# NABD System Software Reviews, Demo & Pricing - 2026 > Review of NABD System Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/nabd-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / NABD System Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/crm/nabd-profile/alternatives/) # NABD System 2026: Benefits, Features & Pricing Wondering if NABD System is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview NABD System 4.6 [(38)](https://www.softwareadvice.com/crm/nabd-profile/#reviews) Pricing Pricing available upon request ### About NABD System NABD is a cloud-based help desk solution that caters to businesses of all sizes. It helps companies in varied industry verticals including finance and accounting, education, manufacturing and retail, travel, non-profit organizations and government. Primary features include case management, a self-service portal, workflow management, knowledge base management, reporting and analytics. NABD enables users to connect with their customers, filter relevant content and manage service requests. It also provides preconfigured automation tools for the service desk module. The software offers a customizable support center and configurable SSL rules. Users can engage with external auditors and suppliers. NABD also offers compliance management, social media integration, multi-channel customer service, ticket tracking, issue tracking and live chat. The program is available in Arabic, English and French. NABD is available in a monthly subscription pricing option. Support is offered through an online help desk and FAQ section, live chat, email and over the phone. Wondering if NABD System is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## NABD System User Interface ## Popular NABD System Alternatives Main Product NABD System 4.6 [(38)](https://www.softwareadvice.com/crm/nabd-profile/#reviews) Ratings Breakdown - 4.47Ease of use - 4.57Value for money - 4.92Customer support - 4.54Functionality Pricing Available upon request Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) 4.5 [(824)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 4.16Value for money - 4.25Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price ## NABD System Pricing and Plans Starting price: $30.00 Free Trial Free Version Free $0.00 Plan includes: - Email Support - Knowledge Base - Up to 10 Users Professional $30.00 flat rate Plan includes: - Advanced SLA - Custom Reports - Phone Support Enterprise $60.00 flat rate Plan includes: - 24x7 Support - Customized Business Process Management - Unlimited Mailboxes Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## NABD System Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of NABD System Accounting API Assignment Management Audit Trail Call Center Management Canned Responses Case Management Chat/Messaging Client Portal Corrective and Preventive Actions (CAPA) CRM Customer Complaint Tracking Customer Database Customer Service Analytics Customer Support Customizable Branding Customizable Templates Dashboard Document Management Document Storage Email Management Email Templates Engagement Tracking Feedback Management File Sharing Forms Management Help Desk Management Interaction Tracking Issue Auditing Issue Scheduling Issue Tracking Knowledge Base Management Live Chat Mobile Access Mobile App Multi-Channel Management Performance Metrics Prioritization Proactive Chat Quality Assurance Queue Management Real-Time Chat Real-time Consumer-facing Chat Recurring Issues Reminders Routing Rules-Based Workflow Social Media Integration Social Media Monitoring Support Ticket Management Support Ticket Tracking Survey/Poll Management Surveys & Feedback Task Management Third-Party Integrations Ticket Management Transcripts/Chat History Visual Analytics ## NABD System Integrations Microsoft Excel Integration rated undefined from -1 review Google Calendar Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review Microsoft Word Integration rated undefined from -1 review Google Drive Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review See all 7 integrations ## NABD System User Reviews Overall Rating 4.6 Ratings Breakdown 5 71% 4 21% 3 8% 2 0% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 4.6 Customer support 4.9 Functionality 4.5 Have you used NABD System and would like to share your experience with others? DO DANIEL O. Verified reviewer Used unspecified for less than 2 years Review source Reviewed June 2016 Nabd Great CRM 5 "Excellent Dashboard and user interface, easy to interpret statistics and very easy to make graphs/charts/visual aids for the data you want to present Customizable to your organization Pricing is good once you figure out your organizational needs" Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support Read More RC Ryan C. Medical Devices 201-500 employees Used daily for less than 6 months Review source Reviewed February 2018 Top notch customer service! 5 Ticketing system used in patient complaint tracking for company/process/product improvement. