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Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About MyLeadDashboard
MyLeadDashboard from Continuity Programs is a cloud-based solution for the residential real estate industry.
The platform offers built-in customer relationship management (CRM) tools, real-time reporting and lead generation. It includes automated client follow-up and prospecting programs.
A secure data feed can be set up to manage agent data entry. Agents have the ability to opt-out any client from the follow-up program. Print and email touch points include personalized URLs for lead generation. Agents can also sign up to have their company’s approved Just Listed and Just Sold mailings sent automatically.
Repeat business, referrals, reviews and testimonials can be generated through marketing campaign features. MyLeadDashboard also measur...
77 Reviews of MyLeadDashboard
Average User Ratings
Overall
4.52 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
December 2019
Anonymous
Verified Reviewer
Company Size: 201-500 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Easy to Use
So far so good
Pros
It keeps my information and name in front of all my past clients
Cons
I would like it to connect to my CMR to add my contacts
Response from Continuity Programs
Replied December 2019
Thank you for leaving a review! The team here at Continuity Programs is delighted to receive a perfect 5 star rating. We are happy to hear that MyLeadDashboard is easy to use and keeps your name in front of all your past clients. If you would like to let us know what system you would like it to connect to, we can see if we already have an integration or add it to our development plans. Just send an email to customerservice@continuityprograms.com. We appreciate your feedback! Thanks again!
December 2019
Steve from Real Estate One
Company Size: 501-1,000 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
December 2019
REO Cadiallac
My overall experience with MyLeadDashboard is the efficiency in which long term communication with clients can be established without a lot of time or energy from me. I like that a lot.
Pros
I like that the software and administration behind it automatically enrolls my clients into a continuity program for 5 years to maintain my sphere of influence. It's efficient and allows me to keep working to help other clients. I like how the system reports back to me about surveys and email that have been sent out to my clients to generate feedback on my service provided to them. The idea of utilizing there mailing (farming system) is also appealing to me. I look forward to more possible training to better utilize this feature.
Cons
My con with the system is that I have not spent a tremendous amount of time navigating through all the feature that it has to offer. With my limited time exploring the software I stumble through the pages and what I need to spend time with vs the amount of time I just get lost in the pages. More time exploring or training will greatly improve my comfort and user ability of the system.
Response from Continuity Programs
Replied December 2019
This is awesome. Thanks for leaving a review! The team at Continuity Programs is delighted to hear your wonderful feedback! We are happy to hear that the automatic enrollment into the 5-year program maintains your sphere of influence and allows you to keep working to help other clients. We will be scheduling a training webinar for your company for next month, be sure to watch your email for an invite. If you can not attend, feel free to call our Customer Service Specialists and they can walk you through the farming system and anything else you need. Thanks again!
December 2019
Steve from Real Estate One
Company Size: 1,001-5,000 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
2.0
Customer support
3.0
Functionality
1.0
December 2019
Honest Feedback
I use it as a keeping touch tool after my closing, but not much more as they site is not too friendly even as a tetchy.
Pros
Its easily integrated with my closings and is automatic.
Cons
Not an easy format to use. The survey mailed to our clients needs to be more like the Review questions both in continuity review as well as Real Estate One Testimonials. I have more success sending my clients the link via email 30 days after the sale for a testimonial than them filling out the lengthy survey.
Response from Continuity Programs
Replied December 2019
Thanks for leaving a review! The team at Continuity Programs is delighted to hear your wonderful feedback! We are happy to hear that MyLeadDashboard offers you an automated keeping in touch tool. We apologize it has not been easy for you. Normally we are known for how simple the system is to use. Stay tuned for an upgrade that is sure to enhance the user experience! Regarding the survey, I will pass along your comments to our development team. Also, you are able to submit these types of feature requests directly to us when you are logged in. Just click on the menu under your name. Thanks again!
December 2019
Jasmine from Real Estate One
Company Size: 1,001-5,000 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
December 2019
Dated technology
The screen that shows the surveys sent, received, etc. is confusing. The title for the data set should be below the number scale. Other than this screen I have never used MyLeadDashbord for anything else other than ordering Continuity products. The value is in the products, and Continuity, not the software.
Pros
The notifications for sale anniversaries. I like the surveys, although I encourage people to write these on my company Facebook so it’s a little redundant.
Cons
Dashboard client analytics layout is confusing. I don’t really know any other use for the software other than ordering Continuity products.
Response from Continuity Programs
Replied December 2019
Hello. Thank you for leaving a review! We are sorry to hear that the software is confusing. I will pass along your suggestions to our development team. We are normally known for how easy the system is to use. If you would like to schedule a training session to learn more about all the features of MyLeadDashboard, please reach out to Dink Card, our Customer Success Manager at 248-669-6900, or simply email us at customerservice@continuityprograms.com. We would be happy to assist you personally. Thanks for your feedback!
December 2019
Patricia from Re/Max Alliance
Company Size: 1 employee
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
My personal assistant
I started using Continuity many years ago with a different broker which included it in our fees. But after leaving that Broker I decided to continue with it because of the great service it offers.
Pros
I like the fact that I get an email reminding me of upcoming special events that my clients may have. It keeps me on top of staying in touch with them. I have had many calls from clients thanking me for the emails they received (which was automatically sent by Continuity. It reminds them that i'm still here if they need any help with real estate.
Cons
There really isn't anything negative. I think it does what i need it to do
Response from Continuity Programs
Replied December 2019
Thanks for leaving a review! The team at Continuity Programs is delighted to receive a perfect 5 star rating! We are happy to hear that the automated emails from our real estate marketing system are well-received by your clients. Thanks again!
