Take Control

RATING:

4.3

(21)

About Take Control

N-able Take Control and Take Control Plus are cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices quickly with fast, powerful tech tools. With support for Windows®, Mac®, and Linux® machines, MSPs can work from those platforms or their iOS® or Android® devices with our native app. With N-able Take Control, you can assign techs or whole departments to specific customers or individuals so that support tickets get handled efficiently and on time. Technicians can access the system via the bash shell, transfer files silently, and call the system manager to view CPU usage or kill processes. Take Control is lightweight and agile, providing a seamless and highly secure solution to efficiently ...

Take Control Pricing

N-able Take Control offers a 14-day free trial for new users, after which the software is available across 2 pricing tiers. Pricing and functionality - outlined below - scales with number of users. Take Control - $29/month, billed monthly or $19/month ($228/year), billed annually Take Control Plus - $55/month, billed monthly or $45/month ($540/year), billed annually

Starting price: 

$19.00 per month

Free trial: 

Available

Free version: 

Not Available

Devices
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Take Control Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Take Control

1 - 5 of 21 Reviews

User Profile

Tyler

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2020

Quality service at a great price for small businesses

Never had any real issues with the software. Support team has been very good about getting back to us in a timely fashion

PROS

Where some other applications have issues on both PC and Mac, Take Control is a great example of how well the software can operate with both systems. The console is easy to use and also offers a USB loaded version of it to take on the go. Having the subscription cover per technician and not per node allows a small team to be extremely versatile at the flat monthly rates

CONS

No rebranding available. Most of our other platforms and service options have a rebranding scheme that is lacking in Take Control. We use this primarily as a backup connection should our RMM remote have a problem

Reason for choosing Take Control

Pricing

User Profile

Lucas

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed November 2023

Remote Access with everything you need and nothing you dont

A very simple tool with all the features you need, like unattended, audio passthrough, file transfer etc. It just works.

PROS

A very simple tool with all the features you need, like unattended, audio passthrough, file transfer etc. It just works.

CONS

Not much to be honest, N-Ables support can be an issue.

Reasons for switching to Take Control

It came integrated into N-Able RMM at the time and its was a welcome product

Anonymous

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed January 2018

Not user friendly

None at all

PROS

The products drag and drop functionality with transferring files is wonderful. The groups make it easy to find machines as well.

CONS

This software has more bad points than good. Seeing the screen is very difficult unless you change the resolution on the client screen. If you use the zoom functionality you have to scroll all over the screen. Each session opens in it's own window so if you are doing a large upgrade and need many open it make sit difficult to use. Some of the default settings such as to log the person off when you log out of a remote session make support harder.

Eli

Information Technology and Services, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed July 2019

Good Product as a Complment to Solarwinds N-Central

Overall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central.

PROS

Take Control standalone is a good compliment to N-Central. This product is integrated into N-Central, but that versions lacks ad hoc connections for systems tht are not already added to the system. Using Take Control stand alone lets start connections for users on machines that are not already in Solarwinds N-Central.

CONS

The fact that we needed to purchase an add on product to start ad hoc connections is a bit disappointing. his functionality really should be integrated into N-Central.

Reason for choosing Take Control

We are already using the version of Take Control integrated into N-Central, so complimenting it with Take Control standalone for ad hoc connections made sense.

Jaden

Information Technology and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Great for remote management

I use this every single day and I have very little complaints about it

PROS

I love the take control feature. It makes it very easy to work with clients and assist remotely. It is also very useful for working and connecting to my machine remotely

CONS

Takes a bit to connect to the workstation even after the workstation has been turned on

Reason for choosing Take Control

Ease of use

Reasons for switching to Take Control

Company acquisitions