All Myphoner Reviews

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Jeffrey

51 - 200 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed December 2021

Great CRM and Dialer

Jimmie

Insurance, 2-10 employees

Used daily for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2018

Why you should use myphoner as a budding insurance agent

If you are starting any type of calling business it is a simple click to dial, web based program that you can use to call leads without burning up a lot of money. It integrates with Zapier so you can actually find an inexpensive CRM and move your newly found prospect over automatically. I think the low price combined with the usability of this software makes it a winner for anyone starting out in telemarketing or appointment setting.

PROS

Myphoner is an easy to use click to call system that will allow you to manage leads while you make them into customers. It is not a full CRM - it is a focused list calling program. Once you reach a lead and turn them into a prospect, then you can add them to your CRM. You can import leads from all kinds of lists or formats, you can dedupe and you can try free! It is also configurable to show the information most relevant to your needs. I find it handy for calling old leads, stale leads and just random leads that you add to a list. It is rather inexpensive for calling software if you want to add some email integration it is only some dollars a month per user. If you just want to smile and dial it is some dollars monthly and of course, there is a free version to test with limited features but not limited calling.

CONS

If you are looking for a major predictive dialer this is not for you. This is a click to call dialer (which I prefer) and you need to get used to setting how you want to go through and dump leads, or put leads off or dead vs archive (I would think they would be the same).

Nashan

Financial Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

The ultimate outbound sales tool

I've been using Myphoner for several years now, been in sales about 10 years, and it is simply the best cold outreach tool I have ever used. I've tried about 30 other sales tools and this is one of the few that I keep coming back to.

PROS

I love how Myphoner is setup like a database, and only shows one record at a time. This is critical in that a user's workflow is not sidetracked by showing too much data at once. I also love the simple, no nonsense design. Absolutely A+. Extremely user friendly.

CONS

I wish the software automatically gave me more background data on a lead in real time so I didn't have to go and research it myself. For example, if I have "John Doe" from "ABC Corp" loaded on the screen, it would be great if it loaded other information relevant to John Doe (social profiles, etc.) and relevant to ABC Corp so I didn't have to leave Myphoner to dig that information up myself in preparation for a sales call. It's not a major drawback, but if Myphoner had this, it would be a game changer.

Vanita

Marketing and Advertising, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed June 2019

Functional but not for everything

It’s a great program, that allows us to literally make hundreds of calls every day!

PROS

My Phonner is so practical for storing leads in an orderly manner.and organising them for followips

CONS

The calling aspect! The calling in myphonner still has many kinks that need to get sorted out

Colin

Professional Training & Coaching, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2019

Straightforward, Easy to Use, Great Support

We needed a system which allowed a small telesales team to work on the same data lists simultaneously with each able to make notes against leads which can be shared, and also to claim a lead once specific discussions/negotiations are taking place. myPhoner does this really well. In addition, on the odd occasion we have had any queries about use or functionality, the support has been second to none - fast, friendly and really helpful.

PROS

Allows sharing of sales prospect list among team; individual leads can be claimed by users for follow-up; allows multiple lists to be worked on; allows status tracking easily; virtually no training required for users - simple, intuitive, does just what is needed.

CONS

Not a con of the system (as it does everything that it says it does) but it would be useful if there was a straightforward way of competing after-sales processes within the system, but appreciate this is more of a CRM function than a sales database function. No other disadvantages as the system does everything that we expected it to do.

Vendor Response

Hi Colin, thanks for the kind words - really appreciated!

Replied June 2019

Benjamin

Outsourcing/Offshoring, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed April 2020

Excellent program - looking forward to updates!

Increased efficiency & output Ease of tracking performance & superior reporting Simple and intuitive platform that enables new hires to learn quickly MyPhoner has enabled Zembr to grow our teleservices team very easily from a management perspective. Reporting is so easy and visible that 14 agents are easily managed by 1 team leader.

PROS

Reporting & visibility is a huge one for us. This system makes it so easy to track! It is reliable, intuitive for users and is backed by a team of awesome people!

CONS

MyPhoner is an excellent tool and when I list some cons it is well to keep in mind that our specific use of the platform does differ from some others. See below a shortlist of things I'd like to see updated; - Winners can be rescheduled back into the same list for callback - Dedupe can be confined to specific lists OR - Ability to set up separate 'companies' and dedupes can be restricted to lists within a 'company' - Streamlined cost effective integrations with mainstream CRM's

Roxanne

Aviation & Aerospace, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed June 2019

Great sales software

Easy to use and a great software program I use every day.

