Halo Service Desk

RATING:

4.9

(7)
Overview

About Halo Service Desk

Halo Service Desk is an ITIL aligned help desk software that offers ticket tracking and customer relationship management modules with reporting capabilities. The system can manage help desk requests, integrate with email and calendars, provide queue management, automatically assign tickets and requests, and manage escalations. The software also provides a self-service web portal and an availability management service. Halo Service Desk provides other applications like asset management, billing and financial administration, project management, sales and marketing automation, call center, and field service capabilities. The software centralizes the entire communication system by bringing multiple teams into a single service desk system. The application notifies the c...

Halo Service Desk Pricing

• 3 users: £69/user/month (billed annually) • 10 users: £65/user/month (billed annually) • 25 users: £59/user/month (billed annually) • 50 users: £55/user/month (billed annually) • 100 users: £49/user/month (billed annually) • 150+ users: £45/user/month (billed annually) A 15% discount is available for non-profit organizations and educational institutions.

Starting price: 

£45.00 per month

Free trial: 

Available

Free version: 

Not Available

Halo Service Desk Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Halo Service Desk

7 Reviews

User Profile

Dennis

Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Super Support tool and team

Extremely exciting, every time i check on their release notes to see any new feature that they may have released in their continuous releases.

PROS

The Software has evolved over years to suit business needs across various business lines and it has blended very well, excelling unbelievably. I enjoy their support especially the feeling that you are the only customer they have. Keep up Halo, the sky is the limit.

CONS

The recent re branding majored a lot on Red i prefer blue for service to maintain the cool ambience in the tool.

Reason for choosing Halo Service Desk

It is the only tool that accurately designed MSP function that took into consideration Head office and branch office tree structure for the customer database

Stuart

Information Technology and Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Hands down the best helpdesk system available

The staff at NetHelpDesk are extremely pleasant to deal. They all know their stuff and treat you as if you're their only customer. Nothing ever seems too much trouble. Implementing the system can require more planning that some off the shelf products, as there are so many features and links between different areas. You could implement the system yourself but we wanted to ensure we got it 100% right so we paid for consultancy and it was worth every penny.

PROS

Fast. Flexible. Reliable. Feature rich. Always evolving. Value for money. Easy to use. Having worked in IT for almost 30 years I've used plenty of IT Helpdesk systems. In the past 10 years our company has reviewed and tested around 25 helpdesk systems and in my opinion nothing currently comes close to NetHelpDesk. I would highly recommend the company and the product.

CONS

Not all features in the windows version have ported to the web version yet but we're seeing features added regularly. The mobile app isn't great but the web version works so well I don't really need the app - although I have heard that a new app is being developed.

Carlos

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2017

NetHelpDesk review

Thanks to NetHelpDesk and their staff we have been able to organize our software support team and provide our customers quality service. The application allows us to follow-up on all incidents reported by our clients and provides an excellent collaboration method for our Team. The web application provided by NetHelpDesk is an awesome tool for both our technicians as well as our clients and has become a vital part of our operations. Please keep up the good work!

PROS

Excellent price-point. Excellent support team. NetHelpDesk helps our support team and provide our customers quality service. The application allows us to follow-up on all incidents reported by our clients and provides an excellent collaboration method for our Team. The web application provided by NetHelpDesk is an awesome tool for both our technicians and clients.

CONS

I have nothing negative to say about this product

John

Telecommunications, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2016

NetHelpDesk Software

We trialled NetHelpDesk software after using Hornbill for sometime but disliked the overhaul changes they made so looked into changing our IT service desk Software. We came across NetHelpDesk and began their trial that you can sign up for on their website. We were quickly impressed at how helpful they were in getting in contact with us and making sure that our requirements could be met. We tried a few other software's but ultimatly we went with NetHelpDesk because of their value for money compared to some other pricier software and most importantly the personal feel to every interaction with them throughout the whole process from making sure the trial was going well, through the implementation phase and the support we have received afterwards. We have even more recently implemented the software across 3 other departments, its not just for IT help desks which makes things a lot easier for all our departments keeping our information in one place.

PROS

the support staff and ease of use

CONS

we didn't start using it sooner

Wojciech

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

Best help desk software !

We are using this software since 2014, we started with Windows app version and moved to web solution. The support is great, we were never left alone with any problem. We decided to choose NHD from many others solutions and it was good shot !

PROS

The Halo service desk gives us ability to have full view for all actions done by our technicians.

CONS

Nothing, it's just working ! There is nothing that I can write wrong about Halo.

User Profile

David

Verified reviewer

Information Technology and Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Best Support software for MSP

PROS

Their latest web version is one awesome, the navigation, user interface and speeds are exceptional

CONS

The new version hasn't yet incorporated contract management. this shouldn't be an issue though

Mav

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2017

Great software

Easy to use and does everything required. After trying out a number of help desk software offerings, this one finally does everything we need and much much more. With further bespoke development options if ever required. This truly is a great product, with an brilliant support and sales team behind it.

7 Reviews