About NAVIS Reservation Sales Suite

NAVIS Narrowcast Cloud is a cloud-based call center and sales reservation solution for hotels and vacation rental properties. It offers an integrated omnichannel customer relationship management (CRM) solution that helps hoteliers and vacation rental managers capture customer details, grab and convert leads, track agents' performance and analyze marketing ROIs.

NAVIS Narrowcast Cloud offers tools to unify sales and marketing efforts. It allows sales agents to make outbound calls to customers and make reservations for them. With every call, agents can see the customer details, their past booking history and lifetime value and more. Agents can also use email and chat tools to engage with customers and build guests relationship.

NAVIS includes a lead man...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

3 Reviews of NAVIS Reservation Sales Suite

Overall rating

5.00 / 5 stars

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April 2018

Alaina from Sound Sensation Entertainment

Verified Reviewer

Industry: Events Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

April 2018

Great property management software for call tracking and lead management!

Customer lead management and reservation call training were the main features of the software that I used. I love the Navis product and their support staff are the best in the business!

Pros

Narrowcast is very user-friendly and easy to use. The support staff at Navis is always eager to help with any training needs and extremely efficient. They give you real training tools for you to be successful.

Cons

The only downside is that the cost of the software is higher than most other companies that offer similar software.

October 2019

Barbara from Big Bear Cool Cabins

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Tracking Calls and Sales

Great sales tool. We loved using Navis, it is a great software.

Pros

The ability to track and monitor calls along with sales call leads. Tracking sales calls and leads along with being able to cold call allow our sales team to meet sales goals.

Cons

Overall, we have nothing negative to say. The price is a little high, but well worth it. They offer many tools and options.

November 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Navis Narrowcast

Overall, Navis is not just a product you purchase, is really a partner, their support team is superb, always looking for ways to help, reviewing data alongside the companies, great company and great people. Top notch customer service.

Pros

The ease of use, great for rez managers to manage day to day operations of their call centers, good supply of different reports, giving you the upper hand in analyzing real, live data not only on a day by day, but even hour by hour of the operation, helping you to make necessary changes with staffing or offers.

Cons

Possibly the cost, the company i worked for, constantly talked about the price, but in reality for any manager that has used this product, is really worth the price.