PROS

Keeping track of new contacts easier until they buy our products and become customers.

CONS

It does say actual date of my call back. It would also be nicer to be able to print reports on my calls as a sales person and sort say buy state or country. Also if they are not ready to buy you must pick they are a loser- maybe there should be another choice for the ones that could be future potenial.

Vendor Response

Hi Roxanne, thanks a lot for your review and feedback! With regards to lost leads that you want to follow up on, you can still set a follow up time on those, and then you can move them to the call back state later using a migration. If you only want to follow up on specific lost leads, you can create a category under lost (e.g. "follow up later") and only move the lost leads with that particular category back to call backs.

Replied July 2019

Vera

Publishing, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2019

Objective Review of MyPhoner

The system makes my objectives easier to complete by keeping me organized with call back reminders. The ability to have my notes accessible as I move through my calls keeps me on track.

PROS

The ease of finding existing customers makes my job flow to eliminate duplicate leads in the system. This erases the possibility of more than one agent contacting the same customer and wasting their time while aggravating customers.

CONS

The way the call back dates read are confusing and could be simplified. When I look at a record I want to see a definite call back date, not something that says it was set to call back in so many days.

Vendor Response

Hi Vera, thanks for your review and feedback! I'll bring the point about definite call back dates in the state labels back to the product team.

Replied July 2019

karel

Telecommunications, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2019

Review ICU-Services

My company uses Myphoner for over 4 years now and I would recommend every call center (that is specialized in cold-calling) to use it. Try it and you also can see how easy it is to work with it. Also the Myphoner team is constantly there to assist you in any way + the still improving new features.

PROS

Myphoner is the most easy system to use regarding making cold-calls and the follow up. It is a super stable system. Uploading and switching between lists is never been so easy.

CONS

There are almost no flows but In my opinion the reports the system generates can be optimized. You get all the details but if I want to make a report to my clients, I need to do extra work in excel to make it more appealing.

Louise

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2019

Top value

Love it I recommend it to startups and small teams

PROS

Easy import for list able to segment the calling list as well. All those bells and whistles aren’t used half the time this is a straight forward crm here is the name number and what happened. Data is simple this is the call time how many deals got done how many moves to the next phase. Absolutely love how user friendly this crm is

CONS

Hate trying to find the right video for a question I have or reading through “what others have asked that are similar”

Reasons for switching to Myphoner

Pricing ring central is great but too pricey for a simple crm

OnTay

Logistics and Supply Chain, 201-500 employees

Used daily for free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2017

This is exactly what anyone who is on the phone needs. It's easy and fast for blazing through calls

Makes my workflow so much easier and quicker.

PROS

Very easy to use. Great for blazing through calls. Great price compared to other CRM's. Great for following up and not worrying about missing a callback.

CONS

Not being able to move lists as easy due to columns and etc., My only gripe tbh. I'd love to be able to change my mind and although I have less info on one list still move it to a list that was uploaded with more info and thus more columns and etc.

Vendor Response

Hi OnTay and thanks for the kind words! Your point about being able to more easily move leads between lists is spot on and something we are working to improve. If you use our list templating functionality, either by using one of your own lists as a template, or by following our default field standards, you'll get a long way already. For the designer, it was a balance between an ultra flexible and easy way to get started by just using column names in the file you upload, and the more rigid but also more solid strategy of adhering to pre-defined list definitions. We think that myphoner has found a decent balance here, but I admit that in certain situations, we can do better. Thanks again.

Replied June 2017

Taylor

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2019

myphoner, our daily go-to

PROS

Our SDR's use this on a daily basis helping them keep track of their calls!

CONS

It can be unorganized at times when we have wayyy to many leads.

Vendor Response

Thanks Taylor, your review is appreciated! /Jeppe

Replied April 2019

Kane

Information Technology and Services, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2020

Terrific product... couple minor updates would be game changers

Overall terrific for the price. The team is awesome. As the platform continues to grow and features are added it will continue to be more effective.

PROS

The customer service is awesome. I like how simple it was to get it started and get logged in. I like the ability to create and save templates and scripts. It is very organized in the way it pops up my next set of leads.

