--- title: "Moxo Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Moxo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Moxo is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/moxo-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Legal Case Management Software](https://www.softwareadvice.com/legal/) / [Moxo](https://www.softwareadvice.com/crm/moxo-profile/) / Moxo Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/moxo-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/moxo-profile/alternatives/) # Moxo User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 24 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.0/5 - Value for money: 4.0/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 8 reviews (33%) - 4 stars: 11 reviews (46%) - 3 stars: 4 reviews (17%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (4%) ### Most mentioned pros - Moxo is excellent for secure client collaboration. - Customer service and support is excellent - always on hand to show off features and talk through upgrades. - We also integrated some of the features in our own application via the API. ### Most mentioned cons - We ran into limitations that we could not get around; the e-sign feature is a bit clunky when not using the auto-fill feature. - Customer service and scamming behaviour. - There is a limit of 90 days in the free version of Moxtra to be used for group meetings and the video for me was a little glitchy. ## Moxo customer reviews Showing reviews 1-24 of 24 (page 1). ### A business communication made friendly and resourceful. - Overall rating: 4/5 - Reviewer: Hiran T. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 10000+ employees - Product usage: Used other for more than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered It has a basic feature that is enough for small enterprises but more features and functions would be value-added to this product. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Private labelling of the portal can be done according to the users choice. Configuration of the portal can be done by automating the customer account management workflows which enable assistance for business processes, from onboarding to billing. The screen share feature helps the user during the meeting to project the screen to other participants. The chat section made communication friendly and resourceful with the addition of files to chat conversation. Group discussion can be done in conversation along with the group video call option. Conversations tab has separate sections for internal and clients which help the user to differentiate the conversations. A call option is available to call through the app. The user interface is simple and easy to use. #### Cons Moxtra doesn't have many features. The pricing plans need to be flexible with respect to customer requirements. Customer support needs to improve its service by optimizing the resolution and response time. --- ### Efficient, intuitive, and robust! - Overall rating: 5/5 - Reviewer: Gabi K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Moxo has been so helpful in streamlining our client communications and correspondence. We love being able to communicate with them in one designated location (vs text message, whatsapp, etc) and share files back and forth. It's nice to have workspaces for each client as well. We are so grateful for the ongoing support we receive from [sensitive content hidden] She has been invaluable in our success with the Moxo platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Moxo is the wide variety of features, some of which we didn't even realize we wanted/needed until we saw them! I love that you can create templates to save AND customize them so much. We utilize a group workspace to keep the team updated and create tasks for ourselves/each other. We also appreciate the feature of ringing a client's app when a meeting begins. #### Cons I honestly can't think of many things that we don't like about Moxo. I know there have been a couple features that we have thought about along the way, which we have sent over as feature requests, but now I can't remember them! Overall we are very happy with it. I do wish there was a payment processing system so we could completely integrate all of our client management. #### Reasons for switching to Moxo We wanted the client portal option and Wellness Living did not offer that feature. --- ### Scam, avoid at all costs - Overall rating: 1/5 - Reviewer: Cameron M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered I am deeply disappointed with Moxo's customer service, especially concerning payment issues and discrepancies. My experience has been frustrating from the start, as I encountered significant problems related to billing and payment processing. Despite numerous attempts to resolve these issues, the customer service team has been unhelpful and unreliable. Moxo made promises to rectify the discrepancies swiftly, yet these assurances have proven to be empty. Communication with their support representatives is often met with vague responses or delayed follow-ups, leaving me without clear resolutions or timelines. This lack of transparency and accountability is unsettling, particularly when it involves financial matters. Unfortunately, my experience isn't unique. I've discovered that many other customers have reported similar issues, which raises concerns about how widespread these problems are. It seems that Moxo's reputation for making "fake promises" is warranted, as their actions (or lack thereof) consistently fall short of their commitments. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing worth noting down about how anything good, just negative. #### Cons Customer service and scamming behaviour. #### Vendor response We’re sorry to hear about your experience and want to make sure all our customers receive the best support possible. Unfortunately, we couldn't find a record of your account in our system. If you are a customer, please reach out to us directly at customersuccess@moxo.com, and we’d be happy to look into this further. Thanks. Replied November 2024 --- ### Good platform for client work. