---
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---

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monday CRM Reviews

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# monday CRM User Reviews

## Reviews Summary

## Overall Rating

4.7

* * *

## Ratings Breakdown

5

(337)

4

(115)

3

(8)

2

(5)

1

(0)

## Secondary Ratings

Ease-of-use

4.7

Customer Support

4.6

Value for money

4.5

Functionality

4.5

* * *

### Pros

"Huge added bonus is the monday.com app and the way crm works on there - tap onto contacts phone numbers to call them straight away and then use the app to summarise your calls and notes in one place without it requiring any additional laptops or devices to do the job."

"I love that it links and works seamlessly with Monday.com's work management platform, so we can very easily convert leads that are won over to project management seamlessly!"

"The tool makes client management almost playful, which prevents me from letting my follow-ups drag and directly boosts my commercial efficiency."

### Cons

"A few other areas that didn't work well for me initially (clicking the create contact button removed the lead from that board, but I would like to be able to see an all time number of leads for tracking and reporting)."

"Sometimes the setup can feel a bit “blank canvas” if you don’t know exactly how you want to structure your pipeline."

"The customer support is very negligible and they can give more attention to small startup business as well and during the trial period as well they can reach out to us and ask about the feedback but nothing has happend. and you need to learn all the operational work by yourself only by watching videos"

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monday CRM Reviews, Pros and Cons - 2026 Software Advice