CONS

The few improvements I'd make - integrate email with on-prem Outlook - allow creation of template emails/scripts that can be "default" for use on every list - simplify ability to take notes on each lead - reports based on more personalized filters. - simpler ability to see all contacts or leads that are in the same account. - easier way to look at every lead in the system (other than archived) in a more "excel-like" setting.

Nick

Computer Software, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

Incredibly easy to use

PROS

It's very easy and intuitive to use. Makes it nice and simplistic to contact customers

CONS

Overall there aren't any issues with this.

Adam

Financial Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2019

Review of MyPhoner

PROS

MyPhoner is very easy to use. Simple & efficient.

CONS

I have no complaints. I am a sole practitioner and require a very simple, easy to use CRM.

Stephen

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2019

myPhoner Rocks!

PROS

Ease of Use; Intuitive user interface; Excellent reporting

CONS

Inability for end-users to sort / re-sort records.

Katie

Utilities, 2-10 employees

Used more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Helpful!

Nothing to complain about but we had a very helpful assistance when we had a problem on our account, cannot fault

PROS

Easy to use and understand, layout is nice and not too cramped

CONS

Uploading data sometimes its difficult to get CSV formatted numbers to show full but i don't think this is myphoners fault!

Steve

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed October 2016

Good system, great service!

We have been using the myphoner system for just under a year. It is very simple to understand and easy to use. Exporting info is fast and easy, and because it works with excel all info is easily manipulated to give you exactly what you are looking for.

Gregory

Computer Networking, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Fantastic!

PROS

Simple and easy to use for end users, simple to set up for admin.

CONS

No real problems with it. Software does exactly what we need it to do.

Tony

Real Estate, 1 employee

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed April 2017

Great Product

I create time with this product. There could be much more time to be saved if improvements were made. :)

PROS

The integration with other products is probably the best feature. Also, the ability to customize is key as every industry is different.

CONS

Having the ability to have a prerecorded voicemail button is crucial and very much needed. Also, if there would be a way have different templates of voicemail that way you are not sending the same vm to the same person day after day. The ability to text would be great as well. Text buttons would be best.

Vendor Response

Hi Tony, thanks for reviewing! We are actually in the inception phase for both of your suggestions, but haven't decided on when and how it's going to happen yet. You can follow along in what's coming to myphoner feature wise in our public roadmap: https://www.myphoner.com/roadmap

Replied April 2017

Sarah

Wholesale, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2017

I'm amazed

I just started cold calls with my business a week ago and have already found an immense value in implementing Myphoner. It only took one day of looking at the fifty spreadsheets I had divided by states to know that there had to be an options to help me save time and money. Myphoner has been the easy answer for all of my problems. I expect that as the company grows and continues to offer additional features that I will continue to be amazed. On top of all of this their customer service has been a joy to work with.

PROS

I love how easy it it to use and set up. Everything is very self explanatory.

CONS

Nothing that time won't fix. The look of the site still feels a little outdated and clunky. I think that it could use a small amount of refinement to further simplify work flow and decrease the amount of clicks it takes to complete a function.

Joshua

Marketing and Advertising, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2017

Seamless and Perfect.

PROS

Very user friendly and has everything you want all wrapped up in a beautiful interface. We are staring up a telemarketing division within my company and myphoner is truly a one of a kind, useful tool.

Vendor Response

Thanks Joshua for your very kind words. Stuff like that keep us moving! :-) /Jeppe

Replied September 2017

Silvan

Financial Services, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed November 2017

Excellent platform for those that want to manage conversations with their leads.

Managing my prospecting

PROS

Simplicity and not linked to a CRM. This platform is to manage from prospect to making the appointment. The rest you do in a CRM.

CONS

The navigation - it needs a sitemap Support is delayed - perhaps the time difference which is understood

Cassie

Computer Software, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

I would be lost without you MyPhoner

PROS

Literally, I make over 100 calls a day. This software helps me keep track of my calls as well as I don't have to pick up the phone and dial out every single phone call.

CONS

None. I can physically say there are no cons.

Jeff

Information Technology and Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2017

Great program, I had one like this before but since ceased update

PROS

The software is what I am looking for. As a sales rep focusing directly on new logos, cold-calling and the ability to track, most importantly the follow-up makes or break a deal. This gave me both of the ability.

Showing 1 - 25 of 100 Reviews