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Once it’s set up properly, it can significantly improve how teams communicate and collaborate with clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Moxo is excellent for secure client collaboration. Having messaging, file sharing, eSignatures, and workflows all in one place makes it feel very polished and professional #### Cons The setup and onboarding can feel a bit heavy at first. There’s a learning curve when building workflows. For smaller teams, it may feel more robust (and expensive) than necessary. --- ### Using Moxo for Client Communications - Overall rating: 4/5 - Reviewer: Abby L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our rep at Moxo was helpful in answering questions on how to best integrate within our current workflow. Overall, I liked the platform but you must be patient with client adoption. Clients will need to be gently reminded to use Moxo instead of email or text. Teams is already integrated into many of our clients' systems so it's also hard to integrate another platform into their workflow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Moxo centralizes communication, document sharing, to-dos tracking, and required approvals in one place. It offers enterprise-grade security, which is important for public company clients. It works well for client onboarding, approvals, support tickets, etc. Moxo combines chat, video calls, screen sharing, and asynchronous messaging all in one place so clients and teams don't have to search multiple platforms for communications. We were able to white-label it for our clients. #### Cons For our clients who are less tech savvy, there was a learning curve. While I found it intuitive, some clients had to get used to using it rather than their go-to of email, Teams and text. --- ### My review about Moxo - Overall rating: 5/5 - Reviewer: Evelyn L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Well moxo made my client communication way easier. I liked having everything in one place chat, files, video, and signatures. It felt professional and saved time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Moxo is my everyday App because it’s very easy to send message, documents signing, even video calls. Super clean and easy to use. #### Cons I don’t like the aspect that the chat history disappears after a while unless you upgrade it. That can be frustrating sometimes. --- ### Communicate Better with Moxtra - Overall rating: 4/5 - Reviewer: Brittany B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. With our large team of construction workers, we are able to use Moxtra to effectively keep up with each job that we are working on. Being in the pool industry, we work on up to 10 jobs at a time. By being able to add pictures, files, and chat with the team, we can effectively relay everything needed with everyone without having to use multiple channels of communication #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros This software is free to use! The best feature is the fact that you can share documents and pictures along with conversation. With this software, multiple users are able to communicate from the convenience of their cell phones. #### Cons The only downside to the software is that each conversation, "Group Chat," has a 90 day window. If someone added a message from more than 90 days ago, that message is no longer able to be viewed by anyone in the group. The files remain, while the chat does not. --- ### Makes work chat easy! - Overall rating: 5/5 - Reviewer: Katelyn R. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Helpful! Definitely changed my workplace and made things easier. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love how not only that I can share documents to other employees but I can also screen share and show them what I'm doing and looking at. It has made a big difference at work because we don't have ate get up anymore and walk all the way to each others desks. #### Cons My coworker said it makes her computer freeze up and sometimes on mine it lags and I won't see what a coworker sent me until later. --- ### chat, communication, to dos, projects...a big tool for collaboration - Overall rating: 4/5 - Reviewer: Marcel K. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros - you can chat with your team members or make video conference - you can make to dos and assign it to members - very much features in one software #### Cons - the docs which you uploaded is not good to handle on your smartphone in the app - for some projects, the software is too big --- ### Moxtra has great features but could use improvement - Overall rating: 3/5 - Reviewer: Katie R. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I love the concept and features of Moxtra. Maybe a newer version will fix the bugs. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 4/5 #### Pros I like the ability to share any and all file types. I also like that you can record your screen and send what you are doing. #### Cons Moxtra makes my computer run slow when I am actively using the program. There seems to be a few bugs and glitches in the system. --- ### Two years of using Moxo - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good overall experience. Cannot fault the Moxo team, very responsive to our requirements. The app is a good add on. For the right use case, Moxo is excellent. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great customer service Regular product updates Customisability in terms of workflows #### Cons Creating flows can be over complicated at times. A large library of typical work flows (that can be customised) would be quite useful. --- ### MOXO is an all-in-one solution - Overall rating: 5/5 - Reviewer: Danielle J. - Verified reviewer: Yes - Industry: Printing - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MOXO encompasses everything we need as a company. It has allowed us to streamline the process for our clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros MOXO is able to keep all the informationw we need. It allows our clients to go through the process simply. It is very user friendly. It has the organization that we need. #### Cons Nothing! There really isn't anything I don't like. --- ### Exciting product; still needs a bit of development to be 100 - Overall rating: 4/5 - Reviewer: Amanda D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think that Moxo is a wonderful product for processes that will be exactly the same every time. It gets confusing for users when the process may deviate from a clear A-B-C-D path; branching in the flows would be a huge advancement for this particular challenge. