NetHelpDesk software


11 reviews(4.5/5)
11 reviews(4.5/5)

NetHelpDesk is an ITIL aligned help desk software that offers ticket tracking and customer relationship management modules with reporting capabilities. The system can manage help desk requests, integrate with email and calendars, provide queue management, automatically assign tickets and requests, and manage escalations. The software also provides a self-service web portal and an availability management service.

NetHelpDesk provides other applications like asset management, billing and financial administration, project management, sales and marketing automation, call center, and field service capabilities. The software centralizes the entire communication system by bringing multiple teams into a single service desk system. The application notifies the customer on a regular basis providing the status of the service request.

NetHelpDesk can be hosted on the cloud or installed locally on premise. NetHelpDesk integrates with popular applications like QuickBooks, Sage, Xero, Microsoft and Act!. The helpdesk service is able to support many different industries all over the globe and is suited for any sized company. The software is available for a limited period free trial.

Supported Operating System(s):
Web browser (OS agnostic) , Windows 10

11 Reviews of NetHelpDesk

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  • Giles from Tribeca Technology

    March 2017

    NetHelpDesk Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    NetHelpDesk has a strong, versatile and helpful team. Additionally everyone is willing to go out of their way to help and offer advice no matter the query. Response times are always quick and on the occasion an issue isn't resolved on the phone you will be kept upto date throughout the life cycle of the ticket.

    Review Source: Capterra
  • Colin from Heron IT Limited

    February 2017

    Functional System

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    NetHelpDesk is a very functional system that can reliably be used in many ways, and the support is also very comprehensive.

    Review Source: Capterra
  • Martin from IT Farm Ltd

    February 2017

    Helpdesk Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I trialed about 12 different products before I stopped on NetHelpDesk. The first (and best) thing to make me want to have this software was the staff. The pre-sales assistance was excellent and not pushy at all. The post sales support has also been wonderful. As for the actual software, it'll pretty much do anything you want and IF it doesn't quite do what you want the staff are very open to changes being suggested. The only downside I find is that because there are so many features and possibilities within this software it can sometimes be hard to find the right way to work for me. Again I must say the staff are extremely nice AND helpful all of the time.

    Pros

    Feature rich
    Easy to use interface

    Cons

    Can be complicated setup
    Can be a lot of ways to achieve the same outcome so finding the right working practice can be tricky

    Review Source: Capterra
  • Carlos from Health Computer Systems, Inc.

    Number of employees: 11-50 employees

    February 2017

    NetHelpDesk review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Thanks to NetHelpDesk and their staff we have been able to organize our software support team and provide our customers quality service. The application allows us to follow-up on all incidents reported by our clients and provides an excellent collaboration method for our Team. The web application provided by NetHelpDesk is an awesome tool for both our technicians as well as our clients and has become a vital part of our operations. Please keep up the good work!

    Pros

    Excellent price-point. Excellent support team. NetHelpDesk helps our support team and provide our customers quality service. The application allows us to follow-up on all incidents reported by our clients and provides an excellent collaboration method for our Team. The web application provided by NetHelpDesk is an awesome tool for both our technicians and clients.

    Cons

    I have nothing negative to say about this product

    Review Source: Capterra
  • peter from Aspera Solutions Ltd

    Number of employees: 11-50 employees

    February 2017

    Review of NetHelpDesk

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I find NethelpDesk as a solution for our ERP Support Teams to be second to none, both the functionality of the system and the responsiveness of the NetHelpDesk team in answering queries have made this an excellent tool for out company. Also the NethepDesk team readily take on board suggestions for enhancements to the software and rapidly include them in patch releases. This means that there solution is moving with their customers to provide up to the minute functionality always

    Pros

    Its ease of use and flexibility

    Cons

    Very little, expect for some gaps in data linking to emails

    Review Source: Capterra
  • Mav from Clever ICT LTD

    January 2017

    Great software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use and does everything required. After trying out a number of help desk software offerings, this one finally does everything we need and much much more. With further bespoke development options if ever required. This truly is a great product, with an brilliant support and sales team behind it.

    Review Source: Capterra
  • Paul from ACE Winches

    Number of employees: 51-200 employees

    January 2017

    Multi Function

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We've been using NHD for the last 4 years, and it has been suited to our needs to cover our IT, Systems and Facilities teams. It has sufficient customisation and security to allow us to use the system for logging our tickets across the departments, and security to allow segregation of information, for example IT cannot see Facilities tickets and vice versa. We also like the automated ticket function for regular tasks in IT and Facilities. Reporting functionality is suitable for our needs too, allowing us to report on the team's activities, monthly, quarterly and annually.

    Review Source: Capterra
  • Nathan from Alchemy Systems

    Number of employees: 11-50 employees

    January 2017

    Alchemy Helpdesk Software Usage

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Needed an integrated Helpdesk solution that was desktop and mobile supported. NHD after 6 years has provided great support, valuable functionality and a vision for integrated helpdesk and workflows.

    Pros

    Mobile, web client. SQL based, powerful reporting.

    Cons

    Contract types are fiddly to setup.

    Review Source: Capterra
  • Dan from Alchemy Systems

    January 2017

    NHD - Simply Great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We've used NHD for a number of years now and they continually evolve and add features to this great tool, support is great, friendly and very helpful. You can ask for features to be added and they'll do their best to incorporate them into the product as soon as possible to make it as easy for you to use and to fill any requirement you have. It's so customizable it's unreal, with options for just about everything you can think of. Ticket management is so easy, as are the web interface for end users, and mobile interface for technicians.

    Review Source: Capterra
  • John from IT Aid

    Number of employees: 51-200 employees

    December 2016

    NetHelpDesk Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We trialled NetHelpDesk software after using Hornbill for sometime but disliked the overhaul changes they made so looked into changing our IT service desk Software. We came across NetHelpDesk and began their trial that you can sign up for on their website. We were quickly impressed at how helpful they were in getting in contact with us and making sure that our requirements could be met. We tried a few other software's but ultimatly we went with NetHelpDesk because of their value for money compared to some other pricier software and most importantly the personal feel to every interaction with them throughout the whole process from making sure the trial was going well, through the implementation phase and the support we have received afterwards. We have even more recently implemented the software across 3 other departments, its not just for IT help desks which makes things a lot easier for all our departments keeping our information in one place.

    Pros

    the support staff and ease of use

    Cons

    we didn't start using it sooner

    Review Source: Capterra
  • Ross from Pro IT Solutions

    Specialty: Software / IT

    Number of employees: 51-200 employees

    November 2016

    really good, made things so much easier

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Been using NetHelpDesk for a while now and it is amazing. we use it across all our departments so its easy to communicate between departments rather than using different systems and not being able to cross over. The integration with Microsoft SCCM was another one of the main reasons we chose NetHelpDesk and it seamlessly fits together. The after sales support is fantastic, any time we have got in contact there has been a resolution over the phone then and there or pretty soon after if it needs to be worked on by developers. Would highly recommend the software to anyone, with so many features it could work in any type of business regardless of size and industry.

    Pros

    After sales support, Cross department use, integration with other programs

    Cons

    haven't found any yet

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