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed. I was concerned with working with a company so far from home and I was pleasantly surprised at how much everyone with NABD wanted to help and worked hard to make sure that the product met our exact specifications. Any time that I ran into issues response time from support was very quick and the issue was resolved the first time. - Custom tickets- for us VERY custom - Data exports and analysis - Customer contact automation - Ticket response automation - Option for internal and external chat Cons: It is hard to find a con with this organization. We did not have a clear understanding of user licenses and cost increased to get everyone that needed access a license, but for what we are going to be getting out of the software I think it is still worth the cost. Read More VR Verified Reviewer Information Technology and Services 51-200 employees Used daily for less than 6 months Review source Reviewed April 2018 With more customization to fit our industry requirements this solution will be great 3 Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: Very great and responsive customer support All customizations were as requested Committed to the schedules and deadlines Strong Mobile Application Channel Cons: \- More dynamic survey creation process - Survey management options - The multidimensional charting - The amount of maintenance Read More AH Ahmed H. Verified reviewer Information Technology and Services 201-500 employees Used daily for less than 2 years Review source Reviewed March 2019 Very good 5 Technical support is very impressive even if there is any problem it will be solved from them ASAP Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Technical Support is very good and always helpful. Cons: Front End a little bit can be enhanced more. Read More VR Verified Reviewer Information Technology and Services Used unspecified for less than 2 years Review source Reviewed October 2015 NABD is great tool for managing support via multiple channels 4 We are using NABD for managing customer support requests from emails, web portal, call center chat, and social media. We like the way it dispatches all requests and automate the workflow and routing inside our organization. We also use it for managing software bugs tracker and for release management. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support Pros: 1- Easy to use and configure 2- Strong knowledge base and SLA capabilities 3- Pricing is very low compared to competitors Cons: Chat capabilities need some advanced features like chat transferring and chat to ticket Read More ME Mohamed E. Used unspecified for unspecified Review source Reviewed April 2015 A great product that helped us manage customers service requests efficiently and faster 4 We had a problem managing customers requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster. It is one of the best customer service and workflow solutions we have seen in the market. Ratings Breakdown 4 Ease of use 5 Customer support Read More Mohamed A. Verified reviewer Used unspecified for unspecified Review source Reviewed April 2015 Easy to cutomize, and very simple onbording process 5 I would like to express my gratitude for the excellent experience I had during implementing NABD with you. The deployment and customization were very easy and brilliant. Thanks very much for this excellent, speedy and professional service. The collaboration framework is very useful and it just lacks integration with Google calendar and I hope you can add it to future releases Ratings Breakdown 4 Ease of use 5 Customer support Read More Ahmed K. Verified reviewer Used unspecified for unspecified Review source Reviewed April 2015 Our Customers and suppliers are very happy with the ability to track their cases anytime 4 NABD far and away the best of the solutions we tested. Its interface is much more user friendly than any of the other systems, and had the critical follow-up and reporting capabilities we need to ensure effective customer service management. The chat functionality is good but there are still many features that we are missing such as chat transfer. Ratings Breakdown 4 Ease of use 4 Customer support Read More HE Hani E. Used unspecified for unspecified Review source Reviewed April 2015 Great software for efficiently managing our customer requests 5 \- NABD is designed with an integrated customer DB - Integration with social network (email, fb, twitter, etc.. ) that make the system easy to use and which decrease the time and effort to collect cases from multiple channels - Miscellaneous tasks (alerts , reminders , follow up , to-do ) helping individual to save and manage time and increase users productivity - Tracking and processing the case in a social method helping in increasing our knowledge by learning from previous cases - Customizable workflow that helped me to customize the system to meet my own business processes - Customizing based on (Users , Roles , user groups ) that make the system more general and also very powerful in assigning different users privileges on functionality and date levels - One of the things to be enhanced is the authorization module UI Finally, the product is great and it enables us to capture and track customer cases and inquiries so nothing can fall through the cracks. Ratings Breakdown 5 Ease of use 5 Customer support Read More SS Saby S. 501-1000 employees Used daily for less than 12 months Review source Reviewed June 2016 Nabd is arguably one of the most important help desk solutions available today. 5 I used this web application from 7 months almost and I found it perfect It enables me to manage my company easily Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: This App provide me with multi channels to contact our clients through facebook,twitter,mobile Apps ,emails and customer portal Read More Showing 1 - 10 of 38 Reviews Load More Reviews ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times Stuck Between Options? 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