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The support thread; anytime I had a question or experienced any confusion about setting up Moxo for the team, one of our reps was very prompt with responses in the support thread. They would guide me to an answer or offer a call to talk through more complex features. #### Cons We ran into limitations that we could not get around; the e-sign feature is a bit clunky when not using the auto-fill feature. It would be nice to have more control on the behavior of the UI in the app (change the verbiage on a button, or make it only visible when criteria is met, etc). --- ### One stop digital experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Program Development - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I like using moxo flows which covers a vast area of structured and unstructured interaction needs such as messaging clients, setting up meetings, creating workflows with business objectives in mind such requesting files, forms, approvals etc. the integration of all these capabilities helps streamline my tasks and really speeds things up. I also really like that the application is completely cross-platform and can be accessed on web-based platform aswell as via mobile. #### Cons There’s not much I dislike about the application though the conversations aspect only being stored for 90 days I believe could do with an accessible archive feature should it be necessary to go back and view the chat logs past the 90 days it’s kept for. --- ### Review of client portal - Overall rating: 4/5 - Reviewer: Alexander P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been great so far and it's allowed us to focus on delivering to our customers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer service and support is excellent - always on hand to show off features and talk through upgrades. #### Cons Some inflexibility around repeat /cyclical workflows and workflow management. #### Reasons for choosing Moxo User experience was much better than a self-built alternative, and we get regular upgrades and improvements without spending additional development hours/£££s --- ### Not happy - Overall rating: 3/5 - Reviewer: perry g. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Seems to do what it needs to do, can transfer files, save files, communicate with clients #### Cons Pricing is kept hidden and secretive. They don't list it, won't disclose it, wont' discuss it and keep trying to avoid it until they sell you on everything they want to know about you. really ridiculously hidden. I played with the product for a client of mine and it was nothing spectacular, and a little hard to use. branding and setting up their personal site took longer than expected. --- ### The best project management hands down. - Overall rating: 5/5 - Reviewer: Clayton C. - Product usage: Used daily for less than 2 years - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Moxtra is an all-in-one project management software. I like the user interface. Moxtra has amazing organization and meeting features. #### Cons The only thing I don't like about Moxtra is the binder chat isn't very organized or easily searchable. --- ### Great place to organize project files and assign tasks - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Religious Institutions - Product usage: Used weekly for less than 6 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It did help me work with a team of high schoolers on some design projects. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked that you could work with a team, assign tasks, have resource files, and manage projects. It had good collaboration and chat features. #### Cons I couldn't get over its clunkiness. There were too many ways to use it and I would get lost in the tabs. --- ### Collaboration platform with internal and external communication - Overall rating: 4/5 - Reviewer: Christian N. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered We keep project conversations in one stream including meetings, recordings and document signup. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The project works so well. You have all your things in one stream and don't have to move between strange tabs as on Microsoft Teams or lack all the meetings, todos and documents as you do on Slack. You get the flow fast and the alerts in-app and by email work well in your daily work. We also integrated some of the features in our own application via the API. This worked will be great developer support via a Moxtra project. #### Cons The "all in one" experience in the project could be reached faster for users who are not daily or weekly users. --- ### Better options exist - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I recommend Slack or even GroupMe #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros Mobile use is easy to navigate. Not a ton to like after using other systens #### Cons Few integrations. Really nothing unique about it. Other programs are better. --- ### An easy way of communication - Overall rating: 3/5 - Reviewer: Anthony R. - Verified reviewer: Yes - Industry: Animation - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered This is a very professional and easy to learn platform to be used in businesses for remote/international meetings. It is also well suited for domestic social media. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros What makes this communication platform different to others like messenger is that you don't need to rely on just text, but rather you can send a quick recording (MP4 video) of your voice to sell a pitch if need be. It comes with other features such as handwritten whiteboarding settings for signatures, screen sharing and video meetings. These features are not only used for a meeting between just two users, but for a group. #### Cons There is a limit of 90 days in the free version of Moxtra to be used for group meetings and the video for me was a little glitchy. I feel that more features could be offered in the paid version. --- ### Moxtra Has Transformed Our Business - Overall rating: 5/5 - Reviewer: Jack K. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered Our Global agency has offices in 4 locations with employees scattered about three countries. Moxtra has transformed the way we communicate internally and externally. It has allowed us to unify one central location for our employees to live during their work day. Projects that used to take three days are getting done in less than a day. We have moved from using seven different tools to using one. It has eliminated inefficiencies in all aspects of our business from financial to processes. It's a game changer for our business and essential for our future growth! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### very good collaboration application. neatly done. - Overall rating: 5/5 - Reviewer: Vijay k. - Product usage: Used unspecified for unspecified - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. great app for managing remote teams. chat, file management and annotation, task management even conference call. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Good app!! - Overall rating: 4/5 - Reviewer: Jos V. - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A very useful app, it has helped me with some remote teamwork. Just need to include more integrations. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 --- Moxo Reviews, Pros and Cons - 2026 Software Advice