used to project management tools. I would simplify onboarding with templates and brief walkthroughs tailored to the team’s needs. --- ### Brief Pros and Cons of monday - Overall rating: 4/5 - Reviewer: Patrick B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall i have had a good experience with monday, it helps me and my team stay organized and on the same page #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It's very handy in the sense that we can have multiple tabs of dashboards that are all interconnected, it makes data entry and staying organized easy #### Cons Something I don't like as much is the email feature, it feels clunky to me and unintuitive, and there are times where I have to write my email in a different word processor and copy and paste it into monday because I can't get it to look the way I want right in the CRM software. --- ### Still a Great Platform to Keep Everything in One Place! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Writing and Editing - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Once you get past the initial setup and figure out how you want things organized, it runs pretty smoothly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Monday integrates with tools I already use, like Gmail and Slack, so it fits right into my workflow without a lot of extra steps. The platform keeps getting updated, which is always a good sign. #### Cons Some of the features you'd expect to just be there are locked behind higher pricing tiers, which adds up fast depending on how many people are using it. --- ### Hate Mondays, love Monday. (marketing team call me to use this) - Overall rating: 5/5 - Reviewer: Paul B. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. its been positive. there should be more prompts to complete information in certain cells and better more appealing reports would be great for management meetings #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros simple to use, clear columns and layout. making changes to information is very easy and the email feature is incredibly helpful #### Cons data entry could be more intuitive. its positive, I would change the colouring and presentation of the information. it should look more visually enticing --- ### Monday CRM Review - Overall rating: 4/5 - Reviewer: Laura T. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I think it is easy to use and for what we need it for it is very functional. I can create my own veiw so I can see only my leads is very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that I can sort the leads and call them in the order that I want to. The fact that I can have a view just for me. I can also move my columns to fit my liking. #### Cons That when I switch status on a call the note that I have inserted go away. I wish they would stay with the new dispo. --- ### Great marketing product - Overall rating: 5/5 - Reviewer: Luke T. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A powerful tool that helps our team collaborate, stay organized, and get things done more efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It keeps our team organized, improves workflow, and makes it easy to track progress across projects. #### Cons It. takes time to set up workflows and can feel a bit complex for new users without clear guidance. --- ### Pretty Easy for a Monday - Overall rating: 5/5 - Reviewer: Ismael L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. overall easy to navigate and allows the team to communicate in one space as opposed to sifting through emails or other platforms #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros there's a simple intuitive nature to it that doesn't require a long learning curve unlike other CRM systems #### Cons it can easily get a a bit much with the ability to create more and more tasks and if the team isn't properly trained it can turn into too many tasks --- ### Utilizing Monday Has Changed How We Operate - Overall rating: 5/5 - Reviewer: Michelle D. - Verified reviewer: Yes - Industry: Design - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are working more efficiently thanks to Monday. Our teams are able to track with ease and collaborate through just our portals. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of access to everything. We are able to click into anything with ease, we are able to tag the corresponding parties. #### Cons Page feels busy at times. The platform does lag at times and sometimes automations fail without clear cause. --- ### My experience after 3 months of use review - Overall rating: 4/5 - Reviewer: Fernando P. - Verified reviewer: Yes - Industry: Construction - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good enough for the time that Im using it. To be honest Im using the 25% of it capabilities but for now its good enough. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The interactive screens with several types of graphs that allows high level visual understanding of the ongoing process #### Cons A lot of options that sometimes does not make any sense in the area that are located. Would be good to have more "minimalistic" menus. --- ### New to Monday, love it! - Overall rating: 5/5 - Reviewer: Madeline O. - Verified reviewer: Yes - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I have loved using Monday.com. Super user friendly, affordable, and great to work across teams. We have loved working with this product. #### Cons We are working hard to utilize Monday.com to its fullest. We have had some trouble with support and utilizing people rather than the boards. I wish we had more human help with that. --- ### Efficiency in CRM - Overall rating: 5/5 - Reviewer: Musonda K. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Satisfactory, able to do what it says which works for me and my job #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Was efficient to use and gave me more time to do other aspects of my job #### Cons Wasn’t too sure about it as I had not seen so many reviews on it. --- ### simple and easy to use - Overall rating: 4/5 - Reviewer: Princess Terana Caram H. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the problems I solved are the organizing and tracking. I realized the benefit of lead management and storing contacts. I like how this software makes my complex task easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The most impactful features are the lead management, lead capturing and customer onboarding. It is so easy to use based on my own experience. When I integrated it to my business, it runs smoothly. #### Cons I like all the features but what I like least is the forms. I think it needs a little bit more options. In my case, I sometimes use it but sometimes I don't. I just prefer printed forms and personal transactions. I'm learning to utilize it though and so far, I'm liking it. --- ### Amazing OS + amazing company - Overall rating: 5/5 - Reviewer: Coralie d. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I genuinely love it and I am excited to see how I will continue to grow and expand my boards and automations once I have a team. I also just love Monday as a company, I follow the Instagram page and it's great to see such fresh and different content/ads/campaigns. Also love how much you have done for the Ukraine crisis. The other thing is the customer service is incredible, I could not believe it when the person emailed me back with a personal Loom video to explain my issue and try to resolve it. They are amazing and don't make me feel stupid/bad about what I'm asking. They all need a raise :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how it keeps my business organised, structured and efficient. As soon as I got on top of my Monday boards and automations/integrations, I started feeling in control and more confident at how my business was running. The thing I like most is just how it acts like my personal assistant. With certain automations set up, I don't even have to think about following up with clients, the software does it for me. I also love the dashboards that give me a quick overview and glimpse into all other boards without having to go into each of them individually. #### Cons It would have to be the mobile and iPad apps. They don't work great, they are a bit clunky, the dashboards pages and workdocs do not load. This is quite frustrating when I'm wanting to check something and I've only got my phone on me. I have gotten used to using my laptop only or going onto safari on my iPad if I need to access it. However it would be really great if the apps themselves could work better. #### Reasons for choosing monday CRM I went with Monday because I love being able to do (almost) everything, on one platform. Form lead management to project management and internal work, it keeps everything under one organised and coordinated roof. I also chose Monday because I knew that I would be able to easily add team members to it once I decide to hire. I have confidence that the company will keep on growing and are always coming up with new and better additions to the software. #### Reasons for switching to monday CRM Dubsado was just not great to use, too complicated. Also Dubsado is better if you are using it alone and it doesn't have the capability to have a "team" of people on the same account. Also Dubsado doesn't do everything that Monday does. ## More reviews [Next reviews](https://www.softwareadvice.com/marketing/monday-crm-profile/reviews/?page=2) --- monday CRM Reviews, Pros and Cons - 2026 